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Better Business Bureau®
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BBB Scam Tracker

Look Up an Existing Scam

You can search the scamtracker database using one or many options available under the "Look up Scam By" section.

Search Results (5337)

Travel/Vacation/Timeshare - Airline Flight Scam

We had a flight on united airlines for an international trip. We called an 800-540-2458 number found online to make a change to the flight and were told that we had to cancel the original flight and reissue the ticket. They reissued the tickets on 3 different airlines and charged over $12,000 to our credit card. THe flights themselves are $500 each yet the charges made to our credit card are over 12,000. We have cancelled the credit card and have disputed the charges. This is an absolute nightmare.

Dollars Lost: $12500

Unknown Location

Date Reported: November 25, 2025

Business Name Used: Earn Flight

Travel/Vacation/Timeshare - BestTicketFare

THIS WEBSITE IS A SCAM AND UNFORTUNATELY I WAS A VICTIM. Please do your research before booking flights. This particular website poses as a ticket travel agency and never gives you your official tickets through the airlines . They will send you this email(image 1) stating that something went wrong. And they will need to go over restrictions with you meanwhile they have already taken your money. This website needs to be taken down immediately!! I urge everyone to stay away

Dollars Lost: $391

Unknown Location

Date Reported: November 25, 2025

Business Name Used: BestTicketFare

Travel/Vacation/Timeshare - Bookonline.com / Travel

My manager needed me to book him a room at a hotel in Orlando. I looked online for the hotel and called what I thought was the hotel but it was a third party. When I was quoted the hotel rate, the guy told me if I wanted protection against cancellation that I had to agree to a cancellation fee of $19.15, then I commented that I had never heard of a hotel charging that fee and asked him if I was talking to the hotel directly and he said yes, we are a 3 star hotel so we charge a cancellation fee. I asked him so if I cancel a few days prior to the trip if needed, that there would be a fee and he said yes. I told him I was not sure if the trip was on 11/18 or 11/19 since the contact sent me 2 different dates so I had to call back. He said if I give him the details (credit card, expiration date) that he could hold the reservation. I gave him the info and told him to please call me in 5 minutes or I can call him. The next thing I know, he charged my manager's corporate credit card. I called the phone number and the lady I spoke to said she would remove the cancellation fee and that the room charge would take a few days to be refunded. After a few days, I received an email saying the room was Non refundable and that I would be able to get a voucher to use later. I called a number of times again asked they give a full refund for the charge and that I felt they misrepresented themselves and that the transaction was fraud. This has been so upsetting to me and I keep getting internal notices to reconcile the charge. Please help me get this resolved.

Dollars Lost: $196.45

Unknown Location

Date Reported: November 25, 2025

Business Name Used: Bookonline.com

Travel/Vacation/Timeshare

These people pose as companies booking rentals for companies. But when you confirm the reservation at the company it’s supposed to be reserved with. It doesn’t exist

Dollars Lost: $181.23

Unknown Location

Date Reported: November 25, 2025

Business Name Used: Car rentals.com

Travel/Vacation/Timeshare - Fake Vacation Club Scam

I purchased in good faith what was supposed to be three seven-day vacations and an all-inclusive seven-day resort stay. After taking the money, nobody will return a phone call or email. The website looks legit, but once you place a hold on a hotel, there is no response and the hold drops in 24 hours. Do not pay money to Lifestyle Vacations. They are very helpful and nice when selling the package. Everything they offer sounds great. The website looks good. You can put a hold on a hotel, but you can never actually book anything no matter how many phone calls or emails are left. The packages Lifestyle Vacations sell are a complete fraud.

Dollars Lost: $249

FL

Date Reported: November 25, 2025

Business Name Used: Lifestyle Vacation Clubs

Travel/Vacation/Timeshare - Online Airline Tickets Booking Scam

Thrive Travel list prices on their website - request upfront payment and then cancel your reservation claiming billing issues. Infact the published prices are fake. I spoke to a representation real-time and not one published price was available. All were more than doubled what was published. I've attached a screenshot of a current listing priced at $775, says 1 ticket left at this price (10:05AM EST on Nov 25, 2025). It has said this for the past 2 days even after I purchased the ticket - yet my ticket was never booked. Upon calling the agent earlier (9:36AM EST on Nov 25, 2025) and also checking that the option was still available, I was told this fare was no longer available (I was looking at the website, and checked back later) I had the screen up and not a single flight was avaible for what was listed. Scam to get your infomation, then calls you to say not available and trys to book you for a full freight+ price. Price i was quoted was $1,629 - if i went directly to airline website same flight was $1,552.65. DON'T BOTHER WASTING YOUR TIME.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 25, 2025

Business Name Used: Thrive Travel

Travel/Vacation/Timeshare - Fake Online Travel Booking Site

I booked my flight on Faresme.com and the day after I had an unknown credit charge on my credit card. When I called Faresme.com no one answered the phone and I called the airline to see if they have us on their passenger list. However the airline had no info from us and I had to call my bank to dispute the charges. I left with no flight booked and for now I have lost $1231.

