Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Vista Del Rey Apartments

  6701 Del Rey Ave Las Vegas, NV 89146-9214

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  Greystar

  4401 W. Deer Run Dr Brown Deer, WI 53223

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  Greystar

  2200 North Sam Houston Pkwy East Houston, TX 77032

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  Miscela

  485 Foley St Somerville, MA 02145-1266

Review Details

• Review fromDeneen W

  Date: 08/04/2025

  1 star
  We moved into Providence Park Apartments in July 2025 and have had nothing but issues since day one. We were not told the property was non-smoking until after signing, despite directly asking about rules during leasing. The Flex Rent brochure was misleading and did not disclose credit checks or hidden fees. Within two weeks, we began receiving targeted complaints based solely on a neighbor’s accusations, and were told inconsistent information by staff. Instead of responding to urgent maintenance issues like water damage around the vents, a non-working dishwasher, poor drainage, and missing valet bin (which we pay for), the office has focused on threats of fines and inspections. My husband and I have been made to feel profiled and harassed rather than heard. We are still waiting for repairs, and management continues to avoid addressing our documented service requests. This experience has made our family feel extremely uncomfortable in a place we are paying over $1,600/month to live. We’ve contacted corporate and intend to pursue this further. Tenants deserve transparency, fair treatment, and habitable living conditions.

• Review fromMelissa D

  Date: 08/03/2025

  1 star
  After reading through several reviews here and on ******, I do not understand how Greystar continues to operate. No wonder they are being sued by the FTC.
  I will soon be filing a complaint here and sending a demand letter via certified mail for improperly withholding a portion of my security deposit for cleaning and paint touch up. I moved out of Novus Apartments in Lone Tree, CO end of May and after receiving my move out statement, I contacted Greystar to ask for them to refund the withheld portion or to provide me detailed reasons for willful retention and proof of charges in accordance with Colorado law.
  While my lease did state that a cleaning fee could be withheld, it states a reasonable fee would be withheld IF the property was not cleaned adequately. At move out, the unit was left in orderly condition, consistent with normal use, and it was most definitely thoroughly cleaned.
  I contacted Greystar's accounts receivables and have sent a total of five emails and one voicemail spanning the last month and a half. While my questions were initially assigned to an account specialist to review, she has failed to communicate, respond, or resolve this in a timely matter.
  They are a nightmare to do business with and have the absolute worst service. Steer clear if you can.

• Review fromSrp J

  Date: 08/02/2025

  1 star
  RUN away from this place. The management team (if you can call it that) is the most unprofessional, lazy, careless, argumentative and incompetent team I've ever dealt with in any matter. Greystar has a special ability and reputation for finding the worst in people to hire for some reason. It's almost as if they seek out a certain type of manager to hire to make any interaction or experience you have with them extra aggravating. Good luck getting any sort of response to them, except for public complaints maybe.

• Review fromMichael G

  Date: 08/02/2025

  1 star
  Would do minus tens stars if possible. Less than two months since Greystar took over handling rent payments and nothing but a nightmare. Not sure why they are being used when I find only horror stories.

• Review fromIris K

  Date: 08/01/2025

  1 star
  Avoid Greystar at all costs!!! I’m in one of their properties in Katy, and they say it’s a new building, but everything’s made of cheap cheap materials. There’s mold, bugs, and the elevators break down constantly (I even got trapped in it once, and have heard more than two neighbors being trapped in one as well!!!). One of the parking gates never opens so there’s basically only ONE entrance to the whole apartment complex. There are unauthorized cars without permits overcrowding the parking lot. I just can’t wait for my lease to end, but then I’m also concerned that they might try to rob me of my security deposit, since that’s what I’ve been seeing on ******. JUST STAY AWAY FROM ANY PROPERTIES MANAGED BY GREYSTAR.

• Review fromChristy C

  Date: 08/01/2025

  1 star
  Horrible new Management! It’s sad that they take advantage of college kids and lie to cover their own asses. Do yourself a favor and find somewhere else to live. They are not worth the time or energy. Disgraceful to say the least!

