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BBB Scam Tracker

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Search Results (4936)

Travel/Vacation/Timeshare

Our travel agent took all our money but never gave us our tickets (except for one) and our flight was supposed to leave on July 18, 2025. Mohammad Ali Alfadli initially gave us one ticket for my husband going from Ottawa to Beirut. On that ticket, the IATA number was 67598484. He then took our money for tickets for myself, my kids, my parents and siblings for a total of over $15,000, but never gave us tickets for them. He kept making excuses for the delays over a period of 3 months, saying that he’s really busy and that he’ll be sending them soon. We were finally informed 3 days prior to our scheduled flight that his “issuing company” was no longer issuing tickets for the month of July. He also refused to reimburse us our tickets and encouraged us to buy new tickets and send him the receipt saying that his issuing company will pay us back the amount we’ll pay for those tickets in a few weeks. A month later, he is now telling us that reimbursements can take a year. No proof was that a reimbursement claim was started was ever provided. Ticket reservation codes were initially not provided either. The fact that he was using a platform for travel agents and that he had a IATA number had reassured us initially and his behaviour only started appearing questionable afterwards, telling us that there are delays and that he only gives the purchased tickets 1-2 weeks before travelling. The last minute issuance of the tickets is something that he never mentioned to us initially. The biggest red flag was the fact that he charged my father's credit card for 4 tickets that are completely unrelated to his purchase and which are with another airline completely. When confronted about the illegal credit card charges, the only explanation that we were given was that there are "ways of issuing that [we'll] never understand".

Dollars Lost: $18000

Orleans, ON- K4A 3E3

Date Reported: August 14, 2025

Business Name Used: Mohammad Ali Al-Fadli


Sweepstakes/Lottery/Prizes - Fort Worth Cruise

No website or company name listed on mailer. Also not dates of event listed. Details from flyer are listed below: You and your spouse or significant other are cordially invited to take part in the Fort Worth Travel Show 2025! Join us for a fun filled travel, cruise and adventure showcase. In exchange for your timé and opinion, you will receive a complimentary 3, 5, or 7-night cruise for two adults aboard your choice of major cruise lines departing from most U.S. cruise terminals traveling to the Caribbean including complimentary airfare from most major International Airports. This package includes a spacious stateroom, all meals, snacks, and on-board activities and entertainment for 2 adults. Cruise vouchers are limited, and this offer expires in 7 days, so call today and mention the RSVP code on the invitation. This is not a Timeshare or Real Estate solicitation. Call 888-676-5308 RSVP CODE: FOR25 The first (50) callers will also receive $100.00 dining savings card valid at establishments such as Longhorn Steakhouse, Olive Garden, Chili's Bar & Grill, and many more.

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: August 13, 2025

Business Name Used: None


Phishing - Other

So I was contacted by this person via phone number 816-429-3499. Through their marketing department. They informed me that they were in calling about one of my timeshares to stop me from having to pay my maintenance fees. And at this meeting, it wasn’t gonna have to involve any money. Go upon going to this meeting, 8/12/2025 5 p.m. in at Doubletree Hotel 350 1st Ave., Northeast Cedar Rapids, IA 52401. . I was given information, that they were involved with A.R.D.A. and A.R.D.A had won a class action suit, so people could get rid of timeshares legally. and they chose their company to let people do it. So then I was given figures of the process and they had their own attorney‘s that they provide to do so. In the end, they came up with a figure of $14,000, that they would charge me to get rid of my timeshare. I did not fall for this because I had been deceptively been deceived by other timeshare exit companies. That sounded the same to me. So the fact that they said they’re involved with A.R.D.A really needs to be addressed. That wasn’t supposed to cost me any money according to their marketing people.. Several other people left the room and I’m not sure if they were deceived or not. Because one of the sales people said another satisfied customer. I’m just trying to help other people not get duped, I did not fall for this. This agency is called Options Travel Group. Th headquarters are located at 24624 Interstate 45, Suite 220, Spring, TX, 77386.

Dollars Lost: $0.0

Spring, TX- 77386

Date Reported: August 13, 2025

Business Name Used: Options Travel Group- Imposter


Travel/Vacation/Timeshare - VRP Vacay

I paid for a vacation that was supposed to be though a work program but turns out it was a scam when I called to book the vacation that is when I realized I was scammed and they tried to get Mr to send them more money 250 though cash app and when I told him no he said he couldn’t help me if I was broke and couldn’t afford the trip

Dollars Lost: $498

Unknown Location

Date Reported: August 13, 2025

Business Name Used: Vrp vacay


Travel/Vacation/Timeshare - Reservation Desk

I googled the Courtyard Marriott hotel to call the hotel and make a reservation for an upcoming wedding. After clicking on what I thought was the number I made a reservation and provided credit card information. I was told I would not be charged until the time of the wedding (October). After hanging up I immediately looked at my bank account to find 2 separate charges from hotel booking website. When I called back to ask why the scammed me and to provide my money back they said I was “lying” and hung up the phone on me.

Dollars Lost: $336

Unknown Location

Date Reported: August 13, 2025

Business Name Used: Reservation Desk


Travel/Vacation/Timeshare - Eastern Transportation

Previously used Mitch Kloter driving service. Contacted for a JFK round trip. Cancelled the trip. Was promised a refund, however, he delays and makes excuses. Subsequently there are many posts on facebook community pages and other BBB reports that he is scamming ppl with a "driving service" but does not show up and does not refund the $.

