Description

I hired Mitch Kloter to drive my kids and myself from CT to the manhattan New York cruise ports for our Carnival Cruise Vacation in August. I spoke with Mitch on the phone on May 9 2025 and paid him $595 through Cash app for his transportation service. There was little to no communication up until the date of our vacation. Within a week of our vacation I found out through social media Mitch was either not showing up to transport client nor picking them up upon return from destinations leaving them stranded scrambling to find means of transportation. I finally made contact with Mitch 3 days prior to our vacation and said I want to cancel his service because I can’t depend or have confidence in him and needed to find other means of transportation. Mitch said he would give me a full refund of the $595. Since my last contact with him in August there have been several text through Facebook Messenger giving me the run around stating he would refund me the money with still no refund.