Complaints

This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
• 

  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

• 

  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
• 

  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
• 

  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 2025 my salesperson, ****, visited my home. He mentioned offering 3 months of a trial period and pressured me to sign up immediately, stating that he really needed the help with money for his kids. He assured me that I could cancel after the 3 months and that everything would be fully refunded. Relying on these verbal representations, I signed the contract. However, after **** left, two installers arrived just 30 minutes later to begin installation. One of them mentioned that **** had done something wrong when entering my information into the system, which suggests errors or haste in the process.
  At no point during the sales pitch, signing, or installation was I informed about the full costs I am now discovering, including the $3,311.31 charge for equipment. Additionally, while it was vaguely mentioned that a credit card would be opened, it was presented as being only for additional purchases—not that the entire amount (including equipment and installation) would be charged to it without my full understanding or consent. I did not realize or authorize this financing structure, and nothing in the process clearly disclosed the credit implications, interest potential, or total financial commitment. I only became aware of these details recently when I received an email about payment, well after the installation the day of 7/14 which just so happens to be the last day you can cancel. I also spoke to two different people that day with no help. My most recent attempt at a resolution was on 7/30 when I spoke to a woman in the customer loyalty department and told her my story. She said they do not offer that/unable to contact own sales teammate.
  These actions appear to violate consumer protection laws, including the FTC's rules against unfair and deceptive practices, The high-pressure tactics, incomplete disclosures, and verbal promises that contradict the written contract (or were not honored) have led to unauthorized credit activity and financial harm.

  

  Business Response

  Date: 08/06/2025

  Vivint Account #:S-********
  Case #: CA-*********
  ??????? ?
  To Whom It May Concern,
  
  I have reviewed the information provided by Ms. **************** and appreciate the opportunity to respond.
  
  In her complaint, Ms. **************** requested cancellation without financial obligation, citing a verbal promise of a 3-month trial period. However, Vivint’s records indicate a 30-day trial period, which ended on July 14, 2025. Her cancellation request was received on July 30, 2025, outside of the documented trial window.
  
  A Vivint representative has attempted to contact Ms. **************** via phone and email to assist with this matter. After reviewing the account, Vivint is prepared to proceed with cancellation under the trial period terms, pending account verification and acceptance by Ms. ****************.
  
  To resolve this matter, Ms. **************** may contact Vivint’s representative directly with any questions or to proceed with the proposed resolution.
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****?, or fax number: (**** ********* Attention Department - Executive Resolutions?
  
  
  Sincerely,?
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23684507, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****************

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full and canceled an alarm contract full term on May 29, 2024, for **** *** ***** ** ****** ****** *****. I spoke with ******* ***** *** ***** ****** at Vivint billing. Confirmation# **************. My capital one credit card was charged on May 29, 2024, along with14.14 on May 25,38.50 on May28. The house using the alarm system sold April 30, 2024. and had been vacant for over a year.
  Six months later, Vivint started charging my capital one card, a different amount each month. I never was contacted by Vivint explaining why. I called the billing office, and the person had no clue and unable to help. Recently, they told Capital one I was on contract, which doesn't explain the bizarre charges that were different for 5 years. I was not given the option to sign a cancellation contract; not told it was available or necessary. Why would they wait 6 months to start different amount charges and no explanation when I called? I was told by ***** ****** I was paid in full and cancelled contract on May 29, 2024. Neither Vivint nor Capital One can help me.
  I want a refund of $77,10 and the cancellation promised by a Vivint billing employee on May 29, 2024.
  I am 75 years old and don't know how to upload my credit card bill, but I can mail it to an appropriate address if needed. Thank you, **** *******.
  Thank you for your time

  

  Business Response

  Date: 08/06/2025

  Vivint Account #: S-*******
  Case #: CA-*********
  ??????? ?
  To Whom It May Concern,
  
  I have reviewed the information provided by Ms. ******* and appreciate the opportunity to respond.
  
