Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Greystar Management Services LP

  7166 W Custer Ave Lakewood, CO 80226

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  Greystar Management Services LP

  7501 S. Utica Dr. Littleton, CO 80128

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  Greystar Management Services LP

  7571 E Technology Way Denver, CO 80237

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  Greystar Management Services LP

  761 Wakea Street Kapolei, HI 96707

Review Details

• Review fromChris H

  Date: 10/21/2025

  1 star
  I am submitting this complaint regarding Greystar (Spring Creek Apartments, Corvallis, Oregon).
  
  After vacating my unit in excellent condition—with video documentation and thorough cleaning—the property retained my full $1,500 security and pet deposit and billed an additional $1,228.20 for cleaning, pet odor treatment, and vinyl replacement. No walkthrough was conducted, and no receipts, photographs, or invoices were provided to justify the charges.
  
  This appears to be part of a pattern of excessive and undocumented post-tenancy billing by Greystar, which has drawn regulatory attention in multiple states. I am seeking full reimbursement of my deposit, removal of the erroneous balance, and a correction to my account.
  
  I am happy to provide documentation (video, lease, billing statement, and Oregon landlord-tenant law citations) to support my claim.

• Review fromChristine M

  Date: 10/21/2025

  1 star
  My deceased sister was a tenant at 639 Geary St, Apt 505, San Francisco, CA 94102, for almost 20 years. I submitted her notice to vacate effective August 15, 2025, which was confirmed by the property manager. As of today, there has been no refund of her security deposit and no final statement provided.
  
  I have followed up multiple times, including sending a certified demand letter, but received no response from the management or corporate office. The lack of communication and accountability is completely unprofessional.
  
  The company is withholding the deposit in bad faith, possibly taking advantage of the fact that the tenant is deceased. This situation has caused unnecessary stress during an already difficult time.
  
  For such a large company like Greystar, this kind of treatment is unacceptable. They appear to care only about money, not their tenants.
  
  Future renters beware: Keep thorough records and be prepared to escalate to small claims court if necessary. I strongly recommend avoiding properties managed by Greystar.

• Review fromHenri A

  Date: 10/20/2025

  5 stars
  Jay and the rest of coincierge team have been extremely helpful for the 2+ years I’ve been at my apartment community. Great team!

• Review fromSara R

  Date: 10/15/2025

  1 star
  I moved to Misora San Jose of Greystar Managment because of the great location and reputation, but I'm honestly heartbroken by how poorly this place is managed.
  For months, the elevator hasn't worked, the gym AC is broken, and the building constantly smells damp, has mold and dirty. There have been two major floods, and the repairs are still not finished -- the hallways and common areas look messy and neglected.
  Even worse, there are rats in the building. I've personally seen them a few times, and management knows about it but hasn't done anything to fix the problem.
  On top of that, packages are often stolen from the mailroom and delivery area, and nothing has been done to improve security.
  It's really disappointing to pay full rent while living with unfinished construction, pests, stolen packages, and zero communication from management. This building could be great if management actually cared, but right now, it's far from what we were promised. I pay over $5000 per months for 2 bedrooms. luxury pricing but live miserable.
  Also, after I talked to property manager, and she told me, “You came at the worst time — this year the building has a lot of problems.” But instead of just saying that, you should be fixing them.
  Flooding, mold, rats, stolen packages, and unfinished repairs are not “bad luck” — they’re signs of poor management and lack of responsibility.
  Residents pay full rent for a safe, clean home — not excuses. It’s time for management to take action.
  

• Review fromNicole P

  Date: 10/05/2025

  1 star
  Amenities always broken. Due to their keyfob system nobody has been able to get in mailroom to retrieve mail/packages in days.

• Review fromDolores D

  Date: 10/05/2025

  1 star
  I lived for a few years at The Theo at 289 North el Molino Avenue. And I really enjoyed living there. It's actually well managed and very clean. HOWEVER, when you go to move out, they have a whole scam in place to NEVER EVER give you your security deposit back. We were fabulous tenants while we were there and kept our place spotless and left it spotless. BEWARE they are just going to give you the run around and keep your entire security deposit regardless. When you go to move out, Greystar's famously unethical business practices (look at other BBB reviews) come out in full force.

