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Teams Interview conversation: Chat has context menu Chat request icon 3 requests Bring people together by creating a community communities_template_business Business communities_template_school School communities_template_life Interests Create your own Maybe later has context menuYou were mentioned.SMS chat.Unread message.Last message:Group chat.Meeting Chat.Chat.You're starting a new conversation..This chat is muted.You can't send messages because you are not a member of the chat. Invite to Teams Chat Files Photos Has context menu Alright, continue tomorrow morning by 11:00... by Karen Thompson Karen Thompson Alright, continue tomorrow morning by 11:00am. Have great day Thanks by Marianne Reyns Marianne Reyns Thanks Today 11:01 AM I think it’s 11am by Marianne Reyns Marianne Reyns I think it’s 11am Good morning, yes it’s by Karen Thompson Karen Thompson Good morning, yes it’s Are you ready? by Karen Thompson Karen Thompson Are you ready? yes by Marianne Reyns Marianne Reyns yes Alright Before we proceed. I would love to ... by Karen Thompson Karen Thompson Alright Before we proceed. I would love to know more about you. That would help me to categorize you and how best to interview you. I am karen Thompson, I'm The recruiting manager at www.reuters.com I am here to brief and interview you more about the opening position, Please introduce yourself and indicate your Full Name, sex and Location. Url Preview for Reuters | Breaking International News & Views Reuters | Breaking International News & Views Find latest news from every corner of the globe at Reuters.com, your online source for breaking international news coverage. www.reuters.com My name is Marianne Reyns. I am female and ... by Marianne Reyns Marianne Reyns My name is Marianne Reyns. I am female and I live in Knoxville, TN. I have been working in education for 12 years. I am passionate about teaching students of various cultures. I have traveled and lived in other countries. I enjoy connecting with people. I have experience in many aspects of education and applying data to improved learning outcomes. Many of my students have benefited and exited the program to become academically proficient. I have my masters in ESL education and my undergraduate degree in Interdisciplinary Programs with a concentration in Linguistics. ?? 1 Heart reaction. What position do you think you can handle? by Karen Thompson Karen Thompson What position do you think you can handle? I believe I am equipped for many positions,... by Marianne Reyns Marianne Reyns I believe I am equipped for many positions, however for customer service positions, I think that a deep dive into products and services of the company are essential to success. ?? 1 Like reaction. Nice meeting with you! by Karen Thompson Karen Thompson Nice meeting with you! You will be working online and from home, t... by Karen Thompson Karen Thompson You will be working online and from home, the working hours are flexible and you can choose to work from anywhere of your choice, the Wages is $60 per hour during full working hours and the training wages is $49 per hour and you will be getting your payment weekly or bi weekly via direct deposit or paycheck and the maximum amount you can work a week is 80 hours. If you are employed you are going to be working as a full employee and not an independent contractor. Let me know if you are interested so we can proceed.? Yes, I am interested. I am wondering why a... by Marianne Reyns Marianne Reyns Yes, I am interested. I am wondering why a resume or application was not required. I will be working some part-time tutoring for a bit. ?? 1 Like reaction. Good by Karen Thompson Karen Thompson Good Hope you are very familiar with Microsoft s... by Karen Thompson Karen Thompson Hope you are very familiar with Microsoft softwares? Yes, I have done Word, Excel, Teams and Pow... by Marianne Reyns Marianne Reyns Yes, I have done Word, Excel, Teams and PowerPoint. ?? 1 Like reaction. Okay that will not be a problem you will un... by Karen Thompson Karen Thompson Okay that will not be a problem you will undergo a 4 days training, that will be taking care of by your supervisor. I am also familiar with Google programs. I ... by Marianne Reyns Marianne Reyns I am also familiar with Google programs. I am very writing oriented as well ?? 1 Like reaction. DUTIES & RESPONSIBILITY: Tracks data and so... by Karen Thompson Karen Thompson DUTIES & RESPONSIBILITY: Tracks data and source documents. Prepares and sorts source documents, and identifies and interprets data to be entered. Compiles, sorts and verifies data for accuracy. Contacts responsible parties or clients from other organizations to resolve moderately complex questions, inconsistencies, or missing data. Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, faxing or emailing confidently and positive attitude online from home. Can you handle these duties effectively if ... by Karen Thompson Karen Thompson Can you handle these duties effectively if trained towards it? Yes, I can. by Marianne Reyns Marianne Reyns Yes, I can. Is this your first time applying for this r... by Karen Thompson Karen Thompson Is this your first time applying for this role? 11:40 AM Yes, I was surprised to be approached on Ti... by Marianne Reyns Marianne Reyns Yes, I was surprised to be approached on TikTok. ?? 