  In her complaint, Ms. ******* requested a refund of $77.10 due to delayed account cancellation and unexplained charges. Vivint’s records confirm that her account was officially canceled on May 29, 2024, with the Notice of Cancellation (NOC) attached on May 30, 2024. The line of credit and the early termination fee were both paid in full at that time.
  
  A Vivint representative has attempted to contact Ms. ******* via phone and email to assist with this matter. Following a thorough review, Vivint cancelled the account and has processed a refund of $77.10, which is expected to arrive within 3–5 business days if issued electronically, or within 15 days if sent by check.
  
  Ms. ******* may contact Vivint’s representative directly with any questions or concerns.
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****?, or fax number: (**** ********, Attention Department - Executive Resolutions?
  
  Sincerely,?
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23680832, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Tech Support yesterday 07/29/2025 because I was trying to retrieve a video from June 24, 2025. I could see it but could not retrieve it thus the reason for my call to Vivint. After being on the phone for a whole hour with this person trying to reboot and retrieve the video, he did something that caused the entire month of June to disappear. Once he was told that June could not be pulled up, he went on to say that he would call his supervisor and figure this out and that he would call me the next day at 7:00 a.m. - Never received the promised call. I actually put in another call - did one chat online and they couldn't help me and then called again to see if I could get customer support on the line as there is no customer support prompt number to press as well.
  
  The Vivint Technician ******** I spoke to yesterday who was supposed to be helping me on the phone would have intermittent laughing and the background noise that was coming from his end was a distraction to the phone call itself and us trying to get Vivint to retrieve the video.
  
  I spoke with a total of 3 persons today trying to get my video retrieved and the last person told me they cannot retrieve it anymore because my system was updated. I explained to her that when I first called, it was to recover a video and had ******** been focus on the call than other things around him, perhaps he may have been able to retrieve the video and not delete it. This was a video I needed for insurance purposes and now I cannot get it. That pisses me off. What kind of company is Vivint? My contract is just about done and I will deter anyone from going with Vivint from today on. After what I paid for the alarm system and the help we did not get, I'm disgusted at the amount we paid for the system and the services. I will never use them again.
  I need that playback video dated 6/24/2025 for insurance purposes for which their technician ******** deleted from our system. They need to figure it out.

  

  Business Response

  Date: 08/07/2025

  Vivint Account #: *******
  
  Case #: *********
  
  ??????? 
  To Whom It May Concern:?
  
  I have reviewed the information provided by Ms. ********** and appreciate the opportunity to respond. ?
  
  In the complaint, Ms. ********** has requested footage to be retrieved due to an unpleasant experience with a Vivint representative while trying to retrieve this footage. ?
  
  Vivint’s records show that the footage Ms. ********** has been wanting to retrieve would not have stayed on the Vivint system later than July 25, 2025. ?
  
  A Vivint representative has attempted to reach Ms. ********** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer the following options to Ms. **********: 1). 2 free months of monitoring after Vivint's representative has heard about Ms. **********'s experience and the loss of footage, 2). Reducing Ms. **********'s monthly monitoring rate to $25 for the remainder of her term with Vivint, 3). Assistance with the cancellation process on a call with Vivint's representative. These options are pending account verification and acceptance by Ms. **********.?
  
  To resolve this matter, Ms. ********** may contact Vivint’s representative to proceed with the proposed resolution. Ms. ********** may contact Vivint’s representative with any questions or concerns she may have.?
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****?or fax number: ***** ********, Attention Department - Executive Resolutions?
  
  Sincerely,?
  
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23677739, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:07/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel service that doesn't work with this company for the last 4 months. All I get is them transfering to representatives to upsale. There is no contract with them, was promise to cancel if I pay 69.00. When I did I thought they cancel my service, but when june hit I was charged again with another bill. The last representatives gave me two months free and said call back in August to cancel. Just received another bill for the amount of 38.98 for service that does not work. It should not be this hard to cancel service with this merchant. Please help!!! I just want this cancel

  

  Business Response

  Date: 08/05/2025

  To Whom It May Concern:
  
  
  
  I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
  
  
  
  A Vivint representative has reached out to Ms. ***** and a resolution has been agreed upon. At this time, Vivint has agreed to expedite the cancellation process and cover the remaining balance. Ms. ***** may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
  