• Review fromMozea B

  Date: 10/01/2025

  1 star
  I was both discriminated against and assaulted by a leasing agent … I was bumped hand out in face and yelled in the face by a leasing agent SAMIRA E******* at Avana Weymouth … she asked me for things that are not required under lease and assaulted me in the process …. This place is dirty and unkept roaches all over building you could get roaches by a fault not of your own …. They installed a faceless door entry system but fault to fix locks that are constantly being broken into you can’t even get into your own building with your key unlesss you walk all the way into the front … the managment here is unprofessional and they don’t make you feel @ home it’s you against them I’ve also seen plenty of bad reviews of them getting sued and playing around with giving people back their deposits they choose what to enforce and what not to bigger issues are put to the the side while other stuff that is not needed is taken care of this management sucks they will be getting sued for a lifetime

• Review fromKeli O

  Date: 09/30/2025

  1 star
  Seems the office is running some type of scam if you apply for an apartment they charge $250 deposit which they tell you will be refunded if you dont get approved. Well they havent refunded me my deposit from July!! I have emailed, called, and went into the office but they just say "we are waiting for an answer from accounting" and give me no updates. Do not trust this place!!! They will steal your money!!

• Review fromLeslie R

  Date: 09/23/2025

  1 star
  I will keep it short. Upon moving in to my apartment at 3 Corners East the apartment was damaged. Holes in the walls, trash left inside, fridge missing parts, handles missing on cabinets, not painted. It took 2 months for all this to be repaired and even after that the trash (FURNITURE) was left outside my door for 6 more weeks. 3 months in my fridge gave out... it took them 5 BUSINESS DAYS to repair it causing all my food to spoil and no concession was given. As someone who has worked in the apartment business the least they could have done was bring one from a vacant. My work orders were constantly closed. And when I tried to move out I was lied to about the balance that would be owed for leaving my contract even though I paid a reletting fee and gave sufficient notice. After much fighting a resolution was found but even then. Before I forfeited over my keys items were stolen from the apartment. I had put in a work order for a repair to my leaking sink which took 2 weeks to repair and when i noticed the microwave was gone the sink HAD NOT BEEN REPAIRED. They blamed it on a contractor, but I have no idea why a contractor would be in my apartment if 1. I had not moved out 2. the sink was not fixed. Even now. I finally received my final account statement and then a call from collections. Asking me to pay $3k. After providing proof of my communication with the manager they apparently fixed it but are now refusing to send me proof of my final account statement.
  SCAMMERS TRASH GARBAGE AND CRAPPY. You all should be disappointed in yourselves. Awful from start to finish.

• Review fromMadison D

  Date: 09/19/2025

  1 star
  Basically got scammed out of 300$ by Novel at University Place by Crescent Communities. Applied in April & paid the application fee which I was told would be refunded after we were approved, once we were approved we needed help on further documentation to sign our lease but it was crickets. Called for days & weeks & let it get up until a month of no one answering the phone for help that we moved on to look at other apartments. We finally got ahold of someone who told us that we would still be refunded even though we were no longer interested. We received documentation from & signed by a manager of our final account statement showing our refund amount & was told the check was sent. We waited the allotted 60days & nothing came. We were then told it should have arrived but it never did so we changed the address due to us moving out of that current address at the time & were told a new check was issued but again never arrived & still received minimal contact from the leasing office regarding this matter. Each time we called it was a different person that "just started here" or "is not sure so someone will call you back" no one ever called back. At this point we're in July & someone reliable starts emailing me & updating me & I told them just to cut the check to novel at university pl address so they are now responsible for the delivery & cannot gaslight me anymore saying it has been delivered, when it has not . Well wouldn't you know we are now in September & still nothing . Since April I have spoken to leasing agents , managers, even the regional manager Victoria King & had let them know that this issue will not be taken lightly if not resolved & I will be disputing the charge if it comes down to it & reporting their business as fraud. I have been dismissed , given the run around & even laughed at , clapped at & completely disrespected by an employee Billy . So today I am reporting the fraud to my bank & hopefully this will help others experiencing the same as me.