Business Profile
Internet Providers
Comcast CorporationHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Providers.
Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 28,333 total complaints in the last 3 years.
- 9,235 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I switch over to Xfinity cable and opt in for setting the cable up myself. After picking up the cable box I arrive home and started with my activation I completed my activation and my own and was successful and activating the services only issue was the Internet service was very weak in the basement. So I called Xfinity and explained to them that service was weak, and my box was hooked up on the third floor when I tried putting the box on the second floor and connecting it it was not working. I was told by the representative that they would send someone out to get service working on the second floor and they will waive the technician fee being so I was able to hook the service up on my own. It just wouldnt work in on the middle floor. A technician came out and got the service working on the middle floor. I was told to call once I see the fee that they had to create a service ticket that would initially come with the fee, but it will be with once it hit the bill. Once I seen the fee on the bill, I called and explained to them what I was told by the representative. I told them that they can go back and listen in on the call to see thats what I was told that the fee will be waived. I was told that this will be looked into Still to this day. They have not gotten back to me and they have not waived the fee I should not have to pay for something that I was told that would be waived. I connect the services on my own technician did not connect the service for me. They just got it working on the middle floor cable outlet. This was misinformation and I should not be charged. If I wouldve been told that I was charged. I wouldve just opted to not even get the service. The car needs to be listened to, and they need to honor the fact that they said that the fee will waved .Business Response
Date: 11/28/2025
November 28, 2025
BBB of REMOVED& REMOVED
REMOVED
Re: Ateke REMOVED
REMOVED>REMOVED, REMOVED
Case Number: 24191972
Date of Notice: November 25, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by Ateke REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to Ateke REMOVEDdirectly and worked with them to address their concern
Ateke REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED.
Executive Customer Relations
REMOVEDCustomer Answer
Date: 11/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Regards,
Ateke REMOVEDInitial Complaint
Date:11/24/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Xfinity refuses to provide a proof-of-purchase receipt for the Apple iPhone 14 Pro that I purchased through them. After contacting multiple departments, including billing, including an hour-long phone call today, they would only provide the order number: 3731-200-192-007-295-726. REMOVEDrequires the complete proof of purchase for product update maintenance, which should include an email or something stating the order number, price, purchase location, serial number (which I also have) - standard details. Xfinity refused to provide the receipt, or an email containing said information, and then stated they were not refusing, either gaslighting or me or exhibiting confusion over what "refuse" means. I was transferred to the supervisor, who immediately hung up on me.Customer Answer
Date: 11/25/2025
It turns out that the supervisor who hung up on me retaliated against me. After the call, they changed my phone number to a totally different number - even though I never discussed anything but me getting a receipt, causing hours more work
I also told them to cancel phone number ending with REMOVEDrem; -webkit-text-size-adjust: 100%;">7254 a long time ago and Ive been charged every month for it even though it hasnt been in use.
Business Response
Date: 11/28/2025
November 28, 2025
BBB of REMOVED& REMOVED
REMOVED
Re: REMOVED
REMOVED
REMOVED,REMOVED32309
File Number: 24190241
Date of Notice: November 25, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to REMOVEDdirectly and worked with them to address their concerns.
REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED.
Xfinity Mobile Executive ResolutionsCustomer Answer
Date: 11/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Regards,
REMOVEDInitial Complaint
Date:11/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Second tv in den stuck on one channel. After 3 or 4 hours dealing with xfiniity REMOVEDstill not resolved. This happened over the summer and it took over 6 hours before I FINALLY got a technician who resolved the problem. I pay for two tv's and I want to be able to use 2 tv's!Business Response
Date: 11/26/2025
November 26, 2025
BBB of REMOVED& REMOVED
REMOVED
REMOVED
Re: REMOVED
REMOVED
REMOVED, CA 95370
Case Number: 24189778
Date of Notice: November 25, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to REMOVED/REMOVEDdirectly and worked with them to address their concerns.
REMOVED/REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED.
Executive Customer Relations
REMOVEDInitial Complaint
Date:11/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to trade in my old phones, Xfinity has a promotion to trade in old phones and get credit for new phone. Trade in was accepted, they provided me the packing slip so I shipped the phone on 10/07/2025.Since then, I haven't heard anything from them, I called them few times already and they told me to wait the phone is still on the way, unfortunately after some time the whole TRADE IN tracking and everything is gone, it disappear, it shows up like i just purchased a new phone. I believe my phone was lost or something and now I'm end up with no old phone and I need to pay the full price for new one.Business Response
Date: 11/25/2025
November 25, 2025
BBB of REMOVED& REMOVED
REMOVED
REMOVED
Re: REMOVED
,IL 60491
Case Number: 24185354
Date of Notice: November 24, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to REMOVEDdirectly and worked with them to address their concerns.
REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED.
