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Search Results (1830)

Debt Collections - Harris and Harris Debt Collectors

Harris & Harris-Debt Collector: RE: Charter Comms (Spectrum). Pay only 70% of your balance. We are not obligated to renew this offer. Visit https://PAY-HH.COM/p/tB3L8F6P or call 844-908-0174. CA Lic#10670-99. Info: https://hhcollect.co/Harris STOP to optout

Dollars Lost: $0.0

Unknown Location

Date Reported: August 5, 2025

Business Name Used: Harris and Harris Debt Collectors on behalf of Charter Communications Spectrum

Other - Spectrum-imposter

They were offering a $30 discount off of your Spectrum bill and asking for your four digit pin.

Dollars Lost: $0.0

Unknown Location

Date Reported: August 4, 2025

Business Name Used: Spectrum-imposter

Other

Every time I contacted paypal the same Indian woman answered Se said she couldn't reset my password and

Dollars Lost: $1200

Unknown Location

Date Reported: August 3, 2025

Business Name Used: Paypal - IMPOSTER

Utility - Spectrum Imposter

The scammer continues to call my cell phone number, even though I have blocked it, and I am still receiving voicemails from this scammer. I have not answered the calls or returned any calls. They are pretending to work for Spectrum, and I don't even have an account with Spectrum at all.

Dollars Lost: $0.0

Unknown Location

Date Reported: August 2, 2025

Business Name Used: Spectrum Imposter

Online Purchase - RXVCA

I purchased 2 convertible benches and received 2 usb cables. No benches ever arrived. Tracking information given was for 2 usb cables that arrived.

Dollars Lost: $90

Unknown Location

Date Reported: August 1, 2025

Business Name Used: RXVCA

Online Purchase - Online Purchase

Used a link, I think through Facebook or Instagram, to purchase two "duobenches" via SHOPIFY on July 13. Did receive a tracking number and an order confirmation number. Waited for 17 days and still no benches. Started doing some investigating and found another consumer who had the same experience. I also suspiciously received two USB cables in the mail the other day. Links to check on the order status, "visit our store" and tracking number are met with Insure site security messages: The certificate for this site is invalid. You might be connecting to a server that is pretending to be .... which could put your confidential information at risk"

Dollars Lost: $79.98

Katy, TX- 77494

Date Reported: July 30, 2025

Business Name Used: Centr

Tech Support - Imposter- Spectrum

Scammers impersonate Spectrum. They have their own website that looks legit. Spectrum.com and the phone numbers are 1 833 341 3395

Dollars Lost: $399

El Paso, TX

Date Reported: July 29, 2025

Business Name Used: Imposter- Spectrum

Utility - Spectrum-imposter

We have had Spectrum cable , wifi and phone for less than 2 years. This company has sent me over 10 emails to get my personal information, social security and tax returns in order to get a lower rate. I did not comply and they have increased our bills over $150 because I refused to give out my personal information. My elderly Mom is a senior citizen and they’re trying to take advantage I didn’t let them and they are increasing our rates constantly This is outrageous and a crime

Dollars Lost: $0.0

Los Angeles, CA

Date Reported: July 29, 2025

Business Name Used: Spectrum-imposter

Tech Support - Spectrum / imposter

Someone called me from the phone number I provided and said they were calling from Spectrum and needed to make an appointment to come and upgrade our Modem and cable box next week. They said they needed a deposit of $1.98 (I assume by debit or credit card) and would refund me the money after they completed the job. ??????? This didn't make sense to me so I called Spectrum and they said they have no record of any work that needed to be done on my account so luckily nothing was lost. When I tried calling the number back, they are not taking any calls. At first I though it was legitimate because we had a brief cable outage this morning.

Dollars Lost: $0.0

HONOLULU, HI

Date Reported: July 25, 2025

Business Name Used: Spectrum / imposter

Tech Support - Spectrum / imposter

I was called from someone claiming to be from my ISP saying that their system is being upgraded and that they needed to send a technician to my home to upgrade my modem. They claimed this tech support would cost $1.98 and asked for a credit card number, at which point I politely asked to call them back, hung up with them, and called my ISP's official number and described the incident in detail (including the technical specifics). I was told the call I received was "100% a scam." I suspect the number from which I was called - which showed up as a local Hawaii number with an 808 area code - was used to mask the caller's true location.

