Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greystar has 2133 locations, listed below.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Greystar

  449 Canal St Winter Hill, MA 02145-4347

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  Greystar

  15440 North 71st St Scottsdale, AZ 85254-5363

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  Greystar

  100 Heard St Chelsea, MA 02150-1954

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  Greystar

  3234 Liberty Ave Pittsburgh, PA 15201

Review Details

• Review fromPramendra C

  Date: 06/14/2023

  1 star
  Hideaway Apartment
  7900 E Princess Dr, Scottsdale, Az 85255
  this community horrible experience. They will charge you fees which never agreed and bad customer service. Management is rude.
  Today I had to pay $235 extra for their system not working and they are not ready to listen.
  Below are scenario:
  Last month new management took over and asked us to Pay rent by Check which we deposited and she mentioned, you can setup auto payment for next month and so on, which I did. Today mid of month received one Email received that your June rent is due then I got to know auto payment didnt run schedule for money and top of that they put $200 late fees and $35 notice service fee. I never receive any Email or Notice about rent due or auto payment system broke.
  When I ask to provide me proof that Email went out on June 5,6th and Notice sent to me...nothing there. Their behavior is very bad and rude.
  Its not my mistake that they didnt inform resident about auto payment broke, top of that she asked me to test auto payment yourself not management duty...really.
  I am in this community from 7 year, never had this issue, this is very bad experience. If their mistake they should own it.

• Review fromJennifer Z

  Date: 06/13/2023

  1 star
  This place should be taken down by a class action law suit. They are unprofessional and their parent company is actually accused by the ****** Nations as contributing to the global housing crisis. They are also embroiled in a child labor scandal for employing over 100 child workers at a meatpacking plant that it owns. I thought I would lead with that, rather than my own experiences such as pressure to renew a year lease or have my month to month charges increase by about $600. The office may as well be run by paper pushing robots. It is impossible to contact anyone and a month after I moved out they hit me with a bill for over $400 for "deep cleaning" and other small repairs with no accounting for the nearly $375 in non-refundable security deposit payments that I made. I left the apartment in excellent condition and any "repairs" would have been nothing more than normal wear and tear. Furthermore, nobody would walk through the apartment with me when I moved out to confirm any of the things they say I owe them for and nobody has replied to an email I sent them in response to it over a week ago. This company and its parent company are a huge piece of what is wrong with *******. I'm embarrassed to say that I have been a shareholder since before it went public. If I had done my own research (instead of my advisors) and had I known that this was the product they were selling I never would have stayed on board for so long.

• Review fromEric L

  Date: 06/11/2023

  1 star
  Worst management company ever! Tried to evict ** not knowing we have receipts on every money order we ever paid them. Someone cashed out 2k deposit. The leasing agents here in **** were the worst of the worst! Glad our apartment owners fired them, but after 1/2 of the community either got evicted or abandoned their lease. Never move into a graystar managed property. Run!!! run as far as you can and dont look back!!

• Review fromDont M

  Date: 06/10/2023

  1 star
  So I'll start by saying we moved here about a year ago 2022 May, when we 1st came the place was super quiet and about 50% full. Then a few months went by and... well just look at Greystar reviews... for apartments they are sitting around 2.5-3.5 stars, why most reviews say the management, or lack there of, it's because it doesn't exist here. Pictures from my time here are at:******************************** and you can make your own assessments without my very swayed opinion about living here. I broke my lease early because I just couldn't deal with the nonsense that goes on here any longer. (Also, If you like dogs but don't want them all over you or jumping at you as you are minding your business walking down the hall. Don't move here.... people have zero concept of having a large animal and not everyone is a fan.) The rent for what you get, doesn't equate. Good luck if you do move here, you've been warned.

• Review fromPointe At South NO D

  Date: 06/09/2023

  1 star
  I wish I could give Zero Stars they took over as the current management team for my apt community that was previously Con Am, They are so RUDE with ************************** They only do the Bare Minimum for there residents. The Carport Fell on our cars and they did not fix it, It has been over a year and per lease we are supposed to have an assigned parking which we don't because people constantly park in our space because it is not covered. When we complain they lie and say they are going tag peoples vehicles and they don't too lazy to leave the office , It took forever for them to fix my washer in this over priced upgraded unit. The property has has numerous car break ins and when you report it to them they do nothing. Horrible Management Team if the Apt says Greystar Run.

• Review fromDeanna F

  Date: 06/09/2023

  1 star
  SCAMMERS. Liars. 55 and over community yet 3 employees under 55 have moved in. Our ** has made 3 felonys against the community here. Im not sure the employees are aware of Senior Rights. This team needs to be stopped and STOP HURTING THE ELDERLY. I heard today one of my neighbors is seeking a counselor just because of the ** here and her hate for people! RUN FAST FROM THIS COMPANY THEY DO THE DEVILS WORK

• Review fromNikyra S.

  Date: 06/08/2023

  1 star
  BEWARE ! COMPLEX IS A SCAM. From giving in a $265 deposit and being approved and flagged for what she couldnt care to explain but yet it wasnt flagged when you took my **** money ? OH. AS- and all the girls attitudes were disturbing and very off and then being denied. They are con artist. 9/10 they do not have any units available and have them posted to keep taking deposits and then later deny you to tell you they'll refund you. **** weeks by check and that's not how they receive payment. They know after that their deposits can't be disputed. As didn't respond for two weeks, asking for more info that was given to tell me today I was denied and the reasoning made no sense. I wanted the corporate number and she said "you can search it" "it's on google"....excuse me ? They are deciding to scam other people and help the corporation and thats beyond DISGUSTING to me. Never again.MULTIPLE COMPLAINTS ABOUT THEM SCAMMING Unprofessional. I called back right after twice to speak to a supervisor now no one is picking up. I have been ready for a month to move in and now I'm back at square one. Don't trust this complex. SCAMMERS !!!!!! reporting them as well.

• Review fromDana E

  Date: 06/08/2023

  1 star
  I live at Arya Apartments in ******** ******. It's managed by Greystar. A pipe broke in the wall of the top floor apartment and flooded several units including mine. I didn't have renter's insurance--I'm a person with a disability and low income, so it isn't required. I asked to be reimbursed for the $1000.00+ cost to me, including a doubled electrical bill during the dry out with industrial fans. I was told it would be included with the insurance claim the company put in. It took them two months to finish repairing my apartment, as they completed others that were vacant before mine. I felt discriminated against. Finally, the regional manager--******--told me my request for reimbursement was denied by their insurance, because they weren't liable. Not liable for a pipe that breaks in their building? A ridiculous lie. My only choice is to take them to small claims court, but I don't have the energy to fight with a big corporation like Greystar. I'm forced to pay what I can't afford, but once again the insurance companies and big "foreign entity" corporations like Greystar punish those who can least afford and don't have the resources to fight.

• Review fromDenise S

  Date: 06/05/2023

  1 star
  The *************************** ******* ******** Grey Star Leasing Agents I encountered have lied to me repeatedly. Do not believe anything they say. Sleep in your car if you have to but avoid signing a Grey Star Lease.

• Review fromW.A. C

  Date: 06/02/2023

  1 star
  Horrible experience with mold, hot water heater not to code, holding water in drip pan, leaking ceiling from above apartment and so much more. Wish I could share pictures. *******************************