Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Comcast Corporation has 927 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

• 

  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

• 

  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

• 

  Comcast, Inc.

  12 S Huron St Ypsilanti, MI 48197-5488

• 

  Comcast, Inc.

  21170 Allen Rd Woodhaven, MI 48183-1694

Review Details

• Review fromShon C

  Date: 03/31/2023

  1 star
  Worst service in America. Not only are the services overpriced the customer service agents are obviously trained to pacify the customers with whatever lies they need to get them off the phone that day. I have been a customer since 2017 due to other providers being limited in my area but I really wish I had more options because this company doesn’t even value customer loyalty. Just horrible, please consider other options if you can cause Xfinity might offer you a sweet deal but a bunch of greedy crooks who don’t care about the common man obviously run this company.

• Review fromKonrad J

  Date: 03/31/2023

  1 star
  
  They offered me $550 for my old phone trade in. New phone gets delivered and on the same day I shipped the old phone trade in to them via USPS (shipping label was provided by Xfinity). Tracking shows delivered (Delivered Feb 4th so don't tell me that the your warehouse or assurance team needs more time to process the return - that's load of crap) , but my trade in shows no phone returned, it's not even labeled as shipped in their systems. Now no one knows how to fix this.
  
  Their customer service is horrible (mostly India based) and we all know that these folks aren't the smartest tools in the shed and go based on a script which does not include a situation like this therefore Im being transferred between different departments or being hang up on (which btw should be a disciplinary termination for these call center people , do your job !!!! )
  
  Went to xfinity store in person and some dude who calls himself a "mobile expert" started a ticket for me but he doesn't have any updates for me even stopped replying to my follow up emails. Beyond frustrated. I want to cancel with them but i know their system will make me pay the remainder of the fully priced phone which I dont want to pay.

• Review fromdevin h

  Date: 03/30/2023

  1 star
  absolutely terrible I work 12 hours a day come home only to find the internet I pay through the roof for is "experiencing interruptions in your area " and there's conveniently zero customer service so they provide you with a app with an "assistant" on the app. any time I click literally anything on the app it goes straight to a blank white screen . absolutely terrible company and It actually effects my quality of life where as today you have to use internet to even be able to use most of your entertainment (streaming, games , work etc) there's multiple times my wife lost her job/ interview due to this terrible internet . frequent frequent "service interruption in your area" if I could leave a 0 star I would

• Review fromKyle G

  Date: 03/30/2023

  1 star
  As a customer for 12 years I have consistently paid my bill and upheld my commitments to comcast. In the last 2 years I have experienced some of the worst connections and customer experiences i could believe possible. I have had over 10 technicians to my residence. I have had every connection, port, underground line and localized box replaced on my property. Everytime the technician will state that the problem is up stream. I have never once gotten any follow up to that recommendation and it is now caused me inconvenience to my work life beyond just having issues streaming.
  Bottom line, if there was any provider that could offer me internet in my home even half comperable to the speed comcast has promised i would leave regardless of fees and footwork.

• Review fromNan W

  Date: 03/30/2023

  1 star
  I have had more trouble trying to change my bill to lower my cost and it has been one headache after another trying to get it done. I wish they were not the only service provider in our area.

• Review fromLucas B

  Date: 03/30/2023

  2 stars
  Wow, so in the last year I've had Comcast I've been generally pleased with our speed and service. We had an ice storm in northern Illinois about a month ago, when tree branches fell on our service line, pulling it nearly to the ground. Unbelievably we still have internet service. Granted it's been intermittent, but we still have service. I've made no less than 8 calls and been visited by 4 techs in the last month only to be told they've completed my request. NOPE. Called again today and told them I'm all done with Comcast unless they can remove the 800lb branches off of my service line in the back yard. My wife and I work from home, and this is a safety hazard. The money we've paid Comcast in the past year alone should get someone out here inside of a week. Ridiculous.

