Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast Corporation

  6095 Wall St Sterling Heights, MI 48312-1075

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  Comcast, Inc.

  PO Box 5155 Southfield, MI 48086-5155

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  Comcast Corporation

  33407 Van Dyke Ave Sterling Heights, MI 48312-5928

Review Details

• Review fromClaudette J

  Date: 05/22/2023

  1 star
  Xfinity / Comcast Corporation has changed over the years. Customer service iis gone. They have proven to be dishonest when soliciting for new customers. Bait and switch is supposed to be illegal but not at this company, it's common practice.
  
  Once service is set up, it doesn't mean it's done correctly and the responsibility to identify the problem is placed on the customer. If you don't report it your out of luck. They should confirm the installation process has been completed on their end. If you didn't get all 125 channels even though that's the contract. So you just happened to call questioning why a channel that you already pay for says you need to subscribe to view. Then they casually inform you that the installation process was never completed on their end.
  
  Then Xfinity decides to do some work on their system, cause you to loose service. You call an they charge you $100 for a service call that never happened plus another $20 just because they can. Now keep in mind you didn't break the equipment... Nothing is wrong on your end except you have no service which you paid for. They caused the problem but you paid them to mess around and cause you and your neighbors to be without service and you all get billed to fix whatever they did.
  
  Now, you will need to work very hard to get your money back. No worries buying more service but getting someone to help resolve this issue is like removing a tooth from a mad hungry alagator. This is a travisty!
  

• Review fromKevin M

  Date: 05/22/2023

  1 star
  What is the point of this page? For customers to leave a review about the terrible service Comcast offers and nothing ever happens? I have spotty tv service for the last two months. I scheduled an appointment for a tech to come out, and a day later I received a text saying "your appointment has been cancelled" with no explanation. I am paying over $175.00 a month for crappy service. I am so fed up with comcast I want to cancel two of my services, I have tried on 4 occassions to cancel my service but am told I cannot cancel because I have a contract. THAT IS COMPLETELY FALSE, my contract expired as of March 2023 as told by a comcast employee. I still cannot cancel my service. Every time I contact xfinity, I get a different answer. All I want is to cancel my home phone and cable and pay a reasonable monthly fee. I was told I can cancel but my bill for just internet will be $188.00 a month due to my supposedly contract. I requested a copy of the contract with my signature on it and never received. In my opinion comcast (xfinity) are a bunch of bullies and force you to conform to their contract no matter how unreasonable or unfair it is. Comcast does not care about their customers. We have a choice of At&T or Comcast, completely unfair.

• Review fromRiley E

  Date: 05/22/2023

  1 star
  Terrible customer service. I have never missed a bill and they shut my service down. Called to figure it out and won’t let me speak to anything but a robot that ends up ending the call before I can get any info whatsoever. This company is terribly tan and can never figure anything out.

• Review fromDawn W

  Date: 05/20/2023

  1 star
  Xfinity Mobile is under the Comcast umbrella. I order a phone line from them in September of last year 2022, called back the very next day in September cancelled the line, Xfinity said they cancelled the phone line. I get a bill from Xfinity a month later they billed me I called up and explained I cancelled a month ago, Xfinity acknowledged that said it was definitely cancelled. So here we are a year later the are still charging me for a phone line I never
  Used. I went on Line on 05/20 to pay my past due internet bill of 149.87 to have my service restored. Xfinity Mobile Company came in and stole my payment and add on more money 175.01 they stole from, my credit card for a mobile service I cancelled, a year ago. They took the money I was paying for my internet net bill, Now they said they see the error but it will take seven to ten days for me to get my money returned. So in the meantime, I will be without internet for 7-10 business days , I don’t have anymore money to replace what Xfinity Mobile illegally took from me, so I will be without internet for 7-10 Days the refuse to help me with a refund to give to Xfinity Internet —I would never, ever recommend Xfinity Mobile to anyone worst company service ever. The also gave me the run around with four different agents and when I got tried of the run around I ask the last agent I was talking to to put a supervisor on the line he put me on hold didn’t transfer me to a supervisor and never came back to the phone. The service on the Xfinity Mobile Side is Horrible. I don’t even know if I will get a refund of the 175.01 that they Illegally took from me. Worst experience in my Life with a company Comcast is the worst Company , Because Xfinity Mobile is under them.
  

