Description

I called this website to ask about my cruise booking, as the site indicated “Viking Cruise Customer Service 24/7”. The service person asked my booking number and email address, then asked for the verification code sent by Viking. I didn’t realize until later that’s how they accessed my Viking account. They then tried to convince me Viking was having a summer sale, but since I already had a booked cruise, they would refund me the difference. It would amount to an $800 refund. They asked for my cc number and explained they would refund me the price I’d paid for my cruise and then charge me the new lower amount, without making any changes to my booking. I was skeptical so I didn’t give my cc info. I told him I’d need to verify the offer. He gave me a direct # to use to reach him so he could get the points for the transaction. But when I called Viking directly I was told there is no such offer, plus other info further supporting that the first call I’d made was to a scammer, or at least the person I’d spoken with was a scammer. I also saw that the number I had called, from the webpage, was changed when my phone made the call. That is a red flag, though I hadn’t caught that until afterward. The picture I will upload is a screenshot of the website, and after dialing the number posted, how my phone’s confirmation question shows a different number.