Dollars Lost: $625

Coventry, CT- 06238

Date Reported: August 13, 2025

Business Name Used: Eastern Transportation


Travel/Vacation/Timeshare - Online travel service called back after reservation claiming flight was no longer available; tried to upsell to a more expensive ticket

Searched for airline tickets. Cheapflights website came up. Tarifasodeals listed flight for $311. Disclaimers included delays, baggage charges and 24 cancellation. Booked flights. Was called AFTER 24 hour cancellation window expired and told flights fully booked. Options were pay additional $137 each way ($274 in addition to the original $311) and $35 for personal item (Personal items board for free) and new dates a month later. They have neither the ability nor the intention of putting you in the seat they try to sell you. I was saved by my bank as they recognized the attempted charges as fraud.

Dollars Lost: $0.0

Unknown Location

Date Reported: August 12, 2025

Business Name Used: Tarifasodeals


Travel/Vacation/Timeshare

Went online to start the application process for my daughter. This site was the first that popped up and I thought it was part of the government passport department. I filled out all the information in the fields provided, including my minor daughters ssn as well as my husband and I’s date of birth and place of birth. After clicking submit it asked more my payment information stating it is a charge of $88. I do not recall seeing it say anything about this being a separate charge just for filling out form, I thought I was paying for the application fee. I then received two emails, one from [email protected] and the same email from [email protected]. When I went to print the forms, I noticed that yes it was filled out for me, but then saw the application fee. I also noticed an error and tried to click the “edit application form” but that took me to an error page. I then noticed the email said to rely to this email for support. I tried to reply and received a return mail for the easy-form address, I then clicked on the other email and replied to that email. I received an email back from “Beth” stating she is from Passport Form Assistance, and she has updated the information packet and will send back. So I don’t believe this is website to be a “identity theft” type scammer, but I do feel they are not being totally transparent about how they are basically charging people to fill out a form that people can fill out for free themselves.

Dollars Lost: $85.83

O Fallon, MO- 63368

Date Reported: August 12, 2025

Business Name Used: US Passport and Visa-Imposter


Travel/Vacation/Timeshare - Travel/Vacation/Timeshare - Budgetair.com

I purchased an airline ticket for my entire from Islamabad (Pakistan) to Toronto (Canada). On finding out that my wife will have visa issues while transiting through Dubai, I tried to contact the Budgetair.com/en_ca within 30 mins of booking the flight to cancel the booking. That's when I found out that the company had no contact number available. Through chat I was able to talk to one of their representatives and upon discussing the issue with him, I was told that nothing can be done and I was told that only $167.90 CAD would be refunded if I agree to cancel the booking for my wife. Out of the total amount $1695.80 CAD I spent, I was only refunded a very small portion. I was told that the amount was deducted as per the airline's policy which was Air Canada. Then I bought the ticket directly through Air Canada and that is when I found out that this company lied to me about the policy. As per Air Canada's policy and any other airline for that matter if the changes are requested within the 24hrs of the booking there is no fee applied. In short, they lied to me about the original airline policy for making changes to the existing booking and made me cancel my wife's entire booking for a small fraction of refund. Despite multiple attempts to resolve the issue directly with BudgetAir.com/en_ca, I have received no meaningful assistance. I believe their practices violate consumer protection laws and mislead the general public. * ******* **** **** ****** *********** **** ****** *** **** *********** ****** ** ******* ******* **** ** **********

Dollars Lost: $1695.8

Date Reported: August 11, 2025

Business Name Used: Budgetair.com


Travel/Vacation/Timeshare - Online travel agent tried to upsell to a more expensive airline ticket

I had checked online for some airplane tickets. Foggyfly on their website stated that I could get the ticket for $196.24 round trip through Southwest airlines. I booked the flight and received a comfirmation number. I was waiting on the email to be sent to my fiancée since the ticket was for him. He never received the ticket. This was placed on Friday, 8/8/2025. I then called them on Saturday, 8/9/2025 to see where the email confirmation was at. They had not taken the money out which was weird to me so I further inquired to what was going on. The agent on the phone told me that they could get me the ticket coming to me but the ticket going back was not available and that I would have to pick another ticket going back for $279 more dollars. I have bought tickets through other agencies before and this has never happened. I told the agent that this is not how business is done with a ticketing agent. She persisted to tell me that I had to pick another ticket for an additional $279 above what I had already paid because per their policy I can not get a refund or cancel. I told her that was no where stated when I booked the flight. They were very rude and kept calling my phone. I had to eventually block them and report my card stolen so that they wouldn't get the money out or the extra money that they were trying to charge me.

Dollars Lost: $0.0

Fort Lauderdale, FL- 33313

Date Reported: August 11, 2025

Business Name Used: Foggy Fly


Travel/Vacation/Timeshare - Delta Airlines Imposter - Travel Reservations Scam

I googled the phone # for Delta to change my ticket. I called an 800 number that popped up and gave my info. They charged my card using this company as a "3rd party".

Dollars Lost: $1100

Unknown Location

Date Reported: August 11, 2025

Business Name Used: Arditravel


Travel/Vacation/Timeshare - Online travel agent tried to upsell to a more expensive airline ticket

I was booking a flight, their banner popped up with low price ticket. I paid for 2 and immediately realized i was being scammed.. received message that my flight would not be paid for 2 days and i had to pay more if ticket went up.. they called me— immediately i recognized scam talk. It had been 5 minutes since my purchase and they refused to cancel my transaction. I called my bank to cancel my card and flag them as fraud. I had read other reviews while on hold with them

Dollars Lost: $0.0

Unknown Location

Date Reported: August 11, 2025

Business Name Used: FoggyFly


Travel/Vacation/Timeshare - FoggyFly is clearly a bait-and-switch company.