Dollars Lost: $0.0

Kihei, HI

Date Reported: July 23, 2025

Business Name Used: Spectrum / imposter

Online Purchase - Spectrum Authorized Reseller-imposter

I was late on my mobile phone payment with Spectrum so I googled, Spectrum Bill Pay, and clicked the second link that came up in my search because the first one was for internet payments and I wanted to make a mobile phone payment. The link said, "Call to pay your Spectrum Bill." The web address provided is telecompaybill.us. I spoke to a fake agent that said their recurring payments were not working and I provided a card number. They told me they were running a promotion that would forgive my existing balance and pay for the next two months of service if I made a one-time payment of $80.00. After I made the payment I was contacted by my credit card company who stated that this was a fraudulent agency. I later called the real Spectrum to confirm and then called my credit card company again to deactivate my card and have a new one sent. My credit card company said that payment I made was to a fraudulent promotion called, "Sync Escapes." I made a previous report to the BBB but I made a typo in the web address of the fraudulent company. The correct address for the fraudulent company is telecompaybill.us, as stated above.

Dollars Lost: $0.0

Unknown Location

Date Reported: July 22, 2025

Business Name Used: Spectrum Authorized Reseller-imposter

Utility - Spectrum Authorized Reseller-imposter

I used google to find a phone number to pay a Spectrum bill online. The 3rd site listed on this mobile search is telecompanybill.us and when I clicked on that it had a Spectrum logo that says Spectrum Authorized Reseller and then says "Call to Pay Your Bill Now. I called the number listed +1(833) 221-5516 and was connected to an agent who stated that I owed $35.12 which seemed a little funny because I believe my bill was $36.11 but he said that there automatic payment service was down and that if I provide my credit card number and make a one-time payment of $80.00 they would forgive the amount owed and give me two free months of service. When I attempted to pay the payment was blocked by my credit card company and after speaking with the fraud department at the credit card company my card was deactivated and they are sending me a new card. I called the real Spectrum and reported the event to their fraud department and they confirmed that they have no affiliation with "Spectrum Authorized Reseller," or the associated phone number. They also were not running any such promotion or sale, which the fraudulent agency called, "Sync Escapes."

Dollars Lost: $0.0

Unknown Location

Date Reported: July 22, 2025

Business Name Used: Spectrum Authorized Reseller-imposter

Online Purchase

Never delivered pool. Says it was delivered to a community mailbox which could not be possible it was a pool. Instead I received a cable I think might be from them. I went in FB and everyone complaining had same thing never received pool and some also received a small charging cable. Their website is still on FB and several complaints have been made about this company, but Meta has not taken them down. They will not respond to emails. Phone number is no longer in service.

Dollars Lost: $79

Unknown Location

Date Reported: July 21, 2025

Business Name Used: Axuro

Other

I called the number on the website to pay my father-in-law’s cell phone. He’s had been in the hospital and unable to pay the bill. They said they were a third party authorized spectrum dealer. They had a hard time processing the payment at first and my bank declined it but then I approved it so the phone could be turned on. Later that day my card number was used for multiple fraudulent transaction

Dollars Lost: $500

Unknown Location

Date Reported: July 21, 2025

Business Name Used: Quickpaymentsystem.today

Online Purchase - Online Purhcase

Thought i was ordering a small vw bus looking fridge and i recieved a USB cable.

Dollars Lost: $119

Unknown Location

Date Reported: July 21, 2025

Business Name Used: Auxro

Online Purchase

Purchased a USB Cable from their website. The product came defective and not functioning. Company insists on videos and what became a 20+ email exchange. Company supposedly has shipped a new product (haven’t received) but wouldn’t replace without charging me $7 for shipping and handling (this cost likely exceeds the wholesale cost of the product I purchased) I wrote a trustpilot review and they attempted to bribe me to take it down by offering me my $7 back and a free cable. This company has extremely poor ethics and US customers should be very cautious dealing with them. It’s likely a profitable business model to ship broken goods and double dip on fees.

Dollars Lost: $7

Unknown Location

Date Reported: July 21, 2025

Business Name Used: Chubby Cable

Online Purchase

Online shopping with the shop app recommended a store Axuro so I have used the app myself so I trusted the shop app when I purchased some item for $321 and after waiting weeks I got a iPhone charger cable I ordered a bed,slushy maker and a cat litter box

Dollars Lost: $321.98

Unknown Location

Date Reported: July 18, 2025

Business Name Used: Axuro

Tech Support

They claimed to be Spectrum internet service partners with Direct TV. I recieved 2 Fire sticks and controls from Direct tv and was told it would take 3 weeks to hook ip my internet. Direct TV doesn't install internet .when i found this out i tried to return the equipment and was told i would be billed for the month. They the phone ID said Spectrum and after no internet for 3 weeks I called Spectrum and eas told my service was never shut off and i owed my bill for those 3 weeks even though i sent there equipment back to them.Direct TV said i would be bjll $240.00 for there equipment if it wasnt returned. Someone is pretending to be Spectrum amd is selling Direct TV and Fidium to people in our area. Berlin N.H

