Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Greystar

  449 Canal St Winter Hill, MA 02145-4347

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  Miscela

  485 Foley St Somerville, MA 02145-1266

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  Greystar

  100 Heard St Chelsea, MA 02150-1954

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  Greystar

  3234 Liberty Ave Pittsburgh, PA 15201

Review Details

• Review fromMozea B

  Date: 10/01/2025

  1 star
  I was both discriminated against and assaulted by a leasing agent … I was bumped hand out in face and yelled in the face by a leasing agent SAMIRA E******* at Avana Weymouth … she asked me for things that are not required under lease and assaulted me in the process …. This place is dirty and unkept roaches all over building you could get roaches by a fault not of your own …. They installed a faceless door entry system but fault to fix locks that are constantly being broken into you can’t even get into your own building with your key unlesss you walk all the way into the front … the managment here is unprofessional and they don’t make you feel @ home it’s you against them I’ve also seen plenty of bad reviews of them getting sued and playing around with giving people back their deposits they choose what to enforce and what not to bigger issues are put to the the side while other stuff that is not needed is taken care of this management sucks they will be getting sued for a lifetime

• Review fromKeli O

  Date: 09/30/2025

  1 star
  Seems the office is running some type of scam if you apply for an apartment they charge $250 deposit which they tell you will be refunded if you dont get approved. Well they havent refunded me my deposit from July!! I have emailed, called, and went into the office but they just say "we are waiting for an answer from accounting" and give me no updates. Do not trust this place!!! They will steal your money!!

• Review fromLeslie R

  Date: 09/23/2025

  1 star
  I will keep it short. Upon moving in to my apartment at 3 Corners East the apartment was damaged. Holes in the walls, trash left inside, fridge missing parts, handles missing on cabinets, not painted. It took 2 months for all this to be repaired and even after that the trash (FURNITURE) was left outside my door for 6 more weeks. 3 months in my fridge gave out... it took them 5 BUSINESS DAYS to repair it causing all my food to spoil and no concession was given. As someone who has worked in the apartment business the least they could have done was bring one from a vacant. My work orders were constantly closed. And when I tried to move out I was lied to about the balance that would be owed for leaving my contract even though I paid a reletting fee and gave sufficient notice. After much fighting a resolution was found but even then. Before I forfeited over my keys items were stolen from the apartment. I had put in a work order for a repair to my leaking sink which took 2 weeks to repair and when i noticed the microwave was gone the sink HAD NOT BEEN REPAIRED. They blamed it on a contractor, but I have no idea why a contractor would be in my apartment if 1. I had not moved out 2. the sink was not fixed. Even now. I finally received my final account statement and then a call from collections. Asking me to pay $3k. After providing proof of my communication with the manager they apparently fixed it but are now refusing to send me proof of my final account statement.
  SCAMMERS TRASH GARBAGE AND CRAPPY. You all should be disappointed in yourselves. Awful from start to finish.

• Review fromMadison D

  Date: 09/19/2025

  1 star
  Basically got scammed out of 300$ by Novel at University Place by Crescent Communities. Applied in April & paid the application fee which I was told would be refunded after we were approved, once we were approved we needed help on further documentation to sign our lease but it was crickets. Called for days & weeks & let it get up until a month of no one answering the phone for help that we moved on to look at other apartments. We finally got ahold of someone who told us that we would still be refunded even though we were no longer interested. We received documentation from & signed by a manager of our final account statement showing our refund amount & was told the check was sent. We waited the allotted 60days & nothing came. We were then told it should have arrived but it never did so we changed the address due to us moving out of that current address at the time & were told a new check was issued but again never arrived & still received minimal contact from the leasing office regarding this matter. Each time we called it was a different person that "just started here" or "is not sure so someone will call you back" no one ever called back. At this point we're in July & someone reliable starts emailing me & updating me & I told them just to cut the check to novel at university pl address so they are now responsible for the delivery & cannot gaslight me anymore saying it has been delivered, when it has not . Well wouldn't you know we are now in September & still nothing . Since April I have spoken to leasing agents , managers, even the regional manager Victoria King & had let them know that this issue will not be taken lightly if not resolved & I will be disputing the charge if it comes down to it & reporting their business as fraud. I have been dismissed , given the run around & even laughed at , clapped at & completely disrespected by an employee Billy . So today I am reporting the fraud to my bank & hopefully this will help others experiencing the same as me.

• Review fromMark M

  Date: 09/19/2025

  1 star
  My experience with Graystar has been extremely disappointing. I originally stayed at the Palladium in Scottsdale and was referred to Graystar, who supposedly manages/owns the property. Instead of addressing my concerns or providing any clear explanation for the additional charges on my apartment, they immediately told me to contact a collections agency. This was done without any prior notice that the account was being sent to collections.
  When I spoke with Martha, she was dismissive and at times rude. Rather than making an effort to resolve the matter or explain charges, the approach was simply to demand payment. This reflects very poorly on Graystar’s business practices.
  I had hoped for professionalism, transparency, and at least an attempt to work with a former resident to resolve issues fairly. Instead, Graystar has shown that they are more interested in pushing people to collections than in supporting or respecting their residents. Truly a disappointing experience

• Review fromBryan E

  Date: 09/18/2025

  1 star
  This place scams you out of money, paid a pet fee of $1,000 and then paid $400 to have them clean the carpet as a move out fee, then they charged us $300 to replace the carpet. These people are scam artists. Ink apartment Richmond va

• Review fromAnnie L

  Date: 09/18/2025

  1 star
  They are stealing tenants money horrible office staff this place is a circus that should have been shut down

• Review fromKaycee M

  Date: 09/18/2025

  1 star
  Paid almost $6,000 to move out of an apartment early. Per their own terms, I couldn't move out until then 5th even though rent was due on the 1st. Didn't receive my final bill until a month later in which they charged me a late fee?? On the first bill issued?? This after I already paid the early termination fee (an extra two months rent months ahead of time) - I'm still fighting with them over these charges. Lets not mention the additional charge of a full months utility charge for only 5 days. They are ethically wrong. Withholding a bill for a month to get a late fee tacked on is disgraceful. Avoid them.

• Review fromPenny C

  Date: 09/15/2025

  1 star
  Someone stole my identity and applied for an apartment online. Greystar has been billing the application fee to me for months fraudulently. They refuse to close the account unless I dispute it with the credit reporting agency, which I can't do because they only do a "soft inquiry", and those are not disputable. I don't even live in that state. This company is horrible for fraudulently going after a cancer patient. Gross.

• Review fromDr Monika N

  Date: 09/13/2025

  1 star
  I reached out to Greystar for almost four weeks. I spoke Cynthia and I emailed Bob. The RE resident experience says I owe $3980. 00. The RE application shows I paid all due for September. I had to be inconvenienced and get a cashiers check $1000.00 which was Kendall towards October rent. Kendall said she would look into the issue. No one has followed up. I want the RE application corrected so I can pay my rent online. This is unprofessional. I pay my rent early every month so I can pay my rent online. I am disappointed in the Greystar's communication.