Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

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  Comcast, Inc.

  12 S Huron St Ypsilanti, MI 48197-5488

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  Comcast, Inc.

  21170 Allen Rd Woodhaven, MI 48183-1694

Review Details

• Review fromPatrick K

  Date: 10/08/2022

  1 star
  absolute dogshit setup and piece of shit app. puts you through setup every fucking time you open

• Review fromPaulo G

  Date: 10/08/2022

  1 star
  We live in Fort Myers, FL and due to hurricane Ian, we lost power and cable/internet services. The power came back 2 days ago and the cable/ Internet is still not working at all. We understand that fixing these type of issues are no joke and take longer than a regular issue. However, I would think that Comcast could offer a better conclusive date for the ETA. Instead, we are being left in the dark. We cannot get through to a human being, and when we do it's to be informed that and I quote: "the crew is working in the affected area and the services will be restored as soon as possible" or "you'll be informed when that happens" ... Well, duh, I wouldn't expect anything else. What about giving a better idea. Understand that my worries are not because I cannot watch tv but because the lack of internet for work basis. Comcast is saying they will credit for the services that we missed but who will pay for the lack of income since I work remotely. Or who will pay my bills if I end up losing my job. These big companies should be liable for what they offer vs for what the actually provide.

• Review fromLaketra L

  Date: 10/07/2022

  5 stars
  I recently became a xfinity mobile customer in March and I am receiving the government credit for internet and phone so in June I got a message on my phone about using extra data and I would be charged so the agent explained to me that my monthly data was used up and any extra data would have to be paid by me so I explained to him that this is my first Samsung phone and I wasn't familiar with it so he directed me to turn off the cel data and he said i wouldn't have to pay the 15.00 for the extra data i unknowingly used and from then on I haven't used it but my service was turned off and is still off partially because they saying I owe for that month and this month too but I told them I haven't used the data since the agent told me I would be charged for it but my service is interrupted and they say I have till the 8 of December to pay should I when I didn't even use the data a second time I said I will pay the first time only but they are forcing me to pay for 2 months of extra data.
  

• Review fromConnie G.

  Date: 10/07/2022

  1 star
  I called on Sept 20th to cancel my internet with Xfinity. On Oct 4th they took out a full payment of 75.00 when it should have been 12.50 for the days before I called. On oct 4th I called and spoke with Angela she then told me that it was still pending and I would have to call back once it was posted to my bank account to request the refund. I called back on oct 5th since it was posted and spoke with a supervisor Victor and he said he processed the refund and it would be back on my debt card on Oct 7th (today). Well it wasn't so again I call Xfinity the customer service rep would not repeat her name for me and was extremely rude and argumentative refusing to get a supervisor but she was more interested in selling me a phone plan. Finally after 45 minutes she finally gets a supervisor Avril who was extremely rude also. I explained the situation to her and she said yes she sees the refund in the amount of $62.50 but they are not going to refund me the money for another 30 to 45 days after I cancelled my services. when I again told her the payment should not have been taken out for $75.00 ($12.50 WAS THE AMOUNT THAT THEY SHOULD HAVE BILLED ME) and what I was told 2 days earlier she said oh nope 30 to 45 days. Then while she was laughing about this she told me well maybe just go to your bank and dispute it thru them. I called my bank and I have to go in and get another debit card so they don't take out anymore unauthorized payments file a dispute with them and still have to wait. This was a fraudulent act on Xfinity taking more then they were suppose to and to make someone wait for 30 plus days to get their money back is ridiculous. I can see from other reviews this seems to be the way they do business. Cant something be done and maybe they should be investigated. You can hardly understand their employees and their employees are rude, argumentative and insulting. I would hook up an antenna before dealing with them again

• Review fromDebra M.

  Date: 10/07/2022

  1 star
  Two seniors here have spent 5 and a half hours today and still have no TV service. Went out on 9/23 and I reported on their app and they acknowledged service interruption . Still out 10/7 so went to Leesburg to exchange equipment , 2 hour ordeal , terrible service. Came home and box will not turn on, app is useless, customer service on phone for 2 hours still not working. I was told to wait 2 hours to see if it magically repairs itself I guess. Refused to escalate my complaint, refused to give me executive office contact information. Refused to refund credit for 2 weeks service not available and told me they would send a tech for a fee. We are not IT techs and even with glasses Can't read their serial numbers. Told to scan with phone but no qr code on equipment . Totally dissatisfied and disgusted. I have been a customer for nine and a half years and shoddy equipment has been routine the entire time

