Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,122 total complaints in the last 3 years.
- 2,857 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made an agreement with a door to door salesman in approx. May or June of 2022. Attempted to cancel 3 days later because I found that i could get more equipment for the price if i went through their website. (I was told I had 30 days to cancel in person but in writing it said i actually had untill midnight of the 3rd day). I offered them a compromise on the phone that would satisfy me and keep my contract. They accepted. I initially asked them for 3 additional pieces of equipment at no charge, they countered with the 3 additional pieces at a discount and then my final counter was to drop 1 of the pieces and just get 2 of the pieces of equipment and they agreed and said it would cost just an additional $18. I accepted the offer, however a week later on the day i was to receive my new equipment, I instead had a transaction of approx. $349, WELL more than i had agreed to. I then called to resolve this egregious error and was informed that it would take a week to obtain the audio transcript of my phone conversation. I gave them the name of the employee and their badge number so that there was no confusion. Fast foreward a week later, no phone call. I gave it 2 additional days. When i called back 9 days later, I was told that they had not yet obtained the transcript from my phone call and they were elevating my case to top priority and i would be getting a call back as soon as possible. Well, here we are WELL over a month later from that conversation and have gotten no phone call about my issue. only a "courtesy call" to see how i am liking my service. As of this message i have currently been on hold waiting for a supervisor for 1 hour and ******************************************************************************************* just go away. All i want is my money back. I am more than willing to let them keep the $18 I agreed to pay but i would like the difference put back into my account. An unauthorized transaction like this should be considered THEFT!
Business Response
Date: 08/15/2022
August 15, 2021
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17678491
Complainant: ***** Atteberry
Vivint Account #: *******
Date of Agreement: May 24, 2022
To Whom It May ***************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
In his complaint, ********************** explains that he was told to only pay $18 for additional equipment as a compromised to keep his contract. He further explains that he was then charged $349 instead. ********************** desires a refund.
Vivints records indicate that a refund in the amount of $327.56 is being sent back to the credit card ending in ****. ********************** would receive this refund within 5 business days and Vivint apologizes for any undue delay in this process.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in 2020 I saw a special promotion to add a Vivint doorbell camera. I knew the equipment would be worked into the monthly payment, but the sales pitch was that this would lower my monitoring ****, making the doorbell equipment payment + monitoring equal to what I had already been paying. The catch that I understood was that I was locked into paying for monitoring as long as I had an outstanding loan balance. Should I wish to cancel, I would be responsible for paying off the doorbell camera first. The sales pitch was incredibly misleading. I have continued to pay my standard $55/month, but the equipment loan of $16/month was added on. Vivint did not make clear that they were also locking me into a contract separate from the loan. Before I was on a cancel anytime basis, but now I'm locked in until ****, even if I choose to pay off the doorbell cam. To get out completely, I have to pay almost $500 for the remaining balance on the doorbell + $1600 for the remaining months of the contract. Everything about this was misleading and ended up not being exactly what was advertised. Of course now, almost 2.5 years later, I don't have the ad for the original offer. In addition, when I try to view the documentation on the website, all I get is an error message.Business Response
Date: 08/15/2022
August 15, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17678280
Complainant: ***************************
Vivint Account #:*******
Date of Agreement: 11/14/2014
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ******** account and loan without penalty. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/30/22, a vivint sales rep came to our home selling the security system. My husband and I decided to purchase. However, we did not finance. We purchased system outright. The sales rep in our home called (2) separate departments to get the price. We were quoted $2650. The system was installed same day. On 7/31/22 we woke up to a bank charge of $3,754.00 plus and $86 charge from vivint. After calling (On 8/1/22) and finally getting through customer service rep stated that my sales rep had 48 hours to respond to the email that was sent or we would automatically be granted the price of $2650 My sales rep called same day to comfirm the price of $2650 and the account was noted along with the actual conversation of the sales rep and Vivint customer service. I called back a few days later to check the status of the difference that was supposed to be refunded and find out my case was closed. No refund in sight. Customer service rep told me I need to downgrade equipment to get a cheaper price. And transferred me to the loyal customer department. That person then told me the $3,754 was the correct amount according to the equipment that was purchased. He totally refused to look at the notes on my account from previous conversations or did not even reach out to my sales rep for another confirmation. My sales rep is on recording (that a vivint agent took) stating that the price should be $2650. I asked to be transferred to the cancellation department and he refuse to let me cancel by saying I won't get my money back. Once again my sales rep quoted we have 30 days to cancel for a full refund. We want to cancel 7 days into the contract. Sound like a bunch of scammers to me. I just want my money. No explanation, no apology. My money and my money only. I do not do business with crooks. Everyone reading this please stay away from this company. Don't let them fool you by saying they are number 1. They are only number 1 is stealing our hard earned money. Stay with ***!!!!!!!Business Response
Date: 08/15/2022
August 15, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ****
Vivint Account #: *******
Date of Agreement: June 24.
