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          Find a Location

          Greystar has 1659 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileGreystar

            Property Management
            Multi Location Business

            Contact Information

            465 Meeting St # 500

            Charleston, SC 29403-4832

            Get Directions
            Visit Website
            (843) 579-9400

            Customer Reviews

            1.03/5

            Average of 465 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,842 complaints closed in last 3 years

            1,168 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Greystar has 1659 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              465 Meeting St # 500, Charleston, SC 29403-4832
              BBB File Opened:
              11/10/2005
              Years in Business:
              31
              Business Started:
              1/1/1993
              Number of Employees:
              22200
              Alternate Business Name
              • Mt Pleasant Investments, LLC d/b/a 10 WestEdge
              • Sunroad 1000 West Apartments, LLC d/b/a 1000 West
              • MCM 400 Meeting Street, LLC d/b/a 400 Meeting
              • SC 5000F 42M LLC d/b/a 42 Magnolia + 5000 Forest
              • Atlantic at Grand Oaks
              • Atlantic Beach House
              • GEP X Long Point Owner, LLC d/b/a Avana Long Point
              • TR Boulevard II LLC d/b/a Boulevard II
              • MMP Bridgeside Owner, LLC d/b/a Bridgeside at Patriots Point
              • 74 Ingleside Owner, LLC d/b/a Broadstone Ingleside
              • Campus Village
              • Central Square at Watermark Apartments
              • LVW Charleston Orangeburg SPE1, LLC d/b/a Chamberlain Pines
              • GS Office Owner, LLC d/b/a Courier Square Office Space
              • DHIR - Charleston I, LLC d/b/a Creekside Farms
              • Charleston Carolina Bay, LLC d/b/a Element Carolina Bay
              • Lauren Ridge Apts, LLC d/b/a Lauren Ridge
              • Haven at Monty, LLC d/b/a Monty
              • GREP Overture Daniel Island Owner, LLC d/b/a Overture Daniel Island
              • GREP Overture Daniel Island Owner, LLC d/b/a Overture West Ashley
              • SC Providence Park Columbia LLC d/b/a Providence Park
              • AVR Charleston Riviera, LLC d/b/a Riviera at Seaside
              • Haven at Crowfield, LLC d/b/a The Arden
              • Sunroad Verdier Apartments, LLC d/b/a The Avenues at Verdier Pointe
              • TR Boulevard Corp d/b/a The Boulevard
              • Fundrise MF JV 1, LLC d/b/a The Burke
              • North Lake Drive Apts, LLC d/b/a The Grandview at Lake Murray
              • PR/GS Guild Subsidiary, LLC d/b/a The Guild
              • Lake Murray Drive Apts, LLC d/b/a The Heights at Lake Murray
              • Merchant Owner LLC d/b/a The Merchant
              • Sunroad Wescott Apartments, LLC d/b/a The Reserve at Wescott
              • Vista Commons, LP d/b/a Vista Commons
              • Courier Square Project I Condo Association, Inc d/b/a The Guild COA
              • Mt Pleasant Investments, LLC d/b/a 10 WestEdge Retail
              • 10 WestEdge Master Regime Association Inc d/b/a 10 WestEdge COA
              • Blue Atlantic Memorial, LP d/b/a Alliance Property Management
              • Greystar Properties
              Business Management
              • Mr. Bob Faith, CEO
              • Ms. Jasmine Redwood
              Contact Information

              Customer Contact

              • Mr. Bob Faith, CEO
              • Ms. Jasmine Redwood
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              1,842 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/17/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I was a resident at Traverse Apartments (managed by Greystar) up until July 2, 2023. I received a final statement via email on July 30, 2023 for additional charges that they applied while moving out. Specifically the charges that I have an issue with are their $90 cleaning fee and $127.50 painting fee. I spent hours cleaning the apartment before move out and took pictures as well. Nothing could've consistituted anything close to these charges. I communicated back and forth with Lauren M****** (Specialist, Receivables Department at Greystar) asking for clarification on why these charges were applied, but she never responded to my email in August 28th with questions about these charges. From the information I was provided by her, it looks like every apartment is charged a $90 cleaning fee upon move out, but that is not stated in the lease. Further, the pictures that they provided of the apartment did not indicate that painting was necessary. After not hearing back from Lauren M****** for over 3 months, I get a notification from Genesis (a debt collections company) that Traverse Apartments has sent them the outstanding balance to collect from me. I've told Genesis that they should work this out with Traverse Apartments, but they continue to contact me. On January 30, 2024 I reached back out to Traverse Apartments about this to connect with someone besides Lauren McClung. They replied with a short message that the account is now with Genesis Credit Management and to contact them. On March 3, 2024, I emailed them back to say that I will continue directing Genesis's requests to them (Traverse Apartments) because there's no additional information that I can provide to Genesis. I have not heard anything from Traverse Apartments since then. Traverse Apartments says I owe them $76.38. -$76.38 + $90 (cleaning charge) + $127.50 (painting charge) = $141.12, which is how much I believe they owe me.
              Read More
              Read 1841 More Complaints

              Customer Reviews

              465 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Maleah w

              04/19/2024

              It took over 5 months for me to get ahold of anyone, despite the head of billing telling me I can contact him for any issues with my move out statement. Not only are the representatives rude, but they sent my move out statement to collections on 3/14 despite telling me that I have until 4/30 to pay a settlement amount of roughly $251. The collection agency says I now owe $422 which I cannot afford nor am I paying. I have been trying to get ahold of someone and nothing. I need someone to resolve this for me, I was already living in a unit that put my health at risk and having to deal with this after the fact is very irritating. I am willing to pay the settlement amount by the due date of 4/30/24 but i do not agree with being sent to collections.
              Read 464 More Customer Reviews

              Local BBB

              BBB Serving Central South Carolina & Charleston

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