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Business Profile

Security Systems

Vivint Smart Home

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivint Smart Home has 6 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 2,763 Customer Reviews

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    Review Details

    • Joey A

      Date: 10/15/2022

      I used to have nothing but great things to report about Vivint but clearly they do not hold their end of their policies. I moved and was not able to install their security camera system in the new home I was renting in a different state I had move to. Originally they stated that all would be well as long as I continued to pay my loan for the equipment and that I could resume services once I had my one place again or rented in a home that allowed me to install the security system. Lies all lies. Worst business ethicsthese crooks continue to attempt to charge me for services!

    • Elizabeth C

      Date: 10/14/2022

      I had Vivint at my home for several years. When My husband and I moved out of state 2 years ago, I called to have it disconnected. I was told it had to be in writing, so I mailed in my request. After looking through my bank statements, I noticed I was still being charged for it. When I called about it, they said they had nothing on file, and since I had no proof that I sent it, it never happened. Even though they have a record of the phone call I made telling them we were moving. $1200 taken by these crroks.

    • Jessica D

      Date: 10/14/2022

      Terrible!! My thermostats do what ever they want! The company will not help at all.. terrible terrible company!! I am fighting them now for a full and complete termination of my service I can not believe I was such an idiot and fell for this poop!!! I am so disappointed in all of this. Read reviews and do your research before you get stuck like all of us.

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