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Search Results (5069)

Travel/Vacation/Timeshare

They called my company saying that they were working with APTA housing. They stated that APTA got another hotel opened up and was closer and cheaper because of all of the complaints of how far away and how expensive the other hotels were, which is believable because they were farther away and expensive. They sent me a form like docusign to fill in the info for our company, and all of our attendee information, names and arrival/departure dates along with our credit card information. I submitted that and then they sent me a typed out email that they wanted me to respond with "approve" and then they could charge us 25% of the total rooms up front and then in two weeks they would have us charge us the remainder. Once I saw the email they wanted me to approve I started digging and figured out that they were not legit. I got off the phone with them without approving the email. I had to cancel our credit card, and they have tried to call me multiple times and have emailed asking for approval.

Dollars Lost: $0.0

Salem, MA- 01970

Date Reported: September 19, 2025

Business Name Used: Convention Housing Experts LLC

Travel/Vacation/Timeshare

They have a website set up like a passport application then you put in all your private info and when you pay them (the same cost as a passport plus insurance/rush fees) they tell you they are just a form prep service and they do not process passports.

Dollars Lost: $164

Unknown Location

Date Reported: September 19, 2025

Business Name Used: US Passport and Visa - Imposter

Travel/Vacation/Timeshare - Mitch Kloter

He had us pay thru Venmo for car service to New York. I cancelled ahead of time and he said he was returning our money and never did.

Dollars Lost: $700

Coventry, CT- 06238

Date Reported: September 18, 2025

Business Name Used: Mitch Kloter

Travel/Vacation/Timeshare

As others have said, this appears to be a scam. You have to listen to a timeshare promotion. In addition, the fine print says that you're on the hook for any taxes and fees associated with any prizes you win, which can sometimes be the price of the prize. This is just another way to get gullible people in to listen to a sales pitch for something they were unaware of.

Dollars Lost: $0.0

Unknown Location

Date Reported: September 18, 2025

Business Name Used: PTCL2025

Travel/Vacation/Timeshare - Cruise line impostor

The victim attempted to contact Virgin Voyages customer service regarding an issue with their booking. The 516-340-1903 number came up instead of the actual VV customer service line. During the call, the scammer told the victim that the price they held their cruise booking for was not going to be honored, and the price had now increased $393. This led to the victim giving their card information to the scammer. The cruise was actually booked, but there was a separate $393 charge that was not from the cruise line. The scammer took the legitimate cruise line email confirming the booking and edited the total amounts to reflect the $393 fraudulent charge being included in the total amount before sending it to the victim. The original cruise was $1,788 and the scammer edited the email to say that the cruise total was $2,181.

Dollars Lost: $393

Long Island, NY

Date Reported: September 18, 2025

Business Name Used: Virgin Voyages impostor

Travel/Vacation/Timeshare

Vacation resort sold loyalty program, but did not deliver all that was promised to be available once I got on the assigned website to book purchased vacation opportunities.

Dollars Lost: $11400

Unknown Location

Date Reported: September 18, 2025

Business Name Used: El Cid Ventus Ha

Travel/Vacation/Timeshare - mypassporthub

Not sure if personal information that was captured is being sold to third-party vendors. Actually performed the services they deemed (so far), which was just preparing the highly sensitive information into Passport Renewal forms that government requires. Wasn't processed, just obtained information. Red flags are that Bank of America declined payment as "potential fraud", and internet research appears that rating score on trustworthiness is a 21/100.

Dollars Lost: $114.9

Unknown Location

Date Reported: September 18, 2025

Business Name Used: mypassporthub

Travel/Vacation/Timeshare

I've spent 6 months trying to get a refund for a over charge from Booking.com. I've sent numerous emails and several phone calls with no solution or anyone willing to help. They only give you the run around. They can keep my $241, but I will trash them on every site I find and never do business with them again.

Dollars Lost: $241

Unknown Location

Date Reported: September 17, 2025

Business Name Used: Booking.com

Travel/Vacation/Timeshare - 2025 Westbury Cruise Travel Enthusiast Show

Called 877 290 2033 Person answered call "reservations department can I help yo. I asked him what company is this and he said he represented all travel companies. I then requested the company address and he stated he works out of his home. I then proceeded to hang up.

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: September 16, 2025

Business Name Used: 2025 Westbury Cruise Travel Enthusiast Show

Travel/Vacation/Timeshare - Online travel service / booked flight then called to say it costs additional money for luggage

I contacted Travoport online to compare flight prices, and they offered the best price. Although the email stated the booking was successful, they contacted me on the phone to tell me there was an issue. Then they proceed to tell me I could not take any luggage without upgrading which basically doubled the price of the tickets. Later a different representative said that even the dates would not be guaranteed without upgrading. So they do everything to try to force you to give them more money. I called the airline and my credit card company and they had no record of booking or charges although Travoport sent an email to me stating the booking was successful. They were smug and condescending. Do not buy tickets from them.

