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Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 28,318 total complaints in the last 3 years.
    • 9,240 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Im writing to resolve a billing issue related to account [PRIVATE] with service address [PRIVATE].As XFINITYs records will show, I visited a store location to cancel service. At that time, I requested and was assured services would be cancelled a few days later on Sept 11 so as to avoid an early termination fee. Weeks later on Oct 1, I contacted XFINITY via telephone as my account was showing a balance due which is incorrect as services were cancelled. On that call (review the recording if you like), I was told I would be receiving a refund for the correct prorated amount to my bank account on file. This did not occur. I also checked with the representative as a $10 One Time Charge was showing under upcoming charges with no additional details available. I confirmed my understanding with the representative multiple times during this **********, I reviewed a new statement with a balance due of approx. $7 and the inclusion of an ETF. To resolve this matter, I am requesting XFINITY issue a corrected statement that shows accurate proration of my final bill to Sept 11, 2025 (services originally were ordered on Sept 7, 2024) and the removal of the erroneous $10 ETF charge.

      Customer Answer

      Date: 10/21/2025

      Only after submitting this complaint did Comcast/Xfinity resolve the issue. I'm told erroneous *** will be removed from my account and I'll receive a credit for the negative balance in the next 30 days.

    • Initial Complaint

      Date:10/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I upgraded my 2 phone lines to iPhone 17. Was supposed to get a discount of 800 total but to be spread out over 24 months ***** per line for a total of *****. I chatted with Xfinity and was told the credit will show up many times but it didnt . Even called was told the same thing. Spent countless hours trying to fix this. I have screen shots showing me the discount with trade and without trade in. The last time I called Xfinity they said I had to upgrade my phone to another unlimited plan when Im already on an unlimited plan. I feel like this is false advertising by Xfinity because the website under my account shows I was eligible for a trade in.

      Business Response

      Date: 10/30/2025



      October 30, 2025


      BBB of ******************* & ********************
      *****************************************************************************
      **********************

      Re:       ****** **********
                  CA 94541

                      Case Number:                      24035862
                      Date of Notice:             October 19, 2025

      To the Better Business Bureau:

      This letter responds to the above-referenced complaint submitted by ****** **********.

      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ****** ********** directly and worked with them to address their concerns.

      ****** ********** has been provided with direct contact information should there be any further questions or concerns.

      Sincerely,


      ****** *.
      XM Executive Resolutions
      ********************************

      Customer Answer

      Date: 10/30/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** **********

    • Initial Complaint

      Date:10/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent account was opened using my credit card information. I spent several hours on the phone trying to resolve but xfinity was not able to provide account info to cancel the account or issue a refund. The account is not in my name or connected to any of my info with charges originated from places i have never been to.

      Business Response

      Date: 10/22/2025

      October 22, 2025


      BBB of ******************* & ********************
      ******************************************************************************************
      **********************

      Re:********* ***********
      ********************************************************************************************************************

      Case Number:24034686
      Date of Notice:October 19, 2025

      Dear Sir/Madam:

      This ****** responds to the above-referenced complaint submitted by ********* ***********.

      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ********* *********** directly and worked with them to address their concerns. 

      ********* *********** has been provided with direct contact information should there be any further questions or concerns. 

      Sincerely,


      ******* *.
      Executive Customer Relations 
      **************

    • Initial Complaint

      Date:10/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep frustration with the ongoing issues Ive experienced with your services. Despite filing multiple complaints over the past several months, my service quality has only continued to *************, after finally getting a technician to visit my home, the situation worsened. The technician spent nearly two hours here, yet my service went from poor to completely nonfunctional. This has created a major inconvenience for me, as I am an online student who relies on consistent internet access to complete my coursework.Comcast has been a source of constant frustration since I purchased my home over three years ago. Rather than resolving the persistent issues, your companys actionsor lack thereofhave only made matters worse. To make things even more frustrating, no one can provide me with a clear timeline for when another technician will arrive or when my service will be restored.I am extremely dissatisfied and expect immediate action to correct this matter. Please escalate this complaint to a supervisor or regional manager who can provide a concrete solution and compensation for the ongoing disruptions and poor service.

