Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  2121 Inkster Rd Inkster, MI 48141-1865

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  Comcast, Inc.

  12 S Huron St Ypsilanti, MI 48197-5488

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  Comcast, Inc.

  31029 Comcast Dr New Haven, MI 48048-2784

Review Details

• Review fromKristine P

  Date: 12/16/2025

  1 star
  So many outages in their services at nominal fees. We have had 7 outages with the last at 3 days and counting. Minimal weather conditions, impossible to speak to a live person, no status updates provided. No work trucks seen in area. People depend on these services for working remotely and Evisits with physicians because they don't have transportation. No progress what so ever, no explanation, no fix date.

• Review fromscott j

  Date: 12/16/2025

  1 star
  I have been an Xfinity customer for over five years. What I experienced at the Xfinity Store in REMOVED, REMOVEDwas some of the worst customer service Ive ever encountered.I scheduled four separate appointments to upgrade my mobile phone service.Two appointments with REMOVEDA third with another sales representative A fourth with REMOVEDC.Every single visit ended the same way: I was told that technical issues on our end prevented the upgrade. Four appointments. Four failures. At no point did anyone take ownership or offer a real solution.The situation became outright infuriating when I dealt with the store manager, REMOVED(who would only identify himself as REMOVED.).Two of his own employees clearly stated I would receive $800 for my trade-in. REMOVEDrefused to acknowledge what his staff told me and insisted the value was $700, effectively calling his own team wrong or dishonest. Either he is incapable of training his staff properly or unwilling to stand behind them. Neither is acceptable.REMOVEDalso refused to provide his full last name. When I informed him I would be leaving a review describing my experience, his response was: Reviews dont matter.That statement alone tells you everything you need to know about the culture of this store. Its even more ironic considering REMOVEDpersonally called me after I left a negative review following my first failed attempt to complete this same upgrade.After four wasted appointments, contradictory information, and a manager who openly dismisses customer feedback, I am done. I will be canceling my mobile and phone services with Xfinity, and I strongly encourage anyone who expects basic competence and respect to take their business elsewhere.If this store cannot complete a routine phone upgrade and management genuinely believes customer feedback doesnt matter then neither should your business.

• Review fromKatie O

  Date: 12/16/2025

  1 star
  I have never experienced more horrible customer service in my life. My WIFI has been out for over 24 hours and there is no explanation as to why it happened. There was no storm nor car accident near my home. I cannot speak to anyone. They literally detect an outage in your area and no form of customer service will allow me to speak to an agent. They end the call, message, messenger app. They say they will text with an update but not a single update has been sent about when REMOVEDis coming back online. I am outraged that AI is in control of every single form of customer communication and they feel no responsibility to explain to their customers what's going on.

• Review fromKim M

  Date: 12/16/2025

  1 star
  I have been having issues with Comcast since June 2025. Just in the last 3 months they have been contacted with internet and tv issues and have been out here 7 times with nothing fixed. I can't talk to a person. It is just a recording stating they are aware of the issue and an agent is not able to assist. This has been affecting my livelihood since I work from home. Also the tv doesn't work. This started yesterday late afternoon. I am paying over $300 a month for horrible service. This is not acceptable. I should not have to pay the bill since the service has been intermittent and has affected my livelihood. What can be done about this? I need answers as soon as possible.

• Review fromZairah M

  Date: 12/15/2025

  5 stars
  I have been with Xfinity for my internet at least 10 years. I have never had an issue with them and if there is ever any technical issues they fix them right away. Their customer service is very easy to get to and almost never any wait times. They don't take me on loops to resolve my issues, and if they ever give me offers they are true and straight to the point. They don't try overcharging me like other companies. I just got off the phone with their customer service, and again, I am reminded why I see myself staying with this company in the foreseeable future. I know companies tend to get more bad reviews than good, but I feel Xfinity deserves some recognition because there aren't many companies like it, so thank you.

• Review fromMills T

  Date: 12/14/2025

  1 star
  Xfinity when you call chat email Xfinity corporate offices they refuse to answer and resolve any issues on their behalf they have made it personal with customer

• Review fromVanessa C

  Date: 12/14/2025

  1 star
  Disconnected in September 2025 still receiving a bill it's now December 2025

• Review fromPeter D

  Date: 12/14/2025

  1 star
  CORPORATE GREED! My mother in law is currently on hospice. Our family discovered she was being charged over $240 per month for internet, phone and general cable(no premium services whatsoever). We returned whatever equipment wasnt needed, and asked for basic services for her situation. She is still being charged $170+, and literally wants NO premium services whatsoever. I am disgusted. Why they would take advantage of an 89 year old woman this way. She is set in her ways, and does not like change, so Comcast will remain in her home. Shame on you Comcast/Xfinity and your CORPORATE GREED.

• Review from .

  Date: 12/13/2025

  1 star
  In the more than 12 years I have been a Comcast customer, they have never provided a consistent fast and reliable internet that they proudly advertise and sell to its customers. In our area, they have severe fluctuating internet speeds, connectivity issues, and times where the internet can not reach the minimum internet speed to their gateways to work properly. Their coaxial cable systems do not have the conduit carrying capacity to support their multiple products and services of the 21st century they are attempting to support to their overload of customers in their small market rural areas. Comcast will not offer the proper investment in their network to its customers in its small market rural areas unless you want to pay for them out of your own pocket as I was told by Comcast representatives. Comcast told me if I was not happy with their inability to provide the proper services, then I should look into finding another internet provider in my area that will do so. Comcast is one of those multi-billion dollar corporations that cares more about their corporate profits, rather than their customer satisfaction as you can see in all these one star reviews.

• Review fromStefanie G

  Date: 12/13/2025

  1 star
  Xfinity is a shady business. I called in to see about a quote for service for my elderly mother. Unfortunately, it is getting harder and harder for her to do things as her memory is failing. We tried to get her to use REMOVEDbut she couldn't remember how to access the channels. We needed to go back to traditional cable. I spoke with a service REMOVEDon the phone who quoted me prices for services. I specifically asked for REMOVEDchannels. The gentleman I spoke with said that if I got basic cable and the entertainment package, we would be all set. He quoted me a price. I said I needed to talk with my mother and family and he wanted to get the commission so he offered to call me back at a set time. I completely understood so we scheduled a time. He called back at that time and we talked again, made a change to the internet speed and I again confirmed that we would get Hallmark. He assured me it was a part of the packages he quoted. We set up an installation time. I paid the $25 to reserve the time and he told me about the $100 to have a technician install the service. Forward to the date of installation and the technician comes and has to rewire for service (not sure how that would have worked if I didn't pay the ridiculous $100 fee and did self install instead), starts to set up and then tells me that Hallmark isn't included in the service we signed up for. I was livid. While the technician was there he made some calls and changed my package for an additional $40 a month to include the Hallmark channels. What is so frustrating is that, at this point, I can't cancel. I need to proceed and pay the higher amount. All the time put in to get to this point and if I cancelled that would have caused even more confusion for my elderly mother. The technician told me that this happens when you call in instead of going into a retail location. THE INFORMATION SHOULD BE THE SAME WHETER I CALL IN OR GO INTO A RETAIL STORE. THERE SHOULD BE NO COFUSION.