Dollars Lost: $1231

Sheridan, WY- 82801

Date Reported: November 25, 2025

Business Name Used: faresme

Travel/Vacation/Timeshare - Travel Scam United Imposter

They call you repeatedly back to back to make it seem urgent. I blocked it until i recieved a voicemail from them Anna (scammer) said that purchased a economy ticket flight and that I have to be flexible with scheduling. They tried to reach out before but because I didnt respond, now I have to pay more than my original ticket amount due to me responding later. It a sounded legit when I was speaking with her, *** ****** ****** *** * ****** **** ** *********** Call me bias but each time I contact any sort of customer service, it's some person with * ****** ****** **** ** ********* ** *********** I had to call the phone number on the back of my credit card, and no surprise another one of them that I can't understand clearly. Credit card is with Citi too and they also have these people to represent them.

Dollars Lost: $0.0

FL

Date Reported: November 24, 2025

Business Name Used: United Airlines

Travel/Vacation/Timeshare - Last Fare Deals

This was my first time dealing with this sham of a company. I paid for a flight, they charged my account yet never gave me my E-ticket nor boarding pass. My flight is due to leave tomorrow. It’s been a hassle trying to get in contact with them, I finally got ahold of Martin “the supervisor” to get a refund. After a heated argument he claimed to grant me a refund, then he just hung up, I’ve been calling them back to actually make sure the refund is received, but of course, no such luck. I’m still getting the one around. I disputed the charge with my bank, bought a new plane ticket with a reputable company. Do yourself a favor, do not use this company. Pay the extra money for convenience and peace of mind.

Dollars Lost: $220

Unknown Location

Date Reported: November 24, 2025

Business Name Used: Last Fare Deals

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare - Flight trip charge

I needed a name change on my international travel documents. I was told because it’s 24 hrs before my flight it was difficult for the agent to fix the mistake. I was transferred to someone else who might be able to help. He told me I needed to pay $260 US or I could be denied boarding. I gave credit card info, address and date of birth. At the end he said I had to scan my passport in and that would have me checked in. I was emailed all my new documents from Westjet. At the airport there was no name fix. This made me think I was scammed. I googled the company name and seen stories just like mine. Now I don’t know what to do? They have all personal information now.

Dollars Lost: $260

ON-

Date Reported: November 24, 2025

Business Name Used: Flight trip charge

Travel/Vacation/Timeshare - Hawaii Island Ocean Tours

This "business", Hawaii Island Ocean Tours is available on groupon for Kona, Hawaii. Unfortunately, we were one of the many groups that fell victim to this business scam and had our vacation time wasted. TLDR, purchased spots and booked an appointment to join their night time manta ray snorkeling tour. Received a text from a random number saying our scheduled time would be changed due to lack of customers. DEAVON FREEMAN (one of the employees) went on and was incredibly rude and further gaslit us by saying we didnt pay for parts of the reservation and that we would need to be recharged in person even though it was already paid for. He and the reservations person miscommunicated with each other! Wouldn't refund us after arguing with us saying we didnt pay, although we did and Deavon just didnt read the booking details in the notes. (We have screenshots) They cancelled our tour 3 hours before the already set scheduled time, the tour is about an hour away. AND the reservations person still said we couldnt be refunded (yet again) and to call back tomorrow. BUT when we already expressed that we felt it was UNSAFE to do a night tour with them (due to all the miscommunication and his aggressive tone) and asked for the refund, they said it was "impossible" and it "couldnt be done." This was such a crazy experience and has left such a bad taste in our groups' mouths. It's such a shame that as kamaaina, this is how we get treated and taken advantage of. We paid for a service, set an appointment time, and never received the service. You pay for something and get placed on standby even though they have "set appointments." Their reviews are still relatively high online BUT they are old reviews from more than a few years ago. Majority of their reviews on Yelp and Viator from within 12 months are reporting the same issues. We dont want the same thing to happen to anyone else.

Dollars Lost: $138

Kailua Kona, HI- 96740

Date Reported: November 24, 2025

Business Name Used: Hawaii Island Ocean Tours

Travel/Vacation/Timeshare

I received a call from someone claiming to be from Norwegian Cruise Lines about an upcoming reservation I had. I was transferred to someone who I was told would bw discussing my reservation, who that person offered me a travel certificate to participate in a webinar. That person stated they were with "Aloha Travel Agency" - an independent organization, When I inquired as to why I was initially told the person was with another company, they apologized for the agents "confusion". I was told that a verifier would be contacting me, I did not answer. I received several other calls each from a different phone number, all attributed to individual names, and not to a cooperate number. I was also called from (818) 272-4275, (818) 272-6267, (808) 255-9137, (650) 273-6487, and (818) 308-5164.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 24, 2025

Business Name Used: Travel Seminar-Imposter

Travel/Vacation/Timeshare - Phony Travel Sweepstakes Scam

I have won cruise for two...

