Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,098 total complaints in the last 3 years.
- 2,843 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 20th of 2025 we signed up for a Vivint home security system. Shortly after our doorbell camera lost the outside audio function. After troubleshooting with tech support for over an hour, Vivint recommended sending a technician to look into the issue. On June 27th an appointment was scheduled for anytime between 8am and 12pm. No technician showed and no reason or notice was given to us. Called tech support and rescheduled for July 2nd from 12pm to 4pm. Once again, no show no call. Called support again and rescheduled for July 8th 12pm to 4pm , no show. Called. Rescheduled for July 9th 12pm to 4pm. No show again. Called support again and rescheduled for the 10th. Received a call from Scheduling Department stating the 10th will not work and rescheduled for July 15th from 12pm to 4pm. I Expressed my concerns and was told that this would not happen again and was informed that a special note would be attached to our file to indicate that this was a must show. On July 15th no show and no call. Called tech support a final time and was told that they will make sure this won't happen again and set a new appointment for July 17th between 12pm and 4pm.
After this many mishaps and zero contact from the company, I have no desire to continue with them. If the issue was addressed quickly it would be a different story. However, I have lost faith in Vivint and no longer wish to be with a company that doesn't try and help existing customers.Business Response
Date: 07/22/2025
To Whom It May Concern:?
I have reviewed the information provided by Mr. *** and appreciate the opportunity to respond. ?
In the complaint, Mr. *** has requested to cancel due to ongoing delays and resulting frustration, the customer ultimately declined to proceed with the appointment.
Vivint’s records show that the customer initially called on June 25 regarding audio issues with the doorbell camera. The scheduled service appointment was rescheduled or canceled multiple times through July 17th.
A Vivint representative has attempted to reach Mr. *** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer five free months or monitoring and to reschedule a technician to service the doorbell camera, pending account verification and acceptance by Mr. ***.?
To resolve this matter, Mr. *** may contact Vivint’s representative to proceed with the proposed resolution. Mr. *** may contact Vivint’s representative with any questions or concerns he may have.?
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** ******** *** ******* ***** ********* Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive Resolutions?Customer Answer
Date: 07/23/2025
Complaint: 23606216
I am rejecting this response because:Due to multiple missed appointments and lack of communication within less than two months of being a vivint customer. Any other business that ran this way would also see lack of customer confidence. Equipment breaks, I'm very aware of this. But when you can show up on time for an install yet not show up for several appointments this tells me customer service is not a high priority for Vivint.
Sincerely,
******** ***Initial Complaint
Date:07/15/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I woke up today to see that 19.14 was debited out of my account for Vivint. I’m on two accounts. One at **** ***** ******** and the other at * ******* ***** The address at * ******* **** has the problem. It was suspended and I chose to have it cut back on it. The problem is the panel is not connected to Vivint. I tried to troubleshoot it with Vivint on the phone. They could not. They said they needed to send a technician out. Appointment is forthcoming. My point is without it being connected to Vivint, it’s just a box. So why did I get charged? The service is not connected plum. Verbal . I need my cash refunded until system is up and running and then I’m paying for their serviceBusiness Response
Date: 07/18/2025
Vivint Account #: S-******* | S-********
Case #: CA-*********
To Whom It May Concern:
I have reviewed the information provided by Mr. ***** and appreciate the opportunity to respond.
A Vivint representative has contacted Mr. *****, and a resolution has been reached. Vivint has agreed to issue a refund of $20, which will be sent by check and is expected to arrive within 12–15 business days. Mr. ***** may contact the Vivint representative directly with any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****, or fax number: ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 07/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23603988, and find that this resolution is satisfactory to me. I await the check
Sincerely,
***** *****Initial Complaint
Date:07/14/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The sales rep lied about a Hard Pull on my credit, It has tanked my credit.
The sales rep said $2,921 which is what I signed for but the bill has came out to $3,120 which is $199 more than he said..
They have offered me a $200 Gift card to buy my Ring Doorebell camera, I got the giftcard and it doesn't work. So I called Customer Service sat and waited in line for 20 Mins and they hung up on me.
I am pissed with this situation. I would like to cancel the whole processBusiness Response
Date: 07/22/2025
Vivint Account #: ********
Case #: CA-*********
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to issue a $200 credit towards Fortiva, work with our Elite Fulfillment Team to get the gift card activated and submit feedback to our Compliance team on the Sales Representative, Ms. ****** worked with.