Dollars Lost: $155

Unknown Location

Date Reported: July 18, 2025

Business Name Used: Direct TV - Imposter

Home Improvement

My 85 yr old mom searched up garage door companies to replace one wheel that had broken off of her garage door. She called this company for an estimate. A man named Ken came to her home. She said he spoke very quickly, made phone calls to someone while quoting her and told her that there were many other problems with her garage door. Started doing the work, did not give a total initial quote. Said she could use cheap parts or better parts. Spoke so quickly he confused her and scared her by saying you don’t want the garage door to fall on her or anyone else. Completely took advantage of her and overcharged her. She called for a broken wheel and ended up paying $3,000 total for a one hour job in which she was charged $1,190 for two new springs, $450 for 6 hinges, $760 for two drums and cables, and $600 for a one hour installation. This “company” used the same phone number under a different name that was previously reported to BBB.

Dollars Lost: $3000

North Hollywood, CA- 91602

Date Reported: July 17, 2025

Business Name Used: Gorilla Garage Doors Gates

Other - Spectrum ***Imposter***

I received a text from MRS BPO "a collection agency" regarding an important matter concerning your account with Spectrum and included a link to visit

Dollars Lost: $0.0

Unknown Location

Date Reported: July 16, 2025

Business Name Used: Spectrum

Employment

Offered a remote job paying $25 an hour for training and $35 an hour after training. Offered to send a check that they want me to deposit into my personal bank account. Asked me to complete a W4 tax form. I spoke to someone who claimed to be a trainer for Volaris named Veng but he was not very helpful and didn't seem knowledgeable about the process. The Acceptance letter does not look legit as it is not referencing many things that offers usually have. And there was a 24 hour limit to accept the offer, which is also strange. They are very pushy if you don't reply quickly enough, which jobs almost never do. Either you want the job or you don't. They will not give chase like this company. They do have my name, phone number and email address but that is all.

Dollars Lost: $0.0

Mississauga, ON- L4W 5N6

Date Reported: July 16, 2025

Business Name Used: Volaris Group Inc or Volaris Group USA

Employment - Talanx Group, LLC

This was what they sent to me after telling me I was accepted for the position of Executive Administrative Assistant: At Talanx Group, we believe that addressing the needs of both our customers/Clients and employees is critical to our success. A well supported team delivers exceptional service. We prioritize creating a positive and respectful work environment, where all team members feel valued and empowered. To support your setup, a check will be issued to cover the cost of essential software and company merchandise. These purchases must be made through our official sales agent, who ensures that all equipment is personalized (including your name and our company branding) and of the highest quality. Once your payment is processed, the sales agent will provide a tracking number for your order. It generally takes 24-48hrs for your equipment to be delivered to your home address upon confirming your payment. Below is the list of office equipment required to set up your home workspace. Apple MacBook Pro 14" (M3 Max, 1TB SSD, 36GB RAM), LG UltraFine 5K 27” Display, Ergotron LX Desk Monitor Arm, CalDigit TS4 Thunderbolt 4 Dock, Logitech MX Keys Combo (Keyboard + MX Master 3S Mouse), Samsung T7 Shield 2TB Portable SSD, Sony WH-1000XM5 or Bose 700, Headphones, Logitech Brio 4K Ultra HD Webcam, Herman Miller Aeron or Steelcase Series 2 Chair, Uplift V2 Standing Desk (60"x30"),ASUS RT-AX88U Wi-Fi 6 Router, APC Back-UPS Pro 1500VA, Baskiss Cable Organizer Set and Brother MFC-L3770CDW Wireless Printer. I trust that you have had a chance to review the information provided, and I believe you may already be familiar with some of the listed equipment and software programs. Please note that our authorized sales agent will pre-install all necessary software on your MacBook prior to shipping the full equipment package to your home address. Kindly confirm if everything is clear on your end. If there is anything that requires further clarification, kindly let us know.

Dollars Lost: $0.0

Unknown Location

Date Reported: July 14, 2025

Business Name Used: Talanx Group LLC

Utility

I called Spectrum through their app to resolve a connection issue, and the call was intercepted by a scammer posing as Spectrum internet services. They tell me I didn't have the things I do actually have. And then I had to be transferred to earthlink, to get different internet, because I couldn't use my connection and had to get fiber. So they cold transferred me over to Eathlink with the instructions to say, I was a new customer and not to mention I had spoken with a spectrum person at all, and then to call them back. I did that dart services. Had to pay an installation fee, and then my debit card stopped working. So I had to get a different debit card, and now that I'm trying to cancel the service because it was a scam, they're saying I have to pay a $200. cancellation fee and I cannot speak with a supervisor. "They'll give me a call back".

