Description

We contacted Princess Customer Service (800-901-1172) the same number I have used to contact Princess Cruise Lines for several years and dialed from my phone contact list] for help with updating contact information to complete our ocean ready checklist information as Princess mobile app would not update contact number. The agent advised us that he successfully updated the contact information and then told us a $200.00 per person port fee was outstanding on our cruise booking and that he needed to collect the money today or pay it once we arrive at the disembarking port. There were 3 parties traveling together so all 3 parties gave him their DOB, and credit card information to pay the outstanding balance. After realizing that our contact information still wasn't updated and having received no email receipt for the additional charges paid we were uneasy so we followed up with an additional call at 10:18 am CST to Princess Cruises at the same number (800-901-1172) and were told that there was no record of any additional payments and that no additional charges were ever actually due. We were told that we had been the victims of fraud hijacking of the Princess Cruise telephone call. Both the agent and supervisor commented that this is a known possible issue with Princess Cruise Lines contact numbers. We are very uneasy contacting Princess in the future because we have no way to know if we are speaking with an actual princess representative. Princess gave us no way we could be sure we were talking to a real Princess agent if we were to call in the future. Our bank shows a number (844) 855-6856 on the transaction but it shows as Princess Cruise. Princess replied that the phone was not one of theirs.Our bank is researching it also.