FoggyFly is clearly a bait-and-switch company. I began by booking a ticket on-line. Then, nothing....no text, no email, no communication. Next, a totally gut feeling and I began to read the horrible reviews on-line and all the people who were being straddled with this fraud. My son began to research as well, bad news. My sons's thoughts, "it's surprising this company has not been shut down". I immediately shut off my credit card to avoid them touching my money in any way. Scary, not worth the "savings" because obviously they want to charge your credit card, then get you on the phone to pressure you with no good results.

Dollars Lost: $0.0

FL

Date Reported: August 11, 2025

Business Name Used: FoggyFly


Travel/Vacation/Timeshare - Phishing

I was applying for a new passport. This scam impersonated an official government function in order to charge me for a passport and my personally identifiable information.

Dollars Lost: $0.0

Unknown Location

Date Reported: August 11, 2025

Business Name Used: US Passport and Visa various names used


Travel/Vacation/Timeshare

I contacted this number believing I was calling booking.com support. Someone who sounded like a ********* answered me in Spanish, my native language. I explained my situation, where one of my Booking reservations did not appear confirmed. First, he told me that there was indeed a problem with my reservation package and that he was going to transfer me to his manager. Another person, also a *********, answered and told me that I had to pay $1,200 in taxes and that if I didn't, I could lose all my reservations, including flights and hotels. They were very insistent that I had to pay as soon as possible so as not to lose my reservations and even had the nerve to ask me for my credit card information over the phone. Finally, I managed to contact the real booking support via email.

Dollars Lost: $1200

Unknown Location

Date Reported: August 11, 2025

Business Name Used:


Travel/Vacation/Timeshare

I purchased a round trip flight from Burlington VT to Tampa FL Image attached I went to get my bags checked in and was told I was not listed anywhere in the system as a booked passenger. I had to pay AGAIN at the airlines for a ticket and never got any money back from the flight I had previously booked through LookbyFare

Thank you for choosing Lookbyfare.com image For immediate assistance please call To make changes to your ticket reservation, please contact our Customer Service representative at our 24x7 Support on +1-248-274-7239 Copyright © 2019 - 2023 Lookbyfare.com, All Rights Reserved

Dollars Lost: $549.89

Unknown Location

Date Reported: August 10, 2025

Business Name Used:


Travel/Vacation/Timeshare - Mexican Timeshare Resale Scam

We are currently in a sale and purchase agreement with a real-estate company in New York named World View International and we are very convinced that we are being frauded and scammed based on several events that have taken place. We agreed to sale our timeshare vacation package with Hard Rock Casino and we were required to satisfy various fiscal payments now totaling around $168,000 for what they have claimed are various requirements. World View leveraged Empire Title LLC to handle items in the beginning, but once we reached the wire transfer of funds back to our bank account to complete the sale BBVA flagged our cross-border account for what was explained as money laundering and fraudulent activity. Several Mexico documents were provided to us from the FGR claiming they arrested the corrupt legal representative who was not making payments to the SAT and in fact pocketing / scamming the money. We were provided documents claiming that World View could take over as the buyer as the original buyer backed out of the original agreement. World View send a Sr. Broker Thomas Tucker to Mexico claiming he was in the country and would be personally handling affairs. We have maintained contact with him via cell phone with a number he has been using in Mexico. Spoke to this past Friday and we are under the impression further updates are coming this week as they are stating they are pursuing a lawsuit against the corrupt title company claiming it is a large amount of money back to the sellers given the legal matter involved. What concerned me was the call this past Monday 8/4/25 with what they say was with the SAT Director who denied the signing of the certificate of release needed to allow BBVA to conduct a wire transfer. I have been contacting BBVA weekly and checking the balance and status of the account and funds still remain. Please I hope you can advise and help us seek justice and recover all the funds we have currently vested into this unlawful matter.

Dollars Lost: $168000

New York, NY- 10013

Date Reported: August 10, 2025

Business Name Used: World View International


Travel/Vacation/Timeshare - Online Travel Scam

I did a Google search and clicked on what I thought was the hotel’s direct guest reservations website. I didn’t realize it was a third-party website. I selected my room and rate. Then completed the reservation form, and clicked confirm. Then after I was charged I saw an extra $*** service charge on the confirmation email. That’s when I realized I wasn’t on the hotel’s website. I immediately called the customer service to cancel it. I was never shown a cancellation policy until after I booked, and of course they said there were no refunds.

They refused to issue a cancellation or a refund, so I called the credit card company to dispute the charge but was told have to wait until the charge is posted before I can dispute, and there is no guarantee that the dispute will go through. So I called the hotel directly. They were unable to confirm my reservation because the third-party did not give me the hotel’s reservation number and their booking goes on a different credit card than the credit card that I gave them so the hotel couldn’t confirm or cancel my reservation. Because the hotel could not confirm, I did not trust I had a reservation, so I ended up booking a separate reservation directly through the hotel which was $120 less than the scam website charged.

Dollars Lost: $554.84

Unknown Location

Date Reported: August 10, 2025

Business Name Used: guestreservations.com


Travel/Vacation/Timeshare

The website encourages visitors to call the specified number to speak directly with a Delta Airlines representative, which is appealing because wait times to speak with Delta Customer Service can take 20+ minutes. When users call the fraudulent number, a person answers claiming to be from the airline. They ask for a confirmation number, then they ask you to confirm your last name. The scammer is simply looking up your information on the airline's website. They they use the info you've given them to cancel your flight, and they then charge you several hundred dollars using a credit card. The scammer asks for a new credit card number claiming that they are experiencing issues with their credit card processing (as if they're the airline company), and sends an email that you must respond to granting them permission to charge the cancellation fee. The airline in question doesn't charge a fee to cancel a flight. The scammer receives your flight information and travel credit voucher number, which they can use at any time.

