Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28,318 total complaints in the last 3 years.
9,233 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 12, a chat agent told me that I could have some mobile charges waived on my account. Several other agents - once again in September (around the 27th) and again in October (around the 3rd) confirmed via chat that the charges could be waived. On October 16th, I spoke with a phone agent who contradicted the original information and told me the charges cannot be waived, citing a company policy that I was not made aware of a month ago. I attempted to escalate this around 8:30pm ET with that agent on a recorded line, and the agent hung up on me when I asked to speak directly to a manager about the misleading and contradictory information that I was given. I have chat logs from September showing the agent confirming the charges will be waived and the amount to be waived.
Business Response
Date: 10/30/2025
October 30, 2025

BBB of **********************************************
**********************************************************************************
**********************

Re: **** ******
*********************************************************************

FCC IC File Number:24027438
Date of Notice:October 17, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** ****** directly and worked with them to address their concerns.

**** ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* L
Xfinity Mobile Regulatory Specialist
********************************

Customer Answer
Date: 10/30/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in dispute with Xfinity l for several months and have had multiple phone calls with them with no resolution. I cancelled my service on May 30, 2025. I have yet to receive a final bill and I am unable to access online billing. They have put my account into collections for the amount of $162. This collection is on my credit report. My account was on auto pay and automatically paid in the amount of $145.76 between the 5th and 7th of every month. When I call they just tell me I owe the money with no explanation as to why this amount is higher than my normal bill and what the charges are for. I havent been able to get them to audit the account or send me an actual bill detailing the charges. They have refused to mail me a detailed bill on multiple occasions. I am disputing the amount of the bill as it doesnt match up with what it should be if anything at all and I need to be able to review and possibly question my bill before I pay anything. They have now damaged my credit and harassed me with a collection agency.
Business Response
Date: 10/23/2025

October 23, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******** *******
********************************************************************************

Case Number: 24027190
Date of Notice:October 17, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******** *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** ******* directly and worked with them to address their concerns.

******** ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Executive Customer Relations
**************
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into my new home June 2025. Prior to purchasing the home I had Xfinity. I was instructed to move my equipment to the new location. I was told I didnt need a tech and I was not being charged. Ended up having to have a technician show up. And was charged 100 for the visit. They told me thati needed a line dug underground in JUNE. At first I received emails saying it was scheduled, then rescheduled. Then the emails stopped coming. Everytime I call xfinity they state somebody will be coming the next day, then nothing. I have called at least 25 times now waiting on their automated line to speak to someone, countless emails and escalation tickets, and still there is a cable line running across my street.Every time I call them, they still tell me it's scheduled and it will be 2 weeks. Nobody shows up, nobody has a real update. I've escalated on September 13th and still no resolution. My lawn is brown from trying not to wash away the burial marks from the city. There's weeds overgrown because I can't mow the lawn in that area. On top of that I had to argue with them to get my bill adjusted for them charging something they havent even done even now. I have an exposed line running across the street which is hazardous to anybody coming across it. And it's being ran over time and every single day. I opened an escalation case through the site September 13 This guy promises it's being handled with white glove care, this was September 13th and it is now OCTOBER 16th as I write this. No help, no resolution, no apologies, no refund or adjustment. Just pure frustration of dealing with this.
Business Response
Date: 10/22/2025
October 22, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******** *******

, FL 33955

Case Number: 24025871
Date of Notice: October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******** *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** ******* directly and discussed their concerns.

******** ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

**** *.
Executive Customer Relations
**************

Customer Answer
Date: 10/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:10/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 16, 2025 ******* F. ***** In Re: Account: ******************* Dear Sirs:On or about September 17, 2025, I ported the following three numbers to Xfinity: **************, *************, and *************. What attracted me was the promotion; specifically, as advertised that I would receive a credit of approximately $1099 for each line activated. I was assured by the initial customer service representative (CSR) that credit would be applied to equally to all the lines. However, Xfinity failed to apply the credit to two of the activated lines *************, and *************. Upon discovering this error, I immediately contacted Xfinity to resolve this issue.Despite many calls, the issue remains unresolved. I been lied to; given incorrect information; and passed around from CSR to CSR like a bad habit. Also, the staff in the corporate stores are of no help. For example, I was told by one *** that the promotion had expired. On one occasion I was told that the problem would be resolved by the close of business. Again the issue remains unresolved. I demand that this problem be immediately resolved; specifically, no later than October17, 2025, 2:00pm. There are only two possible solutions. The first, that the credit be both immediately and correctly applied to lines *************, and ************* and that I be provided with the correct mailing labels to return the devices. The second solution is that I cancel all services and received a full refund; moreover, to include filing complaints with all the governmental entities that govern your business practices. I buy not only a product from Xfinity but a service that I and my family depend on. The fact of the matter is that I am a long-time Xfinity-Comcast customer, and I have never been treated so badly. Frankly, the customer service that I have experienced is best defined as dismal.
Business Response
Date: 10/24/2025

October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******* F. *****
******************************;
*******************

Case Number:24025860
Date of Notice:October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******* F. *****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******* F. ***** directly and worked with them to address their concerns.

