Description

The original site was in French language- when entered the site it was diverted to another site, however the photos were of the hotel but in English. There was a promo code that was entered and never applied then when booked is when it proceeded to state the confirmation the bookings were non-refundable. I proceeded to call the number on the confirmation R5846402299- called 1-866-913-0695 for over $5,000.00 as why they could not apply the promo code and to call the hotel- Why would I need call the Hotel when they were the organization advising the promo code? Then I realized these were foreign customer service line and No one after 3 calls could give me the direct number to the hotel. Finally reached out to my family in France who provided me with the actual number and called the hotel, and they advise no reservation existed. Called my Discover card Company cancelled my card to reissue new one- put in a claim and explained in detailed and they need to wait till charges apply before an appeal. I then had to wait till the next day to rebook with the hotel where they were shocked as the same stay was only $2,600.00 verses what HTL had extorted from me on this illegitimate site...charges extra on everything, surcharges etc. I am strongly pursuing these egregious charges, and the BBB needs to be aware of how consumers are being taken advantage of. I plan to fight these charges and this needs to be investigated