Dollars Lost: $764.84

Unknown Location

Date Reported: September 16, 2025

Business Name Used: Travoport

Travel/Vacation/Timeshare - McKinney Travel Show

mailer indicating that in exchange for attending travel show- we would get a 3, 5 or 7 night cruise

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: September 16, 2025

Business Name Used: McKinney Travel Show

Travel/Vacation/Timeshare - Travel Booking Scam

These crooks had pretended to be a travel agency and ripped my mother off. They wouldn't send her an itinerary, they wouldn't tell her how to access her boarding pass and they also never made reservations at the resort they were supposed to. You get them on the phone and they are the most unprofessional bunch of con men I've ever talked to in my life. Not only that but they also tried to take out another 2,000 as of this morning which led to me investigating them and what they were doing to her account. They pass the phone off to a bunch of different people who are literally the same person pretending to transfer calls. Had to file a police report on them. Do not trust these scumbags.

Dollars Lost: $8678.9

PA

Date Reported: September 16, 2025

Business Name Used: N/A

Travel/Vacation/Timeshare - Cruise imposter

Scammer "Eric Cooper" acted as an MSC Cruise agent when looked up the MSC cruise phone # online. He asked for my booking and explained that based on my member status he can give me a discount of $300 off $1569.04. In order to do that he would have to refund my original booking and re-issue a new booking for the correct amount of $1269.04. He sent an email of the procesed refund and continued to "re-book" for $1269.04 on the debit card provided for original booking. When I questioned the emails being sent while on the phone about some details I noticed that looked odd - such as the words "richflights" he got very angry and changed his whole tone and accent. He said a few insulting words hung up. My bank has refunded me the money lost after making a claim.

Dollars Lost: $1269.04

Unknown Location

Date Reported: September 16, 2025

Business Name Used: MSC Cruise Phone Number

Travel/Vacation/Timeshare - Fareunfold.com / Jersey Flights LLC. / Peter Marshall

While booking a Southwest Airline Flight on southwest.com all the way through the credit card payment, I found an unbelievably low price, and unbeknownst to me a third party platform hacked into the interaction and contacted me by text (575-303-5407, Raton, NM) and asked me to contact him (Peter Marshall) immediately by calling his phone number. Then, I was told in a phone call by "Peter Marshall" that my Southwest reservation was overbooked at the low price of $205.23, and that I needed to pay a higher amount to guarantee an airplane seat of my choice and get carryon luggage for free, and that I would receive a discount of $40 on the new price because of my age, also that my ticket had been upgraded so that I could get the flight moved if needed. I asked about a refund, and no refund was offered. "Peter Marshall" had to call me back at this number during the phone interaction: 1-866-210-5060. I had to email and confirm payment of $310.99 and that the payment would be to the company Jersey Sky, and that I could call 1-866-210-5060 at any time 24 hours a day to get my confirmation number and boarding pass. My credit/debit card was immediately charged the $310.99, and my email responded printouts included no confirmation number, no communicated process for refund request nor buyer's remorse within 24-hours, no guarantee of any opportunity to change my ticket, etc. Before 24 hours had gone by, I called both of the numbers requesting a 100% refund, there was not even a recorded message on the phone numbers nor did anyone pick up the phone. In addition, I also emailed both the "Jersey Flight" and the "Fareunfold.com" and stated that I was requesting a 100% refund. I did receive an email response later from "Peter Marshall" stating that I could not get any refund, only airline credit, because I had purchased a nonrefundable ticket on a third party platform. Well, I still request my 100% refund of $310.99, because I logged into southwest.com, and I had not logged into "Fareunfold.com" nor "Jersey Flights LLC". I went in person and bought an airline ticket directly from Southwest Airlines, and I was told that all of their flights have free carryon luggage and a personal item. I received a confirmation number immediately, and I have an airline ticket that is refundable. Fareunold.com needs to refund my entire amount $310.99. [[email protected]=Jersey Flights LLC, and [email protected]=fareunfold.com] I have a couple of email response items that I can upload into this file, if requested from you.

Dollars Lost: $310

Raton, NM- 87740

Date Reported: September 16, 2025

Business Name Used: Fareunfold.com / Jersey Flights LLC. / Peter Marshall

Travel/Vacation/Timeshare - Delta SkyMiles Imposter - Phishing Scam

Identified as delta SkyMiles agent. Stated flight never completed online and price changed. I was responsible for the difference in price.

Dollars Lost: $255

South Ozone Park, NY- 11420

Date Reported: September 16, 2025

Business Name Used: N/A

Travel/Vacation/Timeshare - MSC Cruise Customer Support

I was having issues checking in for my cruise and I google MSC's customer service number. When I called they told me it was because my trip was on hold for "not paying port fees that I had the option to pay later." They said my cruise would be canceled if I didn't pay them the $724.