Dollars Lost: $85

Unknown Location

Date Reported: July 11, 2025

Business Name Used: Acting as: Spectrum/Earthlink

Online Purchase - Online Purchase

Wife was alone as I was out of state. Garage door spring broke and she could not exit the garage. She called the first entry that came up on Google. He overcharged her for new springs which were the wrong size, wrong strength, and were not properly set at 28 quarter turns. They left the cables hanging loosely from the drums. They did not replace the end bearing plate on the drums. Upon returning home I realized that my wife had been defrauded by an unlicensed repair service with no known address. A new company I called assessed the repairs and termed them shoddy. Their repair insvoice was $1272.60 compared to the fraud company's $3059. The springs were overcharged by $600. They charged my wife for the service call instead of waiving it and they did not give us a senior discount of 10%.

Dollars Lost: $3059

Unknown, CA

Date Reported: July 11, 2025

Business Name Used: Garage Door Repair install

Phishing - Spectrum tech support imposter

I called a number I had previously used to talk to Spectrum (Internet service) tech support, to report a problem with my Internet service. The person promised me $100 for my inconvenience and she asked for my email and phone number as well as routing number and account number for my bank account. I later called the main Spectrum customer service number to ask if this interaction was legitimate and the man said it was most likely fraudulent.

Dollars Lost: $0.0

Unknown Location

Date Reported: July 11, 2025

Business Name Used:

Online Purchase - Online Retail Scam

I order an $80 pool. 3 weeks after it was coming from China, it was delivered. But it wasn't a pool. It was a USB charging cable. After several attempts to contact the company, no response. I had to dispute the charges with my bank.

Dollars Lost: $80

Date Reported: July 10, 2025

Business Name Used: Axuro

Tech Support

I CALLED THE ROKU CUSTOMER SERVICE NUMBER AT 808-216-2346. CHRIS ANSWERED MY CALL. I INQUIRED ABOUT A FIRESTICK FOR MY ROKU TV SO I COULD CANCEL MY CABLE SERVICE. HE SAID THAT MY ACCOUNT WOULD COVER A TECHNICIAN TO COME TO MY HOME AND INSTALL THE NEEDED EQUIPMENT AT NO CHARGE. HE THEN STATED THAT I HAD REWARDES WITH ROKU THAT I HAD NOT USED. HE ASKED ME TO DOWN LOAD AN APP FOR ANYDESK ON MY PHONE. HE THEN WENT ON MY PHONE TO THE WALMART APP AND TRIED TO GET A GIFT CARD FOR 200.00. I PUT IN MY C CARD INFO SO THE MONEY WOULD GO THERE. WALMART DENIED MY ORDER. CHRIS THEN ASKED TO SEE MY BANK ACCT INFO SHOWING THE MONEY HAD NOT BEEN CREDITED TO MY ACCOUNT WITH MY PHONE CAMERA. DUMB ME - I SHOWED HIM. CHRIS THEN STATED MY ROKU ACCOUNT HAD BEEN HACKED BY 10 HACKERS FROM MISSOURI. HE TRANSFERED ME TO HIS SUPERVISOR ALEX. ALEX PROCEEDED TO TELL ME THE HACKERS HAS IMPLEMENTED A TROGAN SCAM. HE WAS HARD TO UNDERSTAND DUE TO A HEAVY INDIA ACCENT - BUT EXPLAINED THAT WE NEEDED TO FIGHT THE HACKERS WITH THE SAME PROGRAM THEY WERE USING. ALEX TOLD ME I NEED SECURITY CARDS. I SAID "WHAT"!!! WHAT THE HECK ARE SECURITY CARDS? HE SAID I NEEDED TO GO TO TARGET RIGHT NOW AND GET THEM. HE SAID I WILL STAY ON THE LINE AND TALK YOU THROUGH THIS. I TOLD HIM I AM WORKING FROM HOME AND CANNOT LEAVE RIGHT NOW. ALEX PRESUURED ME THAT THIS WAS OF THE MOST URGENT MATTER AND UNLESS WE COMBATED THESE HACKERS -THEY WOULD TAKE MY MONEY FROM MY ACCOUNT. I TOLD ALEX AT THIS POINT I WAS GOING TO CALL MY BANK. HE ASKED ME TO HOLD. ALEX RETURNED AND SAID THEY COULD DO A ONE TIME CANCELEATION OF THE HACKERS TRANACTION. HE HAD ME DOWNLOAD A COINMAMA - A BIT COIN APP. HE PUT IN A 400.00 TRANSACTION. WHEN THE APP ASKED FOR MY CARD INFORMATION, I SAID "YOU SHOULD ALREADY HAVE THIS". ALEX STATED NO - HE WAS ADAMENT I PUT THIS IN. HE BECAME ANGRY AND STATED "MS. WATSON - I HAVE BEEN ON THE PHONE WITH YOU FOR AN HOUR NOW. IF YOU DO NOT DO THIS, I CANNOT HELP YOU". I SAID NO - I AM NOT GOING TO PUT HTIS INFORMATION IN - IT DOES NOT FEEL RIGHT. ALEX SAID "MS. WATSON - I CANNOT HELP YOU IF YOU DO NOT DO THIS NOW. I TOLD ALEX "TOO BAD, SO SAD CAUSE I AM NOT DOING THIS!!!" AND HUNG UP THE PHONE. I IMMEDIATLEY CALLED MY BANK AND CHANGDED ALL OF MY ACCOUNTS. I HAVE A VOICE MAIL FOR THE ROKU HEADQUARTERS IN SAN JOSE CA TO RETURN MY CALL ON THIS MATTER. MY GUT TOLD ME SOMETHING WAS NOT RIGHT. IT WILL BE A PIA FOR ME TO FIX ALL OF MY BILLS, ETC - BUT I AM SO VERY GLAD THESE SCAMMERS DID NOT WIN!!!!!

