Description

I am filing this complaint regarding a car rental in Orlando, FL, made through VIP Cars (Reservation No. ***********) in the name of my cousin, Mr. ****** ***** *********, where the local supplier Stark One/Capital Rent charged a USD 2,500 deposit directly to my credit card ending in **** on July 28, 2025, even though the VIP Cars voucher stated it would only be blocked and later released; the rental agreement further guaranteed refund within 15 business days, but despite returning the vehicle in perfect condition and repeatedly providing proof including my credit card statement, deposit receipt, voucher, and agreement, no refund has been issued, and VIP Cars attempts to shift responsibility to the supplier while the supplier remains unresponsive, which constitutes unjust enrichment and deceptive practice, so I respectfully request an investigation and the immediate refund of USD 2,500 along with sanctions to prevent further consumer abuse.