Description

A family member was getting married and used with withjoy.com wedding website. They had links to hotels in the area, when choosing a hotel I thought it was taking me to the hotel’s website to book. Apparently, it booked through a third party booking site called nuitee.com. I ended up ill and could not travel for the wedding. I cancelled the reservation and was due a refund. The cancellation was two months ago and I have yet to receive a refund. I called the hotel to see if they had been paid for the booking. They said my booking was under Priceline. None of my information has Priceline on it. They confirmed they had not been paid but that my reservation had been cancelled. Their booking confirmation tells you to reach out to their email at [email protected]. I emailed that address requesting my refund. I got an automatic response back that they would look into it, there has been no further communication and no refund has been issued. I called the phone number listed on the booking, which is 18663383099. You get a recording like it’s going to put you in queue to talk to someone after 45 seconds it hangs up the phone. There is no way to reach this company and they refuse to return money. I tried disputing through my credit card and they said because the company didn’t send me an actual cancellation with the amount I was due they could not dispute the charges. At this point, this company has stolen my money and there is no recourse.