Dollars Lost: $0.0

San Jose, CA

Date Reported: July 10, 2025

Business Name Used: Roku Inc - IMPOSTER

Online Purchase - Top Rank Marine

I shopped the Internet looking a 30 Hp outboard motor for a pontoon boat. Top Rank Marine displayed a Honda 30 Hp motor for $2493 with free shipping. I visited their website which looks quite professional and offers all make's and sizes of motors. The one I looked at was supposedly a brand new 2019 engine which was the reason for the steep discount. I called the “company’s” number and the phone just rang. Almost instantly I received a text message from them indicating due to call volume please send your requests to [email protected]. I sent my request regarding the motor and instantaneously received a response back from “Craig”. He very concisely answered my questions quickly. I now realize he is a Al Bot. I read all the positive reviews and decided to purchase. They sent me a link for payment which rejected my card several times. A text message came saying you need to call your bank to accept payment which I did. My bank said they were not blocking the payment, so after another attempt the payment went through. I then sent a message asking if the motor came with a prop and all cables, etc for assembly. The response came back partially, but I needed to purchase a prop and several of the cables for another $510. At this point, I started to feel like I was getting scammed, so I searched the Internet for this company in Colorado and asked for the BBB rating. I learned there is not a company with this name in Golden, CO. I did a google map search of the address and saw it was a parking lot. I immediately called my bank to report fraud and stop payment. The payment had already been processed, but they are doing an investigation and trying to recover the funds

Dollars Lost: $2493

Golden, CO- 80403

Date Reported: July 10, 2025

Business Name Used: Top Rank Marine

Phishing - Romance Scam

There has been what is said to be a “woman” targeting my father in law. He lost his wife of 52 years recently, is a disabled vet, and has been completely brainwashed. We cannot do anything to stop it as he believes everything is true. He has told us they’re getting married, she’s bringing him a bmw, a million dollar condo…etc. he has fallen 5 months behind on his rent, car payments, has lost his internet service and cable, and has no money for food. He will be evicted soon. There is no reasoning with him because of his current state of mind. Please help! My number is ************* ****

Dollars Lost: $50000

Unknown Location

Date Reported: July 9, 2025

Business Name Used:

Online Purchase - North 511

I saw an advertisement on Social Media (FaceBook and Instagram) for a sports watch with a longer battery life then my Apple watch. The add looked great with a nice sales price. I checked out the webpage and also looked professional. Nothing lead me to believe this was a terrible company. So I placed an order. I took longer then the normal shipping time frame but I was not worried because of the sale I assumed there were lots of orders. My package arrived from China and right away my order was wrong. I ordered extra charging cables and the cables were NOT was advertised. I emailed the company thinking it was a simple mistake. and asked about making the correction to the shipment and how to go about doing that. I waited for a response, nothing came. So I posted a comment on the social media about receiving the wrong items hoping to make contact with the company that way because they seemed responsive to people asking questions about product online. I was quickly blocked from their posts. I then searched Facebook for the group again and found way was whole facebook groups reguarding the scam of this company ( North 511- Scam Company) and the problems people are having with their products and getting their money back. The company advertises a 60 day return policy but will not respond to emails about starting the return policy or provide an address to send the product back to start the return process. I realize i'm probably out the money I spent and left with a crapy product but I just don't want others to lose their money to the awful company that talks about have greta business practices and then does not.

Dollars Lost: $215.56

Date Reported: July 6, 2025

Business Name Used: North 511

Other - Spectrum Impostor Scam

Caller indicated they were with Spectrum and were giving me $30 discount on my internet, had my name, address and asked for 4 digit PIN/Security Code.

