Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greystar has 2133 locations, listed below.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

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  Greystar

  449 Canal St Winter Hill, MA 02145-4347

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  Mason

  101 Mill Rd Everett, MA 02149-3049

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  The Nines at Kierland

  15440 North 71st St Scottsdale, AZ 85254-5363

Review Details

• Review fromSteve F

  Date: 06/02/2025

  1 star
  Prior to Greystar management taking over the Bela in Jersey City was really nice. Since the took over they gutted the staff to barebones, packages went missing since the concierge position was eliminated, and building managers seem to come and go. That being said we left over 6 months ago and still have not received the refund for our security deposit which seems to be a trend on many forums when it comes to Greystar run buildings. I wouldn't put any deposit money down with them and have any expectation of ever receiving it back when you leave. Unfortunately, it seems we'll have to sue them if we ever want to see our money returned.

• Review fromquinn h

  Date: 05/28/2025

  1 star
  My roommate and I moved out of Greystar-managed apartments and were told we need to pay over 3K in damages. We have lived there for 10 years. Dealt with our upstairs neighbors flooding the apartment multiple times and a burst water pipe causing severe water damage. Maintenance was lackluster and rarely fixed anything. Greystar is trying to make us pay for damages we did not cause and are the result of negligent maintenance on their part. Stay far away!

• Review fromMorgan S

  Date: 05/28/2025

  1 star
  Greystar is trash. Of course they are not accredited by the BBB. I had some major car trouble and luckily reached out and was able to accept help from a charity to pay June rent. I emailed the office and the charity emailed and it's been since the 12th of May and Greystar has REFUSED to provide updated W9 form! At this point I won't be able to pay rent because of them. I guess it's time to call the lawyer and sue.

• Review fromRichard H

  Date: 05/07/2025

  2 stars
  I lived at ******** in Dallas. I moved out 3/31/25. I was told someone would contact me regarding closeout. I had to contact them renewed after move out. Then I was told I would get an email with instructions for direct deposit for my security deposit. Now I cant get anyone to talk to me regarding this issue. Texas law require rental property management to return security within 30 days. That didnt happen.

• Review fromTina T

  Date: 05/05/2025

  1 star
  Corrupt. They do not return calls after numerous voicemails. They will give you the run around just to avoid logging disputes and then will turn around and report yout account to collections.

• Review fromLynda F.

  Date: 04/30/2025

  1 star
  This complex is biased against white people. 80 to 90 percent Hispanic and they treated us like the enemy. Complain about the loud music at 3am, your racist. Complain about the illegal car lot in front of your unit and your racist. We were harassed by the people selling cars illegally. We were told we were the problem because we complained. We paid our rent on time ,we followed the rules but were denied a renewal on our lease without explanation. It was obvious. They count on people who won't complain because they can't for one reason or another. They don't do things according to city code and won't explain how they come up with their water bill charges. Very shady management company.

• Review fromSamvel Z

  Date: 04/27/2025

  1 star
  Read the review carefully before moving in! I have been living here for a year and a half. I have a very serious problem with the neighbors upstairs who run, knock and stomp all day long, which does not allow me to sleep well. At 6:40 in the morning they start running, jumping, knocking (they step on their heels so hard that the ceiling shakes) and this has been going on every day for 6 months (sometimes there is knocking at night or a door slamming or something being thrown and I wake up abruptly). Leasing Office does not solve this problem. We have contacted them 15-20 times with complaints about the wild noise that does not allow us to live normally. I already have problems with my body due to lack of sleep (sometimes I go to bed at 3 am and at 7 am they are already knocking so much that it is impossible to sleep). The house as a whole is like cardboard, you can hear everything very well, every step of the neighbors. The leasing office offered to provide us with another apartment with compensation for at least one month of housing payments due to the move, but they refused and generally gave up on solving the problem. They don't care about my health, my head is exploding, it's impossible to live. In addition, parcels are stolen in the complex and this also cannot be solved. The jacuzzi does not work twice a year for a month, at the most necessary time. I advise you to consider other complexes for settlement, for example **** or *******, they are very good

• Review fromLucas M

  Date: 04/21/2025

  1 star
  Greystar is the worst rental management company I have ever had to deal with. They raise the rent every time the lease is up. Me and my wife, have lived at our current apartment for 20 months now. Our rent has went up 300 dollars every time we have looked to renew the lease. They just sent the new lease agreement and the cost for the same space with absolutely no updates is +$600 more than when we fist moved in. We are moving out and will never consider living at another location that is managed by Greystar.

• Review fromArt D

  Date: 03/31/2025

  1 star
  Greystar management are criminals. I’m moving out of state for employment…they’re hitting me with a $9,900 early lease termination penalty!!! And, I gave them 60 days notice!!!!!! Steer clear of Greystar properties at all cost. Bunch of ***** criminals.

• Review fromJoseph C

  Date: 03/31/2025

  1 star
  We signed a lease and paid the deposit for Laguna at Arrowhead Ranch. The move in date was scheduled for Thursday, March 13th.
  We hired movers to move 1/2 of our things to a storage unit and 1/2 to the apartment. We planned on selling our house. I went to the storage unit that day around noon. My wife went ahead to apartment.
  My wife was told that the apartment was rented out 3 weeks before. They said someone called and told them that we decided not to move. However, we never made any such call. Moreover, my wife pressed them and they admitted they broke the lease and would refund our deposit. In addition they offered us a 3 story apartment (we wanted a 3 bedroom) on the 2nd floor. This was unacceptable because of our dog and my wife's knees.
  All we got was a sorry and we'll refund your deposit. However, the movers had to return much of our possessions back to our home (which now we are on hold with selling).
  We are asking for the apartment complex to pay us in addition to the deposit fee - the cost of the movers, cost of putting dog in kennel, a day's lost wages, and incidentals like cost of cancelling service on utilities.