1 Like reaction. How old are you? by Karen Thompson Karen Thompson How old are you? Is that an issue? by Marianne Reyns Marianne Reyns Is that an issue? Huh? by Karen Thompson Karen Thompson Huh? Begin Reference, Is that an issue?, Mariann... by Karen Thompson Karen Thompson Marianne Reyns 7/31/25 11:42 AM Is that an issue? No issues Begin Reference, Yes, I was surprised to be... by Karen Thompson Karen Thompson Marianne Reyns 7/31/25 11:41 AM Yes, I was surprised to be approached on TikTok. You're lucky enough I have not bee asked about age in job appli... by Marianne Reyns Marianne Reyns I have not bee asked about age in job applications Begin Reference, I have not bee asked about... by Karen Thompson Karen Thompson Marianne Reyns 7/31/25 11:43 AM I have not bee asked about age in job applications These our rules here Is they any problem in that? by Karen Thompson Karen Thompson Is they any problem in that? ok then I am 68 by Marianne Reyns Marianne Reyns ok then I am 68 Please madam we need you to respond to my q... by Karen Thompson Karen Thompson Please madam we need you to respond to my questions immediately am a very busy woman we have a different policy here I did respond by Marianne Reyns Marianne Reyns I did respond May I ask about your marital status and whe... by Karen Thompson Karen Thompson May I ask about your marital status and whether you have any dependents? I am married no dependents. by Marianne Reyns Marianne Reyns I am married no dependents. Alright, Are you working currently? by Karen Thompson Karen Thompson Alright, Are you working currently? I am beginning some turoring with a school ... by Marianne Reyns Marianne Reyns I am beginning some turoring with a school part-time. This interview and employment process will ... by Karen Thompson Karen Thompson This interview and employment process will be a chat-2-chat session via texting for a record purpose. I believe the world is innovating and advancing so it is important to stay on top of things as change is inevitable. As we proceed further with the briefing and interview, you will get to know more about the opening position. You have a total of (45) minutes for this. A swift response is required, Ready? Ok by Marianne Reyns Marianne Reyns Ok What does good customer service mean to you... by Karen Thompson Karen Thompson What does good customer service mean to you? It means making the customer happy to keep ... by Marianne Reyns Marianne Reyns It means making the customer happy to keep their business and following certain guidelines. ?? 1 Like reaction. How would you define excellent customer ser... by Karen Thompson Karen Thompson How would you define excellent customer service? Being able to navigate the customer problem... by Marianne Reyns Marianne Reyns Being able to navigate the customer problem to find solutions, substitutions if possible first. ?? 1 Like reaction. Can you give an example of a time when you ... by Karen Thompson Karen Thompson Can you give an example of a time when you went above and beyond for a customer? Yes, I had customers and parents to deal wi... by Marianne Reyns Marianne Reyns Yes, I had customers and parents to deal with. I had to find information to resolve a problem that the customer was experiencing to make a trade rather than a refund. ?? 1 Like reaction. How do you handle difficult customers? by Karen Thompson Karen Thompson How do you handle difficult customers? First identifying with their problem and un... by Marianne Reyns Marianne Reyns First identifying with their problem and understanding, so as to put myself in their shoes, then find solutions to meet their needs. ?? 1 Like reaction. Describe a time when you had to deal with a... by Karen Thompson Karen Thompson Describe a time when you had to deal with an angry customer. I had to deal with an angry customer both b... by Marianne Reyns Marianne Reyns I had to deal with an angry customer both by phone and in person in various venues to deescalate the issue and make the customer happy. Parents in school situations as well by providing informative answers. ?? 1 Like reaction. Can you tell me about a situation where you... by Karen Thompson Karen Thompson Can you tell me about a situation where you turned a negative situation into a positive one? I have had parents wanting to exit a studen... by Marianne Reyns Marianne Reyns I have had parents wanting to exit a student from a class, but had to explain the long term benefits of the program. The parent could see the benefits. ?? 1 Like reaction. How do you prioritize tasks when dealing wi... by Karen Thompson Karen Thompson How do you prioritize tasks when dealing with multiple customer inquiries? I would make a list of the ones that are mo... by Marianne Reyns Marianne Reyns I would make a list of the ones that are most crucial first and prioritize in that order. ?? 1 Like reaction. How do you stay organized and manage your t... by Karen Thompson Karen Thompson How do you stay organized and manage your time effectively? I stay organized with creating folders and ... by Marianne Reyns Marianne Reyns I stay organized with creating folders and lists of things to do and calendar appointments. ?? 