Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast Cable

  PO Box 193 Dover, DE 19903-0193

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  Comcast

  1110 E Mountain Rd Westfield, MA 01085-1405

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  Comcast, Inc.

  27432 Groesbeck Hwy Roseville, MI 48066-2715

Review Details

• Review fromAlicia M

  Date: 10/22/2025

  1 star
  Deceptive practices. I cancelled internet service and was told there would be a credit on the account which I was surprised about and then two weeks later they said I still owed for services provided. I called and complained that I didn't mind paying if it had been disclosed at the time of my cancellation but I was told no remaining balance was due since I cancelled before the next service time frame and then was later told it was different than what I was told at cancellation. I said I would have paid it and moved on but the shady way they went about asking for money after making it seem like the credit was a big thank you seemed more like a final attempt to keep me as a customer. I have one last contract with this company and then I will never utilize their services again.

• Review fromMary B

  Date: 10/22/2025

  1 star
  My first frustration was with Xfinity in general, I went in to see if I could lower my bill and all I did was change my bill to my old plan to their newly labeled plan and my bill dropped. I feel like as they change their plans they should give the current customers the best deals I have I shouldn't have to go in and ask for ******* next step, I decided to move to their mobile phones seemed like a great deal. Too good to be true clearly first off. It was impossible for me to complete the order online so I had to drive into town and complete the order at the store, basically doing the same thing I did at home on the tablet at the store three hours of that day wasted. The *** there told me I had 21 days after I activate the phones to return my trade-ins. Activated the phones Saturday night before. Today opened my email to print out the return labels to get them shipped so they'll be back by the weekend, only to see that in the email it actually states they had to be received by October 21, which was yesterday I ask if there's anyway I can get an extension I'd be happy to bring them right to my local Xfinity office today and was told no. So my good deal of such the Xfinity is out the window. I should've known they were a crock when I had to go into lower my bill on something they should've done for me. . Now I'll wait 90 days and switch to T-Mobile because they'll pay off my phones on Xfinity. Do better with your customer service, do better for your customers. Be more transparent with dates, time frames and when your plans change in customers could save money. If they had sent me a letter and said hey, our plans have changed you might be able to save money. Call us or go to your local Xfinity store! I could've saved money, if I hadn't gone to try to save money I'd still be paying them more than I need to be paying them..

• Review fromShayla S

  Date: 10/22/2025

  1 star
  Horrible horrible, they make so called sweet deals and take your money and put in whatever account they please. No accountability whatsoever and swear they can help and its a true fail.

• Review fromKimberly C

  Date: 10/21/2025

  1 star
  Xfinity sold me a new line of mobile service with the promise of a free phone if I changed my account to unlimited. I have been billed $24.99 since August 18th for the free phone. I've called repeatedly to get the recorded call reviewed. I'm told the call was heard an the agent was wrong. Their solution is for me to return the phone because they will not honor the offer. I do not feel I should be held responsible for the agents error. I would like the last three payments refunded to me and the phone promotion honored. ******** *****.

• Review fromCrystal C

  Date: 10/21/2025

  1 star
  Biggest scammers ever. Ive been bent over twice by them now. They quote you on one price and then your bill will say a whole other thing when you get it. They quoted me a device payment. My bill came. It was $50 higher than I was quoted. I called them, but they told me in order to investigate the problem. I would have to send back the brand new phone that I just activated a couple weeks ago. Thats insane. Why would I do that? To go through all the process again?! Im not a complainer, but Im a big believer in principle. When you do something, do it right. We have Comcast at work too and it *****. We regret switching over. Now were stuck in a contract. Just beware. Record your conversations with them if possible. Make sure youre very transparent. Ask questions if youre not sure. Ask several times make them answer it. You have the right to. Be leery of them. Theres no choice for zero stars, unfortunately. The one star doesnt actually count on my review!

• Review fromDaniel P

  Date: 10/21/2025

  1 star
  I was misled on a promotion for a free ipad, it took me 9-10 months to receive a return shipping label. In that time I was charged for an additional line and the ipad. I was told I would receive a roughly $400 credit and I have not received anything. I recently upgraded one of my phone lines to get new iphone 17. after receiving it I noticed they added another line to my account. I called and they said it was a promotion to add a line. That wasn't the promotion I received ove the phone from the original order. Now they are telling me I have to send the phone back and reorder a phone with a different promotion. **************** is horrible with **********************.