• Review fromPatrick M

  Date: 05/20/2023

  1 star
  Worst customer service known to man. Despite multiple tech calls and a tech home visit, still no service and they refuse to fix. They’ve shipped incorrect equipment, hung up on calls and refuse to provide solution. I’m paying for services not received.

• Review fromSusie G

  Date: 05/20/2023

  1 star
  On AR you’re suppose to cal 811 to put in an order to have marking in your yard prior to digging or any kind of gardening where you break the soul. I did that twice, tge initial call and a follow up call. I received a phone call at 7:15am on Saturday morning (5/20/23). Who calls that early on a Saturday, I digress. I spoke to Tasha, who was very rude with me and said it was my job to contact them. I told her that was her job. She hung up on me. Then I called back and spoke to a lady that refused to give me her name. I called a 3rd time and spoke to Me, yes Me was her name. She was also rude. I finally said I don’t care anymore. I tried to do the right thing but doing “your” job after I did my job by calling 811. All I have to say is…No wonder people in my area are cancelling their service with them. Very rude Customer Service!!!!
  Don’t know what you can do, I just wanted to file a report.

• Review fromCT N

  Date: 05/20/2023

  1 star
  This is the worst company I ever have to deal with. I sign up for internet service on Aug 2022 & until today 5/20/23 I still don’t have service at my location. They were supposed to put in an underground cable line from the street to my home in order for me to get wifi. I get many appointments but no one show up to do the work. Then, I get the run around explanation & lied to when speaking to their customers service. Yet, they kept charging me a monthly wifi service that I don’t have. I’ve spent too much time dealing with them but nothing have been resolved.

• Review fromBelmir T

  Date: 05/19/2023

  1 star
  We bought a brand new house that the yard is not fully finished. Xfinity came out and we asked them not to burry the lines. Technician said to call and schedule a time when landscaping was done. Someone came out anyways and buried the line, landscaping came and accidentally cut our buried line. No internet for 4 days and working from home. Comcast had a technician come out and because I wasn’t home during work hours which I had to go work elsewhere, he left and didn’t fix the line. I have talked to 10 different reps and 5 different managers, none of which are taking responsibility. We are now going on 5 days and there is no way they don’t hVe an emergency tech that would take them 5 minutes to do the job. I guarantee if I was a new customer signing up they would be out immediately. The customer service also has no recollection of me talking to anyone besides twice.

• Review fromComcast S

  Date: 05/19/2023

  1 star
  Terrible Customer Experience:
  
  I have spoken to over 27 agents in 5 days regarding the cable service. Agents are not properly trained on products and call time to speak to an agent is upward of 20 mins. All call are routed to Philippines or Jamaica and only after requesting a US based agent will you be transferred. The wait times are extremely long by design and Comcast ensures you loose you mind in the automated process prior to speaking to an agent. I would NEVER recommend Comcast to anyone.

• Review fromSandra C

  Date: 05/19/2023

  1 star
  I canceled wifi services for the month of April and they were suppose to cancel services on April 31st. Comcast still proceed to give me wifi services till May 10th. They charged me for the month of May 60.00 because of extra gigabit used and services that were still on going till May 10. They still gave me services and weren't supposed to. (That is illegal and a hidden charge for rendered services) Now they send me a billing statement for 55.00 for cancelation fee. Where are all these hidden fees coming from? I've been a loyal customer for the past 5years! I will NEVER EVER get Comcast ever again! I was given a $20 credit and how am I supposed to use that. I have spoken to multiple representatives and 1 representative told me that I was going to get a refund. I think its time to Sue to Comcast. So many hidden fees and that is illegal!!!