******* F. ***** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

*** *.
Xfinity Mobile Executive Resolutions
********************************
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/12/2025 I returned an apple IPhone to Xfinity store in ****** , Il. I had initially purchased the iPhone to replace another phone on my account. The *** took the phone that I returned and suggested that I upgrade the phones on my account so I did . I purchased 2 new phones and returned the iPhone that I had purchased a month earlier but never activated . Im now being told that the phone that I returned was after 30 days and cant be returned. Its a month later that theyre saying this and too late to return the 2 new phones that I purchased. Xfinity has the returned phone and is asking me to come get it and continues to charge me for service of the phone and the price of the phone. This has caused me a hardship. The cost of an additional phone is outside of my budget.
Business Response
Date: 10/29/2025

October 29, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       **** ********
************************************************************************************

Case Number:              24024919
Date of Notice:             October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** ********.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** ******** directly and worked with them to address their concerns.

**** ******** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Xfinity Mobile Regulatory Specialist
********************************
Customer Answer
Date: 10/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to resolve a billing issue. I continuously reach out and am told Id receive a call back, but Im still awaiting.
Business Response
Date: 10/24/2025
October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ***** ******
            SC.,29456

Case Number:                      24024520
                Date of Notice:             October 22, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We reached out to ***** ****** directly and worked with them to address their concerns.

***** ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

Gay R.
Executive Customer Relations
**************
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comcast has charged my checking account ****** for a watch that I refused delivery on, I never obtained the watch delivery was refused, I called Wednesday October15 to settle this . They said was going to refund my money in my bank , I looked at my xfinity account they credited my xfinity account ****** towards future billing, I had to call back Thursday October 16 dispute this again, this is the third time this year I have had trouble with xfinity, obviously the people do not know what their doing, you give them your checking account info for automated billing they just take what they want, I will be looking for another provider, I hope my checking account is refunded the ****** TODAY
Business Response
Date: 10/20/2025
October 20, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: **** *. Hall
********************
************, ** 37127

Case Number:24024420
Date of Notice:October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** A. ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** A. **** directly and worked with them to address their concerns.

**** A. **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Xfinity Mobile Executive Resolution
*********************************
Customer Answer
Date: 10/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** A ****
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comcast charged me $150.00 equipment fee after I had canceled service and sent the modem via **** They then gave me a credit to my account that is no longer in use and have refused to give me a refund. The fee was charged to my bank account from auto-pay after *** confirmed return of equipment . I have email confirming my request and text messages showing that the request ticket has been denied and closed.
Business Response
Date: 10/24/2025
October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:         ***** *******
********************
*********, ********

Case Number: 24024389
Date of Notice:                 October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ******* directly and worked with them to address their concerns.

***** ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

*****
Executive Response Team
*************
Customer Answer
Date: 10/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We can't return a Iwatch from Xfinity that was supposed to be free. We were told they would take the $100.00 installation fee off because there was a problem outside and they would have had to come out anyway. of course it is still on the bill.
Business Response
Date: 10/24/2025
October 23, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:  Case Number:                  24024380
Date of Notice:             October 16, 2025

            **** ****
**********************************************************************
*******, ** 98506

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We attempted to contact **** **** several times to discuss their concerns. Unfortunately, all contact attempts were unsuccessful.

**** **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******** *.
Xfinity Mobile Executive Resolutions
***************************-2836
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The worst customer service I have ever dealt with.
Business Response
Date: 10/23/2025
October 23, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:       **** *****
            ****************
            ********,** 16675

Case Number: 24023725
Date of Notice:             October 16, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by Name of the **** *****.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We attempted to contact **** ***** several times to discuss their concerns. Unfortunately, all contact attempts were unsuccessful.
**** ***** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,

****** *.
Xfinity Mobile Executive Resolutions
****************************-2752

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Important information

Complaints

Find a Location

Comcast Corporation

Comcast Corporation

Comcast, Inc.

Comcast, Inc.

Comcast, Inc.

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Comcast Corporation is NOT a BBB Accredited Business.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Comcast Corporation is NOT a BBB Accredited Business.