• Review fromDaniel D

  Date: 07/29/2025

  1 star
  I had no issues during my lease at Colton Apartments — the unit was clean, the complex was maintained, and the staff were generally kind and professional. I paid every bill, left the apartment in good condition, and moved out with a $0 balance- and that's the issue.
  Despite clear proof that I owed nothing, Greystar/Colton sent a false $661 debt to collections through IQ Data. This was a known software error on their end (confirmed by their own leasing agent), that was not double checked yet they still reported it to credit bureaus. I disputed it multiple times and even paid the portion related to cleaning fees just to protect my credit, but they still furnished false data. My FICO score dropped 65 points, and as an attorney ( I am licensed in Arizona 038942, and Missouri 68597), this put my professional license at risk. It also caused me extreme emotional stress — I ended up in the emergency room with a stress-triggered condition.
  I disputed to three agencies and the first one was denied; though after appeal I eventually had it resolved months later. The apartment eventually fixed the other two agencies (several months later) after numerous calls and writing demand letters for legal action, which is currently pending.
  This is reckless and harmful behavior by a massive property management company that should know better — and it could be affecting hundreds or thousands of other tenants without their knowledge. Until Greystar addresses this systemic issue and stops destroying tenants’ credit over errors they won’t fix without threats from an attorney (myself) I cannot recommend this property — or any property managed by them.
  My concern is people who are less knowledgable about their rights, being cheated out of wrongly collected rent, and what appears to be unethical behavior by the law firm they employ.
  Protect your credit and do not rent with Greystar.

• Review fromLuke T

  Date: 07/27/2025

  1 star
  The complex (Alpine Ten55, Celina, TX) continues at a steady decline. Upon moving here in December of 2024 we were pleased with management and upkeep. Unfortunately, since the new management company has taken over there have been a barrage of issues, and the latest reviews reflect it. They’ve discontinued service providers for basic upkeep and cleaning. Upon bringing my complaints to the front desk this evening, such as the lack of cleanliness that was once a part of this complex has become nonexistent. The bugs and dirt that has overtaken the halls is completely unacceptable. However, while management neglects the upkeep of the property, they are becoming obsessive over minor infractions by the tenants. While they remove the onus of expectations from themselves they point fingers at the occupants. Upon approaching staff today concerning the lowered standards, we were greeted with a nonchalant attitude and pure rudeness and disrespect. The staff member made it clear that he had no care to hear our complaints, he also snarked that we should pick up their slack. It is apparent that the management and staff are not concerned with the wellbeing and living conditions of their tenants. At the least, tenants should be respected and treated accordingly. If you’re looking for basic expectations while paying inflated rent prices, this is not the place to be.

• Review fromSaphira S

  Date: 07/27/2025

  1 star
  They have treated me so horribly here.
  They Put a $75 fee on my account for a dollar that was bounced back from my bank even though I PAID my rent early. And they blocked me from paying online for a dollar that was bounced back ONE TIME. I have to now take my time and get a money order from store. This place is horrible! I’ve reached out multiple times. The MANAGERS ARE NOT willing to help you out.
  Also the complex is very ghetto and loud with a lot of low income people and families . The pool is loud where people will bring there ten kids at night! The complex is getting dirty .
  Also They don’t respond to maintenance requests . I have to ask 3 times.
  DO NOT LIVE at the Briscoe. I warn you!
  I chose the Briscoe because as a school TEACHER for the state of Texas I don’t make a lot of money and it was affordable and super cute and modern. But a bad choice! DO NOT LIVE here! And there’s a homeless guy that walks a complex as well . Dangerous, ghetto and unfair mistreatment

• Review fromSusan S

  Date: 07/19/2025

  1 star
  This complex has proven to use bait and switch tactics. They have promised a heated pool (nonexistent) to get a signature on a lease. They promised me a signing incentive (6 weeks free and all administrative costs reimbursed upon signing which they never delivered. I was at fault for not looking at my lease at the time I got my keys but they were days late in supplying my apartment and my car and son were outside waiting to be unpacked. I notified RKF (the property management company at the time) within 10 days of residing but received no answer. I contacted Greystar within a week of them taking over the complex but was told there was nothing in writing. The complex has an abundance of pot smoking, dog urine odors and dirty carpets. The amenities are often unavailable. Not only did they not honor the signing promotions at all but it is nearly impossible to get out of the lease. They are so empty (people are leaving in droves) they keep tacking on fee after fee. They told me I would have to pay an additional month but then added hundreds of dollars of fees. Again I receive another month's bill for almost twice my rent. Although it was agreed the lease was up. They say they are escalating issues but you never hear from them. They patronize the guests and take no accountability for everything that breaks; hot tub, pool, equipment in the gym, flooding, etc. It is a TERRIBLE complex with an even worse management company.There are other apartment complexes so please take the time to look at them and stay away from this complex.