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Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Comcast Corporation has 927 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 3,578 Customer Reviews

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    Review Details

    • Arvo Z

      Date: 10/06/2022

      Xfinity has taken over internet services for the apartment complex I live in. I pay $50 a month for a signal that is worse than dial up. I am not allowed to sign up for other internet services. I thought monopolies were illegal. I can't get support to do anything about it. It has been weeks, and I have been unable to get work from home because of this terrible signal, and being limited to this signal should be against the law.

    • Kevin F

      Date: 10/05/2022

      They sent me a modem, then it wouldn't work. I tried online chat and calling and both gave me the run around. I chatted again the next day during business hours and was told there was a hold on my account's address due to the previous resident. He specifically told me that I would owe no money but I need to call another number to get my account activated. I was then told my hold was actually due to my old account years ago. First I owed $150, then it was $450, then it was $250. I just hung up on them. This company has the most pathetic customer service of any entity I have ever dealt with. How could you possibly think it is OK to blatantly lie to me from Day One? Am I supposed to trust them going forward?

    • Angie Z

      Date: 10/05/2022

      I would not even give them ine star. They reps lie and trap you in a contract to get more money. The managers don't even care to listen as they go off of false notes. The service has gone down hill and rates keep going up.

    • Joel Y

      Date: 10/05/2022

      Comcast / Xfinity has horrible support. There used to be Comcast offices within a few miles, however these have all been closed and one is forced to drive 30 miles or use the chat agent or phone options.
      A couple of buttons on the remote were not working properly, would have to press 5-10 times for it to transmit. So I tried to order a replacement via the chat agent. After 10-15 minutes I thought I was all set. However the Comcast agent then tried to walk me through setting up the existing remote for the TV. Again had to explain the problem. After confirming address etc., was advised there would be a $5.25 shipping charge. Advised that would be fine (thought to myself if Comcast was closing all the local offices they should bear the shipping costs). Agent sent an email that I would need to click ‘Accept’ to complete the transaction. The email did not mention what it was for, what the charges would be, and was even trying to change my account to automatic billing. EMail did not appear to have anything to do with getting a replacement remote. Spent over half an hour and accomplished nothing. Instead purchased a new remote from Amazon.
      Frankly if one has another option for TV/Internet would advise to not use Comcast.

    • Joshua M

      Date: 10/05/2022

      Comcast had an internet outage this morning and did not advise their customers of the outage. This caused me to have to pay for daycare for the day. I called Comcast to ask for a credit for the amount I have to pay for daycare and they said they would only give me a $2 credit. I went all the way up to manager level and got the same response for a $2 credit. Not telling customers of an outage and costing people money that they should not need to pay, heartless!

    • Stephanie R

      Date: 10/05/2022

      We had our fiber cable replaced several weeks ago and it is still sitting on top of our grass. No one has come out to bury it. It is very dangerous and extremely hard to mow around. We have reached out on several occasions and have been told that it would be done in "the next 3 days" or "within a week". Our yard has been marked by the utility companies for weeks so why hasn't this been taken care of? This is very frustrating!

    • Mark D

      Date: 10/05/2022

      I have now spent over 3 weeks and more 30 hours on the phone trying to solve seeming simple issues on my account. The people that work technical support for xfinity mobile should not be in that position. Not only can i not understand there english they dont know anything about technology. Even advance support wich i truly think is just technical support have not been able to help. I am getting charged too much for my plan. The system thinks thats theres 4 phones on my account and under activities when i log into my account it says “your switch is still in progress and this process should take less then an hour”. Its been saying that for 12 days and because of that i cant view any activities on my account or make any changes. Again ive spoke to atleast 30 different agents and well over 30 hours on the phone and not one of my issues have been solved yet. This has to be the most hopeless and frustrating experience ive ever had with a company. The only reason i havent left is because of price id only be hurting myself if i left. Price and cell service is good but if you dont want any stress in your life stay away from there customer service.

    • John V

      Date: 10/05/2022

      Poor customer service. Almost a monopoly on TV and internet service in most areas. At this point they don't even care if you cancel.
      Luckily, a few other companies are coming in the area with fiber.
      As you can see above they are not even accredited by the BBB.

    Comcast Corporation is NOT a BBB Accredited Business.

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