• Review fromChristopher M

  Date: 10/21/2025

  1 star
  Horrible experience. On Oct. 19, 2025 It all started when my bill increased and I asked why. It was told to me the promotion ended, ok that's fine. Then the agent was trying to get me into another plan to save me some money and in the process we were disconnected. I was then connected with another agent and asked what was accomplished by the prior agent before we were disconnected. His response was telling me I had to increase my speed yet again to run my 3-4 devices. Never would answer my question. Then I was transferred to another agent and had to explain everything yet again and yet again the response was to get me into a higher speed instead of telling me what was done. I spent over 3 hours on xfinity chat and was transferred to more that 6 different agents before I finally lost my temper and closed chat. I never did get my answer on what was done. on Oct. 20, 2025 I logged back into xfinity chat and a message showed up saying the promotion ends April 12, 2026. I spent almost 3 hours trying to find out what that was about. Once again I was not able to get any answers. I called xfinity to cancel my service completely and was not allowed to. They said that team was not available at this hour. So I have nothing good to say after this. Apparently xfinity can charge what ever they want without the choice of the customer.

• Review fromLeyshell W

  Date: 10/20/2025

  1 star
  I am writing to express my deep frustration with the service Ive received as a new customer. I recently purchased a home in *********** and signed up for Xfinity internet service in late September. Unfortunately, my experience has been disappointing from the very beginning.The technician arrived an hour before the scheduled installation window on a weekdaywithout prior noticeand hung up on me and my partner when we explained we were still at work. As a result, we went without service until we could pick up the modem ourselves after moving ***** the Xfinity store, we were given a modem incompatible with our internet plan and told it would hold us over until the correct one arrived by mail. A week passed with no delivery, so I contacted customer support. Since then, I have spoken with at least four different representativeseach assuring me that the correct modem was on its way. What eventually arrived was only a Wi-Fi adapter, not the modem I was ************, nearly a month later, I have inconsistent internet that regularly disconnects, making it impossible to work from home. Yet I am being billed $95 for a past-due balance and another payment due November 1, despite barely having functional service. To make matters worse, during my latest support chat, an agent tried to sell me a new plan for $20 off if I linked my bank accountrather than fixing the issue at hand.Frankly, I find it unacceptable to be charged nearly $191 for unreliable or nonexistent service, especially after multiple failed attempts to resolve the problem. Ive also had to make repeated trips to the Xfinity store at my own expense, wasting both time and money.I had expected a smoother experienceespecially given how many of my friends use Xfinitybut this has been nothing short of exhausting. Once I settle the current billing period, I intend to cancel my service and move to another provider unless this issue is corrected immediately and the improper charges are removed.

• Review fromZepoura F

  Date: 10/20/2025

  1 star
  I am writing to lodge a formal complaint regarding repeated misinformation, unfulfilled promises, and negligent customer service that I have experienced through multiple Comcast representatives. I depend on Comcasts services to work from home, and the repeated misrepresentation has directly interfered with my ability to do my job effectively.Over the past several months, every chat and phone interaction with Comcast has included misleading or inconsistent information. I have tried to maintained recordings and transcripts of these interactions, which clearly document false statements and contradictory responses provided by your representatives.These ongoing issues have caused unnecessary stress, financial strain, and work disruption. I have made every effort to resolve this matter through standard customer service channels, but I continue to be met with misinformation and a lack of accountability.

• Review fromPRINSTON W

  Date: 10/20/2025

  1 star
  On October 11 I transferred my services from my old residence to my house. All my services didn't transfer I couldn't use my cable boxes and my wifi was very spotty. I called for a technician to come out October 13 from 1pm to 3pm the agent never showed. I got in contact with customer service they set an appointment for October 18, 2025. The agent also stated that they will waive the technician fee since it wasn't a installation issue on my end but on xfinity. When the representative came out Saturday he was able to get my internet up and running and also my cable box in my master bedroom but didn't fix the cable box in the living room. The technician that he will send someone out later today but they will work on the services outside and that should fix the issue. Upon completion of the services at 5:30pm i notice better speeds with my internet and cable except the cable wasn't working downstairs it kept giving an error message of RDK-*****. I immediately got in contact with customer service again and they stated that it wouldn't be a charge for another representative to come out to fix the issue on Oct 19. On October 19, the technician came out in the morning I stated to him the issue that took place and the error code. The technician stated he would just a even swap the 4k wireless tv box. I talked to representative on Oct ************************************ with getting the charges off my account but stated she couldn't take it all the charges off because of the technician visit on multiple occasions. I don't understand why I was getting charge for two separate technician visits when the customer service agent stayed they will waive the charges since it was a xfinity problem not on the customer.