Dollars Lost: $0.0

Unknown Location

Date Reported: November 23, 2025

Business Name Used: Travel Cruise Giveawazly by PTCL

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare - Brahim Adoui

I was contacted by Brahim Adoui a 26 year old from Rabat, Morocco identifying himself as a tour guide, we made contact through Instagram, and he claimed he would provide guided travel services and requested upfront payment to secure the arrangement. After initial payment, he continued to ask for additional payments for transportation and other unexpected costs. When I requested proof or documentation, he provided inconsistent information and avoided answering questions. Eventually, he became difficult to contact and stopped responding after receiving the payments. Based on the events and behavior, I believe this individual may be attempting to obtain money fraudulently while pretending to be a tour guide. Please be aware of this scammer.

Dollars Lost: $10000

Unknown Location

Date Reported: November 23, 2025

Business Name Used: Brahim Adoui

Travel/Vacation/Timeshare

We contacted Princess Customer Service (800-901-1172) the same number I have used to contact Princess Cruise Lines for several years and dialed from my phone contact list] for help with updating contact information to complete our ocean ready checklist information as Princess mobile app would not update contact number. The agent advised us that he successfully updated the contact information and then told us a $200.00 per person port fee was outstanding on our cruise booking and that he needed to collect the money today or pay it once we arrive at the disembarking port. There were 3 parties traveling together so all 3 parties gave him their DOB, and credit card information to pay the outstanding balance. After realizing that our contact information still wasn't updated and having received no email receipt for the additional charges paid we were uneasy so we followed up with an additional call at 10:18 am CST to Princess Cruises at the same number (800-901-1172) and were told that there was no record of any additional payments and that no additional charges were ever actually due. We were told that we had been the victims of fraud hijacking of the Princess Cruise telephone call. Both the agent and supervisor commented that this is a known possible issue with Princess Cruise Lines contact numbers. We are very uneasy contacting Princess in the future because we have no way to know if we are speaking with an actual princess representative. Princess gave us no way we could be sure we were talking to a real Princess agent if we were to call in the future. Our bank shows a number (844) 855-6856 on the transaction but it shows as Princess Cruise. Princess replied that the phone was not one of theirs.Our bank is researching it also.

Dollars Lost: $400

Houston, TX

Date Reported: November 22, 2025

Business Name Used: Princess Cruise- Imposter

Travel/Vacation/Timeshare - RRBO

To RRBO, I wanted to make sure you hear this directly: your company took $3,588 from me on April 15, 2025, and delivered absolutely nothing you promised. You never sold a single vacation week, never contacted me with any offers, never followed through on anything you claimed you’d do. You took my money and disappeared. That’s dishonest, unethical, and flat-out wrong. I hope the people running this operation can live with the fact that they make their money by misleading and taking advantage of others. That says everything about who you are as a company. I’ll be sharing my experience so others know exactly what to expect from you.

Dollars Lost: $3588

Longwood, FL- 32750

Date Reported: November 22, 2025

Business Name Used: RRBO

Travel/Vacation/Timeshare - Timeshare Resale Scam

I was contacted by Orchard Realty on the behalf of Grupo Carso to sell my timeshare property at the Royal Resorts in Cancun Mexico. Agent provided License Information as follows: Orchard Hill Realty: 109941595 William Andrews: 35AN0877261 Richard H Alexander: 35AL0549444 + Angel Garcia, Escrow Account Vel Between early September and mid-November, Orchard kept coming back with various fees and expenses that needed to be covered by the seller due to the complex rules of a non-Mexico resident selling property in Mexico. The contract was updated to reflect buyer reimbursement to the seller. Temporary Business Investor’s Permit: $4,000.00 USD Taxpayer Identification Number: $2,200.00 USD State Tax Fees: Reco$7,572.00 USD SAT RecordingFee: $5,800.000 USD When I expressed doubt of the legitimacy of the transaction, Orchard Realty representatives used very aggressive, threatening language that I'd be in breach of contract if I didn't wire the funds. Additional due diligence supported evidence of fraudulence.

Dollars Lost: $20000

New York, NY- 10017

Date Reported: November 22, 2025

Business Name Used: Orchard Hill Realty

Travel/Vacation/Timeshare

In October I paid $310.99 (charged to my credit card) for a flight I would take in December, from the cheapFlightservice.com website. In November I received an email stating that my reservation has been canceled. In attempt to get refunded on November 18th, I called the company (“CHEAPFLYINGFARES 844-8341144) that was on my credit card statement. During the call I received a number of text messages with codes from a place called Flex Pay. These were relayed back to the person that I was on the phone with at CHEAPFLYINGFARES. In the morning of November 20th, I got a call from the Upgrade Flex Pay loan company about a number of enquiries for travelling loans that I didn’t apply for. On the phone with Upgrade Flex Pay I stated that I didn’t enquire about any loans with them. Later on in the evening, I look at my bank statement and it had two deductions pending with the company name Uplift. I found out later that Uplift was the previous company name for Upgrade. I then called my bank to put a stop on my debit and credit cards. As a note also, during this same day I created an ID theft reports at both identitytheft.gov and to my local police department.

Dollars Lost: $310.99

Unknown Location

Date Reported: November 21, 2025

Business Name Used: CHEAPFLYINGFARES / cheapFlightservice.com

Travel/Vacation/Timeshare - Holisto, Inc.

