Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

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  Comcast, Inc.

  12 S Huron St Ypsilanti, MI 48197-5488

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  Comcast, Inc.

  21170 Allen Rd Woodhaven, MI 48183-1694

Review Details

• Review fromSandy S

  Date: 10/15/2022

  1 star
  I recently bought an iPhone from the Comcast store in Robinson Township in Pennsylvania. I went from an android to an iPhone and the woman obviously did not know what she was doing and was having difficulty transferring my data. She then proceeded to tell me she wasn't supposed to spend this much time with with customers. She said I would have to finish the transfer on my own at home through my computer. I said that i did not want the phone if I had to do this and she said in a very sarcastic manner "Well if that's what you want". Ultimately a supervisor managed to do the transfer except for a small amount of data. They did not show me anything about my new phone and I felt like they couldn't get me out of the store fast enough. The bad thing is you cannot call the store if you have a problem, you have to go in and in another instance that had to do with my email, I had to have someone from corporate help me because they could not. I have been a Comcast customer for many years and their customer service is very bad. I would never buy a phone from them again.

• Review fromRichard B

  Date: 10/15/2022

  1 star
  We pay for a premium bandwidth yet constantly get common video signals freezing up about 40 times a day. Only 2 phones connected to signal. We stopped using our Samsung TV. We are also only 10' from the router! We had to move it to the living room from the back of the house. Horrible service!!!!!!!!!

• Review fromRobin B

  Date: 10/15/2022

  1 star
  Comcast xfinity mobile lied to me. I was told when I got a phone from them, that if I had any problems I can go to any xfinity store for support.. there is no customer support. I only had a phone for less than 2 Mos and there was an accident where the screen cracked and I needed it fixed. I tried calling to ask questions and waited over a half hour to have someone answer the phone for a different company! After apologizing for the mistake, I was then transfered again over and over yo finally be told I had to bring it to Google. A different company than xfinity. After being told I can go to any xfinity store. I wasbtold because I did not have insurance I could not go through xfinity. I then asked if I could purchas their insurance and was refused. So I asked to send the phone back and was told I would be emailed a label and was promised my service would not be canceled until I returned the phone. Well that same day, they shut off my service! So that was another lie I was told. Then I waited for the return label and never received it. So when I finally got in touch with another live agent after many transfers in thier chat because i could not get in touch with a live agent on phone, I told them I did not receive the return label, and was told by an xfinity agent to return it to an xfinity store. I have the screen shot. So I traveled by train far to an xfinity store to have them refuse to take it back. So I then went through more chats, with screenshots to prove it, they refused to send me a label. They argued with me. And then told me they would restore my service but refused to allow me to return thier phone. Comcast xifinity manipulates and lies to thier customers and traps thier customers into years long contracts. There is absolutely no support , o ly chat and if you get a live person on the phone, it's thousands of miles away at call centers that answer for many other services and uses scripts. Comcast Xfinity isThe worst business ever and a nightmare to deal with

• Review fromDoug S

  Date: 10/15/2022

  1 star
  Where to start? Canceled service but the refund of $181 (August 18, 22) has not been credited back to the account. Very difficult to talk to someone if at all. We will probably pursue this legally. They are a difficult company.

• Review fromJohn P.

  Date: 10/15/2022

  1 star
  I got service on 9/23/22 when I picked up equipment at store after being instructed for take license… fit approximately 10 days prior I spent 3-5 hrs on phone with every number possible . I kept being instructed to pay past tenants bills , they provide me the ppls names and balances , just the last 2 alone were like $1,300 .. I kept asking y and his would I be responsible for past tenants? I kept being told only way to get service. I finally got a representative on the 9/22/22 that said all I needed to do was take license to store so I did . They ran my credit copied license, and added me equipment and it the door I went , I then didn’t have service until 9/27/22 when tech came and 12:20 pm and connected wire in box outside house in 1 min , I asked no charge they said if outside , he said yeah no charge . 9/30/22 I go to work after watching news at 5;00 am came home around 5:30 pm and evening is shut off tv time has stopped at 2:41-2:43 pm checked everything and then looked in app it said disconnected???? When I call they r demanding I pay past tenants bills again .. I said we been through this this, is y I was instructed to take license , so I go to store and talk to one of the guys that sold me the stuff , supervisor can’t remember his name but salesman was Brandon decker , he was out to lunch so supervisor says we’ll on here there pc he was looking at it is saying u need ur lease also , I said ok I’ll go home and get it , will this turn my service back in ? He says yes sir for sure , on way home about 5 mins Brandon the salesman texts me hey supervisor (Scott ) I think maybe was name said he told u to get lease .. and states that won’t work that I need to pay past tenants balances Which now r like $2,800 or return my equipment.. I said I’ll be returning my equipment and contacting state representative, bbb, Chanel news , etc I never been so discriminated and harassed in my life for trying to buy something and pay for service ! I get bill $215.00 not happ