Dollars Lost: $724

Unknown Location

Date Reported: September 16, 2025

Business Name Used: MSC Cruise Customer Support

Travel/Vacation/Timeshare - After booking, company called and siad this was for a restricted fare; wanted more money to upgrade

This company is supposedly a “top” travel fare company listed on Cheapfares.com fare/compare page. When you are on On their initial fare page and put in your travel info and the fare comes up…the green button to “confirm price” appears. There is no mention at this point about a “restricted fare, no baggage check available, 4 hour early check in or that an ADDITIONAL $189.00 would be required to move you to the “main cabin” until you finally call to talk to a real person who lets you know these things as well as that the original fare (in this case $256.00) was confirmed, paid AND non-refundable on the website! Bad business for reputable travel agents, airline reservations and poor people trying to find affordable fares! BEWARE!!!

Dollars Lost: $256

Fort Lauderdale, FL- 33324

Date Reported: September 16, 2025

Business Name Used: Tarifasodeal

Travel/Vacation/Timeshare

Scammer poses as a Swiss Air service person. Quite unfortunately, Google AI assistant on iOS delivers 866-396-5160 as a number to call for Swiss Air help line, which clearly was spoofed by the scammer. I delivered some personal information before the scammer, in a thick Indian accent, asked for a surcharge on my parents reservation he claimed had been left unpaid, for $630 each ticket, and asked me to call another line, 1-800-756-5259 for payment. I knew then it was a scam…. I cannot believe that Google helps these scammers with their stupid policy of letting anyone hack their AI assistant and edit contact information. Criminal!

Dollars Lost: $0.0

Unknown Location

Date Reported: September 16, 2025

Business Name Used: N/A

Travel/Vacation/Timeshare - 2025 Providence Travel & Adventure Show

Postcard received in the mail claiming to be an invitation to the "2025 Providence Travel & Adventure Show Event Location: Hilton Garden Inn". It says that if you call to register (rsvp code: PRO25), you will qualify for a complimentary 3, 5 or 7 night cruise for 2 adults, or 2 roundtrip tickets and a stay at a Marriott, Hilton or Hyatt hotel. It claims that this is in exchange for "your time and opinion". There are multiple logos on the flyer, making it look official. Logos include Carnival, Royal Caribbean, Norwegian Cruz Line, Marriott, Hilton, and Hyatt. There is no date on the postcard, or confirmation of this event online. Further, upon googling the phone number it says it is a scam number.

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: September 15, 2025

Business Name Used: 2025 Providence Travel Adventure Show

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

Branded as a travel agency that helps you save money on vacations. We were kept in a room for multiple hours, pressured into signing contracts, and offered many drinks to make you feel like you could trust them while forcing you to sign documents. They told us multiple times we could cancel at any time for no charge but that we didn’t want to miss out on the deals. Now that we are home and trying to cancel our subscription they are saying it will cost 1600 more dollars even though we already paid 2200. We also were unable to use any of the so called services they provided so what did we even pay for. I’m ashamed we fell for this.

Dollars Lost: $2200

Unknown Location

Date Reported: September 15, 2025

Business Name Used: Prime Travelers Club

Travel/Vacation/Timeshare - Tour Operators - Inflated Ticket Charges

Was told ticket was $40 per person. Had 4 tickets purchased. Total charged was $239.96. Asked for refund of difference of $79.96, was told, once ticket is scanned (meaning you take the tour) no refunds are provided. They do all this in a matter of minutes, hurry you on to the bus that takes you to a completely different location and once you talk to the agent there, there is no recourse of a refund on the spot. Only a “hope” of communicating via email and possibly getting a refund. Even after communicating with them, they hold to the notice on the receipt that says it’s non- refundable. They do not address the difference in price at all. They are scammers. Avoid them at all costs. Go to the pier, buy ticket there at $35/- and enjoy the ferry.

Dollars Lost: $79.96

New York, NY

Date Reported: September 15, 2025

Business Name Used: Big city tourism

Other - Timeshare exit Scam

Timeshare Exit Scam. Contacted by TS Compliance Group with Initial appointment arranged for lunch for a group of people wishing to exit their timeshare at local restaurant in Williamsburg Virginia. Lunch provided by scammers and a presentation on how the Timeshare get us into a timeshare agreement and their responsibility to help us exit the timeshare before or no longer than 1 year. Certificate of Guarantee for 100% Money Back Guarantee. We were told that the Resort Lawyers were already involved and had given them a list of people to contact to resolve the matter. List of fake names used Heather Williams, Sr Consultant, Director and Presenter, Travis Bunch, Authorized Representative, and [email protected], 252-414-9660. No follow-up, no communication, I kept calling and emailing them. But when 1 year was up, they told me to call someone else and that person said the company had fold and did not leave him any more instructions and for him to continue with the procedures I would have to pay him.

