464 Customer Reviews
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Review from Maleah w
1 star04/19/2024
It took over 5 months for me to get ahold of anyone, despite the head of billing telling me I can contact him for any issues with my move out statement. Not only are the representatives rude, but they sent my move out statement to collections on 3/14 despite telling me that I have until 4/30 to pay a settlement amount of roughly $251. The collection agency says I now owe $422 which I cannot afford nor am I paying. I have been trying to get ahold of someone and nothing. I need someone to resolve this for me, I was already living in a unit that put my health at risk and having to deal with this after the fact is very irritating. I am willing to pay the settlement amount by the due date of 4/30/24 but i do not agree with being sent to collections.Review from Beverly S
1 star04/18/2024
I have a sink that has been stopped up for 6 months. The water pressure is so low hard to brush teeth or fill up a pot. One toilet flushes sometimes but at the time of this writing has zero water in it. No maintenance seems available. Can't afford to call a plumber and charge them for it. Very unhappy
Greystar Response
04/22/2024
Hello,
We're sorry to hear about the plumbing issues you're experiencing. To ensure we address your concerns thoroughly, we encourage you to file a formal complaint with the Better Business Bureau (BBB). Please include the name of the property in your complaint so we can investigate this matter appropriately.
Thank you for bringing this to our attention. We are committed to resolving these issues and improving your living experience.
Best regards,
The Greystar TeamReview from Audrey T
1 star04/18/2024
Greystar sold Parkway Lofts and all Parkway Lofts accounts back in November of 2023. My husband and I moved out with notice and permission in June of 2022. However, they sold a debt we apparently owed on the Parkway Lofts account to a debt collector on Feb 1, 2024. Not once had Greystar attempted to collect on this debt in the 1.5 years it took for them to sell the debt. Tell me, how can Greystar sell Parkway Lofts and then attempt to collect on debts on it 3 months after selling the account? When we contacted Parkway Lofts, they told us to call Greystar because they (Parkway Lofts) has not attempted to collect on any debts and all of that comes from Greystar. Furthermore, Parkway Lofts informed us that multiple people have called with the same complaints. When we contacted Greystar, they don't know what's going on, saying they closed the accounts in November, and we need to contact Parkway Lofts about it. So it sounds like Greystar sold debts 3 months after closing the accounts.Greystar Response
04/22/2024
Hello,
Thank you for your feedback. We take your concerns seriously and would like to investigate this matter further. Please submit a formal complaint with all the relevant details so that we can address your concerns appropriately.
We look forward to hearing from you and resolving any issues you may have.
Best regards,
The Greystar TeamReview from Isabella K
1 star04/15/2024
They tried to rent me a unit under an eviction notice then refunded me the wrong amount and sent my bill to collections.Greystar Response
04/17/2024
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the confusion and inconvenience you've experienced. To ensure that we address and resolve this issue thoroughly, we encourage you to file a formal complaint with the Better Business Bureau (BBB). This will allow us to investigate the matter fully and take the appropriate steps to rectify the situation.
We are committed to resolving this for you and look forward to your response.
Best regards,
The Greystar TeamReview from Julia E
1 star04/15/2024
This apartment complex is far from luxury, I was told I would have an apartment in the back of the complex. Come moving day it is not available, my things are in a moving truck, we are moving. I was offered a last second apartment and had no other choice but to accept. I start moving my things in and the apartment was never cleaned after the prior resident. There are dead roaches on the floors, in the cabinets, and on the counters. Week one the neighbor upstairs and their family dang on their floors (my ceiling) chronically all day and night, I have talked with the neighbors and the front office multiple times, I was told the office staff spoke with the neighbors multiple times, however, just last night I had to endure the banging and stomping until 1030. I have reached out to the corporate office 3 times and have not heard back from anyone. There were many issues upon moving in like stomping neighbors, ROACHES (weeks and weeks of treatments and fogging, as weel as being told I would need to pay for my dogs boarding due to their roach issues, I even spent my own money $100 on my own treatments), leaking windows when it rains, the clothes washer you are forced to have and pay for full of mold causing the whole house to smell, a clothes dryer you are forced to have and pay for that did not dry clothes, old dirty carpeting in the bedrooms, a multitude of neighbors not picking up after their dogs causing a terrible smell at the front door and back patio, I am sure I missed many things. Bottom of the line please please do yourself a favor and find somewhere else to live.Greystar Response
04/17/2024
Hello,
We are truly sorry to hear about the numerous issues you've experienced since moving into your apartment home. It's clear that your experience has not met the standards we strive to uphold. We take your concerns seriously and would like to address each issue thoroughly.
To ensure we can provide the necessary assistance and make things right, we encourage you to file a formal complaint with the Better Business Bureau (BBB). This will allow us to officially track and address your concerns in a structured manner.
We are committed to improving your experience and resolving these matters as quickly as possible. Thank you for reaching out, and we look forward to assisting you.
Best regards,
The Greystar TeamReview from Emma A
1 star04/12/2024
I have filed numerous noise complaints about neighbors playing music past quiet hours for months. I understand that this is not the fault of any employees. After the officers did not deter them, I finally opted to file a formal complaint with staff. They have been quite unhelpful and listened to absolutely nothing I had to say. They have signs posted everywhere about strictly enforcing these quiet hours but do not stay true to that promise at all.Greystar Response
04/17/2024
Hello,
Thank you for sharing your concerns with us. We apologize for the ongoing noise issues and for any lack of support you've felt from our team. It’s important to us that all residents enjoy a peaceful living environment, and we regret that your experience has not reflected this commitment.