Ms. ****** may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****, or fax number: ***** ********* Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 07/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23597215, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:07/11/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,
I am writing to formally file a complaint against Vivint Smart Home and your representative, *******, for engaging in deceptive and unethical sales practices that resulted in our unknowing enrollment in a binding contract we cannot afford and did not fully understand.
******* came to our home and presented the Vivint system as a month-to-month service that we could cancel at any time, assuring us that we had 30 days to cancel and receive a full refund of our initial payment if we were not satisfied. He repeatedly emphasized that the agreement was not a binding contract, but merely an authorization to begin the service, with no long-term obligation. He also refused to allow us time to fully read the contract, instead quickly swiping through the pages on the tablet and insisting that it was standard procedure. He told us to “just sign here,” stating that the paperwork only confirmed our agreement to try out the service.
Unfortunately, we now realize that this was a deliberate misrepresentation. When we attempted to cancel shortly afterward, we were informed that we were in fact locked into a long-term contract with no way to cancel without severe financial penalty. Despite our attempts to reach ******* to clarify the terms he promised, he has ignored our calls and messages. The Vivint customer service team also refused to honor the terms that were verbally promised by *******.
This entire interaction was dishonest and manipulative. We feel we were scammed into a contract based on false information and high-pressure tactics, and now we are left in a financially difficult situation with a service we neither want nor can afford. This behavior is not only unethical, but may be in violation of state consumer protection laws.
We request:
Immediate cancellation of the Vivint contract.
Confirmation in writing that we owe no further financial obligation.Business Response
Date: 07/16/2025
Vivint Account #: S-********
Case #: CA-*********
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
A Vivint representative has been in contact with Mr. *******, and a resolution has been agreed upon. At this time, Vivint has applied a one-time credit of $163.38, equivalent to three months of free monitoring, in addition to the $10 recurring credit for 15 months that was previously applied to his account.
Mr. ******* may contact his Vivint representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** ****** or fax number: (**** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:07/10/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Vivint due to a service failure that has persisted for over a month. The playback feature on our security cameras has been non-functional, leaving us unable to view any recordings. This is a significant safety concern and undermines the core service we are paying for.
I have contacted Vivint customer service multiple times, spending several hours troubleshooting. Ultimately, I was informed that the issue is due to a software problem that the company is working on. A support ticket was created, but I have not received any meaningful updates or resolution.
I followed up again and, while the representative did call me back, it was at 6 a.m. just to inform me there were no updates. Since then, I have heard nothing further, and the problem remains unresolved.
Given the length of time this issue has gone unresolved, the lack of reliable service, and the poor communication from Vivint, I am requesting that my contract be voided so I can switch to a more dependable security provider.
Thank you for your attention to this matter.Business Response
Date: 07/16/2025
Vivint Account #: S-*******
Case #: CA-*********
?????? ?
To Whom It May Concern,
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** requested cancellation or resolution due to a month-long failure of the playback feature on her security cameras. Vivint’s records indicate that there is currently no work order on the account to address the DVR malfunction. However, a new Space Monkey DVR was shipped on July 15, 2025, and is expected to arrive within 5–7 business days.
A Vivint representative has attempted to contact Ms. ****** via phone and email to assist with this matter. In addition to the DVR shipment, a one-time credit of $104.28—equivalent to two months of free monitoring service—has been applied to her account to help compensate for the inconvenience. Vivint is also happy to schedule a complimentary technician visit for a full system diagnostic and performance check, pending account verification and Ms. ******’s acceptance of the proposed resolution.
To move forward, Ms. ****** may contact Vivint’s representative directly with any questions or to proceed with the resolution.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****?or fax number: ***** ********* Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive ResolutionsCustomer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23583324, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:07/10/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was overcharged for equipment.
I've had to call the business several times to complete initial installation.
Support has been terrible.
I want to discontinue service and be fully refunded.Business Response
Date: 07/18/2025
Vivint Account #: ********
Case #: *********
To Whom It May Concern:
I have reviewed the information provided by Mr. ********* and appreciate the opportunity to respond.
Vivint's records show that Mr. ********* was scheduled to have an Outdoor Camera Pro Gen 2 with a spotlight, along with four Smoke and CO Combo Detectors installed. However, only two detectors were installed during the initial visit. During a subsequent technician appointment, the spotlight was intended to be downgraded and the camera relocated. It has since been noted that both the camera and spotlight are no longer present at the residence.
