Description

Visited a website and started communicating with a chatbot. Someone called from the "agency" and proceeded to send a fake reservation with actual flight details on it. After contacting the agency, which had promised tickets two weeks prior to the flight, I was put on hold with music and spoke to a gentleman who said, "The flight was canceled due to overbooking of a group.” No prior communication was sent stating the flight was canceled. I requested a refund and was told I would recieve a confirmation, that never arrived. After attempting to call back, I was put on hold again and hung up.