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These crooks had pretended to be a travel agency and ripped my mother off. They wouldn't send her an itinerary, they wouldn't tell her how to access her boarding pass and they also never made reservations at the resort they were supposed to. You get them on the phone and they are the most unprofessional bunch of con men I've ever talked to in my life. Not only that but they also tried to take out another 2,000 as of this morning which led to me investigating them and what they were doing to her account. They pass the phone off to a bunch of different people who are literally the same person pretending to transfer calls. Had to file a police report on them. Do not trust these scumbags.