Dollars Lost: $10100

Sarasota, FL- 34243

Date Reported: September 15, 2025

Business Name Used: TS Compliance Group

Travel/Vacation/Timeshare - Timeshare

I received a call from a person who said they were from CPN, Consumer Protection Network and that there was an arbitration decision that would allow me to get out of my timeshare or reduce my maintenance fees by 50%. She said that they will be in Santa Rosa CA next week for a seminar at Best Western, 870 Hopper Avenue, Santa Rosa CA on Wednesday, September 17, 2025 and that a complimentary lunch will be provided. I went ahead and told them that I would attend. She went on to say I would get $50 gas cert and $50 gift?!! It all sounds like a SCAM!

Dollars Lost: $0.0

Santa Rosa, CA- 95403

Date Reported: September 15, 2025

Business Name Used: Consumer Protection Network IMPOSTER

Travel/Vacation/Timeshare - College Station Travel Show 2025

I received a postal mail for my father stating that he had received an invitation to the "College Station Travel Show 2025". In exchange for his opinion/time, he and my mom would get a complimentary 3/5/7 night cruise for two adults out of major cruise lines departing from our nearest port of entry. I looked online and found many instances of these types of "timeshare" or "time money" scams. The small print on the back of the mail also says that the recipient is responsible for all port feed, taxes, and agency fees. These fees and taxes add up to a large amount of money as it is, so the actual offer isn't free at all. I looked up the phone number (833-770-1040) associated with the mail which you need to call to accept the offer using the RSVP code given (COL25). A man answered after an electronics connecting message that said "thank you for calling the travel agency." The main asked me for the code which I gave. The man laughed when I told him that I was calling on behalf of my parents and hung up the phone, in an obvious state of panic. I blocked the number and am now filing this report so that other people do not fall prey to this obvious timeshare scam.

Dollars Lost: $0.0

Albany, NY- 12211

Date Reported: September 15, 2025

Business Name Used: College Station Travel Show 2025

Travel/Vacation/Timeshare - Airfare Scam

This is online cheap flight booking websites is a big scam and fraud when you booked and pay, than they demand more money to travel and upgrade but if you deny they donot refund your money. And use your card details for their online shopping or in illegal transaction. BE SAFE GUYS

Dollars Lost: $0.0

Unknown Location

Date Reported: September 15, 2025

Business Name Used: cheapvuelos

Travel/Vacation/Timeshare - Eastern Transportation and Rental

I contacted Mitch Kloter on November 2, 2024 to schedule transportation service from Meriden to JFK (round trip). He was cordial and professional when the transaction was done. He charged us $575. Our trip was scheduled for June 14, 2025. I contacted him 2 weeks in advance, while he didn’t respond my text messages and phone calls, he eventually replied 48 hours before our trip. He had promised a car seat for our child, and the night before he said he didn’t have any seats and that we were the ones who needed to provide it, moreover, he told us that another person was going to take us to the airport. The “last-minute driver” texted me one hour beforehand and showed up on time. We marked our carseat and he said he would be the one picking us up and that he would bring our carseat with him. However, this situation escalated on the way back. I texted the driver the night before to confirm our landing time at JFK. As soon as we landed, I got text messages from the driver telling me that Mitch hadn’t paid him and Mitch needed to reply. I also got text messages from Mitch separately, stating that his account was having issues and we needed to Venmo the driver and afterwards he would reimburse us. My husband called Mitch and he replied giving the same excuse. We were desperate and the driver created a group chat expressing how concerned he was about our child but he wouldn’t do the trip without payment from Mitch. We Venmoed the driver $250, and told him that we needed our carseat. He said it would take him 3 hours to be there. The driver eventually showed up and took us home. He said that it was not the first time Mitch did that to clients and that he was tired of dealing with not being paid by Mitch and responding with angry clients. Things got worse that week. We constantly texted and called Mitch, left voicemails as well. We wanted a refund but he always had a excuse. After a week I told him that if we didn’t get a refund I would need to start a dispute with the bank. Almost immediately, he sent a screenshot showing a refund given to my credit card, which I confirmed on my account. However, after 2 days, the transaction disappeared!! I called my bank immediately and reported the issue. They confirmed that he removed the transaction and they would start a dispute. The bank gave me the $300 back. This person is a scammer; he sounds professional and always says “he wants to make things right”, but clearly he has other intentions. He was referred to us by someone who had a great experience with him, hence why we didn’t feel like investigating his business further. We definitely learned our lesson. Hopefully, no more people fall into this situation.

Dollars Lost: $300

Coventry, CT

Date Reported: September 14, 2025

Business Name Used: Eastern Transportation and Rental

Travel/Vacation/Timeshare - Online Flight Reservations Scam

Omar Boukhrabine and Arnaud Goumarre from Montreal are running Triips.com, an elaborate false marketing scheme over social media. Using deceptive advertising techniques, they market unbelievably low flight prices to a gullible audience, who has to sign up for a $99/year subscription with a free trial in order to gain access to their email service, which (no surprise) does not match any of the fake deals they promote. They even pay UGC creators pennies to propagate this false advertising. They’ve already changed the name of their company once to distance their terrible product from awful reviews.

