Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vivint Smart Home has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
• 

  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
• 

  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

• 

  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

• 

  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromDarryl R

  Date: 08/26/2024

  1 star
  STAY AWAY. I have been trying to cancel my service since May 2024 and I'm still getting the runaround, all while they keep billing me for a service I don't need anymore.Every phone call results in the continuous unwanted sales pitch.I'm told that it takes 30 days to cancel service, in the meantime still billing. Well its been over thirty days.I had been with them since they purchased the previous company (****, 14 yrs or so), I wish I had the foresight to see the trouble this company is.Customer service is a joke, they tell you one thing and do another. I don't know if it is the language barrier or just company policy to just try and sell, sell, sell.Just remember STAY AWAY. And good luck to all those that want to cancel service, hopefully yours will go pleasantly.I had to leave a star rating of at least 1, I wish I could leave it blank.

• Review fromAbel S

  Date: 08/26/2024

  1 star
  I have been paying Vivint since 2022 for equipment and services that I have been unable to use. The salesman who signed up my account explained that this was a service I could cancel anytime. But when I needed to cancel in 2023 due to a move to another address where I could not take the system, I was informed I could not cancel the service, and could not return the equipment and my only option was to pay a remaining balance or continue making the monthly payments. Vivint does not care about you or your homes security. They seek to send their part time sales force door to door in an attempt to lie and scheme and tell you whatever you need to hear to sign up for their service and then continue collecting your money. All of the devices I purchased, which I do not even have access to today, could be bought cheaper from a big box store and installed with no strings attached. Vivint is charging an exorbitant markup on devices and holding you the consumer responsible for paying for them.

• Review fromDaniel E

  Date: 08/26/2024

  1 star
  The worst company to get security system from they said we had 30 days to try it out and if we didn't want the cameras we could return it within that time frame and that was a lie I called this guy named ***** whom sold them to me and had a bunch of excuses like there sales team they are a joke

• Review fromRobert W

  Date: 08/26/2024

  1 star
  Obviously Vivint needs to be put out of business. The salesman comes late in the afternoon and makes Vivint sound so great over CPI. He talked so fast and smooth to us as 65+ year old citizens. We have called 3 times over a 30 day period to have them remove the equipment. It's hard to understand the people over the phone, all we want is for them to remove what is installed and drop this whole thing. We don't have the full system that was introduced to us. ******* has already sent a bill out to us for $4000 with payments of $66.67 and another one for $115. They make you think you're getting a good deal with only one payment of $66.67 per month but that's not for the service, that's just for the equipment. Sales **** only lie. Please don't be hooked into this company. I wish we had looked at these reviews before we got tucked in.

• Review fromYolanda A

  Date: 08/26/2024

  1 star
  What has happened to this company? I will assume that the management team changed. Therefore, customer service is not a priority. The new Vivint has horrible customer service. In fact, I have been on hold over an hour as I am writing this review. Unfortunately, they can't seem to answer simple questions nor can they tell the truth when you call. Nonetheless, we cancelled our account and all of sudden no one knows anything about the letter that they acknowledged receiving. I will be sharing this with every Vivint customer that I know. We have been with them since 2008, but never again.

• Review fromsharon u

  Date: 08/25/2024

  1 star
  Were in the middle of lawsuit, ***** and Mosaic and Vyvue,We were told we only have one monthly bill of 198. We still have our current electric bill of $95-$100 now they want the loan of 198, the distribution generation only saves may be $18-$28 off of our electric bill. We only have 23 panels ****** ad showed on their app. We need a 34 panels later. They want to start debt in our account now it took a year with the BBB to get this going and now theres still their money I guess well see them in court.

• Review fromShannon H

  Date: 08/23/2024

  1 star
  Worst customer service ever: they installed a system at my business and refuse to let me add my business name to the account. They say they dont install at business and you need a persons name. They refuse to add it and show I am the owner and I pay the bill for 5 months. Total disrespectful customer service.

• Review fromShaVonne F

  Date: 08/22/2024

  1 star
  I have nothing but horrible experience with Vivint. The sales man was a liar and only trying to win a trip to ******. He comes late in the afternoon and on a weekend, really friendly and seems like he wants what is best for your family. But then you dont read through the 32 page contract on the iPad bc he has already been there for two hours!!! . They drilled holes in my brick and my walls. The cameras are always off line and the only way to fix or trouble shoot is for you to be home. They do not send technicians out after 5. The price of equipment is outrageous. **************** *****. And you only have 3 days to cancel but we were told 30. Would recommend buying ring camera over dealing with Vivint!!!!

• Review fromMiracle M

  Date: 08/22/2024

  1 star
  I had to literally get out of my element today with these uneducated people they have no knowledge of what they are doing repeatedly getting transferred to other mother ******* and you cant understand what the h*** they are saying the stutter like s*** when you ask them a question. This company has already been sued multiple times I shouldve looked at the reviews before jumping on the security system they are stealing money telling me I havent made a payment since November how the h*** I am never late on my bill the supervisor even sent me an invoice of all my payments going through and then the billing department lies and twisting words around I cussed them the f*** out fr this is ridiculous VIVINT NEEDS TO BE SHUT DOWN AND ALL THE CUSTOMERS REFUNDED

• Review fromRebekah D

  Date: 08/22/2024

  1 star
  This company is out to take your money and only to take your money. They have poor performance across the camera and app service and to get help with this they want to charge you more and more money. Its cheaper and more convenient to buy cameras from Amazon and ****** than to use this service. AVOID AT ALL COSTS. We also tried to cancel this service so many times and they insisted on demanding that we perform so many tasks before they would cancel our service and continue to charge us without a refund. Demand documentation and proof that they are doing what they say they are doing. Don't get off the phone until you have documentation of what you need and discussed.