Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28,318 total complaints in the last 3 years.
9,240 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 5th, 2025, my *** notified me that Comcast was converting the neighborhood from Coax to Fiber and apparently my house was missed. ************ was due to be discontinued on March 1st, 2025, so I scheduled an appointment with the number provided by the *** at ************. When the technician arrived for service, he mentioned that rewiring my house was a 'two-person job' and that it could not be done. He left and Xfinity did not follow-up. I proceeded to schedule another appointment, and a confirmation was never delivered so a technician did not show up. Fast forward to October 14th, 2025, I noticed that the internet was down, so I scheduled an appointment at the earliest date on October 20th, 2025. When the technician arrived, again he said that the job could not be done as 'another service ticket' was required for rewiring my house to fiber. At this point, it has been over a week without internet and cable. I cannot get any clear answers from Comcast on when the work will be done to rewire my house. I work from home and internet is essential for by job. I went to the Xfinity store on ******************************************, and explained my situation. They scheduled the 4th appointment on Thursday, October 23rd. If the technician defers the work again, I do not know how to proceed further. Comcast technicians have been refusing to perform paid services, and do not provide clear action items. The *** has a contract with Comcast, so even if I were to purchase another ISP, I would be paying for the same services twice.
Business Response
Date: 10/31/2025

October 31, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ****** *****
            ********************
            ******, FL 34119

Case Number:             24048047
            Date of Notice:             October 22, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ****** *****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ****** ***** directly and discussed their concerns.

****** ***** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Executive Customer Relations
**************
Customer Answer
Date: 10/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:10/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 10, 2025, I ordered unlimited data on my cell phone plan and was told that I would have unlimited data. On 9/9/25, I received a charge to my Discover card for $636.28 from Xfinity. Discover detected it as fraud. I looked at my Xfinity account online and could not find this charge (it said everything was paid up) and asked Discover to reject the charge and change my credit card, which they did. I changed my billing with Xfinity and received this charge again and found out it was for exceeding my data limit on a plan I was told was unlimited. I've attached part of the conversation that I had with Xfinity that not changing my account to unlimited data was their mistake, and that they would erase these charges. I have been in online chat and phone calls with them for several hours (10/2/25 and 10/10/25), and this charge for exceeding my data limit has still not been erased. I'm not sure if it was an honest mistake or not, but I should not be charged for something I did not order. I find their website to be very confusing and don't believe I should be penalized for not understanding their system. I was told in my last conversation on 10/10/25 (after threatening to report them to the BBB), that they would refund me $575 and give me a credit of $515, neither of which I've seen as of today 10/21/25. Thank you for taking my complaint.
Business Response
Date: 10/24/2025

October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:       ******* ******
            ***************************
            ************, MI 49504

Case Number:                    24046778
              Date of Notice:             October 22, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******* ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We reached out to ******* ****** directly and worked with them to address their concerns.

******* ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Xfinity Mobile Executive Resolutions
****************************-2752

Customer Answer
Date: 11/09/2025
The issue has been resolved. Thank you so much for your help.
Initial Complaint
Date:10/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue: Wrongful collections report for a returned phone.The phone was returned about three years ago, yet Xfinity Mobile has reported a balance to collections. Case number ECM0017273062 was opened on [todays date]. A representative stated someone from billing would contact me by tomorrow, but no written confirmation has been provided.This is causing stress and potential credit harm to a senior cancer patient. I am requesting immediate removal of the account from collections and written confirmation of account closure.
Business Response
Date: 10/23/2025
October 23, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ***** *******
************************************;
***************************;

Case Number:24045047
Date of Notice:October 21, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ******* directly and discussed their concerns.

***** ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

Salinthia S.
Regulatory Escalation Specialist
*********************************
Initial Complaint
Date:10/21/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I agreed to a new contract with new equipment from Xfinity on 8/18/25. I have a confirmation email showing that order and detailed monthly charges totaling $91.49/monthly indefinitely. Xfinity sent me the equipment and I installed it on 8/24. However, they never adjusted my bill which is currently $130+ per month. I contacted them again several times and eventually reached someone who calculated out a large credit that would be applied to my November bill. I have paid all my bills on time (auto pay). Today, Xfinity turned off my Internet. When I contacted them, they said their system showed we had our own modem, not their equipment, even though I had installed their modem on 8/24. Further, they still had not adjusted my bill and now did not show a credit. So I had been overpaying for two months. Additionally, they refused to honor the original agreement. In order to get my Internet working (which it still isnt at this writing) I had to sign a new contract which has a promotional period, meaning my bill will increase by $50 per month after the first 12 months.
Business Response
Date: 10/29/2025
October 29, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******* ****
********************************************************************

Case Number:24044982
Date of Notice:October 21, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******* ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******* **** directly and worked with them to address their concerns.

******* **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Executive Customer Relations
**************

Customer Answer
Date: 10/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I will add that their response letter was quite vague, but their resolution and communication with me was excellent. They honored the original agreement that I consented to in August; I am satisfied with their prompt response and resolution of this matter.
Thank you to the BBB for your assistance in resolving this matter.

