Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28,318 total complaints in the last 3 years.
9,233 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canceled Xfinity service. Can not get company to give back over payment. Cannot even speak to a person
Business Response
Date: 10/23/2025
October 23, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:******** *** ********
*********************
Unit 101 101
******************

Case Number:24023641
Date of Notice:October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******** *** ********.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** *** ******** directly and discussed their concerns.

******** *** ******** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Executive Customer Relations
**************
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I make an early payment (say 1 week before auto payment) Xfinity sits on it rather than immediately debiting my checking account. This is for their convience and can s**** up my account. It.should be illegal.
Customer Answer
Date: 10/16/2025
Resolved.
Initial Complaint
Date:10/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a new Xfinity customer and have had service for approximately four months. My billing date is the 27th of each month.I paid my bills as follows:July 27 First bill paid August 27 Second bill paid September 26 I paid both September and October bills together ($133 total)Despite this, Xfinity attempted to charge my account early, on September 6 and September 12, which was not authorized. These charges were declined by my bank (****************), as no payment was due at that time.I spoke with staff at an Xfinity store who confirmed my billing date is the 27th. However, instead of resolving the issue, I was blamed for their system error.I am formally disputing any incorrect or early charges, and I am requesting the following:1.A full review of my billing and payment history 2.Written confirmation that my account is paid in full and that I owe nothing further 3.Assurance that no additional charge attempts or collection actions will occur Ive confirmed with **************** that no additional payments were made, and I will dispute any unauthorized charges if they appear again.Please respond in writing and correct this error as soon as possible.Thank you,[umalkayr jama][8772 10 611 1107599][Your Address]***********][*****************************
Business Response
Date: 10/20/2025
October 20, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:       Umalkayr Jama
            ********************************************************
             **********************

            Case Number:                      24022336
            Date of Notice: October 16, 2025

To the Better Business Bureau:

This letter is in response to the above-referenced complaint submitted by Umalkayr Jama.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to Umalkayr Jama directly and worked with them to address their concerns.

Umalkayr Jama has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Executive Customer Relations
**************
Initial Complaint
Date:10/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called comcast to go over upgrading plan spoke with a *** by the name of ***** who was going over the agreement and i was asking clarifying question as to what Im signing because what he was stating was not listed in the agreement, he rudely said well if you dont like it you dont have to sign it. I immediately asked to speak with a supervisor and he hung up on me. I called back and spoke with a lovely *** ******* who WAS able to explain the same questioned i asked ***** perfectly fine.
Business Response
Date: 10/22/2025

October 22,2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ***** ****
*********************************************************************************

Case Number:                24022334
            Date of Notice:             October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** **** directly and worked with them to address their concerns.

***** **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******** *.
Executive Customer Relations
**************
Initial Complaint
Date:10/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No called no showed multiple appointments have screen shots from chat.Have been getting run around from Comcast and also had associate try to scam me
Business Response
Date: 10/24/2025
October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******* Smith
*****************************;
Red Lion, PA 17356

Case Number: 24022023
Date of Notice: October 16, 2025

To the Better Business Bureau:

This letter is in response to the above-referenced complaint submitted by ******* *****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******* ***** directly and worked with them to address their concerns.

******* ***** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Executive Customer Relations
**************

Customer Answer
Date: 10/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Its sad a event had to go this far to get a resolution.
Regards,

******* *****
Initial Complaint
Date:10/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged ****** without my permission and I place a ticket number ECM0015887141 to stop payment. I was told that they would fix my bill but instead they added a returned payment and returned the ****** to my account. Which made my balance ****** with the past due of ******. I ask for help with the billing because its some inaccuracy in account. Instead. I was told that since I missed July it caused my account to triple not sure how that make sense to the customer. I had my services changed and I see the price changed and then I was charged 115.66.Partial charges $11.51 Services removed Sep 13 - Oct 07 -$104.15 1 Gig and Unreturned Internet/Please note: Credits for service you were billed for in advance last month. Services added Sep 13 - Oct 07 $115.66 1.2 Gig and Unreturned Internet/
Business Response
Date: 10/22/2025

October 22, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ***** ******
            *******************************
            **********************************

            Case Number:              24021753
            Date of Notice:             October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ****** directly and discussed their concerns.

***** ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Executive Customer Relations
**************
Initial Complaint
Date:10/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You guys really need to put Comcast under investigation I have been dealing with health issues which has caused me to be off work.... I called in and spoke with a representative nobody helped me the guy made me feel like I was stupid because he kept saying I kept putting the wrong password in he didn't know what he was doing and for some reason somehow my internet got disconnected then I said well you guys need to put my bill on a payment arrangement guess what they didn't do that either Comcast is very unethical and I will be going to the state on Comcast
Business Response
Date: 10/23/2025

October 23, 2025

BBB of **********************************************
*****************************************************************************
**********************

Re: ******** ********
*****************

Case Number:24021687
Date of Notice:October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******** ********.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** ******** directly and worked with them to address their concerns.

******** ******** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Executive Customer Relations
**************
Initial Complaint
Date:10/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my Xfinity Internet service and returned all their equipment in September 2025. I confirmed the cancellation through Xfinitys customer portal, and the service disconnection was reflected on my final bill dated October 2, 2025 (Account #****************************, the bill included a $70 Early Termination Fee even though I was never informed of any early termination fee when signing up or when canceling my service. I had completed my initial contract term long ago and was on a month-to-month plan, so this charge was unexpected and unjustified.I contacted Xfinity support to dispute the charge and confirm that my equipment was returned, but I have not received a satisfactory explanation or resolution. They continue to request payment, including this disputed fee.
Business Response
Date: 10/21/2025
October 21, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ***** ****
*******************
********, WA 98021

Case Number: 24021101
Date of Notice: October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to Mr. **** directly and worked with them to address their concerns.

***** **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Executive Customer Relations
*************
Initial Complaint
Date:10/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to troubles I was having on my Xifinity home internet and phone accounts, I had to call Xfinity on 7/23/25 to get these things resolved as not only are they an inconvenience and frustrating when you are paying for service, they affect my business. At the end of a nearly 2 hour call, the *** I am speaking to offers a "Free iPad" for my troubles. She explains because I am a loyal Xfinity customer, she wanted to make things right. She said to not tell anyone, but they will give me this Ipad for free. I just have to pay an initial $64 for taxes, etc. I agreed after stating that there better not be any charges that pop up after I receive the iPad, please confirm I only pay this $64 and nothing else. She assured me there would not be any further charges. She never even told me on the call how much the iPad cost or that there would be a mobile line on ***** intuition was right. I received a bill in August. I call Xfinity and said there should be no bill, this is supposed to be free. The *** said ok I will cancel the line, and I got email confirmation this was done on 8/29. Then another bill comes in September. I called again and was told not to worry, I owe nothing, they will take care of it but that is not true. My account balance says $504. I spent another 3.5 hours on the phone on 9/29 trying to get this resolved. I said I want to return the device as I did not really need or want it in the first place. I got nowhere with the agent, just told that I need to pay off the iPad. This was a deceptive offer. I'm shocked a large company would mislead customers using scamming tactics. I was only accepting the Ipad as a gesture to make good for my other account troubles, but this 'free ipad' has now become a worse issue. Now an executive solutions agent reached out and said I could send the ipad back to Xfinity by 10/7. When I went to ***** on 10/7 to ship it, the label was expired. Now the agent has not returned my 3 phone calls to try to get a new label or resolve.
Business Response
Date: 10/24/2025
October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:        ***** ******

, VA *****

Case Number:                         24020974
            Date of Notice:                October 15, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ****** directly and worked with them to address their concerns.

***** ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

Salinthia S.
Xfinity Mobile Regulatory Escalation Specialist
*********************************
Initial Complaint
Date:10/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
New customer. Was charged $100 for services that were never signed up for, never asked for and on top of that, those services were never rendered. Ive reached out several times over the phone with no help, even from management. The best they can do is give me store credit so to speak. That is unacceptable. They were so quick to take my money, but returning it? **** near impossible. I want my money back. Cash. Not store credit. The refuse to return the money. DO NOT USE COMCAST/XFINITY.
Business Response
Date: 10/20/2025
October 20, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:
Case Number:                            24020926
            Date of Notice:                 October 15, 2025

                ******* ***
            ***********************
            ******************

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******* ***.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******* *** directly and worked with them to address their concerns.

******* *** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Executive Customer Relations
*************

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Comcast Corporation

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Comcast Corporation is NOT a BBB Accredited Business.