To Whom It May Concern:
I have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. **** and a resolution has been agreed upon. At this time, Vivint has agreed to provide a refund of $1167.17. Ms. **** can expect to receive her refund in the next 5-7 business days. Vivint is also currently working with Ms. **** to have the remaining equipment installed. Ms. **** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once I receive the refund stated. I have spoken to many individuals that have also told me the same thing and 5-7 business days later no refund. This has been going on for 3 weeks now. Let’s see if I get a refund this time. I would like to keep this case open to ensure Vivint holds up their end of the bargain in providing me the refund and scheduling the reminder of the equipment for installation. I hope they are not lying to me once again. Thank you
Sincerely,
****** ****Initial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother has been duped and lied to . The salesmen from vivint explained to her she had a week to cancel . Apparently it was 3 days . Her verbally authorized that to promote his sale . We called vivint to cancel and the said it was only 3 days and we were a day late . They are trying to charge me ***** to cancel ! This is outrageous I am going to try to have it settled here if not I will go to the news and media .Business Response
Date: 08/12/2022
August 12, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE:****** ****** Consumer Complaint Case #: 17674381
****** ****** ****** ****** ****** ******Complainant: *******************************
****** ****** ****** ****** ****** ******Vivint Account **************** ****** ****** ****** ****** ******Date of Agreement: N/A
****** ****** ******
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.******
In his complaint, **************** states that his mother was given a seven (7) day right of rescission period. **************** states they called on the fourth day and were told they had a three (3) day cancellation period. **************** desires cancellation of his account without penalties.******
A Vivint representative has reached out to **************** in order to assist. Vivints representative was unable to locate an account with the information provided. **************** may contact Vivints representative directly in order to confirm the information and proceed with assistance. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.******
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,******
Vivint LegalInitial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an account for Vivint that has existed for 5 years. The security equipment has been paid for and I am no longer under any contract or payment plan with Vivint. I have been trying to cancel this service for 3 weeks now in an attempt to cancel prior to the next billing date of August 5th. Cancellation cannot be done online or via online chat; Vivint requires a phone call during weekday business hours. My wife and I have both spoken to customer representatives who will not cancel the service and have continued to try to convince us to keep the service, which we do not want. When I called they required me to verify with the company that provided the equipment that the account was paid off, but that line was unavailable due to technical issues. When my wife called the next day they were unable to give the "confirmation" that Vivint said it required. When she called back the next day because I was at work and unable to, they refused to discuss it with her because they said it had to be me because the account was in my name. Obviously, the previous day when I spoke with them they wouldn't cancel it for me either, and had records of the attempt to call and make the cancellation. We have been going round and round with this company trying to cancel an account and they essentially are refusing to do so. Customer representatives have not allowed me to speak to someone more senior, but instead have insisted that everyone will give me the same information. We are very frustrated as this service hasn't worked properly in nearly two years, the equipment has been broken and repairs made lasted only a couple of days before it quit working again, and now that we are able to cancel Vivint just will not allow us to cancel the service. It seems like they train their representatives to frustrate the customer as a strategy.Business Response
Date: 08/12/2022
August 12, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17672366
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: August 5, 2017
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and spoke with **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the account effective August 3, 2022, and provide a refund. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was getting charged for late fees due to their error on their end. I finally realized what they were doing and called them on it. I never had any issues with my credit card and for some reason their system stopped charging me back in Feb or April. They have been charging me ***** a month and continue to do so. I calle and they were supposed to be refunding me back in June and I have yet to get a ***** refund. I want a refund so I can cancel my account and establish business elsewhere. The case number is CA-*********Business Response
Date: 08/12/2022
August 12, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17671569
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 2/2/2021
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In her complaint, ************ explains that she has been mistakenly charged late fees on her account since April. ************ requests a refund of these fees.
