Description

My manager needed me to book him a room at a hotel in Orlando. I looked online for the hotel and called what I thought was the hotel but it was a third party. When I was quoted the hotel rate, the guy told me if I wanted protection against cancellation that I had to agree to a cancellation fee of $19.15, then I commented that I had never heard of a hotel charging that fee and asked him if I was talking to the hotel directly and he said yes, we are a 3 star hotel so we charge a cancellation fee. I asked him so if I cancel a few days prior to the trip if needed, that there would be a fee and he said yes. I told him I was not sure if the trip was on 11/18 or 11/19 since the contact sent me 2 different dates so I had to call back. He said if I give him the details (credit card, expiration date) that he could hold the reservation. I gave him the info and told him to please call me in 5 minutes or I can call him. The next thing I know, he charged my manager's corporate credit card. I called the phone number and the lady I spoke to said she would remove the cancellation fee and that the room charge would take a few days to be refunded. After a few days, I received an email saying the room was Non refundable and that I would be able to get a voucher to use later. I called a number of times again asked they give a full refund for the charge and that I felt they misrepresented themselves and that the transaction was fraud. This has been so upsetting to me and I keep getting internal notices to reconcile the charge. Please help me get this resolved.