To ensure that we address this matter effectively, we encourage you to file a formal complaint with the Better Business Bureau (BBB). This allows us to formally track and systematically resolve your concerns.
We are committed to making improvements based on your feedback and resolving this issue to your satisfaction.
Best regards,
The Greystar TeamReview from Tyler S
1 star04/12/2024
This review is in regard to a Greystar property located in Denver, Colorado named "The Pearl DTC." Our experience was nothing short of a nightmare. Dangerous. Deceptive. Dishonest. Shady. These are only some of the words I can describe Pearl DTC, where I lived 2018-2019. Upon moving out, we got everything squared away with the staff, providing them with appropriate notice that we would not be renewing our lease. There was absolutely no indication that we owed anything more. We provided them with our forwarding address and all of our contact information. Fast forward 5 years. We received a bill from a debt collector for supposed unpaid fees at Pearl, even though we were assured everything was good when we moved out. We provided a forwarding address, and never heard from them. They didn't contact us at all, indicating that this shady strategy of neglecting to tell about move-out fees is a scheme to swindle money out of its residents. It's very clear that this operation exists to fleece tenants. You should be very aware of the rampant, dangerous crime in the area. If you are unfortunate to live here, lock your car doors and be extremely vigilant. Crime is rampant in the area. There was a murder on the property in February 2020. We had an active drug dealer living below us. BEWARE of these scammers! Show lessGreystar Response
04/17/2024
Hello,
We are deeply troubled to read about your distressing experience at The Pearl DTC. It's concerning to hear that these issues have led to such a negative perception of your time with us, especially regarding the communication about fees after your move-out. We take your feedback seriously as it highlights areas where we need to improve.
To address and resolve these issues comprehensively, we encourage you to file a formal complaint with the Better Business Bureau (BBB). This will enable us to investigate the matter thoroughly and ensure that all your concerns are addressed appropriately.
We are committed to rectifying this situation and making things right. Thank you for bringing this to our attention, and we look forward to resolving these concerns.
Best regards,
The Greystar TeamReview from Natalie R
1 star04/10/2024
I am very unhappy with the GreyStar management. They had the worst comprehension of natural disaster complaints when I was a tenant. I had very little interactions with the staff until the day I was a victim of a natural disaster when leasing with GreyStar Management.Review from Soncelia B
1 star04/10/2024
I lived at Lexington then they changed hands to Avana Lexington and this is where the problem comes in. I lived in Nashville a little over 2 years and I knew I would be moving for Federal employment. I contacted Avana's leasing office on the premise and by email several times informing them I would be moving out early. I requested several times a final amount since they do not accept payment through their portal in which to make a final payment. Their statement was "a cashiers check or cash." First off, what company ask for cash! That was a huge red flag but I wanted to just leave Nashville. I never did receive a final statement by email even after going back and forth for 2 months and it was as if they did not want a paper trail for my final statement. I visited the office twice to request a final statement and was told 5500. Then two days before my daughter was to arrive the office personnel stated "the month I lived in the apartment is deducted from the final amount so it would be 3769." It was somewhere around $3700. I had my daughter arrive with a cashiers check in hand and I finalized my business with Avana Lexington. Fast forward to November 2023 I receive an email stating I owe them 1250. I'm like for what? Keep in mind I received a credit for overpayment yet I'm being charged an additional $1250! It is April of 2024 and Avana has forwarded this amount to a credit bureau for "reletting" the apartment. Mind you the apartment rented in less than a week! Where is the proof the apartment set idle for a month or more. It's just their word it didn't rent and everything rents in Nashville within days. I would strongly advice no one rent from this shady rental company bc they will not provide proof of anything and you'll have to fight like I'm about to fight for the principle of the matter. I think they believe I'm out of state so I want bother with fighting them, but rest assured I will drag Greystar to Hell and back for this fraud! They rented the apartment!Review from Farrane D
1 star04/08/2024
I simply want my REFUND what I'm entitled too! ADRIANA C******* Im so sick of having to call ADRIANA who doesn't work, she doesn't need to be over refunds if she is never in the office. Your refund portal to access refunds doesn't work. When you call the number and provided on the email, with the reference number given for your refund. The reps dont have a way of looking it up, was directed back to the leasing office where I had to wait 3 days for a phone for a woman who never answers the phone, left voicemails, emails, message sent from the operator of the corporate office . Then weeks later finally she calls back and take a day to resolve the issue. She Siad a check will be mailed out that was over a month and a half ago , Recently someone finally, responds to my original email inquiring about the refund and they stated I have an option of direct deposit or mailed check which would take 1-3 days , and its been over a month and a half , wasnt given a option for direct deposit. No check , no response. Im sick of this and honeslty its pathetic and she needs to be held responsible.Greystar Response
04/17/2024
Hello,
We apologize for the difficulties you've experienced with obtaining your refund. We understand the frustration this has caused and are committed to resolving this issue swiftly.
We see that your formal complaint with the Better Business Bureau (BBB) has been closed. If you would like to reopen the complaint to further address this matter, please let us know, and we can assist you in the process.
Thank you for your patience, and we look forward to resolving this promptly.
Best regards,
The Greystar Team
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