Description

I contacted Mitch Kloter on November 2, 2024 to schedule transportation service from Meriden to JFK (round trip). He was cordial and professional when the transaction was done. He charged us $575. Our trip was scheduled for June 14, 2025. I contacted him 2 weeks in advance, while he didn’t respond my text messages and phone calls, he eventually replied 48 hours before our trip. He had promised a car seat for our child, and the night before he said he didn’t have any seats and that we were the ones who needed to provide it, moreover, he told us that another person was going to take us to the airport. The “last-minute driver” texted me one hour beforehand and showed up on time. We marked our carseat and he said he would be the one picking us up and that he would bring our carseat with him. However, this situation escalated on the way back. I texted the driver the night before to confirm our landing time at JFK. As soon as we landed, I got text messages from the driver telling me that Mitch hadn’t paid him and Mitch needed to reply. I also got text messages from Mitch separately, stating that his account was having issues and we needed to Venmo the driver and afterwards he would reimburse us. My husband called Mitch and he replied giving the same excuse. We were desperate and the driver created a group chat expressing how concerned he was about our child but he wouldn’t do the trip without payment from Mitch. We Venmoed the driver $250, and told him that we needed our carseat. He said it would take him 3 hours to be there. The driver eventually showed up and took us home. He said that it was not the first time Mitch did that to clients and that he was tired of dealing with not being paid by Mitch and responding with angry clients. Things got worse that week. We constantly texted and called Mitch, left voicemails as well. We wanted a refund but he always had a excuse. After a week I told him that if we didn’t get a refund I would need to start a dispute with the bank. Almost immediately, he sent a screenshot showing a refund given to my credit card, which I confirmed on my account. However, after 2 days, the transaction disappeared!! I called my bank immediately and reported the issue. They confirmed that he removed the transaction and they would start a dispute. The bank gave me the $300 back. This person is a scammer; he sounds professional and always says “he wants to make things right”, but clearly he has other intentions. He was referred to us by someone who had a great experience with him, hence why we didn’t feel like investigating his business further. We definitely learned our lesson. Hopefully, no more people fall into this situation.