Dollars Lost: $300

Unknown Location

Date Reported: August 10, 2025

Business Name Used:


Travel/Vacation/Timeshare - Grand Oasis Cancun

We booked a hotel the hotel canceled the same day after taking $271 off my card… They lied and said we cancelled because of a death in the family which is not true. The they had someone else credit card information someone named Debbie so it’s clear they made a mistake. How can anyone try to collect money from a trip that was cancelled please help I do have money to give

Dollars Lost: $271

Unknown Location

Date Reported: August 10, 2025

Business Name Used: Grand Oasis Cancun


Travel/Vacation/Timeshare

eDreams markets itself as a third party website where you can buy plane tickets for flights. On their website, they offer a two week free trial for their Prime subscription. But what they don't tell you is that signing up for the two week trial automatically enrolls you into a 12-month commitment where you pay $9.99 a month afterwards. Their fine print is what really scams customers. And on top of that, they make it extremely difficult to cancel a subscription. I was on a call with customer service for 30 minutes before they would cancel my 12-month subscription after I threatened to report them to the Federal Trade Commission. Even then, they would not refund the pending charge for a renewal that was made to my account the day prior to the call on August 8th. I'm incensed because there are probably other older customers and those with language barriers who couldn't navigate this situation and I was able to because I know my rights. There was not easy "click to cancel" button that would have allowed me to stop the recurring charge and I also never received a notification ahead of the end of the free trial and the start of the monthly subscription except when I started the free trial when I bought a plane ticket.

Dollars Lost: $9.99

Unknown Location

Date Reported: August 9, 2025

Business Name Used: eDreams


Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

One online search for Google flights tapped on the icon to take me to the flight website, which is very similar to Google flights search. I found it offered me at a very low rate. I called back the following day and said that rate was no longer available.. The rate was more than doubled. Agreed to that rate then call back day of the flight, saying that that flight was canceled at the new rate was double that rate promised promised promised that they would get you that rate two hours before the flight they tell you that they can’t get you on that flight. They have to put you on another flight and ask for more money and turn. You lose your flight and can’t make your trip

Dollars Lost: $400

Unknown Location

Date Reported: August 9, 2025

Business Name Used: Looktofly


Other - other

Timeshare scam

Dollars Lost: $14000

Las Vegas, NV

Date Reported: August 9, 2025

Business Name Used: ASNY


Travel/Vacation/Timeshare - Expedia Imposter

On July 27, 2025, I booked a prepaid hotel reservation on Expedia. Shortly after making the booking and not receiving the confirmation, I realized I entered my personal email address incorrectly. I quickly contacted the Expedia help desk. I spoke with a "Carolyn" who gave me her call back number of 1-844-752-4464. When I informed Carolyn that I had entered my email incorrectly and I wanted to correct it to receive my booking confirmation, she told me that because the hotel reservation was nonrefundable to change my email and receive the booking confirmation, I would have the pay $243.00! I was shocked to hear they would charge to correct my email error since I was trying to protect my personal data. I was NOT changing anything with the reservation only, correcting one letter on my email address to receive my payment receipt and hotel confirmation. Carolyn said she called the hotel to waive the fees however, I was informed that since the cost of the hotel rate had increased, they would not waive the fees. While on the phone with the Carolyn, I changed the hotel rates online and they were still the same as I booked. In order to receive the confirmation and update my email, Carolyn indicated I had to pay the $243 or my reservation would be cancelled. Feeling like was being held hostage to the situation and not knowing if my reservation would be cancelled, I paid the $243 feeling that I was being taken advantage of. When I checked my credit card activity, I noticed a charge from an unknown travel agency and not Expedia. I immediately called my credit card company and reported the fraudulent change. I knew then that I had been scam since the charge didn't come from Expedia. On the following day I also received a call from someone pretending to want feedback on the call with Carolyn, however instead of asking for feedback he let me know the hotel reservation would be cancelled if the $243 was not paid. When I let him know, I was reporting this scam to the BBB he hung up.

Dollars Lost: $0.0

Unknown Location

Date Reported: August 8, 2025

Business Name Used: Expedia Imposter


Other - Light Stream Loan LLC

Called and sent email stating they had a buyer who wanted to purchase our timeshare. We had to send $2000 to process the transaction and they could not take these funds from the proceeds (which they stated they already had $10,000 towards the purchase).

Dollars Lost: $0.0

Buford, GA

Date Reported: August 8, 2025

Business Name Used: Light Stream Loan LLC


Travel/Vacation/Timeshare - Fake Travel Booking Site

On 7/22/2025 made airline reservations online for Mexico. Then the site stated to call to reconfirm your reservations, which I did. The man who answered try to sell me a higher fare stating I could check my bags in advance and some other b.s. I knew than it was a fraudulent site since I worked for the airlines in the past. I called the next day getting the same person. I kept a look out for chargers on my account. 2 charges were placed on 7/30/2025. That was the day we departed for our trip. I contacted my bank, and they took the chargers off and replaced the card. DO NOT USE SITE. If the fare is lower than the other travel site beware. BE VERY AWARE.

