Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

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  Comcast, Inc.

  19925 23 Mile Rd Macomb, MI 48042-4204

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  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

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  Comcast, Inc.

  31029 Comcast Dr New Haven, MI 48048-2784

Review Details

• Review fromBrandy K

  Date: 09/23/2022

  1 star
  Terrible experience and took over 6 hours to transfer to another provide and they do it on purpose so you wont leave. They change your bill without telling you and their wait time is over 45 minutes and online chat solves NOTHING. They are charging me for 30 days because I cancelled my business comcast internet and phones. They refused to release my numbers on top of everything. Worst experience ever.

• Review fromRobert H

  Date: 09/23/2022

  1 star
  My 2 year contract with Xfinity expired and they raised the monthly fee for TV, cable and internet. I went to the store in Minnetonka and agreed to a new fee for one year. I was told there were no changes to current cable packages I had. However, without telling me, they removed one of the packages in my current contract. I went back to the store and asked them to include the deleted package at the agreed upon price, as I had been told I would have the same packages. They refused to do so, indicating the person I had dealt with was new and made an error. I even spoke to the store manager and she refused to accomodate my request. I advised I would discontinue with them when my current contract expires.

• Review fromLaTasha B

  Date: 09/23/2022

  1 star
  I could simply leave a one word review and I am sure anyone who has experienced any services from Xfinity would agree! TRASH! I have been a customer for awhile and recently moved from GA to MI. I called to transfer services and was completely mislead by the representative who scheduled me. He set me up as a disconnect and new sale! I specifically told him that I wanted to transfer so I could keep all my purchased movies. I told him i already had equipment and all! He said ok. All lies worst experience ever and countless hours of infuriating customers service! Not only was my service not what I wanted - my xfinity mobile account was screwed by all of this and what did i get? Yup, MORE LIES! Not one single person fixed it. From May until literally today, I have had to call and fight with a representative to get anything credit to my account. I forgot to mention one of their “reps” transferred me to the disabled line when I requested a supervisor. This company is clearly only focused on how much money they can make and not the actual quality of service and customer service we pay for. Run don’t walk BUT RUN AWAY from xfinity - all lines of business! It’s a mess and getting worse year after year. I only gave one star because there isn’t an option for 0.

• Review fromJohn S

  Date: 09/23/2022

  1 star
  Do not do business with this company if you can avoid it. If you do have to speak to them over the phone, I advise you record every conversation because they will lie to you and contradict themselves.
  Took them almost 2 months after I began paying them to fix all the problems at my location so that I could get reliable internet. Before this, it was incredibly slow and frequently dropping.
  They sent multiple techs out at various times to fix my problems, and I was informed by the tech and by several people over the phone that I would not be charged for the tech visit, but I have now spent many hours over the course of several weeks on the phone with them because they have refused to refund the tech fee which they said I would not be charged in the first place. I now wish I had recorded the conversations when I was promised no tech fee, because clearly the people who made those promises either lied or did not notate my account. I am tired of getting a different promise every time I talk to someone, but then not having them deliver.

• Review fromJessica W

  Date: 09/23/2022

  1 star
  Worst customer service ever! Boyfriends needed newvSIM card so we called to see if we could get a new one. They said we can go to any xfinity store and pickup a new one. We go to the store and the rep said there is an issue on the corporate side of things and we'd have to call them. Essentially "here's the card, figure it out on your own". We get home call xfinity, wait on hold for over 45 min and finally get a live person. Im on the phone with this person for over an hour while they try to figure out why there is a problem connecting the old number to the new card. Finally they say that it will take 20 minutes to reset the SIM and after it resets we should restart the phone. They hang up. Several hours go by (like 8+ hours) no notification. We tried restarting the phone and find the old phone number has been disconnected. Call xfinity customer service again. Rep asked for the phones IMEI number. I told him i couldn't get it yet because my boyfriend was on his way to work with the phone. I message my boyfriend for the number and he sends it within 2 min of me requesting. The rep had pit me on hold by this point and did not come back for over 25 minutes!! Hold music had stopped by that point. Just dead air. He finally comes back to say it will take 48 hours to be activated. I told him i had the number he had asked about 25 minutes prior so he entered those numbers and put me on another hold without telling me first. Then came back and said 48 hours is the resolution time on the ticket. I asked for a supervisor which i was then informed "there are currently no supervisors in the office, they do not come in for another hour." He said he could put a request for one to call me on an hour. I said that would be fine. No call. I call them back 4 hours later ask for a supervisor and am told that there are no supervisors available and the rep said i probably got someone from a different country who had different supervisor hours. Then placed on a 40 min hold w/o being told.

• Review fromRobert M

  Date: 09/23/2022

  1 star
  Sold me a Apple Watch. No one can get it activated. Didn’t realize till I was home. Then I finally got them to allow me to return it via shipping it fedex. Then the brand new watch absolutely nothing wrong with it was graded as the worst they could have received back. And they charged me 499 to repair it. I didn’t even owe 499 on the watch. Then set it up to where I cannot defend my case and won’t give me my money back

• Review fromColin T

  Date: 09/23/2022

  1 star
  I've literally never had to deal with a worse company (except maybe Eversource). They don't deserve even one star.

• Review fromdevin h

  Date: 09/23/2022

  1 star
  i spend the most for the "best" plan they have which is great . but they turn their servers off at 1-6 am and i literally work 3rd shift and am only awake during those times at home and daily they do this with 0 resolve. they send a generic message apologizing about the interruption only for it to magically be fixed 6-7 am only for it to magically be broken again at 12-6 am. im sick of this. this is terrible business and its caused me so much anger im gonna cancel my subscription and never recommend this trash internet provider to anyone

• Review fromBrit P

  Date: 09/22/2022

  1 star
  Scammed when cancelling services. The xfinity call center connected us to a third party when trying to cancel our services. This third party charged our card when there was no balance due. When we went to a store to get clarification their response was that scams happen. We now have to cancel our cards. BEWARE OF THIS COMPANY. They took 0 responsibility for this scam and offered little remorse as they are a monopoly that dominates the market. For what it’s worth outside of facilitating 3rd party scams their service is terrible and unreliable in the Chicago area.

• Review fromAngelia B.

  Date: 09/22/2022

  1 star
  This company has employees working for them that aren't properly trained. Your placed on hold for hours and no one in the company know what's going on with your bill. Bills and monthly payments are quoted differently by each employee. Services are changed when your not using them. I was quoted differently by five different employee's leaving me in the dark as far as what the actual cost is. I am a long time customer and my bill has gone up and no one there can explain the reason. I am paying lots of money for nothing . Service men are sent out to disconnect and re connect the same service and of course I am being charged $100 dollars each time. High price cable for no movie stations I am over it. I will soon get a fire stick and say forget xfinity/comcast. Agents can't comprehend or speak properly and your placed on hold for hours. No one want to read notes and just say anything to get you off the phone. No one goes the extra mile anymore. What happen to customer service?