Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28,322 total complaints in the last 3 years.
9,230 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August or September, I called Xfinity about lowering my Internet bill because there had been an increase. The agent suggested we add an iPad to my account to lower the ******************** bill. This lowered my Internet bill to $66 a month and added a $30 a month bill for the iPad with cellular service. But this was overall lower than what I was paying for only internet. When I spoke with the agent, I asked what would happen if I canceled because I knew that I was moving soon. The agent told me it would be no problem at all, I would just continue paying $30 a month for the iPad with cellular service and cancel home internet if it wasn't offered in my new area. Now that I am moving, I called to cancel home internet. The agent informed me there would be a $25 per month added charge for having a standalone device. If you cancel home internet, the charge goes into effect. I did ask the original agent about cancelling my internet in the future because I knew a move was coming. I asked about fees. They assured me there would not be any and continued to sign me up for the iPad. I do believe this was extremely deceptive considering I asked multiple times about the fees and they assured me there would not be any. When I called to resolve this, they told me I would need to pay the fees and I should have read the disclosures. Although I agree at this point, I would never trust the agents again, I do not think they should be able to verbally tell lies about how their service work to get you to sign up for things. It is extremely unfair and deceptive. I believe the $25 standalone fee should be waived since the employee lied and hid the fees.
Business Response
Date: 10/30/2025
October 30, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ***** *****
**************************************************************************

Case Number:24067358
Date of Notice:October 27, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** *****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ***** directly and worked with them to address their concerns.

***** ***** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

Don C.
Xfinity Mobile Executive Resolutions
********************************
Customer Answer
Date: 10/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:10/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set up an installment plan via the xfinity chat bot. I paid the down payment Octover 17th. Woke up yesterday October 25th to no service. Called and was on the phone for over 1 hour, they said everything was fine and turned my service back on. Woke up today October 26th to no service again, called and they said I was never eligible , my account doesnt show an installment plan even when I have the proof.
Business Response
Date: 10/29/2025

October 29, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ******** ****
            *******************
            ********, IL 61081

            Case Number:              24065261
            Date of Notice:             October 26, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******** ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** **** directly and worked with them to address their concerns.

******** **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Executive Customer Relations
**************
Customer Answer
Date: 10/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****
Initial Complaint
Date:10/24/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being charged $10 extra every month for internet bill. On setting up Autopay with a bank account, ********************** claims to provide a 10 dollar discount on your internet bill. They have not provided me that, despite repeatedly reaching out to the customer care. The worst part is, the customer care always claims that the issue has been resolved but they never do it. The last time I spoke with them, I only asked them to send me an email of the chat transcript with them, and they have not even sent that.
Business Response
Date: 10/29/2025
October 29, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:        ********* ******

, FL 33304

Case Number:                         24057447
            Date of Notice:                October 24, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ********* ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ********* ****** directly and worked with them to address their concerns.

********* ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

***** *.
Executive Customer Relations
**************
Customer Answer
Date: 10/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ******
Initial Complaint
Date:10/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last month I started internet service with Xfinity. when I first tried to get my modem to work, I could not get a signal, so Xfinity sent a technician. the technician said somebody had cut the line to the whole townhouse complex I live in, so he fixed the wire, and I he got the internet to work. when I got my first bill, it stated a owed a 100 dollar technician fee, when I chatted with the customer representative, I told them that the technician had fixed a wire for the whole complex not just my townhouse, the representative said not to worry, and I would be credited my 100 dollars within 48 hours, Now it has been two weeks, and I have contacted Xfinity two more times ( total of 3 times), and they all tell me the same. this will get fixed within 48 hours, and it still has not, and my bill is due November 1, and I cannot afford the 100-technician fee, that 3 customer representatives said would be taken off, and it still has not
Business Response
Date: 10/31/2025
October 30, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:        ****** *********
***********************************************
Unit 901
********************

Case Number:                         24057315
            Date of Notice:                October 24, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ****** *********.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ****** ********* directly and worked with them to address their concerns.