Dollars Lost: $508.18

Sheridan, WY- 82801

Date Reported: August 8, 2025

Business Name Used: faresme


Travel/Vacation/Timeshare - Online travel agent tried to upsell to a more expensive airline ticket

On August 1, 2025, I visited the website of Tarifasodeal to book two flights for my daughter and me to fly from Kingston, Jamaica, to Lawton, Oklahoma, USA. The company immediately charged my credit card for one of the flights in the amount of $106,695.36 JMD. Shortly thereafter, an agent from the company telephoned me directly to state that the flights I booked were no longer available, and I needed to book another flight or choose another date. I requested a refund of my money, and the company claimed this could not be done. Over the next few days, I spoke to multiple agents over the telephone (Erika and Teressa) to get my original flights confirmed or cancelled with a full refund. They kept insisting that a cancellation was not possible, but they would speak to the airline to find other flights. Two other flights were found, and the company duly charged my credit cards for. both flights. Taritasodeal charged my credit card via the AA website for the sum of $658.96 (AA-UQAR) and $1009.45 (AA-UPLENG). The local currency equivalent were $94,539.98 and $134,858.46.(Jamaican Dollars) Tariasodeal has not yet refunded my credit card for the original sum of $106,695.36. I need this amount to be refunded. The company has practised a classic case of bait-and-switch tactics. They advertised a low fare on their website, and when you select this fare, they charge your credit card, but then call to try to tell you that the price of the flight (you just selected on their website) has increased, and you need to pay more for another flight. Why have they charged me THREE times (the 2 flights on AA) and then this nebulous amount of $106,695.36 for a flight that they said was no longer available? This is a disingenuous and predatory practice by the company. I require a refund of that amount, and I intend to use every online and social media channel available to call out the company's unethical practices until they fully refund me.

Dollars Lost: $662

Chicago, IL

Date Reported: August 7, 2025

Business Name Used: Tarifasodeals


Phishing

Contacted via cold-call to my cell phone, with the caller having pre-existing knowledge of my name and email, trying to solicit my buy-in to a hotel stay/timeshare opportunity. When asked if they could provide me an alternative option to giving my credit card or information over the phone in order to claim this "offer", as I stated clearly I would not be providing it over phone, I was hung up on. If they are a legitimate call centre for this entity/company, I'm not entirely sure, but they have questionable practices and would discourage anyone from giving card information over the phone to them, or in any such situations.

Dollars Lost: $0.0

Peterborough, ON-

Date Reported: August 7, 2025

Business Name Used: Living Water Resort - Imposter


Travel/Vacation/Timeshare - Priceline - Imposter

Fri Jul 11 09:00 ROM QUEBEC PQ 773-922-6363 CHICAGO IL

Dollars Lost: $280

Date Reported: August 7, 2025

Business Name Used: Priceline - Imposter


Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

Hidden Fees Travelers find unexpected charges added after booking, such as taxes, service fees, or processing fees that weren’t disclosed upfront. Fake or Non-Existent Bookings Agencies confirm bookings (flights, hotels, tours) but reservations never actually exist when travelers arrive. Substandard or Different Services The services or accommodations provided are far below what was promised—like cheaper hotels or different tour packages. No Refunds or Difficult Refund Process When trips are canceled or changes requested, agencies refuse refunds or make the refund process very complicated. Poor Customer Service / No Response Once money is paid, the agency becomes unresponsive or hard to reach for assistance. Misleading or False Advertising The agency advertises luxury or all-inclusive packages but delivers much less. Pressure to Pay Quickly High-pressure sales tactics urging travelers to pay immediately without enough time to review details. Unlicensed or Fake Travel Agencies Agencies without proper registration, licensing, or accreditation, which increases risk. Last-Minute Changes or Cancellations Changes to itinerary, flights, or accommodations at the last minute without proper compensation. Fake Travel Insurance Offers Selling bogus or non-existent insurance policies as part of the package.

Dollars Lost: $689.55

Miami, FL- 33126

Date Reported: August 7, 2025

Business Name Used: fbctravels.com


Travel/Vacation/Timeshare

Site posed as the UMass Amherst Hotel. I imediately tried to cancel the reservation, within minutes, and was told I could not. I tried several times to get a live person on the phone but I was disconnected three times.

Dollars Lost: $537.52

Unknown Location

Date Reported: August 7, 2025

Business Name Used: HotelValue


Travel/Vacation/Timeshare - Timeshare Rental Scam

I received several calls with offers to sell the available weeks from my timeshare. This company claimed to have handled several large corporate retreats and could rent my unit for 12 weeks at $1600-1800 per week. I was to have compensation in 90 days. If the weeks were not rented out, I was to either receive a refund or receive an extension of the advertising. I have not received any offers for the renting of my property, and I have not received a response to my inquiries via phone or email. The only number listed rings several times and then goes to a recording that says all agents are busy and no message can be left.

Dollars Lost: $4788

Mount Vernon, NY- 10550

Date Reported: August 7, 2025

Business Name Used: Corner Media Marketing


Travel/Vacation/Timeshare - Celebrity Cruise

I used a phone number I found on google to call Celebrity cruise to upgrade a "drink package" to a premium service. They sent an email saying it was complete and I would see the upgrade in my Celebrity account in 24 hours. It did not happen. Celebrity says they don't see the upgrade for the Premium package but sees a lesser upgrade for a lesser amount from a "Specified travel leaders" . So, I'm stuck in mess trying to figure it all out!