Out of goodwill, Vivint has issued a refund of $50.00 to ************ which should be received within **** business days.
However,it should be noted that Ms. ***** account has continued to carry an overdue balance since April 2022. A representative from Vivint has contacted ************ via email and provided her with a picture of her account activity. If ************ has any questions or concerns, she may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *********************** on July 10 2 gentlemen come to the house to talk about Vivint. We talk about how they didnt need cable to use the cmaras or the internet to keep working and how they were the number one in the world and explain about the cmaras but they didnt tell me about the time I need to keep the service to cancel them. I call to cancel they said I couldnt cancel the service I explained that I wasnt able to be in 2 different contacts and they didnt want to cancel I dont want their services I was with cpi and I explain that to Vivint and they refuse to cancel the services I have to try to explain my self more than one time and they dont want to hear me. I cant be compromised with 2 companies am with cpi and Vivint they don't let me cancel I need to speak with the owner maybe he will understand the rules more than his employeesBusiness Response
Date: 08/12/2022
August 12, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17670034
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: July 9, 2022
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that she has two (2) alarm companies at this time and her previous provider would not allow her to move to a new provider. ******************** states that she has requested that Vivint cancel the account, but she has not been able to. ******************** desires cancellation of her account.
A Vivint representative has reached out to ******************** via email in order to assist. Vivints representative is willing to assist with the cancellation of ******************** account. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ******************** signed a Purchase and Services Agreement on July 9, 2022 with an initial term of sixty (60) months. Vivints records show that Vivint offered a buyout to assist ******************** in paying off her previous provider to enable switching to Vivint. Vivints records indicate that ******************** provided the buyout amount and a gift card has been sent to ********************. Vivints records indicate that ******************** contacted Vivint on July 27, 2022 about cancellation of her account outside of her right of rescission period.
Vivints representative is willing to assist ******************** with cancellation. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/18/2022
Complaint: 17670034
I am rejecting this response because:I have try to cancel and they are trying to charge me with all the money when I been trying to cancel it and they are forcing me to pay it when I already had CPI. If you could help me please
Sincerely,
***********************Business Response
Date: 08/24/2022
August 24, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17670034
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: July 9, 2022
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her rebuttal, ******************** states that she is being asked to pay off her account in order to cancel. ******************** requests assistance.
A Vivint representative has reached out to ******************** via email in order to assist. Vivints representative is willing to assist with the cancellation of ******************** account by retrieving the equipment and refunding the payments that have been made. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter and to schedule an appointment.
Vivints records show that ******************** signed a Purchase and Services Agreement on July 9, 2022 with an initial term of sixty (60) months. Vivints records show that Vivint offered a buyout to assist ******************** in paying off her previous provider to enable switching to Vivint. Vivints records indicate that ******************** provided the buyout amount and a gift card has been sent to ********************. Vivints records indicate that ******************** contacted Vivint on July 27, 2022 about cancellation of her account outside of her right of rescission period.