Dollars Lost: $0.0

Unknown Location

Date Reported: July 2, 2025

Business Name Used: Spectrum

Utility

they pretend to be spectrum cable

Dollars Lost: $0.0

Unknown Location

Date Reported: July 2, 2025

Business Name Used: specturm

Utility - Spectrum Imposter

I was having issues with cable TV,Spectrum said there was a 20minute wait, my call was made at 9:15pm the recording said that Spectrum would not call after 9:00pm and not before 8:00am it was 10:30 pm when they called Her number was 872-255-8100, she said it would cost $50.00 to update my system but I would it back in two weeks she would not bill me, she needed my credit card I said that’s crazy and I hung up

Dollars Lost: $0.0

Chicago, IL

Date Reported: July 2, 2025

Business Name Used: Spectrum Imposter

Fake Invoice/Supplier Bill - Internet

A representative from Charter Communications (also known as Spectrum) signed a contract on my behalf without my consent at my business address and used a company name similar to mine to send bills regularly. My company's name is "Above Bits", and Spectrum used "Above Bits Design" as its name. This is a unique name in North Carolina, and they could not make a "mistake"; it was done on purpose. Then they hired a few collecting agencies to collect a "debt". I received a few letters from collection agencies at my address for "Above Bits Design" regarding a "debt", also saying that they may execute "further collection efforts". I sent a few letters to Spectrum and collection agencies. Only one collection agency replied that Spectrum asked them to close "my" account. However, this entire situation is referred to as impersonation. And I have evidence.

Dollars Lost: $0.0

Simpsonville, SC- 29681

Date Reported: July 1, 2025

Business Name Used: Charter Communications Spectrum

Phishing - Phishing

The Scammer mailed a letter to our home after we closed escrow. They referenced our lender's company name and used the term "Final Notice" at the top of the letter. They also used inflammatory wording to increase urgency to act quickly. When we called, they sold us a home warranty for a new home that was already covered by the builder. Because they used the lender's information and had all of our information on hand, we were led to believe that we needed to activate the plan or lose coverage if anything in the home failed.

Dollars Lost: $295

Irvine, CA- 92618

Date Reported: July 1, 2025

Business Name Used: American Shield USA Imposter

Other

Spectrum called me saying my cable box needed an up grade. asked ne to turn off tv and unplug box at wall then "started" upgrade to which they added since i was a senior and a good customer they were going to apply a senior discount to my billing reducing it to $125 per month to which i said that sounded good then transferred me to someone else who then said it was a offer made through Target and i would have to pay my first bill with the Target card they would provide me. When i told them i did not want a target card they said the only way to get their service was with target. They said then i would not have service anymore.

Dollars Lost: $349

Arlington, TX- 76016

Date Reported: July 1, 2025

Business Name Used: spectrum Imposter

Counterfeit Product - Garage Door Scam

Like many homeowners, I needed urgent garage door repairs when my door malfunctioned due to a broken spring. I contacted this company, and they promptly sent a technician who replaced the spring. The total cost, including labor and parts, was \$1,000. Initially, I trusted that the job had been done correctly. However, shortly after the repair, my garage door motor struggled. Eventually, a wire broke, causing the door to come off track. I contacted the company again and was assured over the phone that the issue would be covered under warranty. When the technician arrived, he immediately attributed the problem to the age of my motor, even though it had functioned appropriately before their repairs. When I asked for a more thorough explanation, the technician pointed to the motor’s age and insisted it was time for a replacement. He then informed me that if I wanted him to release the door, it would cost \$200; replacing the motor would be an additional, unspecified cost. I opted to pay the \$200 to have the door released and ended my relationship with the company. Seeking a second opinion, I called a different garage door company. They provided a thorough inspection and explained the issues with the previous repair: 1. The company replaced only one spring, which was not the correct size. The industry's best practice is to replace both springs with matching parts to ensure smooth operation. 2. They installed oversized dolly hubs, which misaligned the cables, leading to unnecessary tension and additional wear. 3. They failed to balance the garage door, further strained my motor. The new company adequately addressed these issues, and my garage door now operates as intended. I contacted the original company once more to see if they would make things right. The representative was curt and insisted that I should have had a technician assess the initial installation, overlooking that I had, and the same problems recurred. When I pressed further, she offered a 10% refund, which I felt was inadequate given the circumstances. When I requested a 20% refund, she refused. This company’s business practices are deeply concerning. It appears their model is to overcharge for subpar work, knowing that customers—especially in a rapidly growing region like Southwest Florida—are unlikely to return. I hope sharing my experience will help others make more informed decisions.