  
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****, or fax number: (**** ********* Attention Department - Executive Resolutions
  
  
  
  Sincerely,
  
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23676370, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/29/2025 I called Vivint Home Security at 877-859-0374 to cancel my security service that I`ve had for several years. I`ve had it so long I am no longer under contract and currently paying from month to month. The first person I spoke with, hung up on me when he realized I was cancelling the service. I called back and the second person I spoke to continue to string me along trying to prevent me from canceling the service, repeatedly asking why or would I be interested in a cheaper plan. This went on for approximately 30+ minutes, before I got extremely rude and started using foul language. He would ignore my request and kept telling me he was still pulling my account up. It was apparent he was trying to wear me down by strong arming into not canceling the account by lying to me. When I finally got tired of his games and became rude, he informed me he had to read something to me and if I didn`t agree to any of it, he could not cancel my account. Upon reading it to me three times, because in the list I was informed that I would have to pay another full month of service because I didn`t give a 30-day notice, I refused to pay this. Eventually I agreed to say yes so, he would cancel my account. After I received an email stating it was under review, and they would let me know once a decision was made. The next day I received another email confirming my cancelation was approved; however, they notated it will be processed 30 days after notice was received. My last payment was taken out on 07/11/2025, I cancelled on 07/29/2025 which means I`m paid in full until 08/11/2025. I`m also not under contract and at no time when setting this up several years ago was, I informed of a 30-day notice to cancel except for being under contract. I haven`t been under contract for a few years. I`m not giving them permission to taking anything else out of my account.

  

  Business Response

  Date: 08/06/2025

  To Whom It May Concern:
  
  
  
  I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
  
  
  
  A Vivint representative has reached out to Mr. ******* and a resolution has been agreed upon. At this time, Vivint has agreed to expedite the cancellation process. Mr. ******* may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
  
  
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****, or fax number: (**** ********, Attention Department - Executive Resolutions
  
  
  
  Sincerely,
  
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23676049, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had two Vivint salesman come by on Monday July 28th 2025 around 5pm. We listened to their sales pitch and were interested in their service. They offered to buy out our current contract with CPI and give us a discount if we signed up that night. We wanted to think on it but they were adamant the price would be more if we waited. We agreed without really doing any research on their company. They had an installation guy at our house within 10 minutes of us signing the contract. That threw up a red flag for us and we started to google the company and saw the many lawsuits against the company for tactics that were similar to what they used on us. Before the install was even complete we called to cancel. To clarify we called to cancel on Monday July 28th. I have not received a copy of the contract I signed or confirmation that it has been cancelled. The last thing I want them to do is string us along and try to say we are still under contract. I would like for my contract to be cancelled and confirmation of that in writing.

  

  Business Response

  Date: 08/05/2025

  To Whom It May Concern:?
  
  
  
  I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond. ?
  
  
  
  In the complaint, Mr. ****** has requested a billing adjustment due to an incomplete install
  
  
  
  Vivint’s records show this account is currently under review as part of the cancellation process.
  
  
  
  A Vivint representative has attempted to reach Mr. ****** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer to schedule a technician for a system pull and expedite the cancellation process, pending account verification and acceptance by Mr. ******.?
  
  
  
  To resolve this matter, Mr. ****** may contact Vivint’s representative to proceed with the proposed resolution. Mr. ****** may contact Vivint’s representative with any questions or concerns he may have.?
  
  
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****?or fax number: ***** ********* Attention Department - Executive Resolutions?
  
  
  
  Sincerely,?
  
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23674731, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested cancellation of account and was transferred 6 times to a "new department". I requested to speak to supervisor and was told they were talking to other customers. I was very clear with the final rep on the phone i did not want to hear any promos or continue to be told anything other than cancel the service. At no point should it take what i went through to cancel a service that i pay month to month on and have to contract for.

