Description

I made a flight reservation with an OTA (on line travel agency), Travoport, on 09/06/25. I received an email confirmation soon afterwards. On the next day, on 09/07/25, at 10:27am, I received an email from this co. stating, "It has come to our attention that your booking is currently on hold due to some pending actions." The email also stated, "We have made several attempts to contact you using the phone number provided in your reservation, but unfortunately, we have been unable to reach you. It seems that the number may not be reachable at the moment." I checked my recent calls and there were no calls from their 1-800#. Then, a co. representative named, Jeff, at ext. 1273, called me to tell me that my reservation was not secure, that my co-passenger and I were #23 and #24 on the waiting list for my flights. He also proceeded to tell me that there were going to be misc. fees involved. When I asked Jeff about them, he said I should have looked at all the parameters (terms and conditions, service fees, etc.) before I made the reservation, in a somewhat threatening manner. Furthermore, he said my flights were not booked because of this, although they sent me a confirmation #. I told hI him that I needed to call him back to verify information. I called the airlines directly for all my connecting/flights and there was no record of my or my co-passengers names o the flights that I supposedly booked. Also, when I looked at Travoport website they had some misleading information: Services Fees- 1) "Please note that all transactions service fees are non-refundable and may be subject to change hout any prior notice."- typo and they should tell you if there is a change. 2) "Additional Tax Service Fees as imposed by the Government may also be subject to change. The final total amount as shown on the payment page will be the only amount charged."- This is contradictory information. Terms and Conditions- 3) The corporation does not edit, publish, screen, or evaluate Comments on Travoport before they appear on the Internet...."By submitting your comments to Travoport, you are essentially giving them permission to use, reproduce, alter, and publish them in any way they see fit, regardless of the format or media."- Contradictory information. Then, Jeff called my # and left a voicemail (harassment). When I called him back to speak to him directly, he wasn't available, but I was told to speak with the "Ticketing Supervisor", Scarlett Brown. When I called her/them/Travoport of their scam, at 1:10p, I was reporting them to the BBB, and asked, "How can you sleep at night, that you knowingly are scamming people." I hung up. They did not call me back to "fix" my reservation errors that were supposedly occurring and that they had to call me about. At 1:24PM, I received an email from Travoport, stating, "We regret to inform you that due to unforeseen circumstances, your booking has been canceled as per the airline's directive. However, we are pleased to inform you that no charges have been incurred on your card for this cancellation." I immediately looked on my credit card co. acct. and found no charges. However, I called them (credit card co.) to report this information and to ensure that a charge from Travoport would not appear on my acct. or I was going to dispute and put a stop payment on it. Also, this co. used several different #'s besides their supposed 800# of 800-510-5922. Other #'s used were 888-976-9776, 800-252-7522, and 800-221-1212. Overall, very sketchy company! DO NOT BOOK ANY RESERVATIONS with this co.!