• Review fromJameelah L

  Date: 10/14/2022

  1 star
  I would give negative stars if I could. Their mobile service and customer service is the absolute worst! I can never understand them and spoke to 10 different representatives about the same problem and got different answers each time. Please save your time, money, & sanity & go elsewhere!!

• Review fromLeonardo P

  Date: 10/14/2022

  1 star
  Warning! xfinity will send you practically expired visa gift cards and then when they expire they say they can't reissue them!
  #1 I purchased a new phone and they offered me a $300 visa I had to claim it over and over. Finally after months and months the finally sent it to me but they expiration on the card did not have much left so I did not get to use it.
  #2 I received a $150 rewards visa card from xfinity but same it took months to finally get it after asking for it over and over and same thing that card did not have much time left to it also expired.
  Both the Mobile promotion $300 card and the xfinity rewards $150 both cards did not have even a year left before the expiration date so they both expired. One had a month left the other 2 months. I did not pay attention because I naturally assumed they would be at least good for a year.
  When I asked to have them reissued they said:
  "I can imagine your situation because if I were in your place, I would have certainly felt the same which is why we want to make sure that we get this fixed for you, however due to system limitation it is not possible to renew the expired date of your visa prepaid card"
  Basically they hope you forget about the cards. When you insist over and over they eventually send you the card but you will have days, or weeks or maybe a month to use it. Xfinity hopes you don't notice the short expiration window and you loose out on using the card. Then when you complain, they say because of "system limitations" they can't give you a new visa card.
  If the cards had not been used why would they not replace them? This is clearly designed to reduce the success of people getting the rebates/rewards wile at the same time marketing that they give rewards and rebates.
  Obvious dishonest trickery.

• Review fromDavid C

  Date: 10/14/2022

  1 star
  I want give this company minus 10 point. I used Comcast 15years and I had contract with promotion but they suddenly cancel my promotion after 2month contract. I complaint and one of corporation escalation team said "Fuxx Yxx! Shxx!" and he yelled at me. And they kept raise up my billing without my permission and over charged. I complaint this.
  And few days ago one of Comcast Western division team contact me and they said.,
  " You had many complaints to Comcast and the corporation Leadership decided, you just contact me only. Do not contact technical team even if you have something problem or issue in the night or weekend you have to wait my working hours Mon to Friday 7am to 3:30pm PST only and we will monitoring you. You just pay monthly bill. If you contact Comcast customer service or other Comcast technical team without my permission then I will suspend your Comcast account forever. Because you are not corporate our corporation."
  So I had threaten and retaliation after I complaint. I am not Comcast corporation worker. They discriminated me and oppress and abuse customer. And leadership team want to monitoring me? I am not their money bending machine. And I decided I left Comcast.

• Review fromSarah B

  Date: 10/14/2022

  1 star
  Comcast/Xfinity is the worst. My family and I were affected by Hurricane Ian and we have been without our xfinity service for 2 weeks now. We have friends that live a few minutes from us and there xfinity service is working. We have friends that were hit worse from the hurricane and their service is up….but ours is not. They have made it to where you cannot speak to a live agent if you call customer service, or even via chat. There is a no email you can message them at. I spoke to ONE live agent 4 days ago and she said I would receive correspondence about my service when it’s restored and that was a lie. She did give me a credit thank goodness. I tried today to get someone on the phone to talk to using the same method I used prior and the automated just hangs up on you. I am so beyond frustrated. I have no way of knowing when our service will be restored or any details whatsoever. My husband works from home and has so internet to be able to do so. I am ready to cancel my service and go with another company.

• Review fromLani B

  Date: 10/13/2022

  1 star
  Honestly. Just no consideration for people that work from home. This is the third day this week that I haven’t had service during work hours for mantainance. No credit or anything offered. Doesn’t make sense why they wouldn’t do outside of business hours or on a weekend when most remote people aren’t working.
  This is also not the first time I’ve had issues. Very often, I just lose service throughout the day. I also found that the wifi we have isn’t used for most indoor cameras. So just also inconvenient.
  I can say I’m switching services.