Dollars Lost: $0.0

Montreal-

Date Reported: September 13, 2025

Business Name Used: Triips.com

Travel/Vacation/Timeshare - FARESQUEST USA LLC

I called this website to ask about my cruise booking, as the site indicated “Viking Cruise Customer Service 24/7”. The service person asked my booking number and email address, then asked for the verification code sent by Viking. I didn’t realize until later that’s how they accessed my Viking account. They then tried to convince me Viking was having a summer sale, but since I already had a booked cruise, they would refund me the difference. It would amount to an $800 refund. They asked for my cc number and explained they would refund me the price I’d paid for my cruise and then charge me the new lower amount, without making any changes to my booking. I was skeptical so I didn’t give my cc info. I told him I’d need to verify the offer. He gave me a direct # to use to reach him so he could get the points for the transaction. But when I called Viking directly I was told there is no such offer, plus other info further supporting that the first call I’d made was to a scammer, or at least the person I’d spoken with was a scammer. I also saw that the number I had called, from the webpage, was changed when my phone made the call. That is a red flag, though I hadn’t caught that until afterward. The picture I will upload is a screenshot of the website, and after dialing the number posted, how my phone’s confirmation question shows a different number.

Dollars Lost: $0.0

Unknown Location

Date Reported: September 13, 2025

Business Name Used: FARESQUEST USA LLC

Travel/Vacation/Timeshare

contacted to sell timeshare interest in Cabo San Lucas, Mex property/ membership. Finally referred to Premier Land and Title, LLC to finalize transaction. After researching BBB reports I found others who took this farther and lost money. I have stopped all contact at this point.

Dollars Lost: $0.0

Boston, MA- 02110

Date Reported: September 13, 2025

Business Name Used: Real Estate Professionals LLP

Travel/Vacation/Timeshare - Yourcruisebookings.com

They pretended to be customer service for norwegian cruise lines and wanted to cancel and rebook my cruise to update sinple information to my account

Dollars Lost: $0.0

Unknown Location

Date Reported: September 13, 2025

Business Name Used: Yourcruisebookings.com

Travel/Vacation/Timeshare - travel services

Tickets for a flight had to be cancelled and reissued and i had to pay again. Called 4 weeks later as no refund was issued. Reported to my bank.

Dollars Lost: $1041.37

Unknown Location

Date Reported: September 12, 2025

Business Name Used: Travel Bookings

Travel/Vacation/Timeshare - Savvy Escapes

This is a total scam! Savvy Escapes is the company taking reservations for a scam travel company called Membership Club. The voucher says 2 round trip tickets and 2 night hotel for attending 90 min presentation. I'm so glad we didn't sign up. Also, they had use of Courtyard at Marriott to put on their sham presentation. The so called "gifts" were 398.00 to book the flight, and 15.00 to receive a discount at fast food restaurants that you have to pay at least 10.00 a month to use if that even makes sense!

Dollars Lost: $0.0

Omaha, NE

Date Reported: September 12, 2025

Business Name Used: Savvy Escapes

Travel/Vacation/Timeshare - timeshare services

I received a call from one of the hotels in downtown San Diego called the Marriott. A man started off saying that there was a promotion for free airline tickets and a $300 restaurant gift card in exchange for my time and visiting one of their locations with their partner beacon cruzy +. I gave them my name and email address and they said that they would have another person. Call me to confirm. The other person which was a woman called to confirm she asked me if I was married or single. She also said that I would need to bring my ID and major credit card upon arrival because they will ask me for it. She said I didn’t need to buy anything if I didn’t want to and I would still get the rewards for my time attending. After reviewing the email, I looked into it further, and apparently there has been fraud reported with this.

Dollars Lost: $0.0

San Diego, CA- 92101

Date Reported: September 12, 2025

Business Name Used: Beacon cruzy

Online Purchase

Unused timeshare vacation time, sign up, pay fee, and they will resell for profit to me.

Dollars Lost: $1701

Orlando, FL- 32801

Date Reported: September 11, 2025

Business Name Used: Destinationsresortsworldwide

Travel/Vacation/Timeshare - T.A.S. 2025

Received a letter inviting me and my spouse or partner to their 2025 Travel Event. By attending, "you will receive (2) two nights at one of over 1,000 Marriott, Hilton, or Hyatt hotels. The retail value of this award is $1180." Asked to call 1-877-220-0444 within 24 hours to reserve my spot. Said it was located at Courtyard Marriott but did not give a specific location. Was given a Promo Code of PBN28. In small print, it states "NOT A TIMESHARE OR REAL ESTATE OFFER. No purchase required."