• Review fromJames S

  Date: 03/29/2023

  1 star
  Comcast Xfinity increased the cost of my services by $100 per month even though I did not add any new or additional services. I was told by an agent that I could reduce the bill from $262 to $162 per month but I had to pay the first 6 months in advance. I told the agent to cancel my service. He then told me I had to pay for the month of April. I told him I did not have to pay for the month of April as it was still March. He than said, "Ok, Mr. James, I will cancel you" and hung up. The agent did not cancel my service because I still have internet and cable as of 9:25pm on 3/29/23. On 3/29/23, I tried to use the Xfinity app to cancel service. Of course, there is no option to cancel service in the app. You can add channels and services and watch movies on demand but you cannot cancel your service through the app. I began chatting with an agent. The agent said they do not have the authority to cancel my account. They said I had to call 8xx-934-6489. I called but the department I need to speak with was not open for service at 9pm. So I expressed my frustration with the chat agent who then sent me a link via email. The link gives you three choices; I selected cancelling via an online form. I completed the form but, of course, it's impossible to cancel service immediately. In fact, I have to wait two business days for a representative to call me so I complete cancellation. Depending on how they define a day, two days may be Saturday and, surprise, surprise, they may not work on weekends so 2 days will become 5 days. I think the game is obvious. I can add services, channels and rent movies on demand via their website and app but they purposely make it unnecessarily difficult to cancel service. It's a bit self serving don't you think? They make it easy to pay, but very difficult to stop paying. this has to be a crime. Please put an end to this.

• Review fromJames R

  Date: 03/29/2023

  1 star
  , I think it's ridiculous how Comcast won't answer their phone unless you hit cancel my account to the computer All the computer wants to. do is take your payment. No matter how many times you ask for a representative. You'll be there forever until you die asking for a live person even if they send you to their virtual assistant all that wants to do is take a payment so the worst part about it is when it gets answered overseas and they can't even speak English. But I brought that up and Comcast must have felt that was racial so they didn't want to talk about it. I mean its okay to waste my time on the phone trying to understand a accent of language. Its not racial its common sense to hire a bi lingual person that can be understood if not dont waste my time connecting me with them but i guess comcast is woke so I've been wasting my time trying to get the service i need You don't want the service? Unless you like to waste your time. Or you feel like you work for them because of all the time you'll spend trying to get a person. But if you press cancel my service you won't be on hold for 5 seconds there right on top of that call. Why are they sendinding calls over seas when our country needs the jobs. Not very patriotic. The buck speaks louder then the privilege of living in the best place there is the U.S.A.

• Review fromRon S

  Date: 03/28/2023

  1 star
  My review is simple. I'm not going to go through facts of my personal experience, Just my observaton.
  The employees in the Independence Store take more pleasure in the little computers in their hands than serving customers. 5 Employees in the store when I was there and yet 2 hours to process 12 customers with three of those I could see just wanting to return equiptment and nothing else. ONE employee was a waste of space, standing in the front of the shop waiting for customers to come in so he could add them to the growing list. Other employees after extended times with customers would then text the next customer on the growing list and then wait 5, to 10 mnutes for someone to show. Up to 10 minutes doing nothing or standing with 1 or 2 other employees doing the same thing, nothing. The waste of space , with the tiny computer standing at the front would get rude, and also nostels flairing if you questioned the wait. In my case I stated, What, 2 hours for just returning a modem so I"m not charged rent for it. The fire was lit. It would be wiser to Remove the current Manager from Service and get one that understands, wait time is lost time. One that can figure out that if you provide something small for that waiting employee to do, LIKE, deal with a customer , there waiting, that only wants to return equiptment, nothing else, a three minute job. SOMETHING they could do in their waiting period for the next customer. It's simple, TWO list, ONE for simple return equiptment and one for more complicated sells situations. When an employee is done with a customer and waiting for the next one to come or text back deal with one of the RETURNS. THERE ARE TOO MANY COMPLAINTS AGAINST THIS STORE IN THE 6 YEARS SINCE 2016 . THE PROCEDURE ISN'T WORKING. I simply wanted to return my unused modem so I would not have it or be charged rent for it when my new month came up in a few days. Comcast apparently wanted to continue the rent, OR, wanted time to sell me more.
  

• Review fromKenneth W

  Date: 03/28/2023

  1 star
  Zero customer service. You will never talk to a human being. The bot on the app and or the phone just gives you a circle jerk. Avoid at all costs if there is no Monopoly in your area