I am submitting this formal complaint regarding Holisto, an online travel booking platform that is misrepresenting my business, Surfrider Beach Club in Sea Bright, New Jersey, as a hotel property available for room reservations. Surfrider Beach Club is a private, seasonal beach club. We do not operate as a hotel, motel, or short-term rental business, and we do not offer rooms or overnight accommodations of any kind. However, when consumers search for Surfrider Beach Club online — particularly through Google — they are being directed to a Holisto webpage that falsely lists our business as a hotel and allows the public to enter payment information and attempt to “book a room.” This is an unauthorized and fraudulent use of our business identity and poses a serious risk to consumers who may believe they are booking legitimate accommodations. We have already received confused inquiries from individuals who attempted to reserve lodging that does not exist. This behavior is deceptive, harmful to consumers, and damaging to our business reputation. We request that the BBB investigate Holisto’s practices and take appropriate action to prevent further misrepresentation of our business and potential financial harm to the public. For documentation, we can provide: Screenshots of search results directing users to Holisto’s booking page using our business name Screenshots of the Holisto page listing Surfrider Beach Club as a hotel Customer inquiries we have received as a result of the misrepresentation We respectfully ask that this misleading listing be removed and that Holisto cease using our name or representing Surfrider Beach Club as a lodging provider. Thank you for your attention to this matter. We are available to provide additional information as needed.

Dollars Lost: $500

CT

Date Reported: November 21, 2025

Business Name Used: Holisto Inc.

Travel/Vacation/Timeshare

They contacted me about a cruise and a trip to Mexico. two separate trips but when I try to book it they ask for more money and they never can book the trip until I pay more money. I'm not giving them any more money. I've been scammed by so many different companies like this one. I can't believe I fell for this mess again.

Dollars Lost: $349

Miami, FL

Date Reported: November 21, 2025

Business Name Used: x travel group

Travel/Vacation/Timeshare - Timeshare rental Scam

I was contacted on 9/17/24 by Company Travel Connection to say they could rent out 4 weeks for 1800.00 per week guaranteed. All I had to do was pay 1197.00 up front. Which I did. The company has never rented out any weeks. Now that my contract has ended as of 9/17/25 no one will return my calls nor emails that I have sent asking for the reimbursement of the weeks that did not rent out. Arthur Vaga is the person that I spoke with on 9/17/24 and he is the one that guaranteed I would get reimbursed if my weeks were not rented by the end of my contract. I am horrified that I fell for this scam. All I want is for them to be held responsible and get my money back.

Dollars Lost: $1197

Clearwater, FL- 33760

Date Reported: November 20, 2025

Business Name Used: Company travel connection

Travel/Vacation/Timeshare

I signed up with Vida Vacations after a trip to Rivera Maya Mexico. I was excited about the vacation package and benefits however I received a phone call from this company Hawaii Vacations stating that my membership was part of my Visa Vacations package and I had to pay the membership fee. I asked if I could not pay the membership fee and was told that the contract included this membership and I would be charged an annual fee (which I felt unreasonable) unless I paid to upgrade for a fee. I chose to upgrade to avoid the higher fees for the life of my Vida contract. I also received multiple calls from another company after that which I did not answer. Yesterday I received a similar call from another company Aspirex stating that it was included with my Vida membership and had an annual fee for the life of my Vida contract, for an upgrade I could avoid the fees. I told the Apsirex seller that I had a similar phone call from Hawaii Vacations and the Apsirex seller said oh well that’s a third party company and no one was supposed to contact me within three months of my Vida contract. I said no to the upgrade after several attempts to upsell me, I was transferred to someone to complete “paperwork.” I hung up due to this prior experience with Hawaii Club Vacations. I’m getting really tired of these companies calling me and telling I “have” to pay fees for a contract that I did not sign with that company.

Dollars Lost: $3495

NV

Date Reported: November 20, 2025

Business Name Used: Hawaii Collection Plus

Travel/Vacation/Timeshare - Fake Travel Insurance Scam

Purchased Travel Insurance through Squaremouth Insurace co. Bought policy that they said would cover my trip. Filed a claim which was denied by HTN insurance company,. Told I was not covered . Deception by both companies!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No resolution following 4 months of contesting the denial. Obtaining legal council to costly to proceed. The customer signs a companies pay check, however corporations don't care because the average citizen unable to afford to contest their deception.

Dollars Lost: $4000

CA

Date Reported: November 20, 2025

Business Name Used: Squaremouth Travel Insurance

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

We entered our information into a raffle for a free "Bahamas Vacation for 2". The raffle slips and box were on the front desk counter at the Village Inn in Destin. Soon after, we were contacted Watterson Travel, who told us that we had won a free vacation. Wed told them that we were interested. The vacation originally included 4 days/ 3 nights at a resort in the Bahamas, with the option to add a cruise to and from the island for additional fees. We agreed to the cruise and paid $350 in additional fees. However. they now tell us that they're no longer able to accommodate our cruise and they refuse to refund the money that we paid for the cruise.

