Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Comcast Corporation has 927 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

• 

  Comcast Cable

  4008 N DuPont Hwy New Castle, DE 19720-6314

• 

  Comcast Cable

  5729 W Denneys Rd Dover, DE 19904-1365

• 

  Comcast

  3303 Main St Springfield, MA 01107-1111

• 

  Comcast

  1110 E Mountain Rd Westfield, MA 01085-1405

Review Details

• Review fromJean J

  Date: 05/24/2023

  1 star
  The absolute worst customer service. Comcast/Xfinity is a monopoly and they know it. I moved and had so much confusion and errors on their part that I don't even know if everything is fixed yet. Oh, and try to reach a person, they want to chat with you only - one chat last 3 hours on a Friday night where I was transferred from non-english speaking person to person and bots until the end where they scheduled me for a phone call to speak with a real human being at 7am on Saturday mornging. That person did their best to help me and could not, so she scheduled a person to come to my home and assurred me there would be no cost.
  The person came and quickly identified and fixed the problem. He assured me there would be no cost.
  Next think you know I get a bill that included a hundred dollar charge for his visit AND Comcast sent the bill to the address I had moved from, so it was forwarded and arrived to me on the due date. I went to the store to pay and get the address corrected AND, then I got a late bill which was sent to my old address forwarded to my new address.
  Plus, for some reason, Comcast has 3 accounts for me, I only have one, and their website kept going down when I was trying to see if I could fix things online.
  So, I filed a complaint with the FCC. Today I got a text from Comcast at 1:52 asking when I want them to call me, I picked in one hour, the response was they'd call me in one hour. It is 4:44 and no phone call.
  Also, there is an email from a Case Manager | Executive Customer Experience asking me to call him or email him. In his email he states, "Comcast strives to provide outstanding customer service, thank you very much for giving me the opportunity to address your concern. Please contact me at xxx-xxx-xxx or email me Monday-Friday between the hours of 8:00am-5:00pm for assistance." I have called and emailed and guess what - no response. Comcast does not want to talk to its customers, it doesn't have to, it is a monopoly.

• Review fromHeather T

  Date: 05/24/2023

  1 star
  WORST customer service on the planet. It has been that way for years. If you have any other option - take it.

• Review fromanthony p

  Date: 05/24/2023

  1 star
  I purchased a new iPhone 12 2+ years ago and now it is paid off. I have insurance on this device still and need to submit a claim to get my iPhone 12's battery replaced (not charging). On my account online Xfinity doesn't even have my current iPhone on my account there fore I can not submit an insurance claim to get my battery replaced. I have called 10+ times and spoke to some one but the issue has not been fixed and I need a new battery. I purchased the phone through Xfinity however they say it doesn't show I bought it from them which I don't know how that's possible considering I paid them every month for the services. Xfinity has me chasing my tail. I am long standing customer who has never been late on payments and have 4 mobile lines, internet, and cable and they is how they help their customers. I am very close to canceling services since they think this is a joke.

• Review fromIrene N

  Date: 05/24/2023

  1 star
  Customer Service is the worst. They really need to re-train. Also they need to stop outsourcing. It's horrible how you can't even speak to anyone no more from the US. They also need to fix their app for chatting with an agent half of the time when you click on it , it doesn't do anything else. Xfinity is the worst.

• Review fromEllis G

  Date: 05/23/2023

  1 star
  Horrible customer service. Comcast did a poor job wiring a commercial building. Cannot find anyone that will respond