****** ********* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

*****
Executive Response Team
*************
Customer Answer
Date: 10/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********
Initial Complaint
Date:10/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April 2025, I was fraudulently and without consent enrolled into a new contract, which nearly doubled my bill. Comcast later admitted this was an error and canceled that contract around July 2025. I was then offered a $65 per-month, five-year price-lock, no-contract plan, contingent on switching autopay to my bank account which I did in July 2025. Xfinity offered a credit of $179 for the erroneous contract, then took it back and suspended services on 3 October.Timeline April 2025: During a customer service call about burying my service line, a representative fraudulently enrolled me into a new contract.Apr Jul 2025: I repeatedly called about Comcast fraudulently/erroneously entering me into a contract I never agreed to.July 2025: Comcast admitted fault and offered me a $65 no-contract, five-year price-lock plan contingent on switching autopay to my checking account, and a $179 credit.Aug 2025 bill: Shows the corrected $65 plan plus a $179 credit, leaving a $22.58 balance in my favor.Sep 2025 bill: Comcast reverses this, claiming a past-due $156.42, adds a $10 late fee, and lists $76.20 new charges = $232.62 total due.3 Oct 2025: Comcast suspended my internet service. I turned in all Xfinity equipment to the local store and requested the account be closed (which they won't due with an outstanding balance).3 Oct 2025: I emailed ******************************************* I still have not received any correspondence to include they received my complaint as of 23 Oct ***** Oct 2025: I noticed an additionally monthly charge to my account now totaling $308.82. I called customer support again and they refuse to do anything until the fraudulent past due balance is settled. I asked to speak to a supervisor or someone with authority to override their system error and was told there is no person within Comcast that can do that - I was informed my only option is to pay. 23 Oct 2025: I notified ********************************* of my complaint as well.
Customer Answer
Date: 10/24/2025
Comcast reached out to me, they are zeroing my account and closing it. Matter is settled with no monies due from me. Thank you for your assistance.
Initial Complaint
Date:10/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Initially reached out on May 29 to negotiate new rates as my promotion had ended. I was offered a promotion to which I agreed and signed a service agreement and received new equipment. I did not activate the equipment immediately as I had a new baby and was not told to activate it. A little more than month later, my bill changes and increases by an additional $15, I call to try to get the issue sorted and spent 90 min on the phone and was transferred to multiple departments. Each time they say they fix the issue and a month later, my bill is incorrect. Ive spent more than 6 hours trying to get this sorted. Finally I visit an Xfinity store and they open a ticket. Spent another chunk of time explaining the entire situation and the agent finally agrees to give me a $180 credit for 1 year price matching (even though I was guaranteed 5 years). I have an email from the agent and ticket number ECM0015871996 on Aug 28 stating that my credit would appear on my Sept 25 statement. The credit did not display.
Business Response
Date: 10/30/2025

October 30, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:
            Case Number:                      24052333
            Date of Notice:             October 23, 2025

            ****** ******
            853 *********************
             Soquel, CA 95073

To the Better Business Bureau:

This letter is in response to the above-referenced complaint submitted by ****** ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ****** ****** directly and worked with them to address their concerns.

****** ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Executive Customer Relations
**************

Customer Answer
Date: 10/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xfinity contacted me saying they were doing maintenance work in the area. On 2 September, my Simplisafe security system alerted me that it could no longer connect to the Wifi. After calling ********** customer service I was told to contact my internet service provider. On 2 Sep, Xfinity said I would have to split the bandwidth. The technician walked me through the steps. The security system was then operational but I could no longer connect to my solar panel system . After several attempts to reconnect, I called Xfinity on 3 Sep and they said they would send a technician over on 5 Sep but did not say I would have to pay. The technician came over but did not fix the problem and suggested I purchase a wifi extender. I did but that did not fix the problem. About 4 days later Xfinity was performing maintenance in the area again. I decided to reverse the bandwidth split and attempt to reconnect to my solar panels and all other devices and everything was then working again. Xfinity charged me $100 for the service call. I contacted them about the charge and they reduced it to $50. I don't think I should pay anything because were it not for the maintenance work done and the technician's recommendation to split the bandwidth, my devices would have continued to work without a service call. The technician didn't know what to do and didn't fix anything. I want the $58.97 charge removed from my bill.
Business Response
Date: 10/28/2025
October 28, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: *** *********
******************************************************************************************************

Case Number:24051380
Date of Notice:October 23, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by *** *********.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to *** ********* directly and worked with them to address their concerns.

