Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast

  1110 E Mountain Rd Westfield, MA 01085-1405

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  Comcast, Inc.

  1401 E Miller Rd Lansing, MI 48911-5322

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  Comcast Corporation

  6095 Wall St Sterling Heights, MI 48312-1075

Review Details

• Review fromContessa M

  Date: 08/02/2025

  1 star
  One star isn't even acceptable.This is the worst business! Horrible, rude, longest wait times, unhelpful customer service. Supervisors are nowhere to be found. Theft at its finest. Just finished with an hour phone call, while I sat on hold for 25 minutes at the very end... and got nowhere. I hate this place!!!

• Review fromDara K

  Date: 08/02/2025

  1 star
  If I could leave no stars I would. so over their BS. On automatic pay for business then they cancel service claiming payment wasn't made. No idea why they stopped my payments

• Review fromTheresa M

  Date: 08/01/2025

  1 star
  Theft!!!!!!!!!!!!!!!!!! They took ****** over what my bill was and a month later they wont fix it or return money horrific and theft !!!!

• Review fromFreida T

  Date: 07/31/2025

  1 star
  I wish 0 stars was an option. Xfinity STOLE money from my checking account yesterday. When I noticed it, I immediately contacted them to find out why they processed a payment without my knowledge or authority! I have NEVER had AUTOPAY, and I did not schedule a payment. I was told they would cancel the payment and return the money to my account immediately. It has been over 24 hours, and my money has not been returned. I have contacted Xfinity several times and keep getting the run around. I have since deleted my saved method of payment and plan to seek legal advice. Xfinity/Comcast are thieves and need to be prosecuted!!

• Review fromRick R

  Date: 07/31/2025

  1 star
  I was called by Xfinity and was asked to change my landline to a mobile phone and I would save $17.50/month of my cable bill. I asked 4 times if I would keep all the same stations I have today, they repeatedly told me yes. I switched to the mobile phone and now I do not have ******* or the movie channel anymore with my plan. I called and they told me those stations are no longer included with my plan since I switched to a mobile phone. I told them to go back to the call that was recorded and they would see that I was told all my stations were going to stay the same. They said that the person who told you that was wrong and you can not go back to your original plan any longer. I said you have to honor your commitment otherwise it is a scam. They said they cannot honor that and if I want those stations I would have to pay extra for it which would raise my bill back up again. Be warned, this is the very definition of a scam to get me to use their mobile phone instead of my original landline and squeeze more money out of me.

• Review fromLushantha S

  Date: 07/30/2025

  1 star
  My account # ending ****** have all the proofs to show what a crooked company this is.Never even think of giving your business to this company. I sign up an internet with them for $75 per month and in 3 years the price went up to $138.** without even informing me. It is almost impossible to talk to a customer service rep. **** they offered me a unlocked phone free service for one year. I paid $78.**. I was told no ***** for first year. Later I realized that the service was not free. Also, it was not unlocked. I did not accept the phone. I let it return to company without even opening. Now I have to fight to get my money back. Every time I called they say lies after lies. Even the Supervisors lie. Now I record all the phone calls and I have proof. I think the customer service department is in somewhere in ****. They are trained to lie.

• Review fromAlesia H

  Date: 07/30/2025

  1 star
  Hello I were moving and I took my equipment back to Comcast ending my sevice, while I was there I paid my balance of ****** I also add phone service with Comcast at 46 dollars a month, by me ending my service I was told my phone bill would be 70 dollars a month since I no longer had the internet,the guy still tried to sell me internet without out apartment,that was 1/20/25 the next day I canceled my phone services and went to another company, a couple of months later I started getting emails to pay a bill of ****** , SO eventually I was sent to collections. even though they acknowledge they made a mistake. They still giving me a hard time for them to get in touch with the credit bureaus. They took me down 137 in points for their mistake and theyre acting like its something that Ive done poor service this was six months ago and nine days exactly and they put me in collections after something. I paid already very ******.

• Review fromChris S

  Date: 07/30/2025

  1 star
  Switched to their mobile phone service. They informed me I would be reimbursed for phones from past provider. Been eight months, still no reimbursement. Hundreds of emails, false promises.

• Review fromVanessa C

  Date: 07/30/2025

  5 stars
  Never had an issues till recently. I own a 2 unit building and my new tenants were moving into the 1st unit and my 2nd unit was vacant. I had originally had everything *********************************************** under unit 1 and wanted it moved to unit 2. I selected the move service online and saw that nothing changed and called xfinity and they said that they didnt see anything on their end so thats the first thing that went bad. Well they completely messed up my accounts and my tenants accounts after that. They put me under my tenants accounts and I no longer have access to my own account. I only knew of this because I went to an xfinity store and they told me that I was no longer the account owner, I was under my tenants and had to ask for their permission to make any changes to phone plan or upgrading my phone. They told me to call customer service because they wont be able to be of any help at the store even though I waited for a hour at the store to even talk to a sales rep. ** that is what I did. I called and they completely messed my account again. They canceled my internet and on top of that they still kept my phone service under the same unit 1 so I still cant make any changes to my phone plan or upgrade my phone like I would have liked. I have called 5 times for them to fix it and every time they have told me that it is fixed and there are no issues and that is false because they still cant upgrade me at the store they tell me that I am not the main account holder. At this point I will be asking my tenants to cancel my phone line since I cant do it and I wont be returning ever. I have never had an issues with any other phone company as I have had with xfinity. Not even sprint was this bad and they are the worst of the worst but I think xfinity will be taking that position now.

• Review fromRuben L

  Date: 07/29/2025

  1 star
  The foreign call centers will make promises to get you off the phone and then xfinity will refuse to follow through with the promises that their call centers make. If you want to talk to a manager instead of a foreign call center, you have to wait 50+minutes. This is a racist practice that breeds distrust towards foreigners, having foreign call centers make false promises to customers just to get them off the phone. ********************** is using foreign labor to shield themselves from facing their billing mistakes, thus causing racial tension.