Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28,131 total complaints in the last 3 years.
9,145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: ********************* and Billing by Comcast/Xfinity Summary:Comcast/Xfinity engaged in deceptive practices by activating mobile services I explicitly declined, and by billing a credit card I never provided.?Background & Timeline Feb 2025: I experienced severe internet issues. After weeks of calls and a technician visit, Comcast offered a new iPad as compensation. I was told it was not tied to any mobile plan.During these calls, Comcast repeatedly tried to sell me Xfinity Mobile. I declined every time.?Unauthorized Activity Comcast sent the iPad and secretly activated Xfinity Mobile service in my name.They charged a credit card without my consent (an Apple Wallet card I never gave them).This is unauthorized service activation, unauthorized use of payment information, and deceptive business practices.?Attempts to Resolve I have made multiple calls and chats. Comcast has refused to reverse charges or cancel the line.On Aug 23, I even went to a Comcast store to return the iPad at customer services direction. The store refused, citing the return ********* of Aug 25, 2025, the issue remains unresolved now 6 months after it began.?Harm Financial loss, wasted time, and stress.Comcasts conduct constitutes fraudulent billing and violation of consumer protection laws.?Requested Resolution 1.Cancel the unauthorized Xfinity Mobile service.2.Refund all unauthorized charges to my card.3.Provide written confirmation no services will be added without my consent.4.Remove all unauthorized card information from Comcasts systems.?Supporting evidence (available): Billing records, call logs, proof of technician visit and iPad delivery.?Closing:Comcasts actions are deceptive, unauthorized, and harmful. I request urgent intervention to ensure resolution and to prevent similar misconduct against other consumers.Sincerely,******* ******* I have attached a document that will provide more details.
Customer Answer
Date: 08/29/2025

Comcasts Executive Resolutions team arranged the return of the iPad, removed all unauthorized charges, and canceled the mobile line. My account is now at $0 balance. This resolves the complaint.
Initial Complaint
Date:08/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged every month this entire year for this service which I do not have. Not only this but I have been reassured several times by the xfinity mobile representatives that I will not be charged again and yet thi has not stopped. I have proof that this service was canceled months ago but they don't stop charging my accounts. Im seeking to be left alone from this department and to never be charged again by xfinity mobile.
Business Response
Date: 08/28/2025
August 28, 2025

Better Business Bureau
****************************;
********************

Re:****** ******
****************************************************************************************

Case Number:23790024
Date of Notice:August 24, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** ****** regarding Xfinity Mobile service.

On August 25, 2025, I spoke with Mr. ****** regarding a billing concern. Our records indicate that Mr. ****** was already refunded for a portion of the due amount when the device was received on January 14, 2025. However, the full refund was not processed.

On August 25, 2025, I processed the refund for the remaining due amount and confirmed that it should be received within three to five business days. We will follow up with Mr. ****** to ensure receipt of the refund.

On August 25, 2025, a credit was applied to the account to remove the past due balance created by a returned payment on August 18, 2025. On August 26, 2025, a credit was applied to the account to remove the balance created by the refund. The account is now closed with no balance owed and no future ********. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *********************************.

Sincerely,

*** *.
Xfinity Mobile Executive Resolutions
Customer Answer
Date: 08/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:08/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Xfinity multiple times at ************** (8/4/25, 8/14/25 and 8/23/25) about canceling my service. They continue to claim that they will, but refuse to actually do so. I received an email stating that service would be disconnected on 8/21/25, but it never happened. All I want is for my service to be disconnected and account closed.
Business Response
Date: 08/26/2025
August 26, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:****** Mackey
**********************

Case Number:23789966
Date of Notice:August 24, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** ****** regarding Xfinity service.

On August 25, 2025, I spoke with Mr. ****** regarding a disconnection request. Our records indicate that on August 14, 2025, Mr. ****** contacted Xfinity to request an account disconnection effective August 21, 2025. A disconnection order was created at that time to be completed on August 31, 2025, with a stop billing date of August 21, 2025, in accordance with Xfinity policy. On August 24, 2025, Mr. ****** contacted Xfinity, and the representative completed the pending disconnection order with a stop billing date of August 21, 2025. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

***** *.
Executive Customer Relations
Customer Answer
Date: 08/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me despite that it does not directly address the concerns that I initially wrote in about.

Regards,

****** ******
Initial Complaint
Date:08/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an xfinity internet customer for ~9 years at this address. Several years ago Xfinity randomly sent me their TV streaming box "free of charge". This is not a box I ordered, requested, or used. It has been in the storage bin or drawer somewhere, but since I use an AppleTV I never wanted or needed this box.I changed internet service providers a few months ago, and Xfinity is charging me $120 for this streaming box that I never ordered. I have no idea where it is and cannot find it. A quick internet search shows many other people that have been through this same issue with Xfinity.
Business Response
Date: 08/27/2025

August 27, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:       ***** *******
***************************************

                Case Number:      23786449
            Date of Notice: August 23, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** *******.