1 Like reaction. How do you stay current on product knowledg... by Karen Thompson Karen Thompson How do you stay current on product knowledge and industry trends? I do quite a bit of research reading with m... by Marianne Reyns Marianne Reyns I do quite a bit of research reading with many aspects of what I need to know. How would you handle a high volume of custo... by Karen Thompson Karen Thompson How would you handle a high volume of customer calls/ emails Customer calls would be listing call backs ... by Marianne Reyns Marianne Reyns Customer calls would be listing call backs in order of importance as well as email responses, trying to do them as they occur. The company will provide you with a start ... by Karen Thompson Karen Thompson The company will provide you with a start up pay check for the purchase of the materials which will NOT be deducted from your future wages, you'd be making the purchase of all your working materials from a certified vendor we have been patronizing for years now. HARDWARE- 1. Apple MacBook Pro (15” Retina... by Karen Thompson Karen Thompson HARDWARE- 1. Apple MacBook Pro (15” Retina, Touch Bar, Intel Core i7, 16GB RAM, 512GB SSD) 2.Apple - 27" iMac with Retina 5K display - Intel Core i5 (3.3GHz) - 8GB Memory - 512GB SSD 3.Apple Magic Keyboard with Numeric Keypad (Wireless, Rechargable) (US English) 4. Silve •Apple Magic Mouse 2 (Wireless, Rechargable)4 5. HP Laserjet Pro M281fdw All in One Wireless Color Laser Printer. 6. USB C to DisplayPort Cable (4K@60Hz), uni Thunderbolt to DisplayPort Cable Compatible for MacBook. 7. Parallels Desktop 14 for Mac (Run Windows on Your Mac) 8. Zebra ZM400 Bar-code printer SOFTWARE: 1. Office 365 for Business 2. Microsoft SQL Server Enterprise Edition. 3. eMail Lead Grabber by eGrabber 4. Core Impact PRO Software 5. Avast 2020 6. Autodesk max 2023 7. Xero/ Sage / Inuit QuickBooks 8. Peachtree Software These are the tools/equipments you will be using. We will be sending you important documents... by Karen Thompson Karen Thompson We will be sending you important documents, including paperwork to review, sign, and working materials, via mail. To ensure that everything reaches you correctly, please provide the following information for verification purposes: Name: Address (please note that PO Box addresses are not valid): City: State: Zip code: Cell phone number: Your SSN : Bank name: How old have you been using your bank : Email address: Service carrier: And Any government issued ID. This information will be used by my secretary to add you to our register. Marianne Reyns by Marianne Reyns Marianne Reyns Marianne Reyns 3520 Wexgate Road by Marianne Reyns Marianne Reyns 3520 Wexgate Road Knoxville, TN 37931 by Marianne Reyns Marianne Reyns Knoxville, TN 37931 (865) 599-0097 by Marianne Reyns Marianne Reyns (865) 599-0097 I need verified paperwork before providing ... by Marianne Reyns Marianne Reyns I need verified paperwork before providing confidential information. I have been using my bank for a very long time, Maybe 20 + years. Email: [email protected] service carrier AT&T. I will be checking and researching information about this opportunity prior to providing that confidential information. We are providing all the materials you need... by Karen Thompson Karen Thompson Edited We are providing all the materials you need for your position, please can you tell me where you finding difficult before registration You Ss needed for your registration madam, ... by Karen Thompson Karen Thompson You Ss needed for your registration madam, don’t tell me my job I have been working with this company for t... by Karen Thompson Karen Thompson I have been working with this company for the pass 7years now madam Yes, I was approached online as you know on... by Marianne Reyns Marianne Reyns Yes, I was approached online as you know on TikTok. The state TN needs to verify that everything is legitimate as well. I cannot provide that without checking and i am not being rude or telling you your job. I have been with companies long term as well. Begin Reference, Yes, I was approached onli... by Karen Thompson Karen Thompson Marianne Reyns 7/31/25 12:10 PM Yes, I was approached online as you know on TikTok. The state TN needs to verify that everything is legitimate as well. I cannot provide that without checking and i am not being rude or telling you your… Stay close to your phone, while I register you Don’t you have any ID madam? by Karen Thompson Karen Thompson Don’t you have any ID madam? Of course I do but do not give it out with... by Marianne Reyns Marianne Reyns Of course I do but do not give it out without checking thoroughly due to lots of issues online. Madam are you ready to take position or I p... by Karen Thompson Karen Thompson Madam are you ready to take position or I pass you to the next person? This company work wit trusted people we’re 100% legit we need to ID to confirm your name You are welcome to confirm my name. I will ... by Marianne Reyns Marianne Reyns You are welcome to confirm my name. I will be checking this out Are you ready now I have a lot to do at the... by Karen Thompson Karen Thompson Edited Are you ready now I have a lot to do at the moment, I need to go for a very important called by the CEO meeting I do have a lot to do told. OK I'll see I'm... by Marianne Reyns Marianne Reyns I do have a lot to do told. OK I'll see I'm not holding you up I told you, I always check for scams anyway. Begin Reference, I do have a lot to do told... by Karen Thompson Karen Thompson Marianne Reyns 7/31/25 12:18 PM I do have a lot to do told. OK I'll see I'm not holding you up I told you, I always check for scams anyway. Oh i understand, let me when you’re ready ?? 1 Like reaction. I will let you know when I am ready. Althou... by Marianne Reyns Marianne Reyns I will let you know when I am ready. Although you are in a hurry, that is concerning. I know typos happen too. ?? 1 Like reaction. has context menu