Dollars Lost: $0.0

Unknown Location

Date Reported: September 10, 2025

Business Name Used: T.A.S. 2025

Travel/Vacation/Timeshare - Online travel agent called back after booking and wanted more money to confirm reservation

I was searching for a flight and found a website that compared several companies' quotes. I found one that looked like a deal and proceeded to book 2 flights. Shortly after I booked them, I received several calls, and an email saying the company needed to contact me regarding my flights. I was busy and didn't answer, but they kept calling and I finally answered. The person asked if I wanted to confirm the flights, and I said yes. He then told me that both of us could not fly on the same day for that price. I said I needed both on the same day or I didn't want the flights. He said I had already booked and if I canceled I would lose the money. He offered me a 'deal' for baggage for **** which would allow us to both fly on that day. DO NOT DO BUSINESS WITH THIS COMPANY.

Dollars Lost: $340

Miami, FL- 33131

Date Reported: September 10, 2025

Business Name Used: Travoport

Travel/Vacation/Timeshare - Eastern Rentals & Transportation

On October 21, 2024, I prepaid, via Venmo, cash $1,035.00 to Mitch Kloter. This was for a driving service he was going to provide for myself and 5 other people. • Pick up: 6 people, with luggage, from Tolland CT at 2:00 am on 1/25/2025 to JFK airport. • Return: Pick up from JFK Airport at 5:00 pm on 2/1/2025, 6 people, with luggage to Tolland CT • Vehicle: Limousine On the evening of 1/24/2025 I received a phone call from Mr. Kloter about 10:00 pm. I returned his call at 1:00 am 1/25/2025. He informed me the limousine was unavailable due to an accident. He arranged for another driver, but the vehicle provided was a small SUV that could only accommodate 3 adults with luggage. Consequently, the remaining 3 adults had to drive themselves to JFK. Mr. Kloter verbally told us over the phone he would reimburse parking for the adults that had to drive, along with the amount he charged for the service. During our vacation, Mr. Kloter repeatedly assured me that the return trip was “all set.” On 2/1/2025 we landed at JFK airport. I called Mr. Kloter to let him know that we had landed. He previously told me that he circles the airport waiting for a call so he will be there within a few minutes to pick us up. However, when I called, he told me that he had to send another driver for the 4 of us and that driver was coming from the Boston Airport. I called the new driver, and he told me he would be there in an hour for pickup. When he did arrive, an hour plus later, the car he provided did not fit 4 adults with our luggage. The other 2 adults drove home since they had to drive to JFK to begin with. The live in the state of MA. We stood outside of JFK airport trying to get our luggage and 4 adults into this vehicle for over 30 minutes. Another service saw us struggling and came over to try and help. This service had a van. We agreed that we were not going to separate, again, for the ride home. Ultimately, we hired this other service to drive us back to CT for $600.00. For Mr. Kloters’ service, we split the bill 3 ways. Per couple, we paid $345.00 for transportation to and from JFK and Tolland for 6 people. What we received is transportation for 3 people, in a smaller SUV, one way, to JFK airport. For months now, we have had several text messages and phone calls between myself, my husband and Mr. Kloter that the “reimbursement checks were in the mail,” he was going to “meet us to give us our money back,” he was going to “send one of his drivers to drop off the money” and that he “apologizes that he is extremely busy.” What we want refunded: Additional Limo charge $160.00 Service for 6 adults (only 3 were transported one way) $438.50 Parking reimbursement at JFK $560.00 Total = $1,158.50 refund requested Breakdown: $350.00 per couple round trip $175.00 per person round trip $87.50 per trip, per person As gesture of goodwill, at this point, we are not requesting reimbursement for the additional $600.00 spent on alternative transportation form JFK to CT, despite being stranded in New York.

Dollars Lost: $1158.5

Coventry, CT

Date Reported: September 10, 2025

Business Name Used: Eastern Rentals Transportation

Travel/Vacation/Timeshare

I am filing this complaint regarding a car rental in Orlando, FL, made through VIP Cars (Reservation No. ***********) in the name of my cousin, Mr. ****** ***** *********, where the local supplier Stark One/Capital Rent charged a USD 2,500 deposit directly to my credit card ending in **** on July 28, 2025, even though the VIP Cars voucher stated it would only be blocked and later released; the rental agreement further guaranteed refund within 15 business days, but despite returning the vehicle in perfect condition and repeatedly providing proof including my credit card statement, deposit receipt, voucher, and agreement, no refund has been issued, and VIP Cars attempts to shift responsibility to the supplier while the supplier remains unresponsive, which constitutes unjust enrichment and deceptive practice, so I respectfully request an investigation and the immediate refund of USD 2,500 along with sanctions to prevent further consumer abuse.

