Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  The Court at Redstone

  3000 Fast Ln Fort Mill, SC 29707-8008

• 

  The Residence at SouthPark

  4300 Sharon Rd Charlotte, NC 28211-3519

• 

  Lennox SouthPark

  4905 Ashley Park Ln Charlotte, NC 28210-3656

• 

  Queen City Townes

  4928 Old Pineville Rd Charlotte, NC 28217-2161

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greystar has now used the electronic payment system BILT. Greystar has only allowed certain tenants access to this payment method while requiring others to use a different form of payment. This practice should not be allowed and should be discouraged. What is the criteria allowing only “certain” tenants to have access to this? BILT also allows residents points that can allow a reduction in rent payments. This has to go against some fair housing act. Thanks

  Business Response

  Date: 12/10/2025

  Thank you for your recent correspondence.
  Please note that the legal counsel is currently involved
  in this matter, as they are under eviction. To ensure clear and appropriate handling, we request that all
  further communication and inquiries be directed through our legal
  representative. In addition, this resident was not allowed to use BILT after they were late on rent for several months.
  Thank you,

• Initial Complaint

  Date:12/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the Parc Haven property located 250 s city pkwy las vegas nv 89106 I moved out September 30,2025 and never(NEVER) had a pet or animal in my apartment. They have falsified their report stating that there was animal urine in my carpet, which is absurd because like I stated I have no pets whatsoever. So the only way there would be animal urine is if they never changed out the mat under the carpet, or the carpet itself and they claimed they did. They did all of this to keep my deposit and think im not going to fight back. I have never dealth with scammed like these people before and I just want to warn people of the scam they are doing to keep deposits.

  Business Response

  Date: 12/10/2025

  Hi ********,
  Thank you for reaching out and sharing your concerns with us. We're sorry to hear about the dispute regarding your move-out charges at Parc Haven, especially the concern about pet-related fees.
  We’ve contacted the property team at Parc Haven and their leadership so they can review the details of your file and investigate further. A Greystar representative will follow up with you within 10 business days to discuss the situation directly.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:12/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a work order for a cracked glass panel on my kitchen hood on September 17th, 2025.
  Maintenance came into my apartment within that week and told me that they were not sure if they were going to have to replace the entire hood or just the cracked glass panel, they were also unsure if I would be responsible for covering the cost or if the apartment complex would be responsible for it, and that they would keep me updated. I had no contact with anyone from my apartment complex until yesterday, December 3rd (60+ days), at which point they are requesting a payment of $4,178.37. I was never given written notice, never told the cost, never told they were replacing the whole unit, & never given the chance to repair it myself. I have had multiple conversations with the management company and they are insisting that I pay the invoice.

  Business Response

  Date: 12/10/2025

  Hi *******,
  Thank you for sharing your concerns with us. We're sorry to hear about the experience you had at Altura related to the repair of your kitchen hood and the lack of communication regarding the costs and options.
  We’ve contacted the onsite team at Altura and their leadership to review what happened and ensure this is thoroughly investigated. A Greystar representative will reach out to you directly within 10 business days to discuss the situation and next steps.
  Sincerely,
  The Greystar Team 
  
  
  

• Initial Complaint

  Date:12/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avenue5 now manages the Nines at Kierland in Scottsdale. Prior manager, Matthew at Greystar authorized early termination of the lease as I gave 60 days notice to leave Sept 21st and not Oct 21st. I left as the landlord never fixed the leak above my apartment and the toilet kept breaking causing my disabled brother undergoing radiation for cancer treatment to use mine. I do not owe for October as I was authorized to leave early in September. I also have not received my deposit back.

  Business Response

  Date: 12/05/2025

  Hello,

  Since this resident lived at this community while Greystar managed, this complaint should go to Greystar's Better Business Bureau inbox.

  Thank you.

  Customer Answer

  Date: 12/09/2025

  12/3/25 was the first communication received from the landlord, which was attached as a pdf to an email from their attorney. Avenue5 , new landlord caims that they have no access to maintenance records or communications from Greystar when the assumed property management.