Dollars Lost: $1200

Date Reported: June 25, 2025

Business Name Used: Garage and Gates

Identity Theft - Identitiy Theft

I called what I thought was Spectrum due to outage of internet services. I called 850 520 4907 and they said due to outage I was entitled to a credit. They asked for name, address and I stated that they should have that information already. The person said in order to get to the IT department they needed this information first. I gave it. They then asked for banking info to have account credited. I kept saying I was uncomfortable giving this information, he stated it was OK. That the call was being recorded and they would not give out the information. All I wanted was my internet fixed so unfortunately, I gave him my bank information. They provided me with a confirmation #. I felt very uncomfortable after they hung up that I immediately called my bank and had a hold put on my account. I then went up to the bank and closed my account. At this point, nothing has hit my account, going in or out by this scammer. But I am not sure what they intend to do with this information. I just wanted to alert others. BEWARE

Dollars Lost: $0.0

Unknown Location

Date Reported: June 23, 2025

Business Name Used: I thought it was Spectrum

Employment - Employment scam

I was sent a message by "Norman Rivas" on Indeed.com to confirm my Interest in a Low Voltage Technician job for the staffing company "Tek One". After confirming my interest, the scammer briefly talked to me and set up a time to give an initial phone interview. After discussing my past work experience, He asked me to send him a regular resume document, and I also included photos of cabling/closet work I've done. He claimed to have sent all these documents to the main contractor; Hexatronic, who then wanted an interview over Zoom and set up a time. During the later Zoom call, I further talked to "Norman Rivas" and discussed start times, availability, and transportation. After this, I was sent a Dropbox Sign 1099 independent contractor contract, seemingly spoofed as being from "Nicholas Pacella", who, from what I can tell, is an actual VP of Sales and Operations of the real company "Tek One Solutions". I stupidly filled out my information to start on Monday 6/23/2025 at 5866 Jetway Dr. Arlington, TN 38002. The supposed two job leads were named as Tim Penton (214-264-3032) and Oscar Rincones (469-274-3462). My "start date" was pushed back and wasnt given a new one, I went to the jobstite in the morning of 6/23 and the Receptionist there said he had never heard of Hexatronic or Tek One and said there was no low voltage contract being worked on there. Contacting both the supposed leads all just told me to talk to Norman Rivas again and only communicated over text. I became suspicious after reviewing the contract more the evening after signing on 6/21 mainly because I realized that the LLC that was supposed to pay me was listed as "Tek One LLC" not "Tek One Solutions LLC", and that the business address location did not seem to be an actual Tek One Solutions office upon further inspection, but I couldn't look personally because it is in Florida where Tek One is based. The Email sent from Nicholas Pacella also was passed through an intermediary service. I immediately froze my credit and moved money out of the account i submitted for Direct Deposit. As of writing this on 6/23 (two days after signing the contract), I haven't suffered any attempted withdrawals from my bank or new lines of credit, I also added a fraud alert to all three credit bureaus but have not been alerted to anything as of yet.

Dollars Lost: $0.0

Boca Raton, FL- 33487

Date Reported: June 23, 2025

Business Name Used: Tek One LLC

Tech Support

Rep called and said he needed to upgrade my TV box, he has called before but never had the right company I was with and I would say, No I do not have them. This time he called and said I am with your TV company, Optimum and we have gone digital and I need you to turn off your TV box so I can reset it. I hung up because we live in an apartment complex and they pay our cable. He called back and said Why did you hang up on me, I told him he was a scammer and he should stop doing that to people, he said No, I am not, if I am a scammer, how do I have your information? So he proceeded to tell me my address, which was an old address we have not lived at for about 1 1/2 yrs and I said No, I do not live there, he said Yes, you do. Then he said my checking account number and the amount of my Optimum bill which I said nothing because he was right but I did not want him to know that. He told me I will show you, I am going to put a charge on your account and I told him I was going to report him but he never gave me his name and he called from a fictitious number. I called my bank and he did run a charge through the bank. Optimum said it showed on their billing as a credit but it was still trying to debit from my account but they cannot give any other information. So it looks like this guy works for Optimum and has all of their information but they cannot figure out who it is.

Dollars Lost: $230

Unknown Location

Date Reported: June 23, 2025

Business Name Used: Optimum 7710

Online Purchase - Product Not As Advertised

I ordered some 'realistic' birds, electronic chirping, flying toys, for my cats. They are supposed to charge by USB cable. The birds NEVER CHARGED. When I asked for a return authorization, I was asked to send pictures of the birds on 3/26/25 so they could 'figure out a solution for me', which I did. They offered me a 30% discount on 3/28/25, which I refused. On 4/9/25 to 'resolve the matter' they offered me a 50% refund and I wouldn't have to return the birds. I refused because the birds DIDN'T WORK. In that message I was told if I wanted a FULL REFUND that I would have to return the birds to an address in Wuhan City, Huang Xianhua (which I assume is China) and cover the cost of the return. The post office estimated that would cost about $45. This is also unacceptable.