      Business Response

      Date: 10/24/2025


      October 24, 2025


      BBB of ******************* & ********************
      *****************************************************************************
      **********************
       
      Re: ***** Hamilton 
      ******************
      ****************

      Case  Number:24034097
      Date of Notice:October 20, 2025 

      To the Better Business Bureau:

      This letter responds to the above-referenced complaint submitted by ***** ********.
       
      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ******** directly and discussed their concerns.

      ***** ******** has been provided with direct contact information should there be any further questions or concerns.

      Sincerely,


      *** *.
      Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried canceling my service in June due to moving in the mountains and it does not have Xfinity internet up here. Been paying $100 a month since June and not been using the service. That part is my fault for not paying attention. What is not my fault is calling in to cancel service and they have me on hold for an 1hr and 15 minutes. Giving me some excuse of we are 90% done with canceling. Havent heard anything an no one replied in the last 20 minutes. Started my call at 11:20am and it is now 12:45. Disappointing because I have been a member for YEARS and now they will be the last service I call when I DO move back down to the springs. I just want my account canceled so I can stop being billed.

      Business Response

      Date: 10/23/2025

      October 23, 2025

      BBB of ******************* & ********************
      *****************************************************************************
      **********************

      Re:       **** Steckman 
                  ***********************************************
                  ****************, Co 80907

                  Case Number:              24033904
                  Date of Notice:             October 18, 2025

      To the Better Business Bureau:

      This letter responds to the above-referenced complaint submitted by **** ********.

      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** ******** directly and worked with them to address their concerns.

      **** ******** has been provided with direct contact information should there be any further questions or concerns.


      Sincerely,


      ******** *.
      Executive Customer Relations
      *************

    • Initial Complaint

      Date:10/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am not happy at all with what is going on with my postpaid Internet account that I cancelled back in July. I was told I would receive a partial refund of $32.71. I never did, but now I was just emailed by a debt collector that I actually owe this amount now. I spoke with Xfinity Support on Reddit that confirmed the partial refund back in July. I never received any communication or even a bill sent for this and for it to go straight to a debt collector is not professional. This better not impact my credit either. I would like someone to contact me back as soon as possible. I am trying to contact them through Reddit as well.

      Business Response

      Date: 10/24/2025



      October 24, 2025


      BBB of ******************* & ********************
      **********************************************************************************
      **********************

      Re: ***** *****
      **************************************
      ****************

      Case Number:24032238
      Date of Notice:October 18, 2025

      To the Better Business Bureau:

      This letter responds to the above-referenced complaint submitted by ***** *****.
       
      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We reached out to ***** ***** directly and worked with them to address their concerns. 

      ***** ***** has been provided with direct contact information should there be any further questions or concerns. 

      Sincerely,

      ***** *. 
      Executive Customer Relations
      **************

    • Initial Complaint

      Date:10/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two years ago, I switched to Xfinity and ordered an iPhone with a monthly payment plan. On October 3, 2023, the original delivery attempt failed because I was not home to accept it. Within approximately ten days, I spoke with an Xfinity representative by phone and successfully received an iPhone.I recently discovered that I was charged for two devices: both the iPhone I received and another one that was never delivered. The billing statements were unclear and did not indicate that I was paying for two phones.Over the past two months, I have contacted Xfinity customer service at least six times in an attempt to resolve this issue. Each time, I was given inconsistent explanations and reassurances that the matter would be investigated. Some representatives initially implied the charges were correct, only to later acknowledge, after reviewing case notes, that I had done everything required to address the missing-phone issue back in October ******* of this month, the payment plan has been completed in full, meaning I have finished paying for both devices, including the one I never received. Despite my repeated efforts, Xfinity has not issued a refund or provided a satisfactory resolution.I am requesting that Xfinity:1. Refund all payments made toward the undelivered iPhone.2. Provide written confirmation that my account has been reviewed and corrected to reflect this refund.Thank you for your attention to this matter.