A Vivint representative has reached out to Mr. ********* and a resolution has been agreed upon. At this time, Vivint has agreed for a Vivint Representative to contact the technician to confirm the removal of the camera and spotlight to initiate a downgrade. A Vivint representative will also coordinate with our back-end teams to schedule the earliest appointment for confirmation of the Smoke Detectors and four months of monthly monitoring will be applied to the account Mr. ********* may contact Vivint’s representative directly if there are any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** *****, or fax number: ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 07/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23581583, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:07/10/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 3, 2025, Vivint installed a home security system at my residence. Since installation, the system has failed to operate as promised. The Smart Hub panel would not connect to our mobile devices for over a week, and the doorbell camera malfunctioned shortly after setup, requiring replacement.
Within the first week, the smart door lock also began to malfunction. When I reached out for support, Vivint provided little to no troubleshooting and moved on from the issue quickly. Instead of diagnosing or repairing the lock, the representative said it was “broken and needed to be replaced” without assessing the cause. Immediately after, they began trying to sell me a new smart thermostat — shifting focus from support to upselling. This approach further undermined confidence in the system and the service.
I contacted Vivint support multiple times to resolve these problems, but responses were delayed, inconsistent, and ineffective. As a result, the system has not delivered reliable service, and I initiated a cancellation request based on performance failure.
Additionally, I have concerns about the sales process. The representative rushed the agreement during a sensitive family situation, making us uncomfortable and limiting our ability to review key contract term, including cancellation procedures and length of commitment. This lack of transparency influenced my decision.
Since beginning the cancellation process, I have requested that all communication be handled via email. Despite this, I have continued to receive phone calls from Vivint representatives, including one from the Executive Resolutions Team, directly ignoring my stated preference.
At this time, I am requesting full cancellation of my contract without penalty due to equipment failures, poor service, and misrepresentation during the sales process. I have made a good-faith effort to resolve the issue directly with Vivint and am now seeking assistance through the BBB to bring this matter to a conclusion.Business Response
Date: 07/17/2025
To Whom It May Concern:?
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond. ?
In the complaint, Mr. ****** has requested to cancel the account due to system issues
Vivint’s records show this account is outside of the Right of Rescission
A Vivint representative has attempted to contact Mr. ****** via phone and email to assist with this matter. After reviewing the account, Vivint is prepared to schedule a technician at no cost and apply three free months of monitoring, pending account verification and Mr. ******’s acceptance.
To resolve this matter, Mr. ****** may contact Vivint’s representative to proceed with the proposed resolution. Mr. ****** may contact Vivint’s representative with any questions or concerns he may have.?
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** ******or fax number: ***** ********* Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive ResolutionsCustomer Answer
Date: 07/18/2025
Complaint: 23580275
I am rejecting this response because:Although I appreciate Vivint’s reply, their proposed resolution does not address the core concerns raised in my complaint.
This situation is not just about a few technical issues or billing adjustments. It’s about a service and sales experience that was deeply flawed from the beginning. The system has been unreliable, support has been dismissive, and most importantly, the initial in-home sales tactics were extremely aggressive and inappropriate. My wife and I felt pressured into signing up while trying to care for our newborn, and the representative made it clear he would not leave or complete setup unless we were both present and engaged the entire time. This created unnecessary stress and felt like a forced situation, not a voluntary or informed decision.
Despite these early red flags and the continued issues with the system, Vivint has declined to allow a cancellation or return, citing policy while ignoring how the policy was entered into. I am more than willing to return all equipment if that helps resolve the matter fairly.
I respectfully reject Vivint’s offer and continue to request a full release from both the monitoring contract and equipment payments based on the following:
Persistent, unresolved system failures
Poor follow-up and customer support
High-pressure, intrusive, and manipulative sales tactics used during the setup process
If Vivint is unwilling to take responsibility, I will pursue additional action through the FTC and the Alabama Attorney General’s office.
Sincerely,
***** ******Business Response
Date: 07/22/2025
To Whom It May Concern:?
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond. ?
In the complaint, Mr. ****** has requested to cancel the account due to system issues
Vivint’s records show this account is outside of the Right of Rescission
A Vivint representative has attempted to contact Mr. ****** via phone and email to assist with this matter. After reviewing the account, Vivint is prepared to schedule a technician at no cost and apply three free months of monitoring, pending account verification and Mr. ******’s acceptance.