Xfinity Mobile Regulatory Specialist
REMOVEDInitial Complaint
Date:11/23/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My internet went down on 11/17/2025 and as of 11/23/2025 I still have no service. I have made dozens of calls and every agent/tech support has said it will be fixed in 4 hours. Today the automated phone service just hangs up when it recognizes my street address. I have been paying $250-$300 per month for the past 10 years. I am very frustrated that I cannot even get to a live person that won't lie to me to get me off the phone. This issue has hindered my work from home. I was trying to find out if I can cancel without being charged due to their unresponsiveness. This is so unacceptable.Customer Answer
Date: 11/25/2025
11/25/2025 - I received a call from support and was able to establish contact with someone (REMOVED) that was very knowledgeable and kind. She had the technician come out to check the lines and it was determined that the Xfinity contractor disconnected my residence from the street by accidently cutting the line. This contractor submitted a ticket to establish an outage in our neighborhood and did not provide a repair timeline. This could have been corrected immediately if the contractor had not submitted this overarching outage ticket which signals the phone system to push customers to a short phone tree effectively shutting down the call. My cable has been repaired and I would like to close this as satisfactorily resolved.Initial Complaint
Date:11/22/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Xfinity charged me $136.94 when I just switched to a monthly plan of $55 and is charging me $75 this next month. They will not remove the extra charges. If this will not resolve I will be leaving xfinity services immediately.Business Response
Date: 11/25/2025
November 25, 2025
BBB of REMOVED& REMOVED
REMOVED
REMOVED
Re: REMOVED
CA 95060
Case Number: 24181243
Date of Notice: November 22, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to REMOVEDdirectly and worked with them to address their concerns.
REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED.
Executive Customer Relations
REMOVEDInitial Complaint
Date:11/21/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being overcharged for prorated portions due to change in serviceBusiness Response
Date: 12/02/2025
December 2, 2025
BBB of REMOVED& REMOVED
REMOVED
REMOVED
Re: REMOVED
REMOVED
REMOVED, REMOVED02364
Case Number: 24177455
Date of Notice: November 21, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to REMOVEDdirectly and worked with them to address their concerns.
REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED.
Executive Customer Relations
REMOVEDCustomer Answer
Date: 12/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Regards,
REMOVEDInitial Complaint
Date:11/21/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted Comcast by chat,Phone and going into the local office in REMOVEDthat I was advised by a chat from Comcast. They were no help at all. Just want to sell you REMOVEDcable bill is paid up to date. On there web site they have my payment but above the payment there is a amount in red? They cannot explain this?Also they have me with three tv boxes where I only have two.I sent in the to a Mr. REMOVEDthe photos he request from the Comcast store with no response from him.There should be someone who can adjust the web site in my name. Thank you for your time in this matter. Sincerely, REMOVEDBusiness Response
Date: 11/25/2025
November 25, 2025
BBB of REMOVED& REMOVED
REMOVED
REMOVED
Re: REMOVED
REMOVED
REMOVED, REMOVED
Case Number: 24177075
Date of Notice: November 21, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to REMOVEDdirectly and worked with them to address their concerns.
REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED
Executive Response Team
REMOVEDCustomer Answer
Date: 11/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Regards,
REMOVEDInitial Complaint
Date:11/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved out of my old address and called Comcast on 5/27/2025 to cancel my internet service. Comcasts own account notes confirm the cancellation, show that I owed nothing, and indicate the service was to be disconnected. Despite this, Comcast continued to charge me $60/month from May through November 2025, withdrawing nearly $400 from my bank account without authorization.When I discovered the charges on 11/15/2025, employees at my local Comcast store verified the cancellation note and confirmed I should not have been billed. They instructed me to call Comcast corporate at REMOVEDto obtain a refund. On 11/17/2025, I called that number and an agent opened a case. Later that day, an executive relationship manager named REMOVEDcalled me, admitted Comcast was at fault, and said she would process a manual credit within 12 days. She also gave me a direct number, but it turned out to be unreachable. Despite additional follow-up calls, Comcast has provided no updates and still has not issued a refund.Comcast has acknowledged their error yet taken no action to correct it. I am requesting BBB intervention to require Comcast to immediately refund the unauthorized charges (approximately $400), confirm my 05/27/2025 cancellation, and ensure no further billing occurs.Business Response
Date: 11/26/2025
November 25, 2025
BBB of REMOVED& REMOVED
REMOVED
REMOVED
Re: REMOVED
WA 98133
Case Number: 24174419
Date of Notice: November 21, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to REMOVEDdirectly and worked with them to address their concerns.
REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED.
Executive Customer Relations
REMOVEDInitial Complaint
Date:11/20/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a price via chat to upgrade my home service from 600 mbps to 1 gig. It was a reduction of $10/month from what I was paying for the 600 mgps. I have an email confirming that price which is $155.70 per month including taxes. When I looked online, it shows my bill is $174.94 including taxes. I have called them and gone in person to their store located at REMOVED. They all tell me they can't do anything and that they will "escalate" my concern. Two minutes later I get an email stating that my claim has been denied. I have it in writing with an "order confirmation" and yet they will not honor it. I don't know where else to turn.Business Response
Date: 11/28/2025
November 28, 2025
BBB of REMOVED& REMOVED
REMOVED
REMOVED
Re: REMOVED
REMOVED
REMOVED
Case Number: 24161722
Date of Notice: November 21, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by REMOVED.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to REMOVEDdirectly and worked with them to address their concerns.
REMOVEDhas been provided with direct contact information should there be any further questions or concerns.
Sincerely,
REMOVED.
Executive Customer Relations
REMOVEDCustomer Answer
Date: 11/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
Regards,
REMOVED
Comcast Corporation is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.