Vivints representative is willing to assist ******************** with cancellation. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company ended up giving us approx. three different contracts. The only contract with all signatures on it has on as a month to month customer. When they offered to upgrade our services they did not inform that would effect the terms of the contract 9month to month) now they are saying this upgrade placed ****** contract we cannot cancel at the end of a given month. We want the initial contract agreement as they did not disclose to us that those terms would be changed nor did we sign for those terms to change.Business Response
Date: 08/12/2022
August 12, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17668891
Complainant: ****** Boles
Vivint Account #: *******
Date of Agreement: July 7, 2014
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the account and waive any remaining fees associated with the account. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had Vivint for about 4 or 5 years. The last 2 1-2 years the system does not work. I have had countless complaints that I can not set the alarm. Techs have come out and a few days later the same issue. They say its ok to set the alarm, when I do it goes off by itself. The police have come out a few times while I am at work. I continued to make complaints to Vivint. Two months ago, another tech comes over. Checked sensors and told me it was ok to set. I set it, left to work and it went off twice. The police warmed me that I would get fined the next time this happens. So, again I stop setting the alarm. I have tried to cancel along with my father ***************************** who initially got the system, but all payments come out of my account. Now we are being told that in order to cancel, we have some kind of loan to pay off. So, I have been making all those monthly payments for 2 1-2 years for an alarm I can not set or use. I have asked repeatedly to cancel and not take any more funds out of my account to no avail. They have taken all this money for free. No service, the system has not worked in years and on top of that they want more money to cancel when they already got all that free cash. I need to recoup some of my money, get this equipment out of my house and get an alarm in my home that works. **************** people are horrible and could care less.Business Response
Date: 08/09/2022
August 9, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17668148
Complainant: *********************************
Vivint Account #: *******
Date of Agreement: August 23, 2017
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In her complaint, ********************** states that she and her father signed up for services in 2017. ********************** states that she has experienced unresolved equipment issues since 2020. ********************** states she contacted Vivint to resolve the issues, but they would return. ********************** desires cancellation of her account, a refund, and the equipment returned.
A Vivint representative has reached out to ********************** via email in order to assist. Vivints representative is willing to cancel ************************ account without penalties upon ************************ confirmation. Vivints representative is also able to refund $300 to the checking account on file as a courtesy. ********************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ********************** signed a Purchase and Services Agreement on August 23, 2017 with an initial term of sixty (60) months. Vivints records indicate that ********************** received equipment financing with Vivint at this time as well. Vivints records indicate that ********************** contacted Vivint in December 2020 about sensor issues she was experiencing. Vivints records indicate that Vivints representative attempted to schedule a technician to come to ************************ home at this time, but the call ended prior to the appointment being scheduled. Vivints records indicate that ********************** contacted Vivint again in November 2021 about this matter and a technician came to ************************ home. Vivints technician indicated that the sensors batteries were dead and the covers were loose. Replacing the batteries is a customers responsibility normally to ensure that the system is operating. Vivints technician replaced the batteries and secured the sensors. Vivints records indicate that ********************** contacted Vivint in February 2022 and another technician came to her home because the panels power was not connected. Vivints technician indicates that the outlet that the panel was connected to was not functioning and the technician connected the panel to a new outlet.
Vivint agrees to the above resolution as a courtesy. ********************** may contact Vivints representative directly if she has any questions or concerns regarding this matter as well as to confirm the cancellation.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently had Vivint Security installed in our home for a week trial period. When we tried to cancel they then told us it was only three days and wont let us cancel u less we pay off the equipment 1700$. The paper that states that date was never signed and they refuse to allow us to cancel.Business Response
Date: 08/11/2022
August 11, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17668191
Complainant: ***** Ament
Vivint Account #: *******
Date of Agreement: July 23, 2022
To Whom It May ***************** have reviewed the information provided by ************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ************** to resolve her concerns. ************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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