Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

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  Comcast Cable

  5 Bellecor Dr New Castle, DE 19720-1763

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  Comcast Cable

  PO Box 193 Dover, DE 19903-0193

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  Comcast, Inc.

  2505 S Industrial Hwy Ann Arbor, MI 48104-6129

Review Details

• Review fromSalih Y

  Date: 06/07/2025

  1 star
  My appointment was canceled without a notice. I took the day off from work to wait for the technician to arrive. Then Aman(customer support) told me to make sure the technician would arrive within next 2 hours to install the Gateway Modem and make sure I wouldn't have to pay for it. After I spoke with Aman, I received messages saying that my appointment would be 3 days later. Terrible service, terrible customer service. Aman customer support was making jokes, while I was frustrated from being scammed by Comcast, for not the first or the last time.

• Review fromRichard R

  Date: 06/06/2025

  1 star
  There technicians are great but having to sit on the phone with a machine for hours just to be disconnected and start all over again *****. Still haven't resolved my issues and I have to start all over again each time.

• Review fromTaha A

  Date: 06/05/2025

  1 star
  Stay the *** away from Comcast, Xfinity or anything remotely associated with them. Literally crooks, lies on top of lies on top of "I'm the manager I'm sure I can fix it" LIES literally charging me money for something that I didn't approve but the employee made a mistake and they can't take it TF back. Please please take your business ANYWHERE ELSE!!!

• Review fromGeorge T

  Date: 06/05/2025

  1 star
  I signed up for auto pay each month. However, every month for the last 5 months this company discontinue my service. This Xfinity Prepaid is a joke. I have complained several times on the phone (about 3 hours each time) and this company continue to shut-off my service each month. My security cameras will not work if no internet is connected. Last night I was watching the late news when I saw my camera light come on indicating no service. To correct this situation I had to use my cell phone to go online to pay. Then I have to unplug my electrical cord that goes to the modem. Then I wait for about 5 minutes. After I plug the electrical cord back into the socket, I wait for the service to start. If I am not at home and this situation occurs, my home could be robbed. This company is the worst.

• Review fromBobby S

  Date: 06/04/2025

  1 star
  Terrible service, internet and TV are disconnecting 5+ times per hour. Trying to get help is like pulling teeth. Xfinity AI assistant is useless and they wont give you a human agent or schedule a technician until you threaten to cancel services.

• Review fromElianna W

  Date: 06/04/2025

  1 star
  Do not go to Xfinity if you can avoid it! I have been forced to be part of Xfinity as part of my apartment's community plan. I already had a plan under 1000 Mbps because of a promotion and not having any other non fiber optic cable options in my area, but they required everyone to have 400 Mbps or lower to avoid fees. I made every effort to call my landlord and Xfinity, both of which told me I would have to wait for the Xfinity community number to be provided to me at the beginning of June. I waited, and then had to ask my apartment for the community phone number. When I called, they claimed I owed a $30 balance as a result of not removing add-ons before the end of May. This has not been the first time Xfinity has done similar tactics to take my money. Additionally, their Internet constantly drops and gives me problems, even when I apparently had 1000 Mbps. And because of transferring to community, I effectively pay more for less service, and lose the little bit of promotion (the Peacock subscription) that I somewhat liked. Absolute garbage company.

• Review fromDevin K

  Date: 06/03/2025

  1 star
  After four hours, ten agents, and relentless documentation, I never got a solution, real apology, or compensation. Xfinitys system is built to wear customers down until they quit. I kept every receipt, every agent name, every broken promise. This isnt just customer service failureits corporate sabotage. If you value your sanity, your time, or your money, look elsewhere.

• Review fromfrank p

  Date: 06/03/2025

  1 star
  It has been 2 weeks since Xfinity promised to bury the line, miss dig marked and flagged my property and my neighbors 10 days ago. I have called Xfinity customer service 3 times. I am worried the neighbors dogs may chew the line or get strangled. I have called my attorney.I was told to keep precise records of dates and phone calls in case we have any issues with children or dogs be harmed by the cable laying across 2 properties. the xfinity tech who placed the new line stated it would be only 4-5 days before they would bury the line

• Review fromRegina R

  Date: 06/03/2025

  1 star
  How do I get a hold of the collections department? I was told that I had to make a payment by the end of the day today. This is the second part of a payment arrangement that I have made with this company. The first part I paid in full with zero problems. The second part was due today, it is currently 2 oclock, and they have shut my service off again. If the payment is due today, I should have until the end of the business day in order to make that payment. I spoke with ******* ( I believe) in collections department, she called me today at 1:15. I informed her that I was still working and needed to transfer the funds around in my account and that I would make the payment by the end of the day today. She was extremely rude and less than helpful. The calls are monitored and recorded and I hope to God that this company goes back and listens to this phone call because she was extremely rude and difficult to deal with. She cut my Wi-Fi off the second the phone call ended. I informed her that I would make the payment online as soon as I was finished working before the end of the day, before 5 PM. This is the second time Ive dealt with the same issue with this company. I am unable to get a hold of the collections department. I have been on the phone for over an hour today trying to get through to that department. There is nowhere online for me to make this payment. I honestly believe that the person I spoke to should be fired or demoted or at very least should be written up for her poor communication skills and horrible customer service skills. If any other company provided Internet to my home, I would switch so fast. Unfortunately, this is all I have at the moment in my area. I am trying to pay my bill that is in collections and Im unable to get a hold of anyone ever. Absolutely the worst company I have ever dealt with. That specific employee I spoke with today should be fired. I hope that somebody sees this and can call me from the collections department

• Review fromMark H

  Date: 06/02/2025

  1 star
  After 20 years as a customer I decided to try a fiber ******************** service provider due to xfinity not being able to provide the speed that I pay for, EVER. I kept xfinity for a brief time while I tried out the fiber network in case I wanted to go back. I waited till the next bill was due and paid it then terminated services AFTER I paid the bill. They informed me that I WAS DUE $70 dollars back for whatever reason. Wholly surprised I thanked them for their honesty in the refund. LOW AND BEHOLD an EARLY TERMINATION FEE was billed to me a few days later mitigating some of the refund I was due. I have not been on a contract term with them for YEARS, and now their butthurt is showing. I specifically asked them if there were any other fees due while completing the termination of services and they gave me a clear and resounding NO. This is a ******** company trying to get what pennies they can from them hemorrhaging customers with false ******************** speed promises. Completely pathetic.