Regards,

******* ****
Initial Complaint
Date:10/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am at my wits end with Comcast. They have such horrible business practices, they are unethical, charge you incorrectly and do not have any onshore support you can work with. I have 2 issues I cannot get resolved. We moved in late May 2024. At that time, they sent out a technician to our home to set up new equipment. That technician took all of our old equipment with him. He only left the equipment that he connected. However, we keep getting charged $30 for unreturned equipment. I've called, chatted via the app with customer service and all would tell me if I didn't have extra equipment they would take it off my bill. And that's never happened. $30 a month for 16 months without resolve. They tell you you'll get a credit, never happens. You ask for a manager, nobody ever calls back. My 2nd issue which is critical and time sensitive. I set up a payment installment on October 12th after I chatted with an agent on the app who confirmed I could cancel my payment and set up the installment. It was over an hour to get answers. I paid the $50 down payment and set up the installment and it still, 9 days later has not been set up. I've contacted xfinity/Comcast now NINE times, yet the app shows my service is going to be disconnected. Every agent assures me it takes another 24 hours and that's obviously not factual. I finally got someone 2 days ago who said they'll submit a ticket to get it fixed. I did what I was supposed to. I contacted Comcast first to ensure I could cancel my scheduled payment and set up the installment agreement. I paid $50. I set up the installment agreement and now I'm wasting hours following up. This is the absolute worst customer service. It is horrible. These people do not care about their customers. I cannot wait to find another ******************** and ********************** company. I've attached screenshots of just some of the conversations and promises that have been made and not kept.
Business Response
Date: 10/27/2025

October 27, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ******* *******
            ***********************
            ************, FL 32221

Case Number:                24041665
            Date of Notice:             October 21, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******* *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******* ******* directly and worked with them to address their concerns.

******* ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

***** *.
Executive Customer Relations
*************
Customer Answer
Date: 10/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
Date:10/20/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comcast Xfinity has my CC on file; for some reason they keep charging late fees and not doing the autopay. On *****, after spending 2 hours and 43 minutes on the phone, the representative finally charged my credit card for the amount due at that time. Due to how many times he did it, my CC was blocked, and I had to call the bank to resolve the problem. Due to all this, Comcast offered me to pay not $89 but $66.05 starting Sept 1 plus autopay. Up to today, the autopay is not happening, they never applied the discount for 1 year, and they charged me late fees again, plus reconnection The email with the new price is attached the last bill with the wrong $- attached.I am cancelling the service, but I need the bill adjusted.
Business Response
Date: 10/30/2025
October 30, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:        ***** *****
            ******************
            ***** Dunes, IN 46368

Case Number:                     24041225
            Date of Notice:             October 21, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** *****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ***** directly and discussed their concerns.

***** ***** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

**** *.
Executive Customer Relations
**************
Customer Answer
Date: 10/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:10/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been talking with these people since October 1st, I cancel my tv service on the 1st of October when the contract ended. I was told that I told paid $131.00 for this month bill and the $205.00 would go away. I spoke to multiple **** on the chat and the phone stating the same thing. Then I called today and there saying thats the prorated bill how when I paid the prorated bill of $131.00 for this month earlier. Thats does not make sense. Then I sat on hold wanting for a supervisor for 2 hours now and finally got connected to find for just the phone to sit here and ring literally as I am writing this complaint. Now the phone literally just hung up from no supervisor answering my phone from ringing. This is ridiculous and horrible service. If need be I will close this account and go to another internet and phone service. Ive been with this company for many years me and my wife. Remove that $205 from my account I am not paying that.
Business Response
Date: 10/30/2025
October 30, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:***** ********
*********************************************************>******************

Case Number:24041218
Date of Notice:October 21, 2025

To the Better Business Bureau:

This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** ********.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We reached out to ***** ******** directly and discussed their concerns.

***** ******** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

***** *.
Executive Customer Relations
**************

Customer Answer
Date: 10/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:10/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed an elite upgrade and returned my device to Assurant. Xfinity mobile is now stating that they never received the device back and the ** is stating that the order is too hold to help track the device. Attached are screen shots from ** that stated the remaining device balance ($262.59) would be waived. I was charged on my September statement for the remaining balance of $262.59. I have highlighted the section where it confirms that the device was received and the remaining balance is to be waived. I'd like the credit applied to my billing statement $262.59.
Business Response
Date: 10/28/2025
October 28, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: **** *******
******************
*************************

Case Number: 24038162
            Date of Notice:                October 20, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** ******* directly and worked with them to address their concerns.

**** ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Xfinity Mobile Executive Relations
*********************************
Customer Answer
Date: 10/28/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 24038162

I am rejecting this response because:
the issue is not resolved, Ive asked for Comcast to provide me the tracking details of the returned device and they have been unable to provide this, yet they tell me the device was not received. *** asked for the company to have a member of management call me to further discuss this and they have yet to have someone call me.