  I am attaching 60 day notice to vacate which was accepted by Greystar as sufficient. Early termination was due to unrepaired broken toilet, water leaks from the above unit and a light that was inoperable on the stairs.  Greystar was notified promptly but failed to act for months. All maintenance requests were through the Greystar system ( for some reason it is under my brother's name, who was my roommate- though I am the only responsible  tenant* my brother, Jacques Grant is disabled and I am his guardian. Greystar required us both to sign for the same unit #219.  I did send attached email from Greystar, accepting early termination.

  It should be further noted that to date, I have heard nothing about my deposit.

  Business Response

  Date: 12/10/2025

  Hi ******,
  Thank you for reaching out and sharing your concerns with us. We're very sorry to hear about your experience during your time at The Nines at Kierland, especially given the circumstances you and your brother faced.
  We’ve contacted the former property leadership and Greystar team who previously managed the community so they can review the situation and investigate the early termination and billing records. A representative from Greystar will be in touch with you within 10 business days to follow up directly.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:12/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding my unreceived security deposit refund from Greystar.
  My name is ******* **, former resident at Radius Apartments Unit ***. My move-out date was August 31, 2025 while the property was still under Greystar’s management.
  Greystar issued my security deposit refund check on January 6, but I never received it. For the past two weeks, I attempted to contact multiple Greystar offices and phone numbers, but I have not received any response. I have no working way to reach the department responsible for refunds.
  The property has since transitioned to a new management company, and they informed me that Greystar may still be responsible for unresolved refund issues. However, I cannot obtain any assistance from Greystar despite repeated attempts.
  This matter is extremely urgent because I will be leaving the United States in February, and I must resolve my refund before my departure.
  I am requesting confirmation of the refund status and re-issuance (of the right address) of the check.

  Business Response

  Date: 12/09/2025

  Hi *******,
  Thank you for reaching out and sharing your concerns. We’re very sorry to hear about the trouble you've experienced in trying to get assistance with your security deposit refund from your time at Radius Apartments.
  We’ve contacted the appropriate Greystar team to look into the status of your refund and to investigate next steps. A representative will follow up with you directly within 10 business days to help resolve this matter.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:12/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an issue with their ******** website where rent was mistakenly taken from an old bank account I had thought was deleted from my online portal. After attempting to resolve the issue myself, I'm still being charged a $50 penalty. I've never paid rent late or missed a payment. This is not right. Being told by the property manager she's eating the cost by the bank. I had to eat a bunch of costs due to all the pest issues upon move in. None of those costs were recouped and were blamed on me or told they were "all in my head." There's a reason this property is down to 3.8 stars.

  Customer Answer

  Date: 12/09/2025

  Encore Narcoosee is the name of property where I had the issue.

  Business Response

  Date: 12/10/2025

  Hi *******
  Thank you for bringing this to our attention. We're sorry to hear about the difficulty you experienced with the rent payment and the unresolved concerns from your move-in at Encore Narcoossee.
  We’ve contacted the onsite team at Encore Narcoossee and their leadership team so they can review the issue with the portal payment and the late fee. A Greystar representative will follow up with you within 10 business days to discuss the matter directly.
  Sincerely,
  The Greystar Team

• Initial Complaint

  Date:12/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at urbana apartments in orlando FL. Greystar is the management company. I have been contacting them by email, by their website contact form and also by emailing CEO Bob F****. Not one person has emailed me back or called back. I also left a few emails for Shawn Wilson who I thought was the person who oversees this property but no answer from anyone. I have sent detailed emails with my many issues with the property and they have never even reached out to see if my problems were solved.

  Business Response

  Date: 12/09/2025

  Hi ******,
  Thank you for sharing your concerns with us. We’re sorry to hear about your experience trying to get in touch with the team at Urbana Apartments regarding the issues you've encountered at the property.
  We’ve contacted the Urbana Apartments team and their leadership to ensure they review your outreach and follow up appropriately. A Greystar representative will be reaching out to you directly within the next 10 business days to address your concerns.
  Thank you again for bringing this to our attention.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:12/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in Unit **** at Peachtree Landing Apartments (managed by Greystar) in Fairburn, GA. The apartment had a severe roach infestation, broken air conditioning, and multiple ignored maintenance requests. Pest control visits were ineffective and the conditions became uninhabitable.
  
