Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  

Review Details

• Review fromSheri S

  Date: 09/17/2024

  2 stars
  I wanted the system. It seemed affordable. I wanted a day to think it over in my budget, the salesperson was nice enough, but managed to pressure me into it. Free install. Good financing available. So, for a roughly thousand dollars worth of equipment, I find I'm being charged ******* I called I asked I'm told there's an install fee. 3 of us were told otherwise, but, that point aside- ******* install fee? Never got an answer from vivint only an offer to reduce payments 15 a month on 2 years. I wanted cameras window sensors and doorbell. I can live with the co sensor but not sure on the thermostat. I guess I'm cancelling. That's a large install fee for an I could have done it

• Review fromKarlina J

  Date: 09/17/2024

  1 star
  I have been trying to cancel my subscription and they will not allow me to! The technician lied to me and told me that the vintage was the length of time to pay the equipment, not the actual service itself. I never heard of a company forcing you to stay with them for 5 years! I am financially struggling and asked to cancel. I can't even remove my card as a payment method at all. I called customer service 3 times. They offered a few months free which I accepted for now. My app kept saying $0 owed and I got charged the entire $52!

• Review fromJohn P

  Date: 09/16/2024

  1 star
  This company sells you faulty equipment and then refuses to send a *** out to fix or ***lace. Instead you spend hours of frustrations being passed around and placed on hold for the system to continue to malfunction. They have zero customer service or accountability and need to be sued. I have had their system for less than two weeks and they refuse to fix any malfunctions, the panel freezes and stops responding or goes black, the cameras go offline and require hard resets windows and door sensors constantly say this door or that window is open even though they are closed. Once again the customer service does jack didly except say we will try rebooting your system and to call back if it happens again. After numerous times of this happening I am over it.

• Review fromKolin K

  Date: 09/16/2024

  1 star
  Condescending sale team thats willing to lie for their own gain in commission. Sloppy installation as well as a terribly slow system and app. Very dissatisfied and unhappy, now stuck with a useless system.

• Review fromCalesta A.

  Date: 09/16/2024

  1 star
  Terrible company I have made my payments for service each month then they come up with excuse of a billing cycle! That didnt cover the payment I made! Showed proof of each payment I made and sent proof of payments! And they still say THIER and lied about us being 3 months behind! When proof of payments was made! And shut off service after the payments was made and showed proof! Putting us at high risk for crimes being committed on property! And demanding ****** $

• Review fromJanice M

  Date: 09/14/2024

  5 stars
  They are liars very deceptive, I advise people to stay away from that company and use someone else. Im canceling my service with them.

• Review fromAnita B

  Date: 09/13/2024

  1 star
  I am trying to get my system uninstalled and seem to be having a run around I just want equipment picked up with in my time limit to have for free payments and they are dragging there feet it is so frustrating

• Review fromEmerson M

  Date: 09/12/2024

  1 star
  The worst company ever. They over charge you for everything and make you pay a month ************ for the product but it does not cover anything they still trying to charge the 99$. Also there is no number to call you have to wait for them to call you back. They ask you to troubleshoot the stat as if you were novice. I am done with them. I hope you re think twice I paid $4500 for this product now they are telling me that is failing because needs to be upgrade with another 3500$. When I have insurance for them to supposedly replace it or repair it. I am disgusted by the choice I made buying from them. Do not buy from them. Do your research.

• Review fromJoshua P

  Date: 09/12/2024

  1 star
  I did not mind the equipment but the customer services was awful every single time I called and during cancelation. Today I called to cancel the account because I moved out my home to my mom's house. I no longer needed the services or equipment. I told the customer representatives this multiple but instead he wanted to continue to push deals on me. I told him how much this frustrated me. He responded by trying to have me call **************** to confirm my payments completed. I had him call the bank while I was on the phone instead. They confirmed my account was up to date. After several more minutes he advised I have to email someone to cancel. This was 25 minute call to be told I have to send a email to someone completely different and it takes 30 days to cancel. So I'll have to pay another month of services I don't need. I spoke to ****************** Don't use Vivint. It's not worth the hassle. I work nights from 8 pm to 8 am so to have to deal with this right after work is disrespectful to my time.

• Review fromMaryjane J

  Date: 09/12/2024

  1 star
  In the beginning of May, a door-to-door salesman came to my door and offered Me A 30 day free trial risk free vivid home security system. I was told that I had 30 days to try it out then I could cancel it if I did not like it. after it being installed for two days it went off-line front door back door cameras. on May 28, I called to cancel, my service the phone kept getting disconnected on their end. I called back May 29 same thing no result I call back on the 30th They keep trying to offer me an upgrade or a different package I tell them that I want to cancel the Service and then mysteriously the phone hangs up again, so I just left the situation alone and then three months down the line in September. They charge my card 4 different times amounting up to the charges of a little over $400. I give the company a call once again on September 11th for the sales *** to tell me he seen that I have called multiple times to try to cancel service and it still was not cancel. They tell me theres nothing they can do because I am in a 2 year agreement. That would not have happened if when I called on my 29 they would have just done what I asked them to do which was canceled my service.