Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  12 S Huron St Ypsilanti, MI 48197-5488

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  Comcast, Inc.

  21170 Allen Rd Woodhaven, MI 48183-1694

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  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

Review Details

• Review fromPat B

  Date: 10/20/2022

  1 star
  I was a Comcast /Xfinity customer for 20 years. I had internet, cable and home phone...then added mobile service. I moved to Harvard, an area that Com Cast does not have service. I had to cancel my service with Com Cast and now that I don't have internet with them, they are charging me an additional 25.00 for each mobile phone I have on my plan. Not my problem they don't service Harvard, why is the customer suffering for the fact they don't service my new address. Where is the FCC to regulate this? Terrible policy, terrible company!!!!!

• Review fromJackie C

  Date: 10/20/2022

  1 star
  If you're thinking about getting Comcast Xfinity run as far as you can they are full of BS that doesn't care about the customer you could never get through to customer service and they're a bunch of liars

• Review fromJackie C

  Date: 10/20/2022

  1 star
  It's the worst company to get a mobile phone I got my phone within two days they're telling me my son is at his limit so I canceled the plan and try to return the phone but they are refusing to take the phone back so I have to cancel my account so they won't charge my account worst service ever I will give them a negative star if it was possible

• Review fromJyl Auxter

  Date: 10/19/2022

  1 star
  All I am trying to do is have Comcast come to my home to clear the dangerous down line from my back yard. This line came down with Hurricane Ian and it is in the way of clearing debris for FEMA pickup. Also, I have a new fence ready to be put up, but the down cable line makes it dangerous to try to work around it. I am not a customer of Comcast and this is the problem––trying to report this is impossible. There is no contact customer service number available. The only way to talk to a real human being is to say you are a new customer. My mother brought me up not to lie. I will never be a customer of Comcast––Their line is on my personal property and it must go now. I have already placed two service tickets and no one has come. Help. Also, others in my neighbourhood are experiencing this same nonsense.
  For any looking for an Internet/TV/Phone provider––never sign up for Xfinity/Comcast services. We have own our home for 5 years and never have used Comcast and yet their overhead lines are everywhere. The hurricane was trying to clean things up. We use Frontier and our lines have been buried. Good company.

• Review fromFranklin C

  Date: 10/19/2022

  1 star
  I turned in my modem and asked the moron at Comcast if I needed to do anything else and he said, "no". Two months later Comcast continued to charge me! Then, when I told my bank not to pay them, they sent me to collections. Freaking idiots. MAKE SURE YOU ASK FOR A RECEIPT.

• Review fromCrystal C

  Date: 10/19/2022

  1 star
  Just had someone from Comcast call me. I asked what they wanted since they call me EVERY DAY and the guy said "**** you"! I was shocked! How do I get these people to stop calling and harrising me?

• Review fromTonie J

  Date: 10/19/2022

  1 star
  Customer service is awful!!! I have been with this company for several years now, and it seems that every year gets progressively harder to find resolution to problems without hassles. The automated system does not address most needs that I have called in for; but before I can speak with a live person, I must go thru unnecessary checks, shutting down services that are not even related to my problem. Specifically, for at least the last three months, I have been on about 3 calls with agents to resolve a problem I have been having with my security system. I have been told to expect complimentary supplies to come to my home via UPS. They have not come yet and know one offer tracking proof!!! Today, an agent told me to go to a local store, and I could get the supplies. When I followed thru on this suggestion, the clerk and her boss shared that was not a service they could offer; therefore, I ended up purchasing what I needed to get my security system back up and running. In closing, Xfinity needs to train agents to be knowledgeable and people-oriented. And this company should TOTALLY change its automated system to better meet the needs of loyal customers.

• Review fromVirginia M.

  Date: 10/18/2022

  1 star
  If I could rate it zero starts I would. We were forced to pay for an updated modem, and after having a technician in our house to try to fix an issue that didn't allow continuos Internet access. The issue is happening again and their customer service refuses to send another technician to assess the situation. I have been told that they have assessed and reseted the modem remotely and that within an hour it should be fixed. Also, was told that upon remote evaluation of the modem "there were some conflicting signals" but that the customer service representative had sent some provisionary signals to fix the issue. I continued to ask how these signals could affect the continuos Internet access and the representative was not able to provide an answer. Are these positive vibes? Energetic signals? How can you state that you can provide a remote solution yet not be able to explain its mide of action? It's incredible upsettiing when you depend on a service to work. Unbelievable that this is allowed.

• Review fromJose A

  Date: 10/18/2022

  1 star
  I have been without internet for 20 days so far. I have the fastest speeds they advertise but even plugged into the modem with a cat-5 and cat-6 Ethernet cord (I’ve tried both) I don’t get any where near the advertised speeds. Terrible communication and lie after lie about when they’ll have my service up. They can’t give me an estimate on when my internet will be back up but they can still charge me and have. If you’re looking to speak to a real person you better have Twitter because the app and the phone will eventually just hang up on you or never get anywhere. Thousands of people with out service and lies about outage areas being restored. I’ve missed out on thousands of dollars because I work from home but have had no internet and no timeline as to when it will be fixed. 257 billion dollar company and they can’t even say “we have no clue when we’ll get to it but we will” just fake dates and times. Absolutely worst company I’ve ever had anything to do with

• Review fromGayle D

  Date: 10/18/2022

  2 stars
  I have been expecting to have Comcast bury my internet cable since 6/4/22. Have been promised that there is an open service order for my address each and every time I call. As of 10/18/22, the internet cable is still not buried, setting on top of my yard, been rained on, been thru 4 hard frosts, has not been mowed since initial service installation of 6/4/22!
  Why are they allowed to have customer service like this? I live so rurally that i really have no choice but when something else comes out here, I’m definitely looking into it! I have spoken with customer service representatives at least 1-2 times/month who continue to give me future dates the cable will be buried but never here i sit with the cable still on top of my grass. So frustrating!