Dollars Lost: $890

Unknown Location

Date Reported: August 7, 2025

Business Name Used: Celebrity Cruise


Travel/Vacation/Timeshare - Travel Airline Scam

Needed help with a flight cancellation and refund from United Airlines. Agent said they were with United at the start of our call, collected mine and partner's full names, dates of birth, and flight information. Then said they would refund our flight money instantly if we provided them with the card information used to book. We got suspicious and asked them to clarify the refund amount they were going to send (they made up a number that was nowhere close to the costs of our tickets). When we brought up the discrepancy and said we wanted our full refund, they hung up on us. Called the same number back and a "different" agent with the same voice (Spencer, and then Samuel), started their whole spiel over until they realized who we were. Then they yelled, "You have the wrong number, we're not an airline we can't help you!!" before hanging up again. Even though they had introduced themselves as working for United both times they answered the phone.

Dollars Lost: $0.0

ND

Date Reported: August 7, 2025

Business Name Used: United Airlines


Travel/Vacation/Timeshare - Mitch Klotter-Limo/transportation service

I hired Mitch Klotter to drive me to New York cruise port. I paid him and approximately two months before trip no contact or communication with him

Dollars Lost: $595

Columbia, CT- 06237

Date Reported: August 6, 2025

Business Name Used: Limo/transportation service


Travel/Vacation/Timeshare - 2025 Toms river Travel & Adventure Show

Postcard: Congratulations, n-a-m-e You and your spouse or significant other are cordially invited to take part in the 2025 Toms River Travel & Adventure Show. In exchange for your time and opinion, you will receive a complimentary 5-day/4- night cruise for two ... Please call 888-676-5308 no dates / website

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: August 6, 2025

Business Name Used: 2025 Toms river Travel Adventure Show


Travel/Vacation/Timeshare - BestTicketFare

I booked a flight. I call them to get a confirmation number. They couldn’t give that to me. I wanted to cancel and they wouldn’t. I haven’t been charged yet. I called and complained to 3 different people. They keep me on hold for 40 minutes. Now they are not answering there phone. I’m going to wait to see if they charge me.

Dollars Lost: $0.0

Unknown Location

Date Reported: August 6, 2025

Business Name Used: BestTicketFare


Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

Attend a zoom focus group win a 3 to 7 night cruise. Includes airfare.

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: August 6, 2025

Business Name Used: Travel/Vacation/Timeshare


Travel/Vacation/Timeshare - https://victoriatravels.ca

I am writing to raise concerns about a travel agency operating under the name Victoria Travels, with an online presence at https://victoriatravels.ca, and claiming to be located at 1150 Douglas Street, Victoria, BC. On August 5th, 2025 I came across Victoria Travels AD online and contacted them via Whatsapp for assistance with booking flights. However, I have encountered serious concerns regarding their professionalism and legitimacy. The issues I experienced include: Their website appears professional; however, their airfare quotes are significantly lower than what I received from other verified travel agencies — to the point of appearing unrealistically cheap. Moreover, there are lots of errors in the language used which raised my suspicion. When I asked them to confirm their registered business name or license details, they were unable or unwilling to provide this information. This raises red flags about the legitimacy of the operation. While I have not made any payments or bookings, I am concerned that others may be misled into engaging with this agency based on pricing that may not be genuine. I respectfully request that Consumer Protection BC review whether this business is properly licensed and operating in accordance with provincial consumer protection and travel industry regulations. Despite multiple attempts to contact the agency for clarification and resolution, my concerns remain unaddressed. Furthermore, I have reason to believe this business may not be operating from a physical storefront as claimed, nor does it appear to be a registered or certified travel agency under provincial regulations. i Submitted partial payment to them and after recieving the payment they never responded and shut their phones. When I asked the address they gave me a physical center which belongs to Bay Center at Victoria. Given these circumstances, I respectfully request that your office investigate this matter to determine whether Victoria Travels is operating in compliance with applicable consumer protection laws and travel industry standards. Thank you for your attention to this matter. I look forward to your response and any next steps required from my side. Please take validating steps to enquire about them. I have the names of the people which i won't publish but you can get it from me.

Dollars Lost: $2000

Victoria, BC- V8W 3M9

Date Reported: August 6, 2025

Business Name Used: Victoria Travels


Travel/Vacation/Timeshare - Expedia Imposter

I called expedia and spoke with the person name Arthur to buy a ticket for 8 peoples . He gave me $610 each to he said he reserved through american airline. We provided full name and birthdat but after a couple of minutes called me to adk more money. Then i called American Airline get ticket with the same amount of money whuch is $610 each. He call me back he said canceld American Airline ticket and will give us $610. I pay him $4880 and send us ticket number and flight number. After a couple of weeks one of our member her middle initial was wrong. We call AArthur at 855-273-9015 and 877-263-8032. Also i called me 661-247-1871. But all number not working. I called American Air to change middle initial they told me they gave them not correct credit csrd and ticket canceld. Now wr have to pay adftional money $134 to buy a ticket for each. Contacted Expefia instead calling arthur they said they did not issue a tucket.even tbough the email i have stated from Expedia.

Dollars Lost: $4888

Unknown Location

Date Reported: August 6, 2025

Business Name Used: Expedia Imposter


Other

We were lied to and pressured to buy into the timeshare scam and then lied to to upgrade to Exploria. The maintenance fees keep increasing every year and we are in our 70's and don't travel much due to visual and other issues.We simply want to be released from paying fees on something we do not use.