• Review fromJohn H

  Date: 10/07/2022

  1 star
  Comcast accepted payment for my internet services. Then they turned off that service early because the HOA agreement for bulk services came to an end meaning I didn't get a full month of service for my payment. Then they accepted more money from me... I thought I simply paid the bill late not knowing the contract expired. They did not turn services back on after that payment, so they essentially got a month's pay and didn't provide anything for it. I only found out what was going on because I placed a service call after getting impatient to turn things back on. Then I had to pay a substantially higher fee for NEW service which requires a NEW modem which doesn't arrive for days after signing up. They will not turn on the OLD modem which leaves me unable to work from home.
  I wish that this sort of thing was unusual for Comcast but it clearly is not. They have a pattern of upselling anything that they can at every opportunity. If there's a way for them to force, you into it then they will do so. I will be seeking a better company this month.

• Review fromPhillip B

  Date: 10/07/2022

  1 star
  On Sep 9th I went to the Xfinity store to change out my cable tv box for the new wireless kind. They told me all I had to do was plug it in and it automatically sets up in about 5 min. It didn’t work and I spent over two hours on the phone with technical support trouble shooting. Technical support was also unsuccessful at getting the new box to work and scheduled a technician to come take a look at it on Sep 11th. The technician determined that the equipment was faulty and when he replaced it the tv box set up and worked right away. I was then charged a $100 service fee for the technician coming out. When I called up Xfinity to ask about the charge, they said it was my fault that I didn’t know the reason it wasn’t working was because of faulty equipment and I should have taken it back instead of having the technician come out. I explained that technical support sent the technician and asked how can they give me faulty equipment and then charge me $100 to get it fixed? The said it was just their policy. I then asked to speak to a manager about it and they said their managers don’t speak on the phone. I feel like they are really taking advantage of me and their customers.

• Review fromSherry B

  Date: 10/06/2022

  2 stars
  I had comcast business, I disconnected service because I could not move the service with me, June 28th. July 25th, I received a bill, I called and they told me I didn't do an early termination form. Filled out form, was told I would be charged for July. And then received a bill for August. I can no longer look at my account because it's disconnect. Called again. A gentleman explained my form didn't go to the right place, but he was going to make sure it would get there. Today, 10/6 received my disconnection letter and amount. It has the fee of 210.00 (early term fee) and services for Sept with a partial charge of 130, and a new charge of 80.00. So I call, she tried to explain I owe for August and the Sept was partial credit and I owe 80.00. My monthly bill was 100. My Sept bill was showing 130 so I owed 80 of that back. Now they are telling me my termination didn't go through until Sept 23rd, but funny I say I'm going to the BBB and now I am getting the loyalty department. They have finally taken care of my bill with only the termination fee because of all the mess up and mistakes. I have made over 5 phone calls to comcast for this disconnection. And I was on the phone for 56 min this time.

• Review fromAndrew D

  Date: 10/06/2022

  1 star
  Comcast/Xfinity have caused seven network outages for me in less than a week as of today. Their pittance of a credit each time doesn't begin to offset the fact that I cannot do my job with these frequent interruptions. They claim that these are because of maintenance to improve my service. None of these outages are announced, and each time takes time to diagnose, report and recover from. Through this experience Comcast/Xfinity has shown that they have no regard for their customers.

• Review fromMichelle D

  Date: 10/06/2022

  1 star
  Worst Internet, phone and TV service. I had no internet for 3 day off and on. I call Xfinity and the rep said sorry and he will try to help me out. He did reboot my modem and gave me $50.00 off my balance for October 2022. Even though I just had an automatic payment of $218.81 come out of my bank account on 09/21/2022. I paid $145.00 on 09/27/2022. Rep call me back and said he charged me 2 times. He said he will refund me the money I said yes that would be nice since as of now I have paid $508.80 I saw another $144.99 come out of my acct. I do not know why it was this amount and why it was different but I did not authorized this second payment. I call them back today 10/07/2022 and the rep is now stating that there was only $50.00 taken out of my account 09/27/2022. they do not see the 2 payment I said they took out. I also gave them both checks. I asked to speak to a supervisor. He is saying they did not take out this money. I asked to speak to a manger. HE could not get one on the phone. I am now on the phone with my bank disputing this extra money they took out my account. I do not recommend getting comcast. I am not going to cancel this account and go to another company and they will be at my house this week. Worst company I ever dealt with