Dollars Lost: $350

Destin, FL- 32541

Date Reported: November 20, 2025

Business Name Used: Watterson Travel / Watterson Vacations

Travel/Vacation/Timeshare

I signed up with Vida Vacations after a trip to Rivera Maya Mexico. I was excited about the vacation package and benefits however I received a phone call from this company Hawaii Vacations stating that my membership was part of my Visa Vacations package and I had to pay the membership fee. I asked if I could not pay the membership fee and was told that the contract included this membership and I would be charged an annual fee (which I felt unreasonable) unless I paid to upgrade for a fee. I chose to upgrade to avoid the higher fees for the life of my Vida contract. I also received multiple calls from another company after that which I did not answer. Yesterday I received a similar call from another company Aspirex stating that it was included with my Vida membership and had an annual fee for the life of my Vida contract, for an upgrade I could avoid the fees. I told the Apsirex seller that I had a similar phone call from Hawaii Vacations and the Apsirex seller said oh well that’s a third party company and no one was supposed to contact me within three months of my Vida contract. I said no to the upgrade after several attempts to upsell me, I was transferred to someone to complete “paperwork.” I hung up due to this prior experience with Hawaii Club Vacations. I’m getting really tired of these companies calling me and telling I “have” to pay fees for a contract that I did not sign with that company.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 20, 2025

Business Name Used: Aspirex

Travel/Vacation/Timeshare

I booked a property to reside in for a visit to Baltimore through Bookings.com. Upon arrival the property was not as listed, it WAS NOT disable accessible. I called the property owner David Luo (Stylist Bedroom Central of Baltimore) listing on bookings.com, who agreed he would charge me for one night stay ($80) and refund the balance of $220 back to me. He has refused this agreement and now WILL NOT answer to this agreement in essence stealing my money and discriminating against me because I am disabled. Please help as bookings.com will not. Property owner has since such down his phone number.

Dollars Lost: $300

Baltimore, MD- 21202

Date Reported: November 19, 2025

Business Name Used: Stylist Bedroom Central of Baltimore

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

Visited a website and started communicating with a chatbot. Someone called from the "agency" and proceeded to send a fake reservation with actual flight details on it. After contacting the agency, which had promised tickets two weeks prior to the flight, I was put on hold with music and spoke to a gentleman who said, "The flight was canceled due to overbooking of a group.” No prior communication was sent stating the flight was canceled. I requested a refund and was told I would recieve a confirmation, that never arrived. After attempting to call back, I was put on hold again and hung up.

Dollars Lost: $1200

Tallahassee, FL

Date Reported: November 19, 2025

Business Name Used: Cheapflightservice.com

Travel/Vacation/Timeshare - Travel Postcard

Received postal card for 4,5,7 night cruise + free $100 dining card. When I called the number they asked for the RSVP number on my card, if I were single, and then if I had a significant other and I hesitantly answered not really then they hung up. When I tried returning the call it said the number did not have a voice message set up. I tried several time and kept getting the same message.

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: November 19, 2025

Business Name Used: Travel Postcard

Travel/Vacation/Timeshare

While contacting British Airways, was connected to the Scammer - Miss Kim Saunders who promised she is booking air ticket for Travel from EWR/Mumbai dep date Jan 10 and return Feb 14. Took the mouney for booking $ 4,179.96 but never provided british airways official booking and flight details, she disappeared totally, no email response or phone calls never responded. I made several attempts by email and phone no response, msgs left. This is a big scam, I request the money taken away from my credit card must be returned back promptly. I cannot rely on this Company any more. This is a fraudster. I am a retired Aux Police officer in Rahway, I dont want to suffer any more. My contact : ******* ****** ************ ** ************ home. Appreciate your help.

Dollars Lost: $4179.96

Tucson, AZ- 85755

Date Reported: November 19, 2025

Business Name Used: Reservations Mail [email protected]

Travel/Vacation/Timeshare - Lancaster Tour & Travel Focus Group (on Zoom)

A postcard addressed to me, was received in the mail, with the following information: Congratulations (My Name). You and your spouse or significant other are cordially invited to take part in the 2025 Lancaster Tour & Travel Focus Group on Zoom from the comfort of your home. In exchange for your time and opinion, you will receive a complimentary 3 or 5 day cruise for two adults aboard your choice of major cruise lines departing from most U. S. cruise terminals traveling to the Caribbean including airfare from most major International Airports. This package includes spacious stateroom, all meals, snacks and on-board activities and entertainment for 2 adults. Cruise vouchers are limited, and this offer expires in 7 days, so call today and mention RSVP code on the invitation. This is not a Timeshare or Real Estate solicitation. Call 800-270-1597 RSVP CODE SPA25. The first 50 callers will also receive (2) two nights at one of over 1000 Marriott's, Hilton's or Hyatt's within the continental US. (Option to extend.) On the card, it also displayed logos for; Royal Caribbean, Carnival and Norwegian cruise lines. The fine print indicated that this offer is not affiliated with the cruise lines, they have proudly represented these great brands for over twenty years.

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: November 19, 2025

Business Name Used: Lancaster Tour Travel Focus Group on Zoom

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

The person approached my fiancée saying he had a buyer for his timeshare for 25,000 dollars but he would need to pay 2,000 dollars by Zelle for closing costs. When I confronted him with the report on your website about him, he immediately said he was going to call the BBB and call us back. He then immediately hung up! He identified himself as Erik Hinz and his phone number is 470-575-0124.