• Review fromKa L

  Date: 05/23/2023

  1 star
  Trying to reach a live person after repeated attempts to indicate that their website is down to activate my phone online is the worst customer experience ever. I have talked to 5 different representatives because they did not know that I needed to get the updated transfer pin from former carrier. The 3rd rep indicated he will call me within 30 minutes after I talk to my former carrier. He never called so I called the main number and went through another 10 minutes of get a live representative and after providing the last 4 digits of my credit card, my name for the 10th time, I am again told that they need to call the former carrier to the port protection unlocked. After on the call with the former and current carrier on a conference call, Xfinity finally figured out that the phone was unlocked and transferred and no need for additional codes. Another 30-45 minutes on the phone and finally, my phone is activated. I would not be calling anyone as I am computer savvy enough to do everything online, but if the Xfinity activation is not allowing me to anything online, that is a huge problem. Not once did anyone of the reps offered to look into their online portal issue. between the start of what I would have imagined to be a smooth transfer of service turned into a nightmare and wasted about 8 hours of my life. Xfinity - you need to have more service reps available and not have your customers jump through many voice prompted hoops before reaching a live rep. This is just a bad business practice and customers will be leaving in droves if you do not fix this issue. The worst customer service experience ever and I have had my fair share.

• Review fromErnestine D

  Date: 05/23/2023

  1 star
  My Mother In-law passed away in February 2023 at the age of 103. We terminated the Comcast Cable and Internet service in March - in person at a store, because why would anyone TRUST Comcast customer service through the phone and you would have to be a genius to figure out to reliably cancel online ?
  
  Got assurance in person at the store, the services had been stopped and turned in the equipment, got a signed dated receipt. Should be all good. Right.
  
  Nah. No. Nada. We are dealing with Comcast here. The WORLD'S WORST CUSTOMER SERVICE company, hands down. I mean the absolute WORST. Businesses in the Soviet Union would outpace COMCAST in customer service.
  
  So, and yes you guessed it, Comcast took automated payments for the for the months of April and May. So after spending 2 hours with a Comcast Customer Service Representative trying to resolve the mistake they made, we got nowhere. Nowhere. Again, no admitting the problem in their billing and accounts receivable system. No ability to escalate to someone who could actually resolve THEIR MISTAKE, THEIR Problem. There is no one beyond the CSR that you can talk to. And this person lacked any ability to RESOLVE COMCAST'S PROBLEM.
  
  I WOULDN"T RECOMMEND THAT ANYONE BUY ANYTHING FROM COMCAST UNLESS THEY WERE YOU ONLY OPTION. EVEN THEN, I WOULD THINK ONCE, TWICE, THRICE, up to a MILLION times. Did I mention they are the WORST company at Customer Service.

• Review fromAnglelec J

  Date: 05/23/2023

  1 star
  I switched to Xfinity from Verizon in January I was told that I would get a $200 gift card for each line that I transferred from another company I was also told that I would get a $30 like credit from Xfinity because I had internet and phone both they never gave me my credit and they only gave me one gift card I called they said they would credit the second gift card to my account they didn't do that I called back and they said oh we can't credit it to your account will send you another gift card they haven't done that it's now May every month I call about the $30 credit they say oh yeah well credit you and will refund you what we've already charged for the previous months and they never have given me a credit refunded me money nothing they just lie every time they tell you something is a lie this is the worst customer service experience I've ever had in my entire life I switched two Xfinity from Verizon because I was told that I would get a $30 credit a month for having internet and phone and two $200 gift cards and they gave me none of that.

• Review fromAnglelec J

  Date: 05/23/2023

  1 star
  Their customer service is horrible they have lied to me every single step of the way they tell me I issuers resolved and that they're going to do something to take care of it and it never gets done ever I've called several times throughout the last few months they keep telling me they're going to do things and they never do anything that they say they're going to do

• Review fromEric H

  Date: 05/23/2023

  1 star
  If I wanted to destroy a company as quickly as possible, I'd do exactly what Xfinity is doing. I'd hire the least competent people at multiple call centers in other countries and have them lie about everything. I'd make sure I raised the fees on my most loyal, long-term customers at least twice yearly. I'd have an automated answering service that routinely hangs up when customers called for assistance. I'd hire technicians that gaslight my best customers by telling them their signal is perfect, even when it's not working. Most importantly, I'd nickel and dime them to death for every possible line item fee I could possibly invent. This is Xfinity .