Reviews

This profile includes reviews for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aptive Environmental, LLC has 79 locations, listed below.

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• Headquarters Location

  

  Aptive Environmental, LLC

  548 W 8360 S Sandy, UT 84070-6440

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  Aptive Environmental, LLC

  245 W Roosevelt Rd Ste 58 Bldg 9 West Chicago, IL 60185-4823

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  Aptive Environmental, LLC

  123 Washington St Ste 3 Foxboro, MA 02035

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  Aptive Environmental LLC

  7 Cross St W Ste 7E Hawthorne, NY 10532

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  Aptive Enviornmental, LLC

  14004 Willard Rd Unit K Chantilly, VA 20151

Review Details

• Review fromRick M

  Date: 07/10/2026

  1 star
  Frustrating customer service. I explained that I needed to cancel my account and was in a hurry since I was at work but the person on the phone said I was forced to listen to their four-minute pitch or I could call back later. I demanded he cancel my account now and swore in frustration. He then lectured me and threatened to just hang up on me. I asked for a manager and was told there wasn't one. I calmed immediately and offered to hear his pitch. He instead placed me on hold. He got back on the phone, told me my account was canceled and hung up on me. His arrogance in not respecting my time made my decision to cancel the account satisfying.

• Review fromLis K

  Date: 07/10/2026

  1 star
  I'll start off by saying I called the police on REMOVEDsoliciting without a solicitor permit in REMOVEDwhich can be obtained through the police REMOVEDwhere do I start.*Knocked on our door with a 2 no soliciting signs.*claimed his boss had a badge to solicit. The company does not.*played stupid *claimed our neighbor sent him, they did not nor does it matter Look up the company! They are scammy!!!I will be getting a no trespassing sign and next time I will be pressing charges.

• Review fromDanielle G

  Date: 07/10/2026

  1 star
  Aptive came to our door offering pest control services. During the sales discussion, I explained clearly that we would be moving the following summer and that we did not want to sign up due to their 18-month contract. The representative explained that it would not be a problem because the service could be transferred to our new location out of state, since Aptive had services there as well. Based on this assurance, we agreed to sign up.Recently, I contacted Aptive to cancel/transfer the service as discussed. However, Aptive informed me they would not cancel without charging a $200 cancellation fee. I explained that we were relying on the earlier statement that the service could be transferred and that we had raised the contract length issue up front due to our planned move. Aptive still refused to cancel without charging the fee and did not honor the assurance provided during the sales process.I was able to negotiate the cancellation fee down from $200 to $90, but I still believe this situation is unfair and misleading. The companys sales pitch included promises that were not followed through when it came time to cancel or transfer service.I never received the email from them confirming our conversation, so I called the next day. I spoke to another representative who argued with me and changed the date of when they were cancelling our contract. I still have yet to receive an email.I believe Aptive misrepresented the terms or their willingness to accommodate our circumstances in order to secure business. Customers should not be required to pay cancellation fees after being told the service could be transferred as promised. This experience has made me concerned that other consumers may be misled by similar assurances tied to long-term contracts.

• Review fromShanna B

  Date: 07/10/2026

  1 star
  Door salesman caught us on the second day of moving into our home, proceeded to lie to us about several things wed later find out. Foolish us. unfortunately the entire year they serviced our house, we continued to have pest. I dont think that their service did anything. At one visit, they had someone come to our house that my husband thought was unhoused prowling on our property, it was a worker. To cancel service, it took five calls multiple times with people that were reading from scripts. Hard to understand and impossible to work with. I will never ever have bug service again because I never want to be a part of this nonsense or with any company. Ill kill the bugs myself.

• Review fromElizabeth W

  Date: 07/09/2026

  1 star
  Just don't do it. The service itself is ok. High priced for what you get. They make it virtually impossible for you to cancel. Every time you call to try and cancel they've got a different reason you can't cancel. They've also made it more and more difficult to postpone or reschedule appointments. If you make any changes, even upgrades, to your service, they reset your service contract to make it even longer for when you are eligible to quit.

• Review fromCaitlyn B

  Date: 07/07/2026

  1 star
  The salesman was really aggressive when he came to our front door. I asked him to just leave a card, and he said he didnt have any on him and he would give me the rundown real quick. My baby was crying and I was trying so hard to gently get him to leave, and he kept trying to add more and more to the conversation. Finally I just told him I had to get my baby, and he asked if he could come back that evening to try to talk to me again. When he came back we just didnt answer the door, he was just so unnecessarily aggressive with the sales pitch. If he had just left contact information I maybe would have been interested, but after seeing all these other negative reviews I dont think I would ever use this service.

