Description

I was looking for some airline tickets to fly myself, my wife and our 1 year old daughter to Cancun, Mexico to visit her Great Grandmother for Christmas. I went to Google and typed in tickets to Cancun and a list of ticket agencies popped up and I started a search for the cheapest tickets starting with the first on the list that popped up. It was CheapVealos so I typed in the info required for reservations and the tickets for the three of us was $537.09 for round trip non-stop flights departing Denver, Colorado to Cancun, Mexico. I figured this was a very good deal and I started to purchase these tickets. I gave them my personal information and my debit card information and purchsed the tickets. This was at 8:10am mst. I recieved an itinerary from CheapVealos with the times, dates of our flights. I never recieved a confirmation number so I called Southwest Airlines to check up on the confirmation number and the agent couldn't find anything about the itinerary that CheapVealos sent to me. Then at approx. 4:20pm $537.09 was withdrawn from my bank account and still had not recieved a confirmation number and so I started to worry and my wife called CheapVealos and the guy told her this long line of us not recieving a confirmation number and that our so-called tickets were to be stanby tickets and that we might not even recieve tickets for this flight if the plane was full. I asked for a refund he said that I would recieve a partial refund in the form of vouchers from Southwest Airlines. Then I hung up with this guy and I had $375.00 left in my bank account and I told my wife I was going to the ATM to take out the remaining monies from my account because I had a real strong notion that he was going to try to take more money from my account. I went to my bank and went to the ATM and checked my balance and low and behold this guy from CheapVealos had taken an additional $307.00 from my account without my approval and that was the last of my savings in my account. This company operates on false ticket prices and when you decide to use them because the tickets are so cheap you buy them only to find out that those tickets are stand-by and there is a 99 percent chance that the plane will be sold out and you won't get a ticket to go anywhere. They operate on misleading practices and lies and fraud. PLEASE, DO NOT USE THIS COMPANY. They need to be shut down and fined or be fined and start being a legit company.