Dollars Lost: $0.0

San Diego, CA- 92101

Date Reported: November 18, 2025

Business Name Used: Lightstream

Travel/Vacation/Timeshare

They NEVER give you the name of the company. I tried talking to several “people” that were in the chat and NOBODY responded! It was an HOUR WASTED!

Dollars Lost: $0.0

Unknown Location

Date Reported: November 18, 2025

Business Name Used: Travel Consultants LLC

Travel/Vacation/Timeshare - Nuitee

A family member was getting married and used with withjoy.com wedding website. They had links to hotels in the area, when choosing a hotel I thought it was taking me to the hotel’s website to book. Apparently, it booked through a third party booking site called nuitee.com. I ended up ill and could not travel for the wedding. I cancelled the reservation and was due a refund. The cancellation was two months ago and I have yet to receive a refund. I called the hotel to see if they had been paid for the booking. They said my booking was under Priceline. None of my information has Priceline on it. They confirmed they had not been paid but that my reservation had been cancelled. Their booking confirmation tells you to reach out to their email at [email protected]. I emailed that address requesting my refund. I got an automatic response back that they would look into it, there has been no further communication and no refund has been issued. I called the phone number listed on the booking, which is 18663383099. You get a recording like it’s going to put you in queue to talk to someone after 45 seconds it hangs up the phone. There is no way to reach this company and they refuse to return money. I tried disputing through my credit card and they said because the company didn’t send me an actual cancellation with the amount I was due they could not dispute the charges. At this point, this company has stolen my money and there is no recourse.

Dollars Lost: $394.76

Dublin

Date Reported: November 18, 2025

Business Name Used: Nuitee

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

I searched United Airlines customer service number to clarify an issue with my luggage. When I called it, they said there was a problem with my flight with the Air India portion and that it was overbooked. Upon much discussion, they were going to refund me the price of the original tickets and reissue new ones. I gave my credit card number and saw that the pending charge was from "RICHFLIGHTS". Upon seaching the company, it was deemed most likely a scam.

Dollars Lost: $4819

Tucson, AZ- 85755

Date Reported: November 18, 2025

Business Name Used: RICHFLIGHTS

Travel/Vacation/Timeshare

_Purchased airplane ticket (Airpremia.com) _Found an error on the ticket (Wrong Nationality) _Reached to Customer Service (888-705-3110) _Was transferred to Reservation Department (Spoke with Steven/ He had Indian accent.) _Due to system issue, they couldn't correct the issue (They had all my information - name, address, DOB, flight info, credit card info, ...) _They suggested to cancel the wrong ticket and purchase another ticket to avoid conflict (2nd Ticket was purchased as directed) _I was told the cancellation and refund of the first ticket would take 4-6 weeks _When I tried to check on the refund status after my trip, I learned Air Premia had no record of the second ticket

Dollars Lost: $1091.31

Unknown Location

Date Reported: November 18, 2025

Business Name Used: Air Premia

Travel/Vacation/Timeshare - Online Airline Tickets Booking Scam

Upon searching for cheap flights, I stumbled upon cheapvuelos.com. They promised cheap flights verified with multiple airlines, including JetBlue, Spirit, Frontier, United, Southwest, and more. I found the flight I wanted, booked it, and gave them my card information. They then called me to confirm my information and said they were contacting the airline to get my flight details. They called not an hour later, trying to tell me that my flights had been changed and that if I wanted my original flights, it would cost an extra 400 dollars. I promptly declined and tried to cancel, but they claimed I had agreed to a no-cancellation option (I had not) and could not refund my money. I promptly contacted my bank, which assured me that nothing had been charged, and I cancelled that card to prevent future issues. I can only thank my girlfriend, who definitely has more sense than I do, as she is the one who, between calls, tipped me off that it seemed too good to be true and recommended I look into the company further.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 17, 2025

Business Name Used: CheapVuelos

Travel/Vacation/Timeshare - Airfare Scam

I was looking for some airline tickets to fly myself, my wife and our 1 year old daughter to Cancun, Mexico to visit her Great Grandmother for Christmas. I went to Google and typed in tickets to Cancun and a list of ticket agencies popped up and I started a search for the cheapest tickets starting with the first on the list that popped up. It was CheapVealos so I typed in the info required for reservations and the tickets for the three of us was $537.09 for round trip non-stop flights departing Denver, Colorado to Cancun, Mexico. I figured this was a very good deal and I started to purchase these tickets. I gave them my personal information and my debit card information and purchsed the tickets. This was at 8:10am mst. I recieved an itinerary from CheapVealos with the times, dates of our flights. I never recieved a confirmation number so I called Southwest Airlines to check up on the confirmation number and the agent couldn't find anything about the itinerary that CheapVealos sent to me. Then at approx. 4:20pm $537.09 was withdrawn from my bank account and still had not recieved a confirmation number and so I started to worry and my wife called CheapVealos and the guy told her this long line of us not recieving a confirmation number and that our so-called tickets were to be stanby tickets and that we might not even recieve tickets for this flight if the plane was full. I asked for a refund he said that I would recieve a partial refund in the form of vouchers from Southwest Airlines. Then I hung up with this guy and I had $375.00 left in my bank account and I told my wife I was going to the ATM to take out the remaining monies from my account because I had a real strong notion that he was going to try to take more money from my account. I went to my bank and went to the ATM and checked my balance and low and behold this guy from CheapVealos had taken an additional $307.00 from my account without my approval and that was the last of my savings in my account. This company operates on false ticket prices and when you decide to use them because the tickets are so cheap you buy them only to find out that those tickets are stand-by and there is a 99 percent chance that the plane will be sold out and you won't get a ticket to go anywhere. They operate on misleading practices and lies and fraud. PLEASE, DO NOT USE THIS COMPANY. They need to be shut down and fined or be fined and start being a legit company.