Dollars Lost: $82.43

Unknown Location

Date Reported: June 22, 2025

Business Name Used: simplechicboutiquestore

Other - Imposter Social Media Retailer Ad Scam

this advertiser using amazon name and logo is a fraud, selling nock-offs at full price, paid $68 for no name charging cable and a pair of no name air buds, not worth $20

Dollars Lost: $50

Unknown Location

Date Reported: June 21, 2025

Business Name Used: amzliquidationpallet

Employment - Employment - Volaris Group

Reveived a text from Susanne Guld, HR Manager at Volaris Group. "Hello, this is Susanne Guld, HR Manager at Volaris Group. We reviewed your résumé and were impressed by your background. We'd love to discuss a potential remote opportunity with you. Please let me know if you are currently open for a job offer. All available positions are fully remote and offer the following roles and pay rates: Supply Chain Manager: $55 per hour Project Manager: $55 per hour HR Manager: $50 per hour Data Analyst: $45 per hour Logistics Manager: $40 per hour Executive Assistant: $40 per hour Administrative Assistant: $35 per hour Customer Service Representative: $30 per hour Data Entry Specialist: $25 per hour Please let us know which of these roles you’re interested in exploring!" I chose Project Manager and she began to interview me via chat with 5 sets of questions. She asked me to meet her on Teams at 8am, get there early at 7:50 because promptness is important to the position. I was on Teams at that time and she offered me the job. She sent me a W4 and acceptance letter to sign. I provided my SSN on that form. She informed me that I would be sent a check through FedEx to deposit into my account to purchase my equipment with the money they provided.

Dollars Lost: $0.0

Mississauga, ON- L4W 5N5

Date Reported: June 19, 2025

Business Name Used: Volaris Group

Employment - Imposter Ibis Employment Scam

No clear communicator, interview done through microsoft teams chat. The documents they send you for the onboarding look really fake. The email they have registered is linked with scams.

Dollars Lost: $0.0

Tampa, FL- 33612

Date Reported: June 16, 2025

Business Name Used: Imposter Ibis Therapeutics LLC

Online Purchase - brushing

I received a package in my mail box that I did not order. The package was directed to my name and address. Norton reports this practice as a "Brushing Scam". USPS Tracking # is: 9300110571812653004262

Dollars Lost: $0.0

Lake Forest, CA- 92630

Date Reported: June 14, 2025

Business Name Used: AOMA Deals-CA

Phishing - Phishing

All day I get calls from all over and when I look them up sure enough it’s ONVOY LLC. I can’t understand the persons talking. I don’t want to settle student loans that are paid off. I don’t want to buy spectrum. I don’t want to buy anything or pay anything to a cold caller that paid for my information.

Dollars Lost: $0.0

Big Bear, CA

Date Reported: June 12, 2025

Business Name Used: Onvoy LLC Imposter

Debt Collections - Harris Harris Debt Collection Smishing and Identity Theft Scam

I kept getting a message saying that harris and harrus debt collector was collecting my debt with the spectrum company. If you have spectrum or any similiar internet company, i highly recommened checking in with that company to see if you truly do owe them like this. The phone nuber to look out for is this: 844-908-0168. Do not reply to this nuber unless you're absolutely sure its real. This is most likely a scam number.

Dollars Lost: $0.0

Unknown Location

Date Reported: June 11, 2025

Business Name Used: Harris Harris Debt Collection Smishing and Identity Theft Scam

Utility - Cable Scam

Direct TV call me told me Dish was being bought out by them & only way keep low $75.00 month account, I had switched now! Total lie & scam now bill is $*** for local channels & told them I was on very fixed income & really like service I had with Dish! April was month this happened & I had just been through Major surgery! Trying cancel this account & going cost me $400 for that!! Trying to let Americans know about this terrible scam & lies, so they won’t be taken by this company!

Dollars Lost: $400

Carol Stream, IL- 60197

Date Reported: June 6, 2025

Business Name Used: Direct TV

Utility

Consumer was attempting to call Cox Communications and got this phone number off the internet. When she called, they impersonated Cox and attempted to charge her $105. She instantly hung up and called her bank to dispute the charges.

Dollars Lost: $105

Unknown Location

Date Reported: June 4, 2025

Business Name Used: Cox Cable Imposter

Counterfeit Product

Spectrum has a third party signing people up promising false services and writing hot checks on people's accounts

Dollars Lost: $65

Date Reported: June 4, 2025

Business Name Used: Posing As: Spectrum

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