Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast

  3303 Main St Springfield, MA 01107-1111

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  Comcast, Inc.

  27432 Groesbeck Hwy Roseville, MI 48066-2715

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  Comcast, Inc.

  2505 S Industrial Hwy Ann Arbor, MI 48104-6129

Review Details

• Review fromDavid G

  Date: 06/19/2023

  1 star
  I just came back from Aruba and now have a deceitful $479 charge! The resort had free WiFi and I used WhatsApp which I thought was free also. I was told by the Comcast representative that I didn’t have the right settings on my roaming which I had no idea what he was talking about. I got messages of fees on my last day in Aruba about added charges with no time to do anything about it. I was deceived and cheated and will change carriers.

• Review fromvihar p

  Date: 06/17/2023

  1 star
  I’m paying for 1000 mbps speed and I’m not getting 50 Mbps

• Review fromKarla L

  Date: 06/17/2023

  1 star
  I will NEVER try to use xfinity again. Purchase for taxes of $30 only a "new" phone which was from 2016 and it never arrived. 10 phone calls to get a refund of the taxes I paid on the phone and to cancel the mobile account which was never activated. 2 months later I receive an email telling me my service has been suspended and I owe $108!! So I call, again, and the person, though very nice, cannot find my account (because there isn't one) and tells me the email was a "glitch". There is no customer service email address to verify the account is cancelled and the email was a glitch. The agent couldn't find my account but knew my address from my AT&T mobile phone which I had used for the prior 10 calls. So much misinformation and basic harassment to get an account cancelled for a phone I NEVER received or activated! This is not acceptable. I hope that someone looks into their policies.

• Review fromrick t

  Date: 06/17/2023

  1 star
  mother passed away over a month ago i have tried to cancel *automatic payment on moms bank account.. very very poor customer help (lack of ) still getting billed and cannot get an email confirmation that her service or account is closed.............. they say that don't have email services
  what a joke

• Review fromHeather I

  Date: 06/17/2023

  1 star
  Transferring my service was the worst decision I've ever made. I originally had Verizon but ran into trouble when I wanted to open up new lines for my children and I. I already had xfinity internet so decided to try the mobile service, then switch my own phone over to consolidate.
  I regret it sooooooo much.
  I wanted to switch my bill date from the 1st to the 15th. One customer service person said she'd done it, but then it bills automatically a month and a half later on the first. After tons of phone calls and chats where customer service says they can't, then say they'll escalate it, but then say if they escalate it they can, they still bill me on the same date, making my bill always late.
  When signing up I called and brought my own phone,then added another lime with a half priced iPad they talked me into. I was supposed to get $300 in visa gift cards. I got one card that seemingly doesn't work after half the balance is spent, one of them is listed as qualified as of 18 days ago but no sign of it in my mail, and absolutely no sign of the last one.
  They promise things they don't deliver and outright lie in customer service. They never escalate anything or actually solve a problem. I'm so frustrated with this company I've nearly given up. I'll be transferring my entire service as soon as possible.

• Review fromSusan F

  Date: 06/17/2023

  1 star
  Just got off the phone with Xfinity Comcast. Received my new bill, and it jumped up $60! It went from $174 to $234!! First thing I noticed is that they charged me $19.99 for Netflix!! I don't have Netflix with them, I have an app! Netflix is paid directly. The agent told me it's because it goes through their box! Bullsh*t!!! I fought with him, and he removed it. The other charges increased because I lost my original promotion! Mind you, I only get the package, with NO PREMIUM CHANNELS!! And on the bottom of the bill, it says it will increase again $26 at the end of this year, because the last promotion will come off!! They no longer offer promotions or package deals, so they will now be charging you with their new "A la Carte" pricing, ripping you off even more. I tried to take just the basic cable with only 15 channels, and it would actually be higher than what I am paying now!!! They suck!!! Unfortunately, because I am in an apartment complex, there are no alternatives...it's wired for Xfinity only!! Besides that, this is really the only service for this area, so they can charge you $1000 dollars if they want, they have the monopoly!! If anyone has a choice in providers, take my advice and stay clear of Xfinity!!!

• Review fromKristin C

  Date: 06/17/2023

  1 star
  Trying to get customer service for any issues with Comcast and their products is like talking to a brick wall. My business internet was down and I couldn't get anyone on the phone, couldn't get anyone to chat on their so called Xfinity Assistant! Even their website is so freaking slow that it takes ages to navigate. How is the website for an internet service company SLOW???? All this tells me is that they DON'T WANT to provide customer service. Customer service is part of the package that they sell and they do not deliver. It's ridiculous!

• Review fromJoseph C

  Date: 06/16/2023

  1 star
  Working with these people is an absolute nightmare. Trying to troubleshoot a minor problem turned into a multiple day, on hold nightmare. I was lied to multple times, still my service is down. This is a monopoly that needs to be broken up.
  
  I'm taking this complaint as far as I can, my representative, every website I can find. These people need to be held accountable.
  
  To add detail, I was on hold on June 15 2023 for 1 hour and 36 minutes before I got to talk to someone, and that someone had no clue. I am currently (June 16, 2023) on hold again for 1 hour exactly.
  Absolutely outragous - this is a monopoly.

• Review fromLisa M

  Date: 06/16/2023

  1 star
  My mother passed away recently so I went to the local Xfinity store to close her account. I brought a copy of her Death Certificate and got a receipt that the account has been closed. Since then, Xfinity has debited her bank account twice. I tried to log in to cancel the automatic payments but was not able to because the account has already been closed. I tried to call but they said they could not give me any information since I was not an authorized user on the account. They have an online "transfer of account" link that I tried to use, but it did not work since her account was already closed. I am highly frustrated at the fact that they are illegally debiting the account of a deceased person. I tried calling as well as online chat and no one will speak to me. Please help me clear this up and get a credit back to her bank account.

• Review fromPeter F

  Date: 06/16/2023

  5 stars
  I tried to set up an appointment for a tech to come over and hook up a modem for my cable, phone, and internet. I have cerebral Palsy witch effect my speech and motor skills. I lost my mother over a year ago. Comcast told me that I have to show them a death certificate to prove of my mother death. I think that disgusting.