Dollars Lost: $2000

Gatlinburg, TN

Date Reported: August 6, 2025

Business Name Used: Exploria


Travel/Vacation/Timeshare

On Tuesday July 15th, 2025 I searched on google for the United Airlines direct corporate number as I wanted to speak to someone on a high level instead of a regular customer service support agent. In the section below the search engine where it says “people may also ask” there was phone number associated to what I thought was a direct line to the United Airlines corporate complaint department or an escalations specialist. Once I called this number, 1 800 335 9431 — there was a ringing tone, music, then a person impersonating a UA agent answered “United Airlines escalation department” I, at the time still under the impression that this is the real legitimate United Airlines I’m calling - then went into detail of the nature of my situation. This so called representative then went on to transfer me to whom he said was a “supervisor” —— once transferred to this “supervisor” who went by the name of ‘Ethan Miller’ I then reiterated the situation to him of what I had experienced, which was delays, inconveniences, etc. I wanted compensation or the situation rectified to some extent. “Ethan Miller” then went on to be extremely apologetic, he claimed he was at the United Airlines location in Newark, New Jersey which I believed was the airport — he went on to state polices and procedures that the airline has to follow when it comes to situations as such as mine and refunds etc, at this time I’m still under the impression that I am indeed talking to the real United Airlines. “Ethan Miller” then goes on to explain in order for me to get a refund of some sort along with compensation for the hotel I had to book because my delay, travel and food expenses, etc — he explained that my current ticket was nonrefundable— which it was. And that I need to purchase a new ticket at a refundable basis in order for them to refund me that money— at the time I am still believing everything they are explaining to me in hopes that my situation can be rectified someway somehow- so I stupidly agree to purchase this new “refundable ticket” in order to have everything refunded on top of being compensated for my travel, food and hotel expenses. After the agreement the scammers then sent me a confirmation email- once this email came through I knew something was off. There was no United Airlines stamp anywhere on the email, the email address within itself was not United Airlines tagged— it was a random email. Everything just seemed off and I knew right then and there— it was a scam. When I got this email I was still on the phone with said supervisor “Ethan Miller” I went on to express that I didn’t feel comfortable with this interaction and that they are not the real United Airlines— Ethan Miller went on to vouch and vet on how he is in fact a supervisor from United Airlines, that he’s operating from the Newark, NJ location, he gave me a fake employee ID number, started stating United Airlines information and facts— something from which he more than likely got from google. After much back and forth— I communicated to these scammers that I did not want to go through with this purchase and I’d like my money back. Keep in mind, I have already paid for this ?“refundable ticket” of $4,697 using my bank debit card— this scamming ticket was amounted to so much because it was a airline ticket to Brisbane Australia, which was in a sense being purchased the same day, etc— which is why I didn’t think twice about the amount. But once I received the email from these scammers and kept looking over it, I knew it wasn’t legit. So I communicated to these scammers I’d like a refund of my money, they complied right then and there and sent me a receipt of the “refund”. These people are running a whole scam and have caused major emotional distress as well as financial issues, I’ve had to cancel my bank account, put a lock on my social security number, they were able to cancel my departing flight to Brisbane, Australia as well as my departing flight from Australia back to New York. These people are targeting hard working innocent consumers — they are collecting vital sensitive information from the people they are scamming, making money off this scam, and the biggest is IMPERSONATING as a federally regulated company. An impersonation of an airline should have extreme if not legal consequences meaning jail and FINE time.

Dollars Lost: $0.0

Unknown Location

Date Reported: August 5, 2025

Business Name Used:


Travel/Vacation/Timeshare - Online Travel Booking Scam

This company (Skywayfares)booked my trip with the wrong State(CO). I explained that I live in Pennsylvania, so I wanted to book a train ride from New Hope PA. The booking agent admitted it was his mistake and he would fix it. However, they withdrew money from my account, for the trip which was suppose to happened in June, 2025. We never went on the trip .They said they would refund my money. Never replaced the refund. Spoke to the supervisor who was supposed to fix the problem. He never responded. Now I am out of the money I paid for a trip that never happened. Be cared with booking trips with Skywayfares.

Dollars Lost: $480

PA

Date Reported: August 5, 2025

Business Name Used: SKYWAYFARES


Phishing - RCI

We have a timeshare, he wanted to rent our extra weeks in Vegas for $1800 per week. But he needed $2300 ($399 per week to rent it). Our profit would be $8400. He knew our timeshare was a 1 bedroom in Vegas, but he said we had 6 weeks unused and that seemed sketchy. The phone number he called from was 645-202-7239 and the toll free number he provided to speak to our timeshare was 888-273-4690

Dollars Lost: $0.0

Unknown Location

Date Reported: August 5, 2025

Business Name Used: RCI


Travel/Vacation/Timeshare

I did a Google search for the Celebrity Cruises Customer Service phone number to see if I could get a reduced price for two cruises I had previously booked, because Celebrity was having a sale. However, instead of reaching Celebrity, I later discovered that I had reached an imposter/fraudster phone number instead. They told me both cruises were now cheaper but they would have to cancel and rebook the cruises and charge an extra down payments totaling $400 when they rebooked at the new, lower prices. They claimed they could not apply the original combined deposits of $700 to the new bookings, so I would have to pay the extra deposit of $400 plus the original deposit of $700 up front for a total of $1,100. They said this new charge would come through under the merchant name of Celebrity Cruises/Cruise Line and that they would refund the original $700 depost to my credit card in 5-7 business days. They also had me agree to the $1,100 charge. When the $1,100 charge came through on my VISA, however, the merchant was listed as Cruise Service out of Georgia. Celebrity Cruises operates out of Florida. Needless to say, I never got the $700 refund on my VISA, nor did the imposter, according to the real Celebrity Cruises, cancel or rebook the two cruises as their email said they were going to do. In the end, the imposters got away with $1,100 of my money and I got nothing in return.