      Business Response

      Date: 10/23/2025

      October *******

      BBB of ******************* & ********************
      ***************************************************************************
      *********************

      Re:       ***** *******
                   NJ *****

                   Case Number:               ********
                   Date of Notice:              October 18, 2025

      To the Better Business Bureau:

      This letter responds to the above-referenced complaint submitted by ***** *******.

      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ******* directly and worked with them to address their concerns.

      ***** ******* has been provided with direct contact information should there be any further questions or concerns.

      Sincerely,


      ******** *.
      Xfinity Mobile Executive Resolutions
      ***********************-2973

      Customer Answer

      Date: 10/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:10/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** offered to pay off my xfinity devices up to 800$ each if I switched to their mobile service. I switched and was sent 2 prepaid **** cards to pay off Xfinity. Xfinity refuses to accept these prepaid **** cards as payment. This will hit my credit rating soon and I need a resolution.

      Business Response

      Date: 10/23/2025

      October 23, 2025


      BBB of ******************* & ********************
      *****************************************************************************
      **********************
       
      Re: ***** **********
      **************************************************************************************

      Case  Number:24030090
      Date of Notice:October 17, 2025

      To the Better Business Bureau:

      This letter responds to the above-referenced complaint submitted by ***** **********.

      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ********** directly and worked with them to address their concerns. 

      ***** ********** has been provided with direct contact information should there be any further questions or concerns. 

      Sincerely,


      ********* *.
      Xfinity Mobile Executive Resolutions
      *********************************

    • Initial Complaint

      Date:10/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying 200 dollars a month for internet and when I made a 200 dollar payment in September and asked why was I being charged so much for internet and a camera? I asked if I was being charged for any tv package because I have Dish? I was told no. They suspended the services and I called in on 10/14/25 and found out that I was paying for tv and when I asked to be credited they applied 60 dollar credit that didnt make balance go down. I didnt pay with credit nor do I want anyone to decide on how my money is spent especially when its their mistake.

      Business Response

      Date: 10/21/2025

      October 21, 2025 


      BBB of ******************* & ********************
      *****************************************************************************************************************************

      Re:Kaleem Shabazz 
      ******************************************************************************

      Case Number:24027997
      Date of Notice:October 17, 2025  

      To the Better Business Bureau:

      This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** *******.

      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ****** ******* directly and worked with them to address their concerns. 

      ****** ******* has been provided with direct contact information should there be any further questions or concerns.

      Sincerely,


      ***** ********
      Supervisor - Executive Customer Relations 
      **************

    • Initial Complaint

      Date:10/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Absolutely the worst customer service experience Ive ever had. The staff at the ********************************** office were rude, unprofessional, and completely unhelpful. I went in to transfer my account to another person at the same address something that should be simple. Instead, they told me to close my account and have the other person open a new one.They explicitly said it was free, no fees, no charges, and that I could keep the old equipment since it was broken anyway. That was all a lie. I was later charged $135 for equipment and an early termination fee. To make it worse, they sent the balance to collections even though the account was under dispute for months.This office clearly doesnt train their employees properly and doesnt care about giving accurate information. Unprofessional, unpolite, and completely incompetent service. Avoid this location at all costs.

      Business Response

      Date: 10/22/2025

      October 22, 2025

      BBB of ******************* & ********************
      *****************************************************************************
      **********************

      Re:       ******** Chakhovich
                  808 Camino ***** 206
                  ********,********

                  Case Number:              24027863
                  Date of Notice:             October 17, 2025

      To the Better Business Bureau:

      This letter responds to the above-referenced complaint submitted by ******** Chakhovich.

      We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** Chakhovich directly and worked with them to address their concerns.

      ******** Chakhovich has been provided with direct contact information should there be any further questions or concerns.


      Sincerely,


      ******** *.
      Executive Customer Relations
      *************

    Comcast Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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