Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast, Inc.

  12 S Huron St Ypsilanti, MI 48197-5488

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  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

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  Comcast, Inc.

  1300 Crescent Lake Rd Waterford, MI 48327-2414

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  Comcast, Inc.

  30736 Hoover Rd Warren, MI 48093-2555

Review Details

• Review fromDilip B

  Date: 06/11/2023

  1 star
  I canceled my service with Xfinity internet. But they kept on charging my credit card for 2 months as if nothing had changed. They do not have any way in which one has a record of the cancelation, hence its very hard to go back to the credit card company and show any proof that Xfinity is making spurious charges. This is deliberately designed to swindle customers of money. Disgusting

• Review fromSyndi K

  Date: 06/11/2023

  1 star
  I switched companies Thursday from Xfinity to AT&T. Xfinity refuses to unlock my devices, even though I paid my phones off,and my phone bill. It's Sunday and I've been without a phone since Thursday,due to poor business practices from Xfinity
  I'm trying to figure out how it is legal for them to keep my devices locked, even though I'm all paid up. I need help this company is holding my cellphone services hostage.

• Review fromRobin F

  Date: 06/11/2023

  1 star
  Called to upgrade my internet, was sold a new Gateway. When I picked it up at the store, they deactivated my existing equipment without my knowledge or consent. Nothing has worked since! New modem won’t connect & now my existing equipment won’t connect. This was supposed to improve my WFH set up, instead I am completely shut down & risking my job. I hate this awful company.

• Review fromSokong S

  Date: 06/10/2023

  1 star
  Impossible to try to contact customer service. They do it on purpose where you cannot contact them at all.

• Review fromKatie V

  Date: 06/10/2023

  1 star
  I wish I could leave zero stars - I have had an absolutely horrendous experience with this company.
  My family and I moved from NJ to SC. Prior, we had bundled services with Xfinity (internet + mobile). When we moved out of state, we could not get Xfinity internet, so our promo “bundle” pricing dropped and the cell service cost spiked up. After realizing this, we decided to transfer our lines.
  It took TWO hours while sitting in the T-Mobile store for the Xfinity customer service rep to finally transfer our phone numbers. A few weeks later, I was charged via auto-payment. I reached out to Xfinity through their online chat feature and was advised that I was mischarged and that the funds would be returned to my account.
  The funds were returned and I assumed that all was resolved. The next month though, I received an email advising that I would be charged via auto-payment again. This is where the most hellacious customer service experience that I’ve ever had started.
  I reached out to Xfinity again through their website chat. After questioning the rep about the email, I was told that my account was sent to collections (which was not accurate) and that she could not help me. When I asked who to contact, I was given a worthless phone number that required a reference number, which I did not have and she would not provide. The following day I received a text asking to rate the service. I gave honest feedback about being furious about the situation and couldn’t even get direction on how to get this resolved. I was then called by customer service. Fast forward through FIVE additional customer service reps, being sent to wrong department after wrong department. I was on the phone with them for TWO HOURS with no resolution. A supervisor gave me an inactive email acct to provide evidence/images to, which were bounced back. I then forwarded the email to every corporate email I could find online. I’m out of characters, but the story goes on for 2+ wks more.
  They are horrible.

• Review fromDarryl M

  Date: 06/09/2023

  1 star
  They don't get the honor of receiving a single star. They need to get out of the mobile business until they have every employee properly trained. I transfered 4 lines from T-Mobile and purchased 2 new phones at the Xfinity Store 27701 Harper Ave Saint Clair Shores, MI from a very kind and friendly store rep there. After 2 hours in the store, I was told there was tech issues and I should check back within 1-3 days???!!! Fast forward, 4 days later ( 3 + hours on a tech service call) and I was told that everything was all set.. My 2 new phone lines do not have service and now I am not able make or receive calls.
  Each time I call or go into the store I do more repeating of the incident and of my personal information. It must be a normal thing because they all call tech support and state that they have to wait on a call back. The only problem is they have never called me back! NEGATIVE 5 Stars WOULD BE THE APPROPIATE RATING.

• Review fromHeather T

  Date: 06/09/2023

  1 star
  A full three years of the most unreliable service ever. All through my daughters remote schooling the most frustration anyone could experience. Still happening today after having techs come, and having spent THREE days, today being a fourth, trying to get them to listen to me. Everyday the internet goes in and out. Every day. A tech came and went to the pole, he said he found the problem. The problem was xfinity put what the tech called "blockers" on the cable wires at the pole which CAUSES intermittent internet service, all while charging me a full monthly price for the WORST service and communication I have EVER ever experienced. The tech proceeded to hand me a giant spool of wire, and told me to fix it myself. I have been refused a supervisor when asked. Told they would also not being able to help me. It was clear throughout my chat I was NEVER talking to the same person on the phone, who NEVER bothered to read my previous correspondence. A circle of frustration that got nowhere. They use words like "I'm saddened to hear" and "this is unfortunate we want to help you".. all while not listening or helping at all. I have been robbed. I dont know who I actually have to reach out to here? The attorney generals office. Maybe SOLVE IT 7 from the local news to find out how you can limit peoples internet access intentionally, all while customers are unaware and paying full price. Shame on you. Yes, thankfully my daughter graduated high school no thanks to Xfinity. Now her important work meetings are interrupted daily. Disgusting treatment of someone who has been a 12 year customer. Thats about to change. I will preach to EVERY person in my neighborhood about how Xfinity handled this situation and what their practices are. Shame on them. Shame, shame, shame. Dishonest corporate games at their best here. Thanks for nothing Xfinity. Nothing.

• Review fromJordan Z

  Date: 06/09/2023

  1 star
  My internet service was fairly reliable, rarely down or not working. Customer service and ability to contact customer service is extremely poor. It took me multiple calls to actually cancel my service, hours and hours of my time. After my service was terminated I was continually billed over and over for services not being used. It takes so long to get to a representative when your account is terminated because you no longer have an account number to reference.

• Review fromGeorge J

  Date: 06/09/2023

  1 star
  Stay away from their mobile division horrible experience with customer service been lied to did bait and switch didn't do what was promised, been on phone with customer service for 3 and 4 hours and still no resolution STAY AWAY !!!! ON THE PHONE FOR OVER 1 HOUR TODAY NO DISABLE DEPARTMENT LIKE THEIR OTHER DIVISION, wouldn't leave a star was forced to stay away

• Review fromBarbara G

  Date: 06/09/2023

  1 star
  Last night for the second time I have had my service cut off when my bill is paid. When I tried to call the first time when this occurred I was forced to pay before I could talk to anyone. Last night the automated system reports that I have to come to the store. My $82.00 bill was due 6/12/23 and was paid on 5/30. Thé system is saying I owe $186.00. Looking on line at my bill it shows $82.00 due. The first time after I paid, I was able to finally get through to someone and she retracted the extorted payment and stated I could call anytime. I kept the number and it is no longer available. So today I will go to the store and attempt to straighten this out. Is anyone else having these experiences! This is atrocious and it seems Xfinity needs serious regulation if this continues.