*** ********* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

***** *.
Executive Response Team
**************

Customer Answer
Date: 10/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** *********
Initial Complaint
Date:10/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been able to access my Xfinity mobile account. I have had numerous conversations about this online, on the phone, and in the store. I have gotten so frustrated I decided to change carriers but I cannot change unless Comcast/Xf mobile gives me the transport PIN. No one at ** seems to be able to show me my account although automatic payments are going through my credit card. The email I received showed an increased charge. Without the PIN if I change carriers I will have to change my phone number. This will be a large problem.
Customer Answer
Date: 10/24/2025
I have succeeded in getting the PIN I need from ********************** in order to switch to a different service. It was an opaque, frustrating ordeal. I appreciate your help in this matter.
I have nothing but antipathy for this company and their poor communication patterns. There was one person at the retail store, ******* *****, who went over and above to help.
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This Issue with Comcast c/o Xfinity started on April 11, 2025. I have been charged for internet service the amount of $55.00 that I DID NOT AGREE TO - THE RECORDING WILL REFLECT TO THAT.I called on May ******* to adjust the bill and they did from $55.00 to $31.00. They promised ( both Mr. ***** and Ms ******* that the bill will remain at $31.00 for duration of the contract that did not happen. I had to call again on July 14, 2025 and Ms. ***** adjusted the bill from $55.00 back to $31.00 and promised that the bill will remain at $31.00 until July 1, 2026 did not happen. Back on August 11, ***************************************************** ****** she assured me that the charges of $31.00 will remain constant until July 1, 2026 did not happen. On October 8, 2025 I called again and did talk to Ms. ***** she tald me that the bill should be $55.00 without any research actually she was trying to consult with a manager which I requested, putting me on hold and never got back to me - after waiting for more then 1.5 hours I had to end the call.All I need and insist on for my internet charges be what was agreed on and promised by multi Comcast/Xfinity personnel - the adjustments to $31.00 from September forward until July 1, 2026.
Business Response
Date: 10/29/2025
October 29, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:        **** **********
            1716 Hickory View Court
            *******, TN 37013

Case Number:                         24050181
            Date of Notice:                October 22, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** **********

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** ********** directly and worked with them to address their concerns.

**** ********** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

Astashia K.
Executive Customer Relations
*************
Customer Answer
Date: 10/29/2025
Ms. Astashia K. agreed to include the detailed info about the Xfinity charges that we agreed upon. Since she did not stipulate it in her response and to make sure we do not have any future discrepancies, I am here by presenting the specifics of the agreement.
The agreement was done on Oct. 27, 2025, as follows; With all the adjustments through Oct. 2025 the credit of $5.00 will care of to Nov. 2025 reducing my bill to $30.00 ($35.00-$5.00). From Dec. 2025 my bill is $35.00 through Sept. 2026. From Oct. 2026 through March 2027 the bill will be $40.00. Contract is ending on Apr. 10, 2027.
Customer Answer
Date: 10/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Ms. Astashia K. agreed to include the detailed info about the Xfinity charges that we agreed upon. Since she did not stipulate it in her response and to make sure we do not have any future discrepancies, I am hereby presenting the specifics of the agreement.
The agreement was done on Oct. 27, 2025, as follows; With all the adjustments through Oct. 2025 the credit of $5.00 will care over to Nov. 2025 reducing my bill to $30.00 ($35.00-$5.00). From Dec. 2025 my bill is $35.00 through Sept. 2026. From Oct. 2026 through March 2027 the bill will be $40.00. Contract is ending on Apr. 10, 2027.

Regards,

**** **********
Initial Complaint
Date:10/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After several attempts, I have been unable to close my mother's account - she passed away on August 19, 2025. I've gone into my local store twice - first time was to return the cable box, the second time was to speak to someone about the account showing we owed $0.01 - the person I spoke with refused to help **** then came home and spent over 45 minutes on the phone - took me forever to get to a real person - and was told she fixed the issue. We then get a bill that says we have a credit of $0.01! I then found the bereavement page, after googling it - no one had mentioned that to me - and filled that out, but when it came time to put in my address, I could NOT do that, because xfinity is not offered at my location. I submitted an actual death certificate, as requested.We just received a "debit card" in the mail for a refund, but the letter does not say how much, and in order to find out how much, you have to go online - which I tried, but you have to have an xfinity account to do that, and I do not, and neither did my mother. (She was elderly and did not have internet - just cable.)I just want this account closed, and I want something in writing that states that it's closed. Handling this should not be this difficult.
Business Response
Date: 10/24/2025

October 24, 2025

BBB of ******************* & ********************
***************************************************************************
**********************

Re:       ***** *****
IN 46168

Case Number:      24048293
            Date of Notice: October 22, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** *****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ***** directly and worked with them to address their concerns.

***** ***** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Executive Customer Relations
*************
Customer Answer
Date: 10/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

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Comcast Corporation is NOT a BBB Accredited Business.