Business Profile
Pest Control Services
Aptive Environmental, LLCHeadquarters
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Complaints
This profile includes complaints for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,207 total complaints in the last 3 years.
- 457 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
sales kid sold me 6 services, door to door solicitation,June to October for $75 a month. Reviewed the contract and they did a 18 month contract. Contacted customer service and they said I would have to pay $199 to terminate contract, after it was signed under false pretenses. Customer service is a bunch of bull. I live in Michigan and do NOT need outside pest control done in the winter!!!Business Response
Date: 07/09/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.Customer Answer
Date: 07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********Initial Complaint
Date:06/28/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
initial service scheduled 6/27/23 with first treatment within ***** days Hired for pest control service. Home previously serviced by Rove since 2019. ******* appeared in the house for the first time since Rove began service (4 years)Cancelled service because rodents appeared after treatment. Treatment obviously ineffective/substandard because rodents reappeared in dwelling after 4 years Charged $199 cancellation fee, which has subsequently gone to collection service. Refuse to pay cancel fee for bad service, rodents in house Seeking to reverse cancellation fee and correct any credit report informationBusiness Response
Date: 07/16/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.Initial Complaint
Date:06/28/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/27/2024 Aptive Environmental was in my neighborhood going door to door soliciting for business. We agreed to 4 treatments with the first one being $100 (plus tax) and the remaining $135 each (plus tax). They completed the first treatment on 04/29/2024, they spent 20 minutes at the house and sprayed. They charged us $117.25. We didn't see any improvement on the amount of insects in the house, quite the contrary. For this reason on 6/28/2024 we decided to cancel the service when they called for the next visit. The salesman completely misled me, he said that if we cancelled the service there would be a "small fee", but learned today, 6/28/2024 that this fee is $199. He also did not let me read the contract, ******* us to sign it. I would have never agreed to a $199 cancelling fee. We would like not to be charged the $199 abusive cancelling fee, or the have it refunded if they charge it.Business Response
Date: 07/15/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.Initial Complaint
Date:06/27/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked numerous times by aptive salesmen who keep ringing my doorbell and knocking on my door to remove me from there sales lists and they all say I will be removed but yet guess what its still happening. I dont want to do business with this company and I want the constant door to door sales to cease at my house immediately. They rang my doorbell yet again not once but twice today.Business Response
Date: 07/15/2024
Aptive has acknowledged Mr. ********************* style="font-size: 0.875rem;">complaint and has communicated the desired settlement to the management of this area.
Customer Answer
Date: 07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But if they do contact me again, I will reopen the case immediately
Sincerely,
*************************Initial Complaint
Date:06/26/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Never received a copy of original contract now told we signed up for 18 months ...was told verbally $50 first treatment additional services were $159 but then charged $189 for second treatment but since there is no contract copy I can't prove it. Was not able to access my account at all until I called and complained.Business Response
Date: 07/05/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.Customer Answer
Date: 07/05/2024
Complaint: 21906215
I am rejecting this response because:The copy of the contract is not the one signed by us. The contact was signed and initialed by my wife. They have written up an entirely new contract that follows their narrative.
This is a fraudulent contract and we aren't agreeing to their terms.
Sincerely,
*******************Customer Answer
Date: 07/08/2024
We have cone to an agreement concerning this complaint. It has been settled to our satisfaction.
Thank you for your time
Business Response
Date: 07/15/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.Customer Answer
Date: 07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/25/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2nd Complaint- The first one-I stated the fact that they stated the first treatment would be $$ and that was fine-I was told that they would come 3 months later and then after 25 days they come to the front door-and I told them-NO, do not do anything I will contact them-I was also told that they will delete the cancel ammt of ****** however-They took money from my CC in the amount of ******. I was just told that the man who came last week went ahead and did the treatment after I told him not to-so they are not returning that money due to the treatment done-I did not see anything done-and I am SO ANGRY right now -they not only don't listen to the homeowner they LIE LIE AND LIE_I want that money back-they stole that money in my opinion-and I am not letting them do this-this seems to be a practice per the guy who came that day-he said that most people have the same anger that I have -that the men don't tell the homeowners about the 30 day service-this is unacceptable... they LIE LIE LIE to the public-and I am not the only one that has notated a complaint-against this company-Business Response
Date: 07/05/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.Customer Answer
Date: 07/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/25/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/25/2024 they showed up at our door again and not the 1st time this year and yes we have a sign on the porch no soliciting no trespassing no salesman. I reported this company last year in July for repeating coming back to our house after having problems with them in 2022 and July of 2023 they said they would not come back complaint #******** and a year later they will not stop. As a private home owner it's dangerous for them to keep coming to property when their not welcome and they said they would not come. There are signs warning them. I don't know what else a homeowner can do at this point.Business Response
Date: 07/05/2024
Aptive has acknowledged ****************** complaint and has communicated the desired settlement to the management of this area.Initial Complaint
Date:06/25/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One of the workers *******************'s pushed his way through my 70 year old grandparents home while they were in the midst of cooking dinner. They told him multiple times to leave that it wasn't a good time. He made his way in their house and sat down for over an hour while another man sprayed after they were told not to. Then when my grandparents were in distress and upset he gets them sign a contract (which he told her she was signing saying that they sprayed outside) Then as a desperate attempt to get them to get out of their house she gave them a check. The next morning after she processed what happened she called to cancel the contract. Of course the office was nice and was glad to cancel it. As most crooks are. Just so they can now use my grandparents account and routing number to withdrawal money from their account. She is devastated and is having to go through so much stress rn. I don't know what kind of company would think it's ok to have employees who force their way into someone's home. Helpless elderly people at that, that live alone, and harass them for over an hour after being told to leave. Then just take money out of their account. If these people are part of the Better Business Bureau I will file a claim. It's a shame that people like this can live with themselves. I know that the company doesn't care and won't do anything about it. However, I'll be sure to leave every honest bad review I can. I will file a complaint with the BBB. And I will be calling or visiting the office to let them know how upsetting it is that they treat people this way. ANYONE that asks me about this company or is considering using them I'll be sure to let them know what a scam this company is and about their rude employees.Business Response
Date: 07/05/2024
Aptive has acknowledged claimants complaint. Without an address, we are unable to communicate claimants desired settlement to the management of this area.Initial Complaint
Date:06/25/2024
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approached at my home by 2 gentleman claiming to be in the neighborhood soliciting business for a pest control company. I was told the service agreement was to last through the summer up until October. I just saw the agreement in my email and it's for 12 treatments or ****************************************************************** verbally, and the agreement was on an iPad which was very difficult to read outside in the sun...this was very strategic.I have paid the $99.00 for the initial treatment, but no longer wish to continue with the remainder of the service agreement I signed. Especially not at $150/treatment.I just want to be let out of the contract with no legal hassles.Initial Complaint
Date:06/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The outcome was good but definitely highly expensive with us getting charge 200$ per visit , when we called to cancel I was faced with a 200$ cancellation feed , even though it was supposed to be about 50$ per visit as per what the tech sold us .Business Response
Date: 06/25/2024
Aptive has contacted the customer regarding their complaint. The issue has been successfully and amicably resolved to the satisfaction of the customer.
Aptive Environmental, LLC is NOT a BBB Accredited Business.
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