  I sent a formal written notice on April 23 titled “Immediate Lease Termination Due to Unresolved Habitability Issues,” including photos, videos, and maintenance proof. The office did not respond. I followed up on May 10 and still received no response.
  
  Despite this, Greystar is attempting to charge me $4,094.09 and threatening collections. This charge is invalid.
  
  I request that the charges be removed and the account closed at $0.
  
  Attachments are available upon request.

  Business Response

  Date: 12/08/2025

  Hi *******,
  Thank you for sharing your concerns with us regarding your former unit at Peachtree Landing Apartments.
  We’re sorry to hear about the conditions you described and the difficulty you experienced trying to resolve them. We’ve contacted the property team and their leadership so they can investigate the situation further and ensure a Greystar representative follows up with you directly within 10 business days.
  Sincerely,
  The Greystar Team 
  
  
  

• Initial Complaint

  Date:12/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a maintenance emergency, an uncontrollable leak spraying hot water for over 96 hours that got progressively worse, I put a maintenance ticket in on Monday, and then on Thursday had to call the emergency line where i go no answer, when i called the front office the person i spoke to said "You will need to put your emergency on hold until tomorrow because emergencies work differently here"

  Customer Answer

  Date: 12/08/2025

  Roswell Creek/ Ellewood pines

  Business Response

  Date: 12/08/2025

  Hi ****,
  Thank you for sharing your concerns with us regarding the maintenance situation at Roswell Creek.
  We’re very sorry to hear about the delay in addressing your emergency maintenance request and the response you received from the office. We’ve contacted the property team and their leadership to look into what occurred and ensure a Greystar representative follows up with you directly within 10 business days.
  Sincerely,
  The Greystar Team 

• Initial Complaint

  Date:12/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter entered into a lease agreement with the Local in San Marcos, student housing, in August 2024-July 2025.The Mgmt company is Greystar. She moved out in May 2025 and regretfully, did not schedule a walk thru of her apartment. We received a bill in August 2025 showing the final utilities (which were the largest they had been in 12 months) plus an additional $336 in damages.We contacted Greystar to discuss the $336 in damages and had to ask for them to provide the pictures. None of the pictures have a date/time stamp so no idea when they were taken or proof that it was from her unit. I disputed the charges (in writing to Greystar) to which they did not respond or simply ignored my email. I disputed all but the cleaning charge for the microwave. The nail holes were from hanging pictures, which according to the lease, is allowed. I presumed, since I did not hear back from Greystar, that the issue was resolved. I received a notice via email on Friday, November 28 from Genesis Debt recovery indicating they were pursuing the collection. I would like some guidance/assistance on next steps as Greystar will not discuss with me as they have sent my file to a debt collector and the debt collector is saying I have 24 hours to pay or they will proceed with charging interest despite the fact their letter states that they must stop collecting the debt since I've opposed the debt. Not sure how to proceed or if I have any recourse. The lease clearly allows for small holes from hanging pictures. The carpet is not damaged however I can see a lightly colored stain on the carpet. My understanding is all of the carpets are cleaned prior to new tenants moving in so it seems as though they are trying to charge for general/annual maintenance. Ultimately I am not going to let them ruin my credit for $300 but their policies seem predatory and unprofessional.

  Business Response

  Date: 12/08/2025

  Hi *****,
  Thank you for sharing your concerns with us regarding your daughter’s experience at The Local Downtown in San Marcos.
  We’re sorry to hear about the billing concerns and lack of response you encountered after move-out. We’ve contacted the on-site team and their leadership so they can investigate the situation further and have a Greystar representative follow up with you directly within 10 business days.
  Sincerely,
  The Greystar Team