Dollars Lost: $2500

Orlando, FL- 32822

Date Reported: September 10, 2025

Business Name Used: Stark One Enterprise Corp

Travel/Vacation/Timeshare - Resort Closings Inc. / CENTERSTONE GROUP INC

There are two companies out there pretending to be a legitimate business. Whereas, both companies are operating together, cunning customers out of their money's. Unfortunately, it had happening to me. I was one of the victims. I was intoned on getting out of my timeshares that I had lost focus. Didn't realized that I was being scam. Whenever, I had realized the two were operating together. It was too late. Here are the two companies that I'm referring about. Resort Closings Inc. & CENTERSTONE GROUP INC. Ms. Colette Chapman / Mr. Kelly Monson

Dollars Lost: $4100

Bozeman, MT- 59718

Date Reported: September 10, 2025

Business Name Used: Resort Closings Inc. / CENTERSTONE GROUP INC

Travel/Vacation/Timeshare - HTL- through expedia

The original site was in French language- when entered the site it was diverted to another site, however the photos were of the hotel but in English. There was a promo code that was entered and never applied then when booked is when it proceeded to state the confirmation the bookings were non-refundable. I proceeded to call the number on the confirmation R5846402299- called 1-866-913-0695 for over $5,000.00 as why they could not apply the promo code and to call the hotel- Why would I need call the Hotel when they were the organization advising the promo code? Then I realized these were foreign customer service line and No one after 3 calls could give me the direct number to the hotel. Finally reached out to my family in France who provided me with the actual number and called the hotel, and they advise no reservation existed. Called my Discover card Company cancelled my card to reissue new one- put in a claim and explained in detailed and they need to wait till charges apply before an appeal. I then had to wait till the next day to rebook with the hotel where they were shocked as the same stay was only $2,600.00 verses what HTL had extorted from me on this illegitimate site...charges extra on everything, surcharges etc. I am strongly pursuing these egregious charges, and the BBB needs to be aware of how consumers are being taken advantage of. I plan to fight these charges and this needs to be investigated

Dollars Lost: $0.0

Unknown Location

Date Reported: September 9, 2025

Business Name Used: HTL- through expedia

Travel/Vacation/Timeshare - Eastern Transportation

I hired Mitch Kloter to drive my kids and myself from CT to the manhattan New York cruise ports for our Carnival Cruise Vacation in August. I spoke with Mitch on the phone on May 9 2025 and paid him $595 through Cash app for his transportation service. There was little to no communication up until the date of our vacation. Within a week of our vacation I found out through social media Mitch was either not showing up to transport client nor picking them up upon return from destinations leaving them stranded scrambling to find means of transportation. I finally made contact with Mitch 3 days prior to our vacation and said I want to cancel his service because I can’t depend or have confidence in him and needed to find other means of transportation. Mitch said he would give me a full refund of the $595. Since my last contact with him in August there have been several text through Facebook Messenger giving me the run around stating he would refund me the money with still no refund.

Dollars Lost: $595

Coventry, CT- 06238

Date Reported: September 9, 2025

Business Name Used: Eastern Transportation

Travel/Vacation/Timeshare - HOT FLIGHT DEALS

I was searching online for a trip to Costa Rica went through I believe Kayak or Priceline and it listed a bunch of comparison flights and hot flight deals was one of them booked it on the phone called them and realized something was not right when I looked at the confirmation reservation and I went there called them back and they said they had nothing to do with cheapflightservice.com even though I purchased the tickets through hotflightdeals.com and that was the respond email for the reservation.

Dollars Lost: $392.92

Unknown Location

Date Reported: September 9, 2025

Business Name Used: HOT FLIGHT DEALS

Travel/Vacation/Timeshare - Travel/Vacation/Timeshare

The website clearly states that there is a free cancelation but when you try and cancel (even with ample notice) they only let you cancel if you pay them $50.12. It is a total scam and lie so I'd recommend not using the site at all.

Dollars Lost: $50.12

Unknown Location

Date Reported: September 8, 2025

Business Name Used: www.Discovercars.com

Travel/Vacation/Timeshare

Do not use this site even though it looks very legit. Purchased 2 airline tickets for $315 and when they wanted me to confirm purchase, they said those tickets were sold out and my new total was $443. They said my purchase was pending until I clicked the confirm button. I did not confirm and I called their cancellation phone number. No one answered after several tries. Called credit card company to block charge and changed card number.

Dollars Lost: $0.0

Unknown Location

Date Reported: September 8, 2025

Business Name Used: Best Airfares

Travel/Vacation/Timeshare

The agent told me one thing when it came to the deposit, insurance, and toll pass. When I received a copy of the bill there were charges I was not told about. I did not receive my full deposit back. They charged me for fuel I did not use and told me I could not use my own insurance when I have full coverage. Do not use this company because they will steal from you. They have you sign a pad, and tell you one thing at the rental place and will charge your card a totally different price. Stay away from this place.

Dollars Lost: $140

Orlando, FL- 32822

Date Reported: September 8, 2025

Business Name Used: Fox Rent A Car

Travel/Vacation/Timeshare - travel services

I was looking for an airline ticket and this comp came up looked like a true airline travel co. so I booked my ticket , I called Alaska Airlines to verify. but to find out that it was a scam they redeemed someone named Chris is points Alaska Airlines said. so I called my bank and am trying to stop payment. they even sent me a itinerary. please stop these criminals.........