Upon receipt of this complaint, an investigation was performed. On April 18, 2022, a streaming TV box (Flex box) was added to the account. Records reflect that Xfinity Flex and the streaming TV box was included with Mr. ******** Internet subscription at no additional cost.

On July 6, 2025, a disconnection order was completed with a billing stop date of June 26, 2025,resulting in a final balance. On July 7, 2025, a payment posted to the account,satisfying the balance. On August 6, 2025, an unreturned equipment charge posted to the account for an unreturned streaming TV box. On August 6, 2025, a billing statement generated in the amount of $120.00.

On August 25, 2025, I spoke with Mr. ******* to review the above and to discuss his concerns. On August *******, the streaming TV box was removed from the account as a courtesy. On August 25, 2025, a credit was applied to the account for the unreturned equipment charges, bringing the balance to zero. I apologize for any inconvenience that may have been experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

******* *.
Executive Customer Relations
Customer Answer
Date: 08/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:08/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xfinity failed to provide a reasonable level of customer service for my TV ********************** service over a two day period, August 18 and 19. On both days, I had to spend HOURS (6 hours total--2.5 on the 18th and 3.5 on the 19th) on the automated user unfriendly phone service attempting to get my TV to provide a picture. On the 18th--after two hours on automated "nonservice", an agent finally told me my cable box was old and needed to be replaced. He promised to help me install the new one after I picked it up on the 19th. We set a time for him to call.On the 19th. The Xfinity agent did not call. Again I had to use Xfinity's automated line. After 3.5 hours on Xfinity's automated "nonservice," I finally got an agent who helped me synch the new box. Finally--after two days and 6 hours on the phone I had a TV picture. Xfinity needs to know it provides substandard customer service. The automated system fails time and again to fix the problem. ONLY a real person was able to solve my problem.
Business Response
Date: 08/27/2025
August 27, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:******* *****
****************************************************************************************

Case Number:23784928
Date of Notice:August 22, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******* ***** regarding Xfinity service.

On August 27, 2025, I spoke with Ms. ***** regarding her concerns. Our records indicate Ms. ***** attempted to contact Xfinity multiple times on August 18, 2025, and August 19, 2025, to speak with a representative and experienced issues within the Interactive Voice Recognition system and long hold times to speak with a representative. On August 27, 2025, I provided Ms. ***** with a one-time courtesy credit, which will be seen on the September 14, 2025 billing statement. I apologized for any inconvenience experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

****** *.
Executive Customer Relations
Initial Complaint
Date:08/22/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Early termination fee applied by Xfinity, as I moved out of city and they dont have any services in my new address at ************ . Hence the early termination charges un reasonable and unethical
Customer Answer
Date: 08/25/2025
Hi
received a call from Comcast Aug25. they confirmed receipt of our complaint from BBB, they assured they will waive the charges . Awaiting a mail confirmation.
Regards
Business Response
Date: 08/26/2025
August 26, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:****** Chatterjee
**********************************
****************************;

Case Number:23784247
Date of Notice:August 22, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** ********** regarding Xfinity service.

On August 25, 2025, I spoke with Mr. ********** regarding an early termination fee concern. Our records indicate that on August 2, 2024, Mr. ********** consented to a 24-month contractual agreement for Connect More Internet, at a promotional rate. The contractual agreement was effective from August 3, 2024 to August 3, 2026. The promotional rate was effective from August 3, 2024 through August 2, 2026, at which time, the retail rate would apply. Additional services, taxes, fees, and equipment are not included as part of the pricing and are subject to change.

The contractual agreement included an early termination fee should the account be disconnected for any reason before August 3, 2026, after the initial 30-day period. On July 13, 2025, we complied with a request made by Mr. ********** to end the 24-month agreement with a stop billing date of July 3, 2025. On July 13, 2025, an early termination fee was applied for the remaining 14 months of the agreement ending on August 3, 2026. The early termination fee applied to the account is valid.

Upon review of the account, the decision was made to waive the early termination fees associated with the cancellation of the account. As a courtesy, a credit was applied to the account on August 25, 2025, leaving no balance due. The credit will appear on the billing statement dated September 13, 2025. I apologized for any inconvenience experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

***** *.
Executive Customer Relations
Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2025 an Xfinity crew came out to diagnose an internet issue on my block. They removed a "vault" cover and ran new cables. When they left, the cover left behind was broken into several pieces so they left safety cones on top. The vault is in the front of my yard and next to the sidewalk and bus station. On several occasions I've observed children playing or waiting nearby. The broken cover poses a severe safety concern. Since June and for the past 3 months I have been calling Xfinity to replace it. They have created numerous work orders yet nothing is ever done. I hope this complaint helps them to see the problem, and that they fix it before the kids get seriously injured.
Business Response
Date: 08/28/2025
August 28, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       **** **********
            *******************
            ********,CA 94044

Case Number: 23780762
            Date of Notice:             August 22, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by **** ********** regarding Xfinity service.