Dollars Lost: $1100

GA

Date Reported: August 5, 2025

Business Name Used: Celebrity Cruises Cruise Service imposter


Travel/Vacation/Timeshare - TravoDeals Airline Ticketing Travel Scam

En su pagina indican que tendras boletos en 24 horas te piden tarjeta de banco por mensaje texto y licencia y luego te dicen que la oferta ya no esta y que debes pagar mas dinero y que luego te envian tus pasajes practicamente te roban y te quedas en la ruina y en otro pais no contestan las llamadas legalmente tiene que haber proteccion al consumidor estas personas estafan. Les indique llamare a la aerolinea a investigar no aparecera nada me indico . Llegue al punto de la angustia llamando y solo textiaban 8776580111 ese es otro numero mas que usan

Translation using Google Translate: On their website they say you'll have tickets in 24 hours, they ask for your bank card and license via text message, and then they tell you the offer is no longer valid and that you must pay more money, and then they'll send you your tickets. They practically rob you and you're left bankrupt, and in another country they don't answer calls. Legally, there should be consumer protection, these people scam. I told them I'll call the airline to investigate, nothing will appear, they told me. I got to the point of anguish when I called and they only texted 877-658-0111, that's another number they use.

Dollars Lost: $481

Unknown Location

Date Reported: August 5, 2025

Business Name Used: TravoDeals Airline Ticketing Travel Scam


Travel/Vacation/Timeshare

Frontier Airlines are thieves and liars. I called back in February to try and get a ticket for my aunt refunded. I was told that if I paid a fee of $125 to "reopen the ticket", they would process that refund. I got confirmation emails and everything that I still have. I've called at least two times since February and everyone I've talked to told me the the refund is coming. I just talked to someone on June 13th and was told the refund would show up in the account in 20ish business days. Now when I talked to someone through chat yesterday, I was told they can't give me a refund and they have no record of any of the times I've called since February. I kept asking where that $125 went and the question was repeatedly ignored and never answered. It is absolutely insane to me that a company can quite literally steal people's money.?

Dollars Lost: $125

Unknown Location

Date Reported: August 4, 2025

Business Name Used: Frontier Airlines


Travel/Vacation/Timeshare - Hotel Values

I noticed a charge from "Hilton" in the amount of $200.19 after I had purchased my hotel room directly from the Hampton Inn by Hilton website and paid in full. I realized in my "confirmation email" the email it came from is [email protected] with the number 1 (866) 913 0695 and a confirmation number. I googled that phone number on my "confirmation email" and found another scam on here under that number and that 1 (866) number associated with this scam is the exact phone number listed under the fake confirmation email. This lead me to discover that the initial confirmation email was a scam. I then called the hotel directly and they sent me a REAL confirmation email from a Hilton email with a different confirmation number that I confirmed with them was legitimate. They told me my reservation comes up as being booked through a 3rd party through "Priceline". I have never used Priceline. They assured me that my booking was legitimate and that the paid in full was legitimate on their end. But they also confirmed there should not have been any additional charges for the $200.19.

Dollars Lost: $200.91

Unknown Location

Date Reported: August 4, 2025

Business Name Used: Hotel Values


Travel/Vacation/Timeshare - Travel Scam - Icruse Impostor

Scam phone number was called accidentally being mistaken for legitimate online travel agent from a google search. The scam phone travel representative agreed to make my needed final payment for our upcoming cruise, after i gave my actual RCL booking number and payment information and proceeded to say that additional international docking fees were needed to be paid at same time. They proceeded to actually pay the necessary final payment to RCL via my credit card which I then received an automated legitimate confirmation email from my travel agency showing final payment made, but they also required a separate payment for so called "docking fees" which is a SCAM for $275 paid to Cruise OFH. Later I found out there is no additional "docking fees" even though at the moment I questioned the scammer representative multiple times regarding these fees, but they seemed to have solid answers to my concerns explaining that new fees are now required at international ports including Mexico and the other ports of call and must be paid. I was also aware through news media that Mexico was indeed enacting additional port fees for tourists this year which made me believe this was legit. Please be Careful, because it seemed pretty legit and they remarkably actually did have my final cruise payment processed but then collected illegit money for bogus docking fees that they pocketed.

Dollars Lost: $275.6

Unknown Location

Date Reported: August 4, 2025

Business Name Used:


Travel/Vacation/Timeshare - Airline Ticket

My husband googled SouthWest Airlines, and pressed on the fist number that popped up thinking it was Southwest Airlines. Instead, he found himself talking to someone that claimed he was flying standby (the following day) and that the airline overbooked the flight, and for him to ensure a seat on the plane, he would need to pay $297. My husband looped me into the call as I was the one to make the reservation, and when I saw the email come from FareTicketsLLC - I immediately understood the situation and requested the man reverse the charge. I immediately called SWA to confirm that my husband had a seat on the plane, and then called the CC company. The charges are pending, and if they post, I will absolutely dispute it. The guy on the phone made it sound like he was SWA, and lied to us. You can imagine we were desperate, and wanted to ensure my husband had a seat on the plane, but BEWARE!!!! Make sure you are speaking directly with the airline and not a third party trying to swindle money out of you!!

Dollars Lost: $297

San Francisco, CA- 00100

Date Reported: August 4, 2025

Business Name Used: FareticketsLLC IMPOSTER


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