Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

Review Details

• Review fromLee M

  Date: 08/15/2024

  1 star
  Worst purchase that my family has ever made!!! I have been having multiple problems since the installation 4.5 years ago. Overseas customer service reps are combative and untrained. I can't see my 3 cameras for more than 2 seconds without them buffering and then going black. Naturally they are saying that I need new equipment since my contract runs out soon. This problem has been going on for 3 months. Tech came out and blamed this on my internet. I upgraded to the highest system that ATT offers but still have the issue. I was told by 3 supervisors and a tech that this was a software issue and someone would call me in 10 days. That was 2 months ago. I only gave them a 1 star rating because that was the lowest option available. RUN!!!

• Review fromDavid T

  Date: 08/15/2024

  1 star
  The sells man told me I would have a trial period and now the company won't honor the agreement and refuses to cancel my services unless I pay the full amount for the equipment

• Review fromDeborah S

  Date: 08/15/2024

  1 star
  Vivint has great cameras I will say. The problem came when I discovered that I have 2 bills monthly for them. 1st is a credit card 0% interest the 2nd is additional payment for monitoring. I called after the first bill and tried to return equipment but was told if I did I will be billed for the service plus equipment?? What? What ever happened to being able to return something if you don't want it? I also still have issues with the combo smoke/CO2 detector. It has been through a lot of NEW batteries and has been replaced two times now. Defective equipment I'd say!! This is 2 years. When my cc is paid off I hope and pray I can get rid of them completely. I spoke to an another company and he said they have very bad business practices to which I agree wholeheartedly. I see they have lawsuits because of various practices. NOT RECOMEND THIS COMPANY

• Review fromDavid L

  Date: 08/14/2024

  1 star
  Horrible experience. We were lied to by the salesman multiple times. The install was very unprofessional. Holes in the walls and siding that we weren't told about. They drilled holes for door sensors and didn't ask if it was OK. The uninstall saw worse. They left the wiring for the cameras attached to the and hanging down. They left wiring still hanging out of the holes for the cameras on the outside of the house. I had one camera off line for a week and they never said anything.

• Review fromAlexandria W

  Date: 08/14/2024

  1 star
  Vivint has to be the worse EVER!! They have young college intern students to handle business with no proper training. One guy told me the salesman was a new rookie and mistake happens. I was told that he just wanted to make sure I could be qualified for Vivint but he ran my credit WITHOUT MY PERMISSION after I told him I did not want my credit to be ran through. Also, the Salesman lied about how much it would be a month. I was told the total amount a month would be ***** ALL TOGETHER. Now they are telling me my total is ***** a month. I also was told I could cancel anytime with no penalty. I called today and was told I would still have to pay Vivint ****** and I would still have to pay ******** for the equipment if I cancel. I need this issue resolved IMMEDIATELY. I am highly disappointed. I just want this off my credit and they can come to get their equipment right now. Lastly, I have been getting harassed everyday with someone ringing my door bell and knocking on my door from Vivint. I WOULD NEVER RECOMMEND THIS SECURITY COMPANY!!

• Review fromDebbie R

  Date: 08/14/2024

  1 star
  Be careful when taking out the security system. The sales person will not give you all the information. Make sure you read the agreement fully and I mean fully. I have had nothing but issues with my system from day one and have had multiple people come out to fix it and I have made multiple phone calls. The app continues to malfunction as well as different issues with the security system. I do not want to be monitored anymore, but I dont have a choice unless I want to buy out for $1000. Apparently its a 57 month contract and I have no choice but to continue to be monitored with equipment that does not work. So, Im unable to cancel my monitoring services, Ive been scammed and taken advantage of and I am certainly not happy about this. Make sure you do all your homework before you sign up with this company and get this equipment. Its not what it seems. I was forced to leave a rating, which I gave it. One star because I was forced to choose something. But the rating is actually zero.

• Review fromMary B

  Date: 08/14/2024

  1 star
  ******************** opened up a line of credit for $4000, in my name, without my consent. Now I am having major issues with them to cancel. Do not use this company!!!!

• Review fromTerrance M

  Date: 08/14/2024

  1 star
  Just wondering how Vivint educates or trains their salespeople. Recently, I had a very bad encounter with one of their "sales representatives". I spoke with a salesman for the first time on August 10. I informed him I wasn't interested in their product after listening to him. I assumed that he would have honored my decision to decline and not returned to my house to try to sell me the same item after this. And sure enough, for the next two days, I receive further visits from this same "gentleman". I was plainly annoyed when he showed up to my house trying to sell the same goods for the third day in a row. However, I continued to converse with him in a polite manner. He claimed that since so many of my neighbors had actually bought his stuff, it was apparently his team's last day in town, and he supposedly didn't want to leave me out. He became really impolite and patronizing when I again expressed my disinterest in his product. The salesperson you had was very pushy, overbearing and would not accept no for an answer. He even went so far as to call me a drug user because, when I opened my own door at my home after he had stopped my workout, I was drenched in perspiration. Perhaps this is the way Vivint really trains their sales people to be. I don't appreciate being harassed and disrespected, especially in my own house, to put it mildly.

• Review fromSarah P

  Date: 08/13/2024

  1 star
  horrible experience thus far, horrible and virtually useless customer service. I had signed a contract for monthly financing and, in violation of that contract, they charged me the entire $5300+ installation fee up front, without any notificatio. I have spent hours over the last two weeks trying to get this rectified with absolutely no resolution. Appa they terminated their contract with ************* who provided the financing and, rather than notify customers of this change, decided to s**** their customers instead. ********. THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD WITH ANY SECURITY OR ALARM COMPANY. STAY AWAY FROM VIVINT AND FIND ANOTHER OPTION.As an update, after dealing with numerous phone calls with Vivint for two weeks, still with no resolution and changing excuses for why there hasnt been any resolution, my customer service experience tonight was truly horrible with them. After spending two hours on the phone with a representative named Georgia (badge ******), I overheard her shout, Shes f****** psychotic! I dont work 40 hrs/week about me, thinking, mistakenly, that she had put me on hold. Mind you, the 30+ hours Ive spent calling Vivint, on top of a full time job and a move, hasnt been enjoyable or a walk in the park for meonly difference is, I remained professional and cordial, unlike *******, who was actually getting paid for professionalism.

• Review fromLee B

  Date: 08/13/2024

  1 star
  My review is negative. I do not recommend this business. Our experience with Vivint the last few years has been this:1. If you need service or a tech visit because equipment isn't working, they will not provide a technician unless you agree to upgrade or purchase addtl devices that you do not need (such a a new panel, new doorbell camera etc...). 2. The monthly fee increases constantly and it's high. 2. I ordered several pieces of new equipment after a house remodel. They pulled the money our of my bank checking account the same day I placed the order, but they never shipped the equipment. I did not receive a refund of the money they took our of my bank account. I had to call them to tell them to refund the money. Instead of a refund, they posted a "credit" to my Vivint account, not a refund of the money they took out of my bank account. I had to call them back and pressure them to refund the cash that they took out of my checking account. This is just a small sampling of my interaction with them. Currently, several of the devices don't work or are giving error messages on the panel, several say "low battery" even after we replaced the batteries, the mobile app hasn't worked for the garage overhead door for almost a year, and the door lock panel locks and unlocks by itself like a ghost lock, and on and on... however they never miss taking the monthly service fee out of the bank account, that still works just fine. Shopping now and hoping to find a replacement system soon.