Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  41112 Concept Dr Plymouth, MI 48170-4253

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  Comcast, Inc.

  41112 Concept Dr Plymouth, MI 48170-4253

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  Comcast Corporation

  PO Box 8009 Plymouth, MI 48170-8009

Review Details

• Review fromElizabeth D

  Date: 11/21/2025

  1 star
  Buyer beware! Comcast/Xfinity has unscrupulous business practices when it comes to their contracts! If you break your contract because you move to an area that Xfinity does not service, you are still charged an early termination fee. How is this the consumer’s fault? It is in their contract, but I challenge you to find a salesperson that discloses this information. And you certainly don’t have time to read an entire contract while inside a packed (‘cause it always is) Xfinity store.
  In my situation, I had recently started a new contract because I was on my boyfriend's plan and he died. We had had Xfinity for MANY years ... well exceeding the contract. I thought I was doing the right thing by canceling his service and putting it in my name. I knew at the time that I would be moving within a few months. At that time I did not know where and I did not know it would be in an area that wasn't serviced by Xfinity. Because I knew I would be moving, I ASSURE you I would have paid attention if the salesperson had mentioned the ETF. Moving was top of mind at that point.
  When I first received the charge, I called to find out why and all I was told was, “I’m sorry. We’ll take care of it.” I didn’t think about it again until I started receiving calls from a collection’s agency, I called again and spoke to three different people who were “going to get it credited.” The first basically put me on hold and left me waiting until I hung up after 25 minutes. The last person said he was getting it credited and then I received an email the next day from Xfinity that said it could not be credited, with no explanation. After a lot of internet searching, I now know why. Try finding your ENTIRE contract on your online account. I still haven’t.
  This is an outrageous policy and a money grab from a greedy company!

• Review fromChristy J

  Date: 11/20/2025

  1 star
  They are installing ***** in our neighborhood and keep trespassing in my yard but would no go. Called ther corporate and was told that they would handle it. But they were back the next day in my yard again.

• Review fromAmanda M

  Date: 11/20/2025

  1 star
  Absolutely unacceptable service from Comcast.The service itself is unreliable, the customer support is disorganized, and every interaction feels like an endless loop of transfers, excuses, and zero solutions. Ive spent more time troubleshooting their failures than actually using the service Im paying for.When issues arise (and they do, constantly), getting help is nearly impossible. Representatives contradict each other, no one follows through, and youre left wasting hours with nothing resolved.For the price they charge, this level of performance is inexcusable. I would strongly advise anyone considering Comcast to look elsewhere.

• Review fromLucas L

  Date: 11/20/2025

  2 stars
  Good internet speeds, but canceling service seemed purposely obstructive. You can start service completely online, but when you want to cancel service you have to go to their store, take a number, then talk to someone ONLINE from their in-store kiosk. After cancellation, they kept telling me to return my rented equipment, which I had returned at the front counter of their store. Three phone calls later and scanning the receipt that their employee gave me when I turned in the equipment they stopped calling and canceled what they had been trying to charge me for equipment I no longer had.

• Review fromAsh D

  Date: 11/19/2025

  1 star
  Ordered I phones after an hour call for the plan. They cancelled the order then said to resubmit I would need to establish new lines which previous associate never mentioned. Price gouging by then changing up to amount for phone value. Corrupt business practices. Terrible customer service. Hard to even get the transfer id to switch carriers.

• Review fromMark K

  Date: 11/19/2025

  1 star
  As a customer for over 25 yrs with ********************/**********************, I would expect more. I have always received a paper bill via ****. In the middle of October it dawned on me that I had not received my bill. I called Xfinity and was told to pay $289.94, and my late fee would be waived. Come November no bill, but I called Xfinity on Nov 4th at 9:33am and told them again no bill, and I have never in 25yrs gone paperless. They go ahead and tell me to pay $268.34. **** payed and I called today November 19th to make sure I am going to receive my bill. I was told I have an outstanding balance of $21.64. Its the principal of lies and lack of transparency. None of my calls, Nov 21 for 48 min, Nov 3rd 51 minutes and Nov 4th, 2min 58 sec. ABSOLUTELY EMBARRASSING, will be switching carriers

• Review fromGeraldine W

  Date: 11/18/2025

  1 star
  Billed me for the phone and didn't have their services

• Review fromJulie R

  Date: 11/18/2025

  1 star
  My 94 year old mothers house burnt, she moved in with me. I needed to put a landline in the house so when I have an appointment in 2 days that she has a phone in case of an emergency. They would not give me an answer to the question, can they connect to the phone jack already in my home. Simple question! I have spoken with 6 people at least in the past 4 hours and just got the answer that they wouldnt know until tomorrow. They had me set up the service first, so now I requested that they stop that service, I will contact someone else, they put me to 1 person that said theyd transfer me to the right person, who then also said theyd transfer needed to transfer me to another. I dont have time for games we must go to the town to get the paperwork regarding the fire and everything. I think the way they treat seniors and also emergency situations is disgraceful and borders on elder abuse. Stay away from them.

• Review fromTHOMAS M

  Date: 11/17/2025

  1 star
  BEWARE -Do not use Comcast - the absolute worst customer service. I was overcharged for a short trip to ****** & tried unsuccessfully over a period of 2 months to reach a supervisor. I was on hold in a series of calls for a total in excess of 15 hours & visited a store 3 times. Each time I was promised that a supervisor would review & either call or email me with a resolution. I have never received a response from anyone. I am transferring my service to ******* & will never use Comcast again

• Review fromCourtney T

  Date: 11/17/2025

  1 star
  Xfinity charged me $529.99 (unauthorized). Then when messaged in the xfinity app they said the charge wouldnt go through; it just had to show as pending so the ledger was accurate. She lied. When I called customer service they didnt know why I was charged that so they refunded me. Then a few days later I was getting messages about an unpaid balance. It was another $500 charge. I called customer service and they didnt know why that was there. He said he cleared my account so the charge would be removed. Then, a week later, they charged me $560.41. I called customer service and they had me on the phone for over 2 hours (90% of that time on hold) while they investigated. They said they would call me back in 1-2 hours but never did. I called the next day and spoke with someone else. She confirmed its an unauthorized charge and refunded the money.