Dollars Lost: $844.09

Ft.Myers, FL

Date Reported: November 17, 2025

Business Name Used: CheapVealos Tickets

Travel/Vacation/Timeshare

Purchasing tickets on line

Dollars Lost: $3000

CA

Date Reported: November 17, 2025

Business Name Used: Cheapflight service

Travel/Vacation/Timeshare - Travel Postcard

I received a large post card inviting me to participate in the “2025 Chicago Tour & Travel Focus Group” on Zoom. In exchange for my time and opinion, I will receive a complementary three or five day cruise for two adults a board my choice of major cruise lines. It includes a spacious state room, all meals, snacks, and on board activities and entertainment. It also says the first 50 callers will receive two nights at one of over 1000 Marriott Hilton or Hyatt within the continental US. It states that this is not a timeshare or real estate solicitation.

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: November 17, 2025

Business Name Used: Travel Postcard

Travel/Vacation/Timeshare - United Airlines-imposter

I Googled "united airlines number for flight change".. and this number +1-855-951-2929 was the first to appear in Google's AI response; When I called it, "Veronica" got all my info: booking confirmation number, traveller names, date of birth, email ID, phone number, and then put me on hold. Then she came back and said instead of credits she was able to get me full refund, I just need to give her my credit card details. That is when I disconnected the call. They texted me several times to call her back at +1-844-752-4464. The texts were coming from ?+1-551-310-3579?. And they even called me from +1-613-320-1955? and a lady asked me to call "Veronica" at the number provided in the text to get the refund. I obviously did not call back.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 17, 2025

Business Name Used: United Airlines-imposter

Travel/Vacation/Timeshare

The airline email had a link for TSA pre-check enrollment to include the rapid rewards. I completed the form with PII to include maiden name. Prior to submitting payment I checked the 4.57 BBB rating Gov+ link to discover within the last week, other applicants paid a fee for service and did not receive services . I googled Gov+ and it is listed as a scam. I tried to page back to remove my personal information without success. The system had created a non changeable profile under my name to include, full name, address, email, telephone etc. ( SSN was not requested nor submitted) . I requested removal via chat and $67 .00 was requested. I would like my personal information removed and not sold on the web to other entities yet do not know how to accomplish the removal. I should not have to pay since I am not registered with Gov+ nor agree to any terms since I never completed payment required for the application.

Dollars Lost: $0.0

GA

Date Reported: November 16, 2025

Business Name Used: Southwest Airlines rapid rewards

Travel/Vacation/Timeshare - Fake Travel Sweepstakes Scam - Viking River Cruise Impostor

Ah already document scam from people claiming to giving away a Viking Cruise.

Dollars Lost: $0.0

Washington, DC- 20005

Date Reported: November 16, 2025

Business Name Used: N/A

Travel/Vacation/Timeshare

On March 6, I purchased airfare from American Airlines for a flight from Philadelphia, PA to Brindisi, Italy. This was in the amount of $1977.01. On April 7, I called what I thought was American Airline’s travel partner, Alitalia, to book a seat on the flight from Rome (FCO) to Brindisi (BDS). However, it was not Alitalia at all but Airlinefare posing as them. John Marvin stated that my airfare was now $1477.01 and asked if I wanted to rebook it. Of course, I said yes. He promised a refund of the $1977.01 within 45 days. Obviously, that refund was never received or we wouldn’t be here today. I do have a copy of the email they sent me promising the refund.

Dollars Lost: $1477.01

Iowa City, IA

Date Reported: November 16, 2025

Business Name Used: Airlinefare

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

I purchased a flight using justfly.com’s app and they cancelled the flight on 11/09 they sent a email stating I would receive a refund and they refunded it and took it right back. I then called to see why and they tell me I have to change to a different type of customer and pay $1100 to get back my $1100 and my actual refund when I expressed I wasn’t willing to send them more money they said well there is nothing they can do and then they hung up on me I can provide the email showing they said I’m entitled to the refund

Dollars Lost: $103.98

Date Reported: November 15, 2025

Business Name Used: Justfly.com

Travel/Vacation/Timeshare - Copa Airlines Imposter - Online Travel Reservations Scam

