Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

Review Details

• Review fromColin S

  Date: 09/11/2024

  1 star
  I wish I could give them a negative 5 stars. This is a horrible company who hides behind their contract when they have faulty product. In the 4 months since I got their system I have needed 3 door sensors replaced. I have to be on the phone for over an hour. I paid for product service warranty. They want me to pay $100 for a technician. I self installed the sensor once, had to be on the phone for 45 minutes to have a tech come back out days later. Our keypad malfunctioned and causes our alarm to trigger. They promised to either send a technician or send a box. Neither of these happened. Multiple instances my system has been below full function and no attempts are made to make it right. My bill has not changed either. Instead I have a brick of useless material on my wall. Stay far, far away from this company. Save yourself the money and buy a Ring system, self install, and pay half the price for monitoring.

• Review fromNate E

  Date: 09/11/2024

  1 star
  I live in ******** **. I have a no solicitation sign at clear eye level. Usually when someone ignores it I make note to never use their business but let them know I understand they are just doing their job, no hard feelings. Vivint needs to check on how the Reps are being trained in this area. I was treated extremely poorly by the **** I asked to see his solicitation permit after he started insulting me. (as required to carry by law here in ***** though admittedly almost no-one does) Instead of providing it he ran away and shouted "go back to school, maybe then you'd understand I'm trying to help". It's a great one liner if his goal is to drive away customers and destroy the company reputation. A very bad first impression and not a good way to grow a business.

• Review fromGary W

  Date: 09/11/2024

  1 star
  Worst company ever!!! I want my money from the last 8 years back. Ever since I had outdoor cameras installed I have nothing but problems. They send technicians who are always late or don't show up after I miss work ti accommodate them. Their solution is upgrade and get locked into another contract. We'll now I am out of the contract and am having issues again and have spent 5 hours on the phone they can't figure out my locks. After they hung up I spent 15 mins and got them to work how I was explaining to them. Their customer service is a joke and they charge X amount of money and you don't get the service you pay for. POTENTIAL CUSTOMERS BEWARE. If I ever find out that they have a class action lawsuit about any of this you bet I'm jumping on.

• Review fromBear H

  Date: 09/11/2024

  1 star
  I'm extremely disappointed with Vivint. By the time you read this, it might already be too late because once their sales **** are in your home, there's no time to do proper research. Theyll open a line of credit for the equipment (around $4,000) unless you can pay upfront. The problem is, they approve you for just enough to cover the equipment, maxing out your credit and severely hurting your credit score due to high utilization. For example, my score dropped from 726 to 645an 81-point drop!There are no pros to this service. The equipment is overpriced compared to other security systems, and Vivints system is unreliable. We had it installed for 11 days, and it kept triggering false alarms. Although they installed it the same day, it took them a week to remove the equipment after we canceled. Everything about this company feels predatory and unethical.

• Review fromKathy S

  Date: 09/10/2024

  1 star
  We have been a Vivint customer for many years. As our equipment aged, we called to have the equipment serviced a few years ago. The service man came out, said he fixed the equipment, but it was never fixed. We continued to pay the bill. A few days ago, my husband called to cancel our service since it didn’t work and we were still paying the bill. He was transferred to the customer loyalty department where the representative offered to lower the bill and upgrade our system for a 5 year commitment. My husband went over the sensors and other equipment we currently have with the representative. He told my husband this offer would be completely free.
  Today the technician came out and some of the equipment could not be upgraded because it is no longer supported. He offered alternatives. He said we would be charged $300 on our next bill for the alternatives. My husband and I spent almost three hours on the phone today with various representatives of Vivent explaining what happened and repeatedly asking for someone to just listen to the recorded call and what was offered. No one would listen and just repeatedly told us how much equipment we were getting for $300. One person offered us $50 off which is insulting and just more not listening to what was originally offered. At the end of the three hours we ended up telling them to come get the new equipment and put our old equipment back in. Our bill is to be restored to the previous higher amount and the five year commitment dissolved. Our intent at this moment is to cancel when this is completed. I am very disappointed in the lack of service from

• Review fromDrew S

  Date: 09/10/2024

  1 star
  Used a fraudulent signed contract to keep me in an obligation for 5 years. I never signed another contract. I remember staff upgrading an a panel but was never told about another obligation. I will effectively end contract in May 2025 since they are enforcing a "in question" contract. In my opinion, please do your research prior to getting involved with this company.

• Review fromShawnette M

  Date: 09/10/2024

  1 star
  I canceled services in July 2024 due to a job relocation to **. **********. I am currently continuously getting calls from employees insisting on reading a script regarding an account I no longer have for payment.

• Review fromCarmen G

  Date: 09/10/2024

  1 star
  Constantly having to reboot camera to work! Doorbell sometimes randomly goes off! Just the worst!

• Review fromChristian C

  Date: 09/10/2024

  1 star
  I have not nor ever will buy Vivint. I lived at a rental community in ** and moved away a year ago. I just received a bill in my name and phone number for an account that they allowed someone to open with no ID verification because I do not know the current resident. When I called customer service they are going to say there is nothing they can do to remove my information from the account because I cannot verify the security information on the account. After a little research, I found that the company already went through a class action lawsuit for violating the Fair Credit Reporting Act and opening accounts under customers without their authority. Sounds exactly like what they did with me. I will be following up with a lawyer regarding their unlawful criminal activity.

• Review fromDonna J

  Date: 09/09/2024

  1 star
  In June 2023 I notified them of cancellation of my account. In November of 2023 they began fraudulently charging me again without notification or permission I have been charged monthly since then (today is 9/9/24)I have sent requested emails without response I have been on the phone with them **************** I called AGAIN. They claimed I am paying for equipment. My equipment is from a totally different company. Once again, I was pushed to get off the phone "Due to a 12 business day wait on requests". I refused to get off the phone until a refund was processed for the past ******************************************************************************* I have 0 faith that charges will stop.