• Review fromChris M

  Date: 07/07/2026

  1 star
  Too bad I can't give 0 stars. Stay away from this company, their practice is to get you to sign a contract for services with a monthly billing and then not show up. Every time I contact customer service regarding my issues I am told one thing and then there is no resolution. This company did not provide services for 90 days and when I called was told by a REMOVEDthat they had a "computer upgrade" that pushed a lot of customers out of service, yet the billing continued. Asked for a refund and cancellation and was told that I would get it but never did. When I called back was told that "upper management" decided that they would only refund 1 month of service (that has not been received) but I could not speak with "upper management" because they don't have phones. Asked for an e-mail to be sent by someone in authority and was told that there is no guarantee that anyone will contact me. Very poor service, breach of contract, poor communication, different story every time I call. If you need pest control for the outside of your home only this is not the company to contact. I would not recommend working with them at all AND I'm still out $225.00 for services not rendered with no resolution of a refund because they cannot apparently afford phone service.

  Aptive Environmental, LLC

  Date: 07/09/2026

  Hi REMOVED, We appreciate you taking the time to share your experience, and we're sorry to hear how frustrating this situation has been. We understand how upsetting it would be to feel that your services weren't completed as expected while billing continued, especially when you were looking for clear answers and a timely REMOVEDAptive, we take concerns about missed services, communication, and billing very seriously, and this is not the experience we want our customers to have. We'd appreciate the opportunity to review your account and the history of your refund request to ensure your concerns are fully handled. If you haven't already, please reach out to REMOVEDso we can take another look at what occurred and work toward a fair resolution.

• Review fromVee H.

  Date: 07/07/2026

  1 star
  On July 6, 2026, I contacted Aptive Pest Control to permanently cancel and close my account. I spoke directly with a representative named REMOVED. Because Aptive did not provide a case number, I explicitly asked REMOVEDthree separate times on a recorded line to confirm the following terms: 1) that I would not be charged a cancellation fee, 2) that my account would be closed and all services would stop, and 3) that I would have a $0.00 balance going forward. REMOVEDanswered "Yes" to all three questions and stated the account was closed on his end.Immediately after the call, I logged into my online customer portal and discovered the account status was listed as "Frozen" rather than "Canceled." Shortly after, Aptive sent an email demanding an unauthorized remaining balance of $71.17, and my online portal status was altered back to "Active."Aptive's representative explicitly promised a full account closure with a $0.00 balance on a recorded line, yet the company subsequently manipulated my online portal status to manufacture an invalid debt. I did not authorize my account to remain active, nor do I owe this balance. A formal dispute has been filed with my financial institution.Desired Resolution:I am seeking a full adjustment of the unauthorized $71.17 balance to $0.00, and an official, written confirmation from Aptive corporate that this account has been completely and permanently canceled in their system.

  Aptive Environmental, LLC

  Date: 07/09/2026

  Hi Vee, We appreciate you taking the time to share these details, and we're sorry to hear about the frustration this situation has caused. We understand how concerning it would be to believe your account was fully canceled, only to later see a different status and an unexpected balance. We also recognize the importance of receiving clear communication and accurate account information throughout the cancellation REMOVEDAptive, we take concerns like these seriously and want to ensure they're thoroughly reviewed. We'd appreciate the opportunity to look into the details of your account, including the cancellation request and any subsequent account activity, to make sure your concerns are fully handled. Please reach out to REMOVEDif you haven't already, and we'll work to review everything carefully and provide clarity on your account status and balance.

• Review fromJon A

  Date: 07/07/2026

  3 stars
  The service is fine. I definitely noticed a difference, and their employees are very professional.. But I hate their customer service, which has no online options and forces you to talk to a customer service center in REMOVED. They locked me into a two year contract, and when I called on the day my contract ended, I was forced to accept 1 more treatment. This was after 10 minutes of pressure to continue. They even offered to cut the price per treatment by almost 60% with no contract. Which tells me they were overpriced to begin with. I ended up calling 3 times before I could cancel.

  Aptive Environmental, LLC

  Date: 07/09/2026

  Hi REMOVED,We're glad to hear you've noticed a difference in your pest control service and that our service professionals have made a positive impression. At the same time, we're sorry the rest of your experience didn't leave you feeling the same way. We understand how frustrating it can be when the cancellation process feels more difficult than expected or when communication doesn't meet your REMOVEDAptive, we want every part of the customer experience to be just as positive as the service itself. Your feedback about our customer support, pricing, and cancellation process is important, and we'll make sure it's shared with the appropriate teams. If you'd like us to look into your experience further, please don't hesitate to reach out to REMOVEDWe'd be happy to review your account, address your concerns, and do our best to ensure everything is properly handled.

• Review fromTaylor T

  Date: 07/06/2026

  1 star
  Worst customer service ever. They don't listen to the customers and don't follow instructions. Scheduling treatments sooner than quarterly. Charging my credit cards without authorization. Don't use Aptive. Find another pest company. You'll be glad you did.

  Aptive Environmental, LLC

  Date: 07/09/2026

  Hi REMOVED, We appreciate you taking the time to share your feedback, and we're sorry to hear your experience has been so frustrating. We understand how upsetting it can be when scheduling and billing don't align with your expectations, and we never want our customers to feel like their concerns aren't being REMOVEDAptive, we strive to provide clear communication and reliable service, so it's disappointing to hear we missed the REMOVEDWe'd appreciate the opportunity to review your account, including your service schedule and billing, to ensure your concerns are properly handled. Please reach out to REMOVEDso we can take a closer look and work toward making things right.