On October 6, 2025, I called what I believed to be an official Copa Airlines customer-service number that appeared in Google search results: 1-(800)-335-9431. The representatives on this line presented themselves as legitimate airline booking agents. During the call, I clearly requested and paid for business class round-trip flights from the United States to Rio de Janeiro, Brazil. The agent confirmed verbally that my booking included business class both going and returning. However, after reviewing my reservation directly with Copa Airlines, I discovered that the agent only booked the return flight in business class. My outbound flight was issued in economy, even though I paid the full fare for business class for both directions. Copa Airlines confirmed that the agency did not pay for or issue a business-class ticket for my outbound segment. This means the agency kept approximately $400, which represents the fare difference between business class and economy for that portion of the trip. When I contacted the agency to question this discrepancy and advised them that Copa Airlines had confirmed the incorrect booking, the representative hung up on me. They refused to provide clarification or assistance, which strongly suggests deceptive or fraudulent business practices. I am requesting a full investigation into the business operating at 1-(800)-335-9431, as well as a refund of the $400 overcharge I paid for a service that was never provided. Their actions appear to constitute misrepresentation, unauthorized fare changes, and potential financial fraud. I am filing this complaint to seek appropriate resolution and to warn other consumers of this deceptive operation.

Dollars Lost: $480

Unknown Location

Date Reported: November 15, 2025

Business Name Used: Reservations desk

Other - Other

I was approached by a Wyndham representative at an Orlando Magic game who said I had “won a prize.” He told me all I needed to do was pay a refundable $40 deposit to claim it. I repeatedly asked how long the process would take because I live over an hour away. He said it would be quick and that we only needed to choose dates — he never disclosed that it required attending a 120-minute timeshare sales presentation. After taking the payment, he withheld all paperwork until after the transaction, and only then did we see the true terms, including the mandatory presentation. When I asked for my refund, the representative refused and said they do not refund deposits unless the tour is completed — the opposite of what was promised. This is a classic “you won a prize” timeshare scam: • Misrepresenting a prize that isn’t actually free • Failing to disclose mandatory timeshare presentations • Promising a refundable deposit, then refusing refunds • Providing the real terms only after payment This violates Florida’s Prize and Gift Promotional Law and is a deceptive sales tactic used to trick consumers into timeshare presentations. I am submitting this so others do not fall for the same misleading promotion.

Dollars Lost: $40

Orlando, FL- 32830

Date Reported: November 15, 2025

Business Name Used: Club Wyndham

Travel/Vacation/Timeshare - Yax International

I am purchasing a condo in La Paz Mexico and was looking for a loan. I joined the La Paz Facebook group and there are lenders as well as realtors, and US & Canadian citizens moving to La Paz in that group. I saw Isabel's post re. loans and relocation assistance. I reached out to her with the intention to obtain a loan, and paid a loan application fee of US$1000. Then she asked for US$1800 to apply for Mexico residency. I have yet to receive a loan contract and residency application updates or status even though I've been asking for updates. Shortly after, Isabel said the company (Yax International) needed money to help Mexican immigrants, she sent me loan documents stating the purpose and the amounts. She asked for US$550, then US$2500, then US$8000. She continued to ask for more and bigger loans to which I replied these outstanding loans need to be repaid first. She asked me for my bank info to wire the funds to me - the wire never arrived. She said she'd check with the bank. There was one excuse after another - the bank is closed, the bank doesn't open till 10am etc. I never got an answer about the wire. Then she lied that she was at the consulate and asked if she could call me because they had questions for her. She never called. I asked for loan docs and contracts, I never got them. She promised payments week after week....nothing has been received.

Dollars Lost: $13850

North Vancouver, BC-

Date Reported: November 15, 2025

Business Name Used: Yax International

Travel/Vacation/Timeshare - Fake Travel Sweepstakes Scam - Viking River Cruise Impostor

Mailed promotion is nearly identical to one already available on BBB website concerning matching of battery-powered illuminated device code and scratch-off code. First listed "gift" a 2025 Viking River Cruise for Two with First-Class Airfare or $15,000 Cash. Three additional possibilities are listed. Publication code on side 2, bottom right corner: 126518-1485-1

Dollars Lost: $0.0

Washington, DC- 20005

Date Reported: November 15, 2025

Business Name Used: DDL

Travel/Vacation/Timeshare - cruise imposter

This company tried to impersonate Royal Caribbean Cruise Line. A girl named Jill picked up and said I was able to get a price change on my reservation by charging my card with the discounted amount and refunding my initial amount I paid directly with the travel agency. They asked for my confirmation number, then proceeded to ask me for my card number so they can charge the discounted price. The person charged my card and hanged up. Once I realized it was a scam, I called my bank and asked for a dispute on the fraud transaction.

Dollars Lost: $956

Sugar Land, TX

Date Reported: November 15, 2025

Business Name Used: Star Team Alliance

Travel/Vacation/Timeshare - Fake Travel Sweepstakes Scam - Viking River Cruise Impostor

Congrats letter saying I am finalist in Viking River cruise. You are invited to attend Cruise Travel Expo 2025. Pull the tab on the VIN code and ur 7 digit con code will be displayed in green. Scratch off circle below and if the numbers match you are one of our grand prize winners. Says we will win 2025 Viking cruise but 2025 is nearly over. Scam For sure!!!

Dollars Lost: $0.0

Washington, DC- 20005

Date Reported: November 14, 2025

Business Name Used: DDL

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