Per our review, on August 18, 2025, a service repair ticket was created for the damaged pedestal at Mr. *********** premises. On August 26, 2025, a service visit was completed. During this visit the technician repaired the pedestal vault confirming no safety concern. On August 26, 2026, I spoke to Mr. ********** and confirmed the visit resolved his reported concern.

I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

***** *.
Executive Customer Relations
Customer Answer
Date: 08/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am very glad that you were able to have a crew come out within a few days after I spent 3 months on this issue.

Regards,
**** Tarasovsky
Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A contractor cut our internet wire and my husband contacted Xifinity via chat and they said they would have someone by the house between 4-6 today (08.21.25), moments later he gets a text saying theyre coming by the house on Sunday between 8-10AM. I called Xfinity and all they can do is file a report and not fix the issue at hand. Both my husband and I work from home and were both losing money on your behalf and deadlines are needed to be met for our jobs. This is unprofessional and well be looking at other services after this is resolved.
Business Response
Date: 08/27/2025
August 27, 2025

BBB of ******************* & ********************
***************************************************************************
**********************

Re:       ********* ******
*********************
******************

Case Number:                      23780149
Date of Notice:             August 21, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ********* ****** regarding Xfinity service.

On August 22, 2025, I spoke with Ms. ******* an authorized user on the account, regarding a service concern. Our records indicate a service-visit was previously scheduled for the first available date of August 24, 2025.

On August 24, 2025, a service-visit was completed during which time the technician repaired the underground drop. Our records reflect the equipment is online, and the signal levels are within the appropriate specifications.

On August 25, 2025, I spoke with Ms. ******* and she confirmed that the services are working correctly. I provided Ms. ****** with my contact information should additional assistance be needed regarding this matter.

On August 25, 2025, a credit was applied to the account for service billed from August 21, 2025, through August 24, 2025. The credit will reflect on the September 24, 2025, billing statement. The request for additional compensation is respectfully denied. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

****** *.
Executive Customer Relations
Initial Complaint
Date:08/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Comcast for my television and Internet, which is in my husbands name. He passed away the end of February of this year and I immediately called Comcast to get my name put on the bill. Since then Ive called numerous times sent his death certificate and today I called again which is probably the fourth or fifth time. They took all my information again and claimed that theyll have it corrected in two or three days. Ive been hearing this for months so I hope there is some type of resolution because I cannot get my cable plan changed. I cant turn the cable off because its not under my name.
Business Response
Date: 08/26/2025
August 26, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ****** ******
            **************
            ******************* ** 15012

            Case Number:                      23779770
            Date of Notice:             August 21, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** ****** regarding Xfinity service.

On August 25, 2025, I spoke with ********* regarding her concerns. Our records indicate Ms. ****** requested an account name change request, however, the requested documents have not been received. On August 25, 2025, the requested documents were received. On August 26, 2025, the name of the account was updated as requested.

On August 26, 2025, I attempted to review the available packages with Ms. ******* however, she declined to make any changes to her services at this time. On August 26, 2025, as a courtesy, a credit was applied to the account and will reflect on the September 16, 2025, billing statement. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust this ****** provides your office with the information required for resolution in this matter. If you have any questions or need additional information, please contact me at **************.

Sincerely,

****** *.
Executive Customer Relations
Customer Answer
Date: 08/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:08/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I downgraded my Xfinity account on 6/26 and received a discount because I was enrolled in auto pay using my bank account (would have to pay $85 moving forward). I had to update my payment method to a different bank account and my bill went up $10 without any reason. Per the important information about offer section of my agreement my pricing includes a $10 monthly discount for enrolling in Paperless Billing and Automatic Payments using your bank account. I believe that my bill should not have gone up simply because I changed my bank account that is going to be used. I never unenrolled in auto payment.
Business Response
Date: 09/02/2025
September 2, 2025

BBB of ******************* & ********************
***************************************************************************
**********************

Re:       **** ****
            ******************
            *********, ** 08027

Case Number:                      23779566
            Date of Notice:             August 21, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted by **** ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** **** directly and discussed their concerns.

**** **** has been provided with direct contact information should there be any further questions or concerns.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

****** *.
Executive Customer Relations
Customer Answer
Date: 09/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****

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Comcast Corporation is NOT a BBB Accredited Business.