Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast, Inc.

  31029 Comcast Dr New Haven, MI 48048-2784

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  Comcast, Inc.

  41112 Concept Dr Plymouth, MI 48170-4253

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  Comcast Cablevision

  557 S Oates St Dothan, AL 36301-2553

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  Comcast Service Center

  557 S Oates St Dothan, AL 36301-2553

Review Details

• Review fromMichele M

  Date: 10/13/2022

  1 star
  Comcast/Xfinity has horrible cable service and worse customer service. If you are thinking about getting service, my best advice is to run as fast as you can to another company. My cable service loses the picture, audio, both picture and audio, has slow and sometimes no response to remote commands. If I could, I would give Comcast/Xfinity cable a rating less than 1. Since 9/21/21 I have called Comcast/Xfinity 34 times to address the issues. The company has an automated system designed to not allow customers to speak with a human. There are limited responses the automated system understands and will hang up when you don't want to select one of the choices from the system. In August of 2022 I was fed up with the cable service and finally got thru to an agent in Sept. after 10 calls. Their agent tried to follow a script but, I asked to speak with a manager. I was told that every supervisor in the company was in a meeting and could not speak to me. I told the agent my cable was not working and I want a call from a manager. What a surprise I got no call. I filed a BBB complaint and finally got a call from an "executive." I finally got someone to fix the issue which worked for a short time. But, I still have the issues listed above almost daily, Additionally, the company refused to take any money off my bill for the really bad service. I am looking into an alternative. BTW the BBB closed my complaint without my input. How does this company have an A+ rating?

• Review fromDan V

  Date: 10/13/2022

  1 star
  Tried to discuss my acct to try to remove unused services($289/mo.) and they kept me on the line for 20 minutes before transferring me to a number that was after hours! This was after they said go online and the only options were to add services to my acct.

• Review fromMichael M

  Date: 10/12/2022

  1 star
  Comcast business is a lying, thieving organization. We use their service for a couple of years at a good rate no complaints, then they decided to change our contract and double our bill . We shopped around found that T-Mobile would work for us . Called Comcast canceled our service. We were told to return turn their equipment to Alderwood Mall outlet (and we did, promptly) and that would be the end of it. However they continued to bill us. Repeated phone calls could not get them to stop billing us. Last call they told us that we had not filled out a form to cancel their service, (new information), they emailed the form we signed it and allegedly now they will stop building us (though I don't trust them). AND they refuse to return our money. We have called several times, they tend to drop calls instead of putting you on hold, and transfer you to someone who has no idea who you are Or they are the wrong dept for your complaint.

• Review fromStacey B

  Date: 10/12/2022

  1 star
  If there was a negative star, I would give them the worst possible rating. Worst ever customer service, if you can get through to someone! The automatic system makes it IMPOSSIBLE to get ahold of someone. When you do talk to someone, they interrupt you and do NOTHING to help you. They don't allow you to finish talking, and they argue with you. My mother has been a customer for over 20 years, and she got so angry she disconnected everything. They have no empathy, no apology, no resolution. Just suck it up. We are taking every penny we can from you. They have lost not only one, but three loyal customers. And they just do not care. All they care about is money.

• Review fromCathy Z

  Date: 10/11/2022

  1 star
  Comcast has terrible Customer Service.
  I moved and stopped my service with comcast. Comcast continued taking money from my bank account with autopay, when there was nothing owning on my account.
  I tried to call Comcast about this problem, but I cannot get through because I no longer have an account. My one option was to communicate through a Bot, which was not helpful at all.

• Review fromNelson B

  Date: 10/11/2022

  1 star
  I was with Xfinity for a long time, but recently they have really screwed me over. First lost completely all internet than took about two weeks to get that resolved. The tech came out and put new line and it was never buried underground I ended up burying almost 200ft of wire myself. Now there an outage that has been going on almost and week. Xfinity has made hard to get in touch with an agent. They keep lying on the day and time the service would be restored. If I had other better service provider I would drop Xfinity in a heart beat sick and tired of their games. I was with Xfinity for a long time, but recently they have really screwed me over. First lost completely all internet than took about two weeks to get that resolved. The tech came out and put new line and it was never buried underground I ended up burying almost 200ft of wire myself. Now there an outage that has been going on almost and week. Xfinity has made hard to get in touch with an agent. They keep lying on the day and time the service would be restored. If I had other better service provider I would drop Xfinity in a heart beat sick and tired of their games.

• Review fromAndrea R

  Date: 10/11/2022

  1 star
  Xfinity wanted me to pay a bill that was not owed to me this is Miss Andrea Riley at 575 foundry Street Northwest Atlanta Georgia apartment 125 I do not owe them anything they lied and said I owe them $174 for a camera that they sent me and they never sent me a camera I bought my camera from Walmart it is called kangaroo and that is who I am with kangaroo services has nothing to do with Xfinity so Xfinity is been shutting me on and off and now they got me turned on but they don't have me all the way on I need to get into Roku and they will not let me get in cuz they won't cut my services off

• Review fromTL V

  Date: 10/11/2022

  1 star
  Horrible company! They are not honest and do not provide correct information to make an informed decision.

• Review fromMatlyn S.

  Date: 10/10/2022

  1 star
  THIS IS THE 2ND TIME IN 20 YEARS I HAVE HAD COMCAST PULLING UNAUTHORIZED FUNDS FROM MY SSI CHECK I HAVE NEVER BEEN LATE WITH A PAYMENT, OUT OF NO WHERE THEY UNEXPECTEDLY PULL 405 DOLLARS OUT OF A SENIOR CITIZENS SSI INCOME WITH OUT NOTIFYING ME PRIOR TO THIS WITHDRAWAL AND FOR THE REST OF OCTOBER I AM PENNYLESS. I CALLED XFINITY...THEY SPOKE WITH THE BILLING AND BILLING REFUSED TO RETURN MY 400 AND MAKE ARRANGEMENTS WITH ME TO PAY THE PAST DUE AMOUNT....ISNT THIS A VIOLATION OF MY RIGHTS TO PROTECT MY FUNDS, AND ARGUE MY CASE BEFORE BEING ROBBED OF MY LIFE SAVINGS! I AM SO FRUSTRATED WITH THIS COMPANY

• Review fromShayna A

  Date: 10/10/2022

  1 star
  Being that this space may not alot for screen shots, I will say that out of all Xfinity services I’ve used in the past their mobile service is the worst. It works fine until you decide to move. I moved to another city outside of their service range. They don’t offer internet services where I am, and once I moved to a different service provider they no longer offered me the package price. A few months after moving, my SIM card would not read and it kept saying the SIM card failed. Now when you visit their website it says that you can only use Xfinity service if you have Xfinity internet. When I contacted their technical support department, the automated system was not as convenient and consumer friendly as it should have been. One of the first selections by number should have been mobile support. It took almost 10 minutes or so before I could even get directed to the correct department. When I finally spoke with a live human being, he refused to update my address to send me a new SIM card. He asked that I go to a store location which I’m guessing is their protocol. The issue is there are no store locations in my area. I also wanted to know why they stopped informing the customers about the call being recorded for quality assurance. When I bought my phone I didn’t lock the SIM in the event I might need to use access things for anything relating to technical support. He was nice enough about the whole situation but I was still agitated.