To resolve this matter, Mr. ****** may contact Vivint’s representative to proceed with the proposed resolution. Mr. ****** may contact Vivint’s representative with any questions or concerns he may have.?
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** ******or fax number: ***** ********* Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive Resolutions?Customer Answer
Date: 07/23/2025
Complaint: 23580275
I am rejecting this response because:
Vivint has responded with the exact same message as before, without addressing any of the core concerns raised in my previous rejection. Their repeated response completely ignores the aggressive sales tactics, ongoing technical issues, and my willingness to return the equipment for a fair cancellation.
This is not a genuine attempt to resolve the matter. At this point, I have exhausted all efforts to work with Vivint directly and through the BBB process. I will now be pursuing formal complaints with the Federal Trade Commission and the Alabama Attorney General’s Office for deceptive and predatory business practices.
Sincerely,
***** ******Initial Complaint
Date:07/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint security representatives asked very personal questions about where we work and about our current security system. They continued to try enter our home after being denied multiple times.Business Response
Date: 07/15/2025
I have reviewed the information provided and appreciate the opportunity to respond.
A Vivint representative would be happy to reach out and add you to our Do Not Knock list once provided with a phone number or email address we can reach you at.
If you have further questions or concerns
regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** ****** or fax number: ***** ********* Attention
Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:07/09/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got equipment from vivint smart home and I have had their customer service help and I've have technicians out here trouble shooting problems i have been having with there faulty equipment and I tried canceling my contract for faulty equipment and they want me to pay off all of the equipment cost to cancelBusiness Response
Date: 07/16/2025
Vivint Account #: S-********
Case #:CA-*********
?????? ?
To Whom It May Concern,
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
In his complaint, Mr. ******* requested cancellation due to malfunctioning equipment.
Vivint’s records indicate that Mr. ******* has a buyout promise package (BOP), and the trial period for his Vivint Smart Home system ended on April 28, 2025. On May 15, 2025, a Smart Home Professional completed a service visit, during which a smoke combo device and one Outdoor Camera Gen 2 were replaced.
A Vivint representative has made multiple attempts to contact Mr. ******* by phone and email to assist with his concerns. After reviewing the account, Vivint is offering the following resolution options, pending account verification and Mr. *******’s acceptance:
1-Full System Diagnostic – To evaluate equipment performance, troubleshoot issues, and determine whether the home is unserviceable.
2-Monitoring Credit – A one-month monitoring service credit to help offset the inconvenience experienced.
If Mr. ******* would still like to proceed with cancellation, he may choose one of the following options:
3-Pay off the Fortiva Line of Credit in full and cancel without early termination fees.
4-Or cancel with early termination fees while continuing to make payments on the Fortiva Line of Credit.
To resolve this matter, Mr. ******* may contact his Vivint representative to proceed with one of the proposed options. He is also welcome to reach out with any questions or concerns.
Sincerely,
Vivint Executive Resolutions?Initial Complaint
Date:07/09/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/28/25, a salesperson by the name of Mohammed came to my house at minimum of three times that day (one of the times being after 9PM) to sell your company's service. My husband articulated to him I, being the homeowner, did not want to switch from my current home security company. I called your company on 6/28 to ask that his visits stop, then was told to email 1Stop, which I did. Now, I have an aggressive salesperson who continuously calls my phone trying to sell me your service.
I want this company to take my information out of its system and to leave me alone. I will never switch to this company based on the aggressive sales tactics. NO means NO.Business Response
Date: 07/15/2025
Vivint Account #: S-*******
Case #: CA-*********
????? ?
I have reviewed the information provided by Ms. ************** and appreciate the opportunity to respond.
In her complaint, Ms. ************** expressed concern about repeated, unwanted visits from a Vivint representative and requested no further contact.
A Vivint representative has attempted to reach Ms. ************** via phone and email to assist with this matter. Vivint has added her phone number and address to our Do Not Contact list to ensure she no longer receives outreach from our team.
To resolve this matter, Ms. ************** may contact Vivint’s representative to proceed with the proposed resolution. Should she have any questions or concerns, she is welcome to reach out directly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ****** ***** ***** ** ******, or fax number: ***** ********, Attention Department - Executive Resolutions?
Sincerely,?
Vivint Executive ResolutionsCustomer Answer
Date: 07/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23575557, and find that this resolution is satisfactory to me. As long as my information is taken out of your system, and no more contact will occur, I am okay with the case being closed.
Sincerely,
***** **************
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