Regards,

**** *******

Business Response
Date: 10/30/2025

October 30, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:         **** *******
******************************************************************************************

Case Number:                            ******** - Rebuttal
            Date of Notice:                 October 29, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** *******.

On July 24, 2025, **** ******* purchased a ******* Galaxy S24 FE. At that time,Xfinity Mobile offered a promotion through which eligible customers could qualify to receive monthly device payment credits for 24 months, provided they satisfied certain requirements. To qualify for the promotion, customers were required to purchase an eligible device on a device payment plan, add a new line or upgrade an existing Xfinity Mobile line, and trade in an eligible device. If the line is canceled, voluntarily or involuntarily, or device payments are accelerated, credits associated with device payments are lost.

**** ******* satisfied the promotional requirements and is currently receiving the promotion as intended. **** ******* is receiving the promotion as intended.

On September 15, 2025, **** ******* was billed for five ************** plan charges, a smartwatch line fee, a device installment plan and Xfinity Mobile Charges (XMC) on the line ending in 5603. A credit was applied for the free Unlimited plan on the line ending in 4723. Additionally, **** ******* was billed for a device payment plan acceleration, XMC, and a device installment plan on the line ending in 8687. The line ending in 5385 incurred an XMC charges, while the line ending in 9699 was billed for a device payment plan and XMC. There was also a charge for a device installment on the smartwatch line,along with applicable taxes. On the same date, a credit of $463.44 was applied to the statement to cover the Watch Trade in Credit, the device subsidy credits, and the ************** plan credits.

On October 3, 2025, **** ******* made a quick balance payment, which covered the ************** plan, watch line fee charges, and taxes from the September *******, billing statement.

On October 29, 2025, an Xfinity Mobile Executive Resolution Specialist spoke with Mr. ******* and relayed the above information. The Specialist was also accompanied by a supervisor on the line. During our conversation, Mr. ******* shared that he had not received the trade-in credit for his ******* ************* 4. He clarified that the credit reflected on his bill was related to a watch trade-in, not the phone. Upon review, The Xfinity Mobile Executive Resolution Specialist confirmed a trade-in for a ******* Galaxy Watch7 Ultra, which matched the credit applied for the Watch trade in credit. However, the ******* ************* 4 was not showing as received in the Assurant Trade-In portal,which explains why the credit was not initially applied.

The Xfinity Mobile Executive Resolution Specialist approved a one-time credit to cover the payment plan accelerated balance for the ******* ************* 4,which was immediately applied to Mr. ******** October 15, 2025, statement. Any remaining credit will be applied to future statements until fully used. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.

Sincerely,

******* *.
Xfinity Mobile Executive Resolution
Customer Answer
Date: 10/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you to the Xfinity team for resolving this issue.
Regards,

**** *******
Initial Complaint
Date:10/20/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited your website and set up a payment plan for my $297 bill to be processed on the 30th. I completed this on Saturday at 9:00 AM, but my service was disconnected today, October 20th, at 10 AM. The representative I spoke with canceled the payment plan on 10/20, even though your system allowed me to create it and made me feel at ease. As a result, I chose to pay another bill that was due and attempted to defer this one. Why does your system permit me to establish a payment plan for an overdue bill and then confirm that everything was fine, only to disconnect my service and charge me for the disconnection and reconnection fees? This situation is unacceptable. I have been a loyal Comcast customer for nearly a decade, and I need this issue resolved and some compensation provided, because had I been informed that I couldn't set up the payment plan, I would have settled the bill and arranged payments for my other bill.
Business Response
Date: 10/31/2025
October 31, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:        **** **********
*******************************************************************************

Case Number:                         24038114
            Date of Notice:                October 20, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by Asia Washington.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to *************** directly and worked with them to address their concerns.

Asia Washington has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******** *.
Executive Customer Relations
************
Customer Answer
Date: 10/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************
Initial Complaint
Date:10/19/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my internet and account with ********************** on Sept. 20th due to switching providers (I had no equipment from xfinity). I had just paid my bill with them as well. I saw a notice of a bill upcoming just over a week later and called back on Sept. 29th to make sure my account was canceled. They never submitted my cancelation request on the 20th. On the 29th, I was told my account was closed and I would be receiving a refund of around $75 for my previous payment. Oct. 19th, I received an email stating my bill was overdue. I called xfinity back on Oct. 19th to once again cancel. After over an hour of being transferred to over 5 different people, the person stated my account is now closed (that is yet to be seen) but they don't know anything about any refund. I'd like to receive my refund and verification that my account is ACTUALLY closed. Cancelation confirmation numbers mean noting because the one I gave them didn't mean anything.
Business Response
Date: 10/24/2025
October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:         **** ******
MN 55441

Case Number:                            24036572
            Date of Notice:                 October 20, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** ****** directly and worked with them to address their concerns.

**** ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Executive Customer Relations
**************
Customer Answer
Date: 10/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

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Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

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