Dollars Lost: $266.34

Unknown Location

Date Reported: September 8, 2025

Business Name Used: sky-tours

Other

A company by the name of Destination Resort Worldwide called and informed me they obtained my information from my timeshare company Westgate and stated I have 5 getaway weeks that I have not used. The rep stated they will sell them for me to their “guaranteed” buyers they already have ready to buy vacations from Timeshare owners. They told me if I paid $1995, I would receive at minimum $8000 in 60-90 days. I signed an agreement on May 7 and have not heard anything. When I call the company they keep telling me there isn’t a Customer Service rep available and to keep my lines open. I want my money back to warn others not to fall for this nonsense and scam.

Dollars Lost: $1995

Orlando, FL- 32801

Date Reported: September 8, 2025

Business Name Used: Destinations Resort Worldwide

Travel/Vacation/Timeshare

I stayed at 3 Pines Lodge in July of 2025. I stayed for 3 nights but was charged for 4. I called the owner when I saw the mistake on my credit card account, he assured me I would receive a refund for the 1 night I was over charged. I waited a few weeks but did not receive my refund. I continued to call him but he never answered. I called him 13 times and left multiple voice messges but he did not return any of my calls. I emailed him 3 times, did not receive a respone. I have since read reviews on multiple platforms where others have also been scammed by this individual.

Dollars Lost: $139.23

Bracebridge, ON- P0B 1L0

Date Reported: September 7, 2025

Business Name Used: 3 Pines Lodge - Imposter

Travel/Vacation/Timeshare - Online travel agent called back after booking and said reservation was not secure; wanted more money to secure reservation

I made a flight reservation with an OTA (on line travel agency), Travoport, on 09/06/25. I received an email confirmation soon afterwards. On the next day, on 09/07/25, at 10:27am, I received an email from this co. stating, "It has come to our attention that your booking is currently on hold due to some pending actions." The email also stated, "We have made several attempts to contact you using the phone number provided in your reservation, but unfortunately, we have been unable to reach you. It seems that the number may not be reachable at the moment." I checked my recent calls and there were no calls from their 1-800#. Then, a co. representative named, Jeff, at ext. 1273, called me to tell me that my reservation was not secure, that my co-passenger and I were #23 and #24 on the waiting list for my flights. He also proceeded to tell me that there were going to be misc. fees involved. When I asked Jeff about them, he said I should have looked at all the parameters (terms and conditions, service fees, etc.) before I made the reservation, in a somewhat threatening manner. Furthermore, he said my flights were not booked because of this, although they sent me a confirmation #. I told hI him that I needed to call him back to verify information. I called the airlines directly for all my connecting/flights and there was no record of my or my co-passengers names o the flights that I supposedly booked. Also, when I looked at Travoport website they had some misleading information: Services Fees- 1) "Please note that all transactions service fees are non-refundable and may be subject to change hout any prior notice."- typo and they should tell you if there is a change. 2) "Additional Tax Service Fees as imposed by the Government may also be subject to change. The final total amount as shown on the payment page will be the only amount charged."- This is contradictory information. Terms and Conditions- 3) The corporation does not edit, publish, screen, or evaluate Comments on Travoport before they appear on the Internet...."By submitting your comments to Travoport, you are essentially giving them permission to use, reproduce, alter, and publish them in any way they see fit, regardless of the format or media."- Contradictory information. Then, Jeff called my # and left a voicemail (harassment). When I called him back to speak to him directly, he wasn't available, but I was told to speak with the "Ticketing Supervisor", Scarlett Brown. When I called her/them/Travoport of their scam, at 1:10p, I was reporting them to the BBB, and asked, "How can you sleep at night, that you knowingly are scamming people." I hung up. They did not call me back to "fix" my reservation errors that were supposedly occurring and that they had to call me about. At 1:24PM, I received an email from Travoport, stating, "We regret to inform you that due to unforeseen circumstances, your booking has been canceled as per the airline's directive. However, we are pleased to inform you that no charges have been incurred on your card for this cancellation." I immediately looked on my credit card co. acct. and found no charges. However, I called them (credit card co.) to report this information and to ensure that a charge from Travoport would not appear on my acct. or I was going to dispute and put a stop payment on it. Also, this co. used several different #'s besides their supposed 800# of 800-510-5922. Other #'s used were 888-976-9776, 800-252-7522, and 800-221-1212. Overall, very sketchy company! DO NOT BOOK ANY RESERVATIONS with this co.!

Dollars Lost: $1063.29

Miami, FL- 33131

Date Reported: September 7, 2025

Business Name Used: Travoport

Travel/Vacation/Timeshare

Pretended to issue a plane ticket at discounted rate then said not issued and yoy must pay more money for baggage but first upgrade to more expensive ticket

Dollars Lost: $0.0

Unknown Location

Date Reported: September 7, 2025

Business Name Used: Best fare.com

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