  

  Business Response

  Date: 08/06/2025

  Vivint Account #: *******
  Case #: *********
  
  To Whom It May Concern:
  
  I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
  
  A Vivint representative has reached out to Mr. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to expedite the cancellation of Mr. ******'s account as well as review the calls in order to identify room for improvement in the customer experience and provide feedback on Mr. ******'s behalf. Mr. ****** may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****, or fax number: ***** ********, Attention Department - Executive Resolutions
  
  Sincerely,
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23672462, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/14/25 Vivint rep, ***** G, processes system upgrade. 3/15/2525, Vivint install tech, ******, arrives for the appointment 2.5 hours late at 5:30pm. ***** texts will get us a "couple of free months free" for the inconvenience. We only received one month free. ****** is unable to complete the install due to the late time, not having all the necessary equipment, and lack of access to electrical panel. Told need to request second appt at no charge. Second install appointment scheduled for 5/31/25 reiterated no charge when appointment made. 5/31/25 installer, *******, confirms no charge for appt. 6/12/25 charge to account for install in the amount of $107.17. 6/21/25 online chat confirms charge should be reversed, but have to call customer service to initiate. 6/24/25 verbal confirmation from *** that charge will be refunded in 48 hours. Refund not received. 7/7/25 verbal confirmation from Faith that charge will be refunded within 3-5 business days. Refund not received. 7/29/25 confirmation from Ai that refund will be submitted. Requested written confirmation of refund due to two prior calls. Ai hung up on me. Have to keep calling and complaining to customer service with no results and inability of Vivint to provide written transcripts or confirmations.

  

  Business Response

  Date: 08/05/2025

  Vivint Account #: S-*******
  Case #: CA-*********
  
  To Whom It May Concern:
  
  I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
  
  A Vivint representative has contacted Ms. *****, and a resolution has been agreed upon. At this time, Vivint has processed a refund of $107.17. Ms. ***** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** ****** or fax number: ***** ********, Attention Department - Executive Resolutions
  
  Sincerely,
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23669963, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/15/25 a sales rep from Vivint named ******* came to our door and "sold"us a security system. He told us we had 30 day trial for only $1.58 and could cancel at anytime. A man came to our home and installed it that afternoon. We called ******* the next day and told him we would like to cancel and return the equipment. He was at our door within 20 minutes and said just give it a little more time. On 7/23 I called the company and explained we no longer wanted their system and to come and remove it. I was on the phone for 1 1/2 hours, kept getting switched from person to another person. I kept telling them the same thing over and and over and they would not listen. ******* no longer answers my texts and I am at wits end. HELP!!!!!

  

  Business Response

  Date: 08/04/2025

  Vivint Account #: S-********
  Case #: CA-*********
  
  
  To Whom It May Concern:
  
  I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
  
  In his complaint, Mr. ******* requested full cancellation of his account and no further contact, citing delays in the cancellation process.
  
  A Vivint representative has reached out to Mr. *******, and a resolution has been agreed upon. Vivint has proceeded with cancellation within the Right of Rescission period, with no further financial obligation, and to remove Mr. ******* from our contact list.
  
  Mr. ******* may contact Vivint’s representative directly to proceed with the proposed resolution or to address any remaining questions or concerns.
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****, or fax number: ***** ********, Attention Department - Executive Resolutions
  
  
  Sincerely,
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23669071, and find that this resolution is satisfactory to me. They will be here on 8/7/25 at 4pm to remove the equipment and as long as they do this and remove ANY future financial payments from me, we are good. I also want to thank the BBB with assisting me with this troubling matter.
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hard times, but you can't stop coverage, the payment place Closed my Account, so it's a Ding, the APP, is terrible, half the time it Doesn't work.Way to over price

  

  Business Response

  Date: 08/05/2025

  To Whom It May Concern:
  
  
  
  I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
  
  
  
  A Vivint representative has reached out to Ms. ***** and a resolution has been agreed upon. At this time, Vivint has agreed to apply two free months of monitoring. Ms. ***** may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
  
  
  
  If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****, or fax number: ***** ********, Attention Department - Executive Resolutions
  
  
  
  Sincerely,
  
